Is anyone else having trouble with Revcom being late making payments? We have a client that uses them as a 3rd party processing solution and they still have not received thier mid-month payment. Revecom states they pay 3 business days after the close of the payperiod and so we are worried they may be having problems. We contacted them and they said they wil check into it but had no other explanation.

My concerns are that if this is happening on a larger scale there may be a problem. My client runs 10K+ per month through them so them being late is a problem and if they had further problems that would be of course a bigger problem.

Please let me know if this is an isolated problem or if others are experiencing it. Meanwhile I have recommended my client try again to get a "true" merchant account.

revecom upgraded this month and seems to have made quite a mess of it. Everything is reported to be back to normal now, but payment wasn't processed will the 20th or so. Their recurring billing 'driver' went under too and didn't charge for almost 4 days, before doing them all at once. It's all mentioned on the control panel when you login so your client should probably have a read through that.

But yes, I agree, he should look at a merchant account again. I've never had an issue with mine that remotely comes close to revecom's 'service' in the past 4-6 months.

Greg Moore

Thanks for the info, that makes some sense. We actually have been reading the control panel since my client essentially wanted a "turn-key" solution but the control panel did not directly address the payment issue. Hopefully this explanation will calm him a bit.

On a separate note we originally recommended Revecom because my client was unable to get a high enough volume merchant account on his own due to personal credit issues. Our merchant account folks said nope. Any suggestions for high volume merchant accounts (5-100K per month)?

Thanks again!

Yes I've been waiting since the 18th, a few more days isn't much of a problem though, as long as it gets here.

grrr.. i have bee trying to give a refund to a client for the last month... called revecom.. emailed them... issued a refund 4 times in the control panel.. nothing has worked... any suggestions?

I talked to them today. I was told that wires went out on friday. I am canadian and just signed up for the EFT option. Apparently what has happened is that jeremy (head person) has been sick for a couple of days, and therefore payments through EFT haven't gone out yet :(. Supposedly he should be back in tomorrow, so hopefully payments would go out then.

As far as refunds go, don't hold your breath. They quite frequently will wait a month to issue them now. They used to always clear them up at the end of each pay period, but with there recent troubles they have stopped doing that.

Well no funds again this morning. The wires could not have gone out on Friday because they would have arrived by tuesday. I called yesterday and was told "they would check into it and call me back" of course no phone call yesterday.

Now the control panel says their support email system will be down for a full 3 days so trouble tickets are the only way to talk to them. This is awful.

When it comes to refunds we have had lots of problems with them giving customers refunds without contacting our client to find out if the product was shipped. I do understand their side in that they want to keep chargebacks down but my client has several documented cases where delivery was confirmed and they still refunded.

On another note I am curious exactly how large they are. We had the impression they were reasonably sized but if Jeremy is out sick and all payments stop that is NOT a good sign.

The reason this is an important issue to me is that we recommended Revecom to our client and as a result my client tends to hold me somewhat responsible for the lack of payment. Not fun!

To be fair to Revecom they have paid consistently in the past and did work with my client when the merchant account was a problem for him. The last few weeks though have been hell.

Well enough ranting for now, back to my original question has ANYONE been paid this period by Revecom???

Hey Kunal,

I have also had similar problems with the refund issue. Currently they have no way to provide a partial refund. Their suggestion was to send them a check. I think this is against VISA/MC rules in that the refund is supposed to be to the CC if they originally used it. However, I do know some folks who do send out checks to also keep their chargeback/refund ratio as low as possible. At least if you do send a check you will know it got there. Unfortunately in your current situation it might cost you twice if Revecom suddenly did the refund. Perhaps send a check and put a block on it if Revecom refunds the transaction?

Originally posted by MadMax82
Hey Kunal,

I have also had similar problems with the refund issue. Currently they have no way to provide a partial refund. Their suggestion was to send them a check. I think this is against VISA/MC rules in that the refund is supposed to be to the CC if they originally used it. However, I do know some folks who do send out checks to also keep their chargeback/refund ratio as low as possible. At least if you do send a check you will know it got there. Unfortunately in your current situation it might cost you twice if Revecom suddenly did the refund. Perhaps send a check and put a block on it if Revecom refunds the transaction?

unfortunately, this is not an option for me.. im on the other side of the world.. and sending out a check in US $ would be a pain ... plus, revecom has been acting in very very unpredictable ways... i dont know what to do... any other suggestions??

Supposedly payments have gone out this morning, so if it is electronic I would think you will have it tomorrow.

Paysystems actualy has a bad habit of doing random refunds on me. Every couple of weeks they will go in and refund accounts from months ago even without the client asking.

As far as issuing a partial refund, I would suggest not sending a check. Once the client gets it they can still do a charge back and then get their first ammount back as well as the refund.

What I have started doing is getting them to sign up again for the balance owed, then make a full refund on the first purchase.

