Hi!

For one of my sites I need a good support ticket system, written in PHP ( and MySQL ).
I've searched @ hotscripts and could not find a nice one :bawling:

This is how i want the script to work : :)

My customers will all get a username & password, which I can assign using a admin script.
They cannot sign-up for a username/password themselves.
When they are logged in they need to see their open & closed tickets with dates ( dd-mm-yy ), subjects, and the status ( open / closed ).

Ofcourse they need to have an ability to post a new ticket, and they can choose from different categories ( sales/technical/etc. )

That's the part for my customers.

In the admin area, I have to see all open tickets, and search for older/closed tickets, by searching on their username, date, etc, and post replies to the open tickets.

That's about it.

One more thing ; I need to translate the script into Dutch , so If you could write the script a little bit neat , so I can change it more easily :D

Post, mail or PM me your price & experience/examples please :))

Thanks!
:wavey:

check out http://www.perldesk.com

Simon

sure isn't the prettiest/most efficient code, but it will work :). I give the guy who created it props for a good gnu help desk :)

Perl desk doesn't stop the users from signing up themselves, but with some simple modification that could be fixed.

www.deskpro.com :)

Simon, eva2000 & revalation thanks for your answers, but ;

* PerlDesk is written in PERL and i want it in PHP, because I'll know some stuff about PHP, so it's easier for me to modify it later.....

* DeskPro has too many functions. I don't need to have those....

So i prefer a customized script :)

thanks again

I sent an e-mail in your direction with some examples of my work and some ideas for your support ticket system.

PM Sent…. Hope we hear from you...

I've sent you a PM. Hope to hear from you soon.

:) Marian

Thanks for all the replies, can use some more ? :D

Hi,

We can help you with this, we have already created many scripts for people including affiliate scheme scripts, shopping mall scripts and search engine optimisation scripts.

The cost for such a script will be $200 USD (£140 GBP) or $150 USD (£100 GBP) if you allow us to have joint copyright (we're allowed to sell on the script to future clients).

The script will include the use of HTML templates so you can change the look/layout/language by just altering the HTML files.
All that we will need to find out is the dutch for open and closed! ;)

If interested, please email me at rob@2ninety.com


Thank you for your time,

Rob

All that we will need to find out is the dutch for open and closed!

open = open
closed = gesloten
:argue:

Just some little info for the people who want to learn Dutch :D

tar very much laddy! (cockney brit language :D )

How far are you from making a decision on who you wish to develop the script?

We are quite looking forward to this project and may even develop such a system if we are not chosen, it's an interesting desirable script.

Hard to choose..... got many replies...

I'll just have to think some more =)