On Friday morning I signed up with Cyberwings for the plan 5 sale of $9.00 and recieved the sales receipt. However, when I was filling out my order form, I never got any confirmation and the images were broken besides screwing up on my password :bawling:.

Noticing this, I posted a message in their support forum asking for help, yet I didn't recieve any since I posted it Friday afternoon. By sunday, I e-mailed the sales asking for help, and recieved a quick response. I followed their response of refilling in my order (since I recieved no welcome e-mail), and waited for a response. 18 hours passed by.. nothing was done and wrote another e-mail concerned. It's been 7 hours now.

What I'm worried about is the fact that I signed up for the sale on Wed- Early Friday, and there's another sale going on. Am I just being a bit impatient on my behalf? :confused:

nope, any good host would have it at least in the same day of sign up.

Did you pay by credit card? And was it charged once; or twice?
I'd be quite skeptical about now.

I paid with my father's credit card, as it was meant as a birthday present. Actually, there was some problems using the 2Checkout system, but somehow it got through, and got charged once for it.

Still nothing..

I recommend you do a chargeback, speak to your CC company, explain the situation and you should be able to get all the money back.

This is completely unacceptable. You shouldn't have to wait for more than 24 hours to have an account set up. Hosts like this give the whole web hosting industry a bad name! :angry:

What I would do is contact them and ask for a refund before you do a chargeback. If they won't, contact 2Checkout and they should be more than happy to refund your money. Only if this fails should you do a chargeback.

I have no affiliation with Cyberwings past being a customer.

This is highly untypical of the service I have grown to love about Cyberwings. Next to Hosting Matters, Cyberwings is the best hosting company I have ever dealt with in terms of service.

I do know that they frequent this board, so I would hope to see a resolution soon.

Good luck!

Hi there!

First of all, I wish you would have contacted Cyberwings to ask about what the delay was instead of going public on WHT - that just isn't necessary :) But since you did, I will respond here for you.

All orders that were sent in before 4pm on Friday, 1/18/02 were processed on Friday. However, this weekend we were trying out a new automatic setup package and the system went a little haywire - putting us back into manual mode. Well, just so happens this weekend we also had a sale which generated a large number of orders, so we were coupled with automatic setup program issues and a large backlog of orders. Normally our accounts are setup within a day - this is true. We do ask for 24-48 on all accounts just in case we have problems. Right now, we have all of our techs and our sales folks going through new orders as I write this - it does take a bit of time to setup over 400 new hosting accounts by hand, as you might not be aware of :-)

Please feel free to contact me directly at swhite@cyberwings.com if you have any other questions or comments - you can also use our forums at http://forums.cyberwings.com to post your questions as well.

As for the person who said:

"This is completely unacceptable. You shouldn't have to wait for more than 24 hours to have an account set up. Hosts like this give the whole web hosting industry a bad name! What I would do is contact them and ask for a refund before you do a chargeback. If they won't, contact 2Checkout and they should be more than happy to refund your money. Only if this fails should you do a chargeback."

Boy, sounds like you've had a lot of bad experiences with hosts! Too bad. We're not like that - and it is NOT "hosts like us" that give the whole web hosting industry a bad name, so please do not imply that we are a bad web hosting company. I would have to disagree on every level.

Why contact the CC Provider? Why contact 2CheckOut.com? If ANY user wants a refund, just contact Cyberwings. We will gladly issue a refund and send them on their way if they are unhappy. We do not make our order process difficult or unfriendly and we do not make any cancellation difficult or unfriendly either.

So, please, I'd recommend to all users that you contact your hosting company BEFORE taking an issue like this public to WHT or any other forum, that's the least you can do as a courtesy to your new hosting provider. There may be circumstances that are slowing down your order, but you should never just jump to the conclusion that you've been scammed or robbed.

Geezsh.

Shawn J. White
CEO, Cyberwings.com
swhite@cyberwings.com

Originally posted by Cyberwings

So, please, I'd recommend to all users that you contact your hosting company BEFORE taking an issue like this public to WHT or any other forum, that's the least you can do as a courtesy to your new hosting provider. There may be circumstances that are slowing down your order, but you should never just jump to the conclusion that you've been scammed or robbed.