For instance, $100/year hosting or $10/month. 2 months into it they cancel and want refund. Therefore I owe them $80. I get them to make a $20 purchase, then refund the entire $100.

Revecom is going out of business soon. Be careful with them. Get all your money out while you can, otherwise you will suddenly be stuck with a loss. If you want to use a third party system, then use 2checkout. You will be paid on time without worry.

Revecom is a tiny operation with 7 1/2 employees. 4 1/2 of them are in Canada, so they can escape U.S. regulations.

I've had a lot of interesting experiences with them, and have been thanking god every day for saving me from them.

I could never dream of counting how many orders used to time out or get runtime errors; or how many orders would be authorized, charged, yet not credited to my account! The money would be sitting with Revecom, and it wouldn't put the order into my account balance. It would even show "X New Orders for a total of XYZ dollars", but no order details will show up (who sent it, what was ordered, how much it cost, order number, etc., nothing at all). And after a couple days that order will dissappear into nothingness. If I ask support, they reply "duh, I don't see anything wrong." That is until the customer complains to me why they haven't received the goods.

And the funniest time was when Revecom canceled one of my orders for no apparent reason (and said "ooops" afterwards). They claimed to have refunded the money. But the customer called up saying they had been billed THREE TIMES! And none of that money was in my account.

And, oh yeah, the even funnier time was when they cancelled my own test order as "fraudulent"! Can you believe it. I place an order with my credit card, the same one they have on file, and they cancel it as fraudulent because voice verification wasn't possible.

Anyway, in summary, yur money may not be coming. Or if it starts coming late, the next thing is it will start coming in smaller installments (i.e. "carried over"), and then finally it wont come at all.

Avoid revecom like the plague.

howdydoody,

Are you serious? I too have found their authorization procedures questionable.

I've found orders void by paysystem, then if my customer entered the *EXACT* same order again after a day or so it would be captured! Now they make an extra buck....

Plus we'd to deal with their downtimes too often recently. They certainly do not know how to manage their operations.

spartner, MCSD

Yup,

All of that is definately true. I have had each of those things happen myself, plus a lot more that are worse. That is why I am desperately seeking another alternative. Looks like I might end up going with world pay. I'm just waiting do do a converence call with them to clear up a couple details. Their sales department seems kind of slow in replying.

WorldPay has an 'annual membership' fee doesn't it? Something like $220 or so?

Life ain't easy for someone just starting out I tell ya ..

howdydoody, what are your basis for saying they are going out of business?? I mean your about to start a riot...

Hey,

You're definately scaring me and, yep, no cash yet. How can they go out of business with the cash they make?

Couldn't tell you the amount of customers we've lost due to that dreaded 3-4 line error that rears it's ugly head at least once an hour. :mad:

My latest experince? A customer yesterday got declined 6 times before being accepted for the same check and then, oh yea, she got billed FIVE times for it. Cheers, still have to pick up the transaction fee though. I hate this firm and can't wait to move over to WorldPay in a few weeks.

Suck? You're joking...they are #%#*>&%$

I doubt they would be going out of business personally. It seems more like a case of growing pains. According to jeremy they have just opened up a 60 seat call center and are hiring people to staff it.

Why are you guys recommending worldpay instead of revecom now?

Also, if revecom is hiring lots more people does that mean they are going to get better soon?

Actually I have had real horror stories with Revecom, but I can't post them at this time because we are considering a lawsuit against them.

They have lied to us, cheated us, and even demanded to regularly review our accounts to see where our money is being spent! (That isn't a joke!) They have violated a number of laws, but we will see what the courts have to say. I have recorded every conversation I had with them, and I have a lot of interesting things on tape, straight confessions.

Basically they have no idea what are the laws and regulations involved in running their business, and they choose to run it on very strange whims.

Not to mention that their staff have replied with four letter words whenever we point out the serious legal violations they have made. But anyway, its all on tape.

So what your saying is that Revecom may go under and we all get screwed because you're going to sue them.

Hmmmmmmmmmmmmmmmmmm..........................................

I think it's about time PaySystems/Revecom pulled their act together or they are going down fast. Seems like they are forgetting that we are *PAYING* them for the service.

Anyway, last night several members at my site complained that 'my payment' page was not working. Can you imagine the sales we and everyone else is loosing because of them! Plus our reputation as well as many visitors to the site would not know we are using a 3rd party CC processor.

I'm glad we got our own merchant account and we'll ditch them as soon as AMEX and Discover are added to Authorize.Net.

spartner, MCSD

So what your saying is that Revecom may go under and we all get screwed because you're going to sue them.

You think their failing business model has something to do with me? Or their violation of laws? :)

I don't think I advised them to do any of these things.

They will go under regardless of any lawsuits, and I am 99% certain there won't be a pot of gold to collect at the end of a lawsuit anyway. They would be long gone before any settlement came through.

Anyway, better to get your money out while you can. Switch to 2checkout or get a merchant account. For starters, your sales will go up automatically because 20% - 30% of revecom's processings get a runtime error.

Remember when those advertising companies used to owe everyone thousands of dollars. It was sitting right there in the online accounts. You could log in and see down to the penny how much money you had earned. Of course none of the money was ever paid out, and 90% of the pay-per-click, banner advertising, affiliate programs, or whatever, disappeared owing thousands to people. Go ahead and use revecom. You will learn sooner or later.

This is the exact reason I got my own merchant account and got away from 3rd party systems.

Originally posted by howdydoody
They have lied to us, cheated us, and even demanded to regularly review our accounts to see where our money is being spent!

I find that a little difficult to believe. I'll grant Paysystems isn't exactly firing on all cylinders right now, but a year and a half with them hasn't given me the slightest indication of what you're saying. Do they screw up? Sure... But part of being in business is to keep an eye out for others doing just that. When they do, I make a call, and get an answer. In a few cases it's been my bank at fault, and not them at all.

Downtime is too high right now, as well as scripting errors. Support is slow, but improving again.

Before everyone goes running out of the theatre because someone's yelled fire, think of your own experiences first.

Will we be using them for much longer? Hell no.. Our merchant account has been running for over 6 months now. It's just a matter of setting up billing onsite, and moving our customers over.

Paysystems was good, and will probably be good again.. Call it a hiccup.

Greg Moore

No payment yet, this is not a good sign.

They were late before, but only a couple of days. This surely makes me nervous, time to switch to 2checkout.com.

Do they screw up?

It's not just a case of screwing up, but of violating laws. To deny service to someone because they won't show you where their company spends its own money is against the law. They have a strange idea that they can poke around wherever they like and decide whether to offer service based on any criteria they make up.

Our company reports to the IRS and the board members. We have no obligation to prove or even tell Revecom where our money is spent.

But we have on recording a very senior executive of revecom saying we need to show them where we spend the money we receive through their system! Who the hell are they? Once the money is deposited into our companies bank account, they are out of the picture. They cannot demand to know where that money is going to be spent.

Just finished checking my account online. Guess what, just got paid by Revecom.

Originally posted by brav0
Just finished checking my account online. Guess what, just got paid by Revecom.

Same here. :)

This is just dandy,

I just signed up last week and have had 7 declined sign ups, including a current client, and his card was working fine for over a year on ibill.... So he tried a online check with them HIS own personal account and they declined that?

I guess I will look else where and chock up the $50 sign up as lost money.

Well,

Jeremy just called me about my payment. Looks like they tried sending me the money by ACH, which only works if I lived in the states. They should have actually sent it by EFT which is the Canadian version. Needless to say it bounced back.

This has put me into one hell of a bind. It wouldnt' have been too bad, but I just purchased $10K worth of servers this week which has cut back on my cash supply.

.

If for whatever reason you're going to use a third party system, I recommend 2Checkout (we use them mainly because of AMEX/Discover... believe it or not, a lot of our business customers don't want to pay via Visa/MasterCard).

Well I, unlike everyone else (except one other) haven't recieved payment through EFT just yet.

Yup,

You might be in the same boat as me. He said that they will try again on Monday. Worst case scenario he will courier it to me and it should be here on tuesday. I have to run out of town though, so I probably won't get it till next month :(

Well I'm gone for the weekend, but I will very likely be leaving Revecom if I have to wait later than Monday to get my payment. 10 days is absolutely unacceptable for an eletronic transfer. Not to mention unacceptable that they make us pay for this kind of service.

...interesting timing on this thread, as I just discovered my first major Revecom snafu this evening.

Client pays me 12/29 and I never received any notification of the order. Now since I don't use Revecom anymore, rather my merchant account, (he seems to be accessing through a cached link) I honestly don't check the statements either because it's been a defunct system for >6 months now. But I never received any notification on the transaction nor the 12/31/01 payout

:blush:

Client pays again on 1/11. He pays once, only once. However Paysystems shows TWICE on his credit card statement, date of 1/11/02. I go into the merchant interface, and it clearly states there was only ONE transaction. Furthermore the Pay Date of 1/15/02 shows only ONE transaction and payment = to that of the one transaction. I have no record of double processing.

This billing period closed 1/15/02 and as of today, early hrs. of 1/26/02, no payment has posted to our account.

:unhappy: Despite a good track record with them to this point, this still makes me leery overall and I am concerned they are going to take the funds from our account while crediting my client. By the same token if this does not resolve shortly I will just credit the client for the extra payment posted to his Visa. I'd rather he be happy and the cost is small on our end.

So that's where it's at from here.

:D Karin

As a final note my client did finally get paid. He has also had numerous problems with duplicate charges, random refunds, difficult chargebacks, etc. He did however state that the support folks have tried to contact him before providing some refunds. Still I was not happy to have made the Revecom reccomendation!