I recently had a bad experience with the hosting over at Lanset.net... Here's the lowdown on what happened.

I saw that their plans offer "unlimited data transfer" yet I know this is clearly not possible so I call up tech support and give them the logistics of my site (bandwidth usage, type, etc.). The customer support person tells me that my site would be fine on the e-commerce plans and tells me it's fine. All of this happens as I find a new host bcause my site is currently down due to using excessive bandwidth.

Anyways, a few days after I sign up for Lanset's plan I wonder when my account is going to be ready. I get on their live chat and ask someone and they notify me that they like to view the people's websites to see if they fit the plan and tell me that they haven't been able to view mine due to the error message. They then start to re-question me about the bandwidth usage and I tell them on average 7-14 GB a month. AFTER signing up for an account they then notify me that the e-commerce account will not be able to accomodate my site and I will need to sign up for a dedicated server.

At this point I nearly explode. $28 is a bit different from $329 a month and I refuse to upgrade. It wouldn't have eben so bad had the customer support person not lied to me over the PHONE. After lengthy arguments they tell me the policy of unlimited data transfer is true but unlimited BANDWIDTH isn't (so exactly how can you use one without the other again?). I refute with the reason that bandwidth usage is nowhere to be found on the website and they agree and say they will fix it. To sum up I had them cancel all my information and made threats to report them to the Better ubsiness Bureau because their actions were illegal (luring me in with promises that it would work then telling me I needed to upgrade AFTER I signed up). So if you plan on going with Lanset.net, beware!

Originally posted by BrandonR
I recently had a bad experience with the hosting over at Lanset.net... Here's the lowdown on what happened.
etc...etc...etc... ........

sage is nowhere to be found on the website and they agree and say they will fix it. To sum up I had them cancel all my information and made threats to report them to the Better ubsiness Bureau because their actions were illegal (luring me in with promises that it would work then telling me I needed to upgrade AFTER I signed up). So if you plan on going with Lanset.net, beware!

I have a video capturing program and also a print screen. Video capture is better. What you do next time is you browse their site, record time etc... than you give them a call ask them bunch of questions record them. Maybe play dumb... like you don't know nothing or play all technical and tell them straight out. Hei I am running a mp3 site, or a por* site. I will get massive traffic. Will you or will you not. They say stuff... etc.. make sure you talk to manager not some sales punk.

When they back out. Pay $50/bucks open a small claims court case, get them for 5Gs for losses and such and make sure the manager/person is fired. Than also report them to BBB.

I do did some work for some companies that their terms and conditions were very bad and had people complain about stuff on the phone and they would tell them to go check the site and that they are wrong. In the mean time the webmaster dude next cubical would update the terms and conditions on the site right there and than. Too late for the poor guy...

Alot of Bs going around these days. If I was to offer hosting I would only offer to friends, clients I already have or do a freebie because I designed their site... Etc..