I have to agree with you there! WHT is a place where you should voice your opinion AFTER the hosting company has failed to respond or it has taken too long to respond.

I believe that they had a back log and his explaination would explain why the whole system seemed to not be working properly.

"Don't drop bombs until you have tried to make em surrender."

If you use WHT right off the bat you have nothing to use later as a back-up when the hosting company does nothing.

Just my opinion though :)

Ugh.. That's the thing though.

I have never thought of a backlog, which does explain my situation. I had no intention of flaming Cyberwings, but after waiting a few days with no e-mail concerning my account, and sending an e-mail Sunday night and another on yesterday, a person can get quite frustrated :stickout

You can't hold Cyberwings accountable for all your previous problems with other hosts...and I understand the frustration over this issue and believe a complaint directly to them would have been appropriate. However, posting it here tends to show more desire to hurt their reputation than just to solve the problem. I probably would have emailed sales as well as support. However, the problem is still that they didn't respond as you would have reasonably expected. Again, why threaten chargeback when you haven't even requested they issue you a credit.

There is a saying that some retailers use and I would suggest with some modification.

"If you are satisfied with our service, please tell others; if you are dissatisfied, please tell us."

I would take it one step further....if you "tell us" and still get no satisfaction, then it is ok to post on a board such as this.

BeaverRage: Just so you know, I personally took care of all emails asking about the "Status of an account" and replied to them all with the same general message about the delay. If you had written to us, perhaps it did not reach us - but for it not to reach us twice would be very odd. Write to me at swhite@cyberwings.com and that'll give me your email address, I'll go back through all of our emails to see if we replied to one from you .... most likely, we did :) Either way, just write to us - we're reasonable and flexible, so just give us a chance to respond and "make your wrong, right" before posting here. That's all we ask.

Originally posted by Cyberwings
Either way, just write to us - we're reasonable and flexible, so just give us a chance to respond and "make your wrong, right" before posting here. That's all we ask.

I know.. I was just wondering in this forum if I should of been more patient..

Sorry.

Don't get us wrong - we DO believe hosts should be PROMPT in getting accounts setup, in communication with their customers if there are issues, etc. I guess the lesson here is don't jump to the conclusion about doing chargebacks, thinking you were robbed, making assumptions about the "whole web hosting industry", etc. Just ask. :) That being said... I hope you enjoy your hosting :)

Originally posted by BeaverRage


I know.. I was just wondering in this forum if I should of been more patient..

Sorry. I don't think you were being impatient if your record of events is accurate.
Are you the one that posted in their forum (http://forums.cyberwings.com/showthread.php?threadid=279) on Friday?
Sure they may have been busy. But this is five days later. Surely they could have responded to you, either by email or in the forum before now.
You said that you emailed sales and they told you to sign up again. Then you said you emailed them again and they didn't respond.
I think you had every right to be aprehensive.
Too early for a chargeback; yes.
Not too early to begin to question.

"...What I would do is contact them and ask for a refund before you do a chargeback. If they won't, contact 2Checkout and they should be more than happy to refund your money. Only if this fails should you do a chargeback."

Boy, sounds like you've had a lot of bad experiences with hosts! Too bad. We're not like that - and it is NOT "hosts like us" that give the whole web hosting industry a bad name, so please do not imply that we are a bad web hosting company. I would have to disagree on every level.

Why contact the CC Provider? Why contact 2CheckOut.com? If ANY user wants a refund, just contact Cyberwings.

Someone else actually suggested to do a chargeback right away, and what I said was that one should try to sort it out with the web hosting company directly before doing that -- in other words, what I said was contact Cyberwings.

My words might have come across as being somewhat harsh. I would like to apologize for that. And yes I was with quite a few very bad hosts... don't even get me started on webhosting.com LOL... ;)

"Please feel free to contact me directly at swhite@cyberwings.com if you have any other questions or comments - you can also use our forums at http://forums.cyberwings.com to post your questions as well."

Was wondering how you can possibly make a profit with such low prices. It is a curious matter, and I frankly worry about you being able to stay in business. Your costs of living will only go up, and I have an awareness of how many hidden costs there are to business. Can you really manage this? :confused: