Lightone Communications Inc
Special Dedicated Server Offering
Only for webhostingtalk.com members!

AMD Server Specs:
- 1.2 Ghz AMD Processor
- 512mb Ram
- 40GB HDD
- 10/100 Integrated NIC
- IPs are Free (Based on ARIN Regulations)
- 300 GB ACTUAL Bandwith transfer
- Your Choice of OS, FreeBSD or Redhat 7.2
- Webmin Control Panel

$99 per Month
$150 Setup

Intel Pentium Server Specs:
- 1 Ghz PIII
- 512mb Ram
- 40GB HDD
- 10/100 Integrated NIC
- IPs are Free (Based on ARIN Regulations)
- 300 GB ACTUAL Bandwith transfer
- Your Choice of OS, FreeBSD or Redhat 7.2
- Webmin Control Panel

$99 per Month
$200 Setup

Bandwith Information:
- All Bandwith is Cogent as primary and Yipes! as secondary
- The servers are in our Denver POP

Hardware Upgrades:
- Second 40GB HDD for $120.00 one time fee or $30/mo
- Additional 512mb Ram (Total of 1GB RAM) - $99 One time fees or $30/mo

Additional Bandwith:
- $1 per gig, or $100 for 300 gigs

Important Information:
- Minimum One month required
- Customer Service available 24 hours a day
- Additional IPs available with justification
- Guaranteed Price Freeze
- Legal Adult Content Permitted
- IRC, Illegal, Spam related services are strictly not allowed
- Reboots are free Monday-Friday, 9am to 5pm MST. 2 non-business hour reboots are free per month.

Ordering Information:
- Contact me via either PM or email.

Contact Information:
- ICQ: 131450962
- AIM: Bladened
- Email: chris@lightone.net
- Phone: (800) 789-9092
- Fax: (800) 789-9092

Other Information:
- Please expect a 1-4 business day delay
- You can install your own control panels at no additional cost
- Onsite Technician available for $75/hour; 30 minute minimum

You can PING the following IP to test the speed:
- 66.28.54.5

Sorry, the server was down, not cogent. Should be fine now.

We don't have hardly any cogent problems, as other carriers do, because we are in the Cogent Denver POP. They are in a carrier-neutral facility, so it made it easy for us to get bandwidth through them and Yipes.

95th percentile questions:
This offer is not 95%. This is actual usage.

Reboots:
Reboots are available 24hours a day. If you exceed 2 reboots a month of non-business hours, we will charge you $10 for the first 3 and $20 after that.

Support:
I saw a forum opened that has some complaints about us not answering emails or PMs. We have been answering them with in a few hours mostly, so many of them. Sorry if we missed yours.

Control panel:
To compete with some other providers, we have developed a control panel for colocation customers which should be complete by Feb. 1st. I am interested in hearing some suggestions about what admins would like to see in it. Post or PM us.

IRC Questions:
We just want our customers to be happy with the service we provide and not attracking DoS attacks is part of that. IRC attracks DoS no matter what anyone says.

Remote reboot:
If you want a account on our APC it will cost you $10/mo. You will be able to instantly reboot your machine at any time.

Last dedicated server offer is now over.

300gb based on 95th percentile bandwidth?

Just in cassed u missed it.

95th percentile questions:
Out of all your bandwidth usage in a one-month time, you take off the top %5 used and average the rest. This allows you to burst high at times and be lower at others.

>Last dedicated server offer is now over.

it's already over?

Originally posted by universal2001
>Last dedicated server offer is now over.

it's already over?

I think he meant that in regards to the previous dedicated server offer that was launched about a month ago.

How long does this offer last?
How many server do u have for each?
Any fixed price guarantees?
Any third party hosting apps? like ensim etc.

Edit: Sorry, I was confused by the fact that you can buy bandwidth at percentile and at monthly avarage!

Yes it is, read his post again.

Yeah, our last deal is no longer valid, not this one. :)

When will your control panel be ready, is there any Beta demo out yet?

Buyer beware. I ordered a package from them and never got a response. I then canceled my order and got no response. They say they are inc. but D&B has never heard of them. I'm not flaming just reporting facts. Make up your own minds.

Originally posted by universal2001
300gb based on 95th percentile bandwidth?

So which is it? I see the 95th clause...but beside the bandwidth it says ACTUAL.

I think it's Actual transfer for the first 300GB and then based on 95% for extra bandwidth, although I'm not sure how that works:confused:

actually, they have 2 choice:

100GB Actual Data Transfer OR
300GB 95th percentile

I haven't worked for them, but really sure what they offer.

Bandwidth is not 95%, it's actual usage. Sorry about the confusion.

I think I am going to sign up tomorrow!

i've got a server from lightone recently, Chris is a nice guy, but you have to be patient when he has no time to give you a respond. :) Maybe it's my problem cause we are in different time zones.

Am hosting one dedicated server with Lightone. I got setup the same day. I have never had a host hop in on ICQ and just say to me."how are things going for you?, call or message me if you need anything." If they continue with the personal service they give, in my opinion, they are going places!
:)

Buyer beware. I ordered a package from them and never got a response. I then canceled my order and got no response. They say they are inc. but D&B has never heard of them. I'm not flaming just reporting facts. Make up your own minds.


I tried to PM the guy, won't respond. He's only had one post, and that was against us.

We have lots of satisified customers. We had a few people cancel for different reasons, but we talked to all of them.

Don't know what else to say.

What is d&b? I keep see'ing that on contracts i am to sign, but i don't know what it means. I hate legal crap, esp the terminology.

Originally posted by porcupine
What is d&b? I keep see'ing that on contracts i am to sign, but i don't know what it means. I hate legal crap, esp the terminology.

AFAIK D & B = Dun & Bradstreet = www.dnb.com
Buisness lookup/information registry type thing.
Thats my guess what he means anyway. :)

If what you said is true that the 300 GB bandwidth is based on actual usage, not 95th percentile, than your offer is pretty damn cheap. I'm wondering if Cogent bandwidth is really that cheap though?

A ping to lightone.net from the US is excellent, but pings from Asia and other parts of the world seem to be less impressive.

well ..
I'm from Kuwait, and ping time sounds good to me ..
It's better than that of webhostingtalk.com ..
It's even better than other famous hosting companies, but it wouldn't be fare to post a comparison here ;)

I'm not sure if that matters, but our backbone is very US-based, so you might still consider it a US network.

(A trace route from my machine to a Saudi friend's machine goes throught UUNET in the US :eek:)

Is the additional 300 GB for $100 also ACTUAL usage or 95%?

actual, that's what he said me as I mailed him.

Cogent's ping time is dependant on its own backbone, and it's peering stations, nothing to do with the rest of the world. If you're from europe and you're getting a crappy ping time, blame it on your country, its your link to North America. All that means is cogent is handing off your pings to the nearest peering point to the crossover (over the water), and that crossover is slow, nothing more, nothing less. Compare it to austrailia (anyone who'se been around for awhile), for years, anyone on .au would have 2+ sec lag, because the backbone going into their country, or whereever it peered just plain sucked.

Hope that clears a 'lil up for you guys, if you want to compare "how good cogent really is" do a traceroute and compare the difference of ping times within their internal network, and the first hop on and off (their peering points), everything else is outside of their company, and outside of their control.

:wavey:

Hi porcupine,

As I said, our networks are very integrated into US ones. We don't have a central place in the region that connect us to the rest of the world. Instead, we have our ISP connected directly to single US providers. So neither cogent nor any other US provider can enhance their connectivity to us by enhancing their connectivity to international networks in general.

Physical distance doesn't matter because our networks aren't networked efficiently. That's why i pointed out that connecting the Suadi Arabia (a neighbouring company) goes through the US!

It's like our ISP is located in the US.

Athlon or Duron? :)

Athlon

which one is better for server then?

Athlon.

The Duron compared to the Athlon would be something like a Celeron compared to the Pentium III/IV

WHAT KIND OF CONTROL CAN I GET WITH THIS? I am extremely interested!

email me at mark@skylap.com

The Athlon is.

huh? i need a server. fast.

Chris,

I beleive i need to arise concern here since you wont answer my messages. I ordered a server, was guaranteed it would be up so i could transfer data, day after gurantee has passed and i have lost 10gb worth of data. Customer Service/Sales/Support wont respond via ICQ, AIM, Live Person or the 800 #, I NEED ASSISTANCE IMMEDIATLY.

Hi,

I would like to post that we are having a few days longer delay then expected due to some bad motherboards, but we are doing everything in our power to make the process faster.

As of next week, we will have servers in stock and you will be able to get setup immediately.

Anything that can go wrong will go wrong eventually- but at least if we are made known asap and reassured. I feel that lightone should have setup a mmsg board or e-mail their client to reassure them in such instances.

As a potential customer, I could feel webtech's agony. This is very true for dealing with a person located miles away for the first time.

nice offer

Machine is setup, running nicely... Lightone has a very nice operation going. Hey Chris, anyway i could get a tour of Lightone and the Data cEnter if i come to Denver in May or June?

Hi Chris, got a few questions.

1. How much for a better processor? I think it was mentioned that you use an actual Ahtlon 1.2, instead of a Duron, which is quite a compeititve advantage over companies like Rackshack.

I see that the sweet spot for AMDs right now is probably for the Ahtlon XP 1700+ (~$122 at newegg.com). Any chance of getting one of those babies? :D

2. What sort of chipset are you using on your motherboards? AMD, VIA, SIS? And does it have good support under RH?

To be honest, I'd almost rather see an el-cheapo SIS735 or SIS745 based board used than a more pricey VIA. (or a more expensive AMD chipset based board) But that's a Windows based opinion. With RedHat and FreeBSD, it could be a whole different story entirely. One that I haven't heard told. Hehe.

I guess what ultimately counts here is how well it's been working. So maybe this question should involve that more. How well have your system setups been working -- specifically, do you have any averages for reboots/uptime figures for these boxes yet?

3. How much do you charge to assist with an RH kernal update?

I know it's easy to update your FreeBSD kernal remotely, but I'd probably choose RedHat, since people seem to have more luck running all-in-one servers (mysql, apache, bind, etc.) on RH due to it's better threading. (and, likewise, better luck running FreeBSD when there's different boxes for different functions -- dns boxes, web boxes, mysql boxes -- like pair.com has setup)

From what I've read, though, it doesn't seem nearly as easy to update your RH kernal remotely. Seems like you always always have to get someone on the local counsel to complete it.

4. Do you resell any control panels? Or could you?

It seems like it's cheaper to buy a control panel license through the host you've got a dedicated with, than buying it seperately. So if you could signup as a dealer for one or more of them, that'd be pretty cool. Plesk, cpanel, ensim, whichever.

You might want to see if you can strike up a deal with the jaguar pc guys. Check out hostgui.com. As it's new, you might be able to do a **killer** licensing deal -- allowing you to provide some serious competition to RackShack. :) That'd kick ass!

Thanks for your time. Looks like you guys are on the right track here. And don't sweat your growing pains. From reading these threads, at least you eventually fulfill your orders, set everything straight, and get back to people. There's much larger hosts -- with much more money, and many more employees -- that never seem to get back to anyone, like service is against their TOS or something! :eek: So your staying honest and open is A OK in my book. ;)

Updated: This post got rather lengthy, so I went ahead and bolded the important questions and points.

Originally posted by henrychoo
I feel that lightone should have setup a mmsg board

I agree. It's a good idea... for all hosts, yet almost none have them.

A message board is what makes hosts like venturesonline.com not just good services, but darnright lovable. Then again, $99 per month for an Athlon based server and 300gb of bandwidth is pretty damn lovable, too, when you think about it. Ha! :)

lightone -- if you haven't already, look into setting up http://vbulletin.com ($85yr or $160 flat) or phpbb2 (free, and probably the best looking bb to date!). phpbb2 (http://phpbb.sourceforge.net/phpBB2/).

Running a bulletin board for your host doesn't mean you spend more time doing support, it means less (at least it does for VO)... because you can usually answer questions once, and your users will tend to help people out on their own based on what they're read, and their own knowledge.

Hi,

Check out hostgui.com. As it's new, you might be able to do a **killer** licensing deal

I totally agree with akaler, CP's such as Plesk and Cpanel are looking a wee too epexsive to keep the costs low, and maybe if lightone could strike a deal with Hostgui this would be the icing on the cake, as i think hostgui is looking very sexy ;)

Regards
Ben

<CP's such as Plesk and Cpanel are looking a wee too epexsive to keep the costs low>

Actually, Plesk is marketing aggressively on web appliances allowing some very good pricing. Meanwhile, CPanel continues to be costly month after month after month. I very much like the Hostgui pricing approach and look forward to seeing their product.

Depending on your use, don't overlook Webmin...for certain uses can be a great alternative. If memory serves me correctly, Lightone will install it for you for a one time charge.....not sure...but believe they will.

Which one is a better platform in terms of speed and reliability between your Athlon 1.2 Ghz and Intel P3 1 Ghz servers?

And how much is it to get H-Sphere or Plesk installed? I need only about 50 licenses and prefer a low monthly fee.

So what kind of time frame are you on now Chris? How soon can one of these be setup?

Plesk is a POS control panel as far as i'm concerned. It has little graphics, doesen't do anything special, and sure as hell isn't worth more then $100. I can't see it having taken that much effort to code it, and intend to have a better in-house solution developed personally. cpanel, I've never seen a demo, never used, so can't comment. HostGUI promises a lot... but it's not even complete, so you might have a long wait before a steady and secure version comes out :(

CONTACT ME ASAP. I WANT THIS SERVER:

AMD Server Specs:
- 1.2 Ghz AMD Processor
- 512mb Ram
- 40GB HDD
- 10/100 Integrated NIC
- IPs are Free (Based on ARIN Regulations)
- 300 GB ACTUAL Bandwith transfer
- Your Choice of OS, FreeBSD or Redhat 7.2
- Webmin Control Panel

$99 per Month
$150 Setup

Originally posted by optix
[B]CONTACT ME ASAP. I WANT THIS SERVER:


[QUOTE]
Ordering Information:
- Contact me via either PM or email.


:rolleyes:

HOW CAN I GET MORE INFORMATION ABOUT THIS SERVER? I REALLY LIKE WHAT IT HAS.

HOW TO I ADD SSL TO IT SO MY CLIENTS CAN USE IT?

-

caps lock people, caps lock :)

We are sometimes getting them out a fews later than listed, but we are trying to overcome this problem. :)

It will be resolved this week.

when will your servers be ready to purchase?

Mark

my unhappy experience with LightOne.

I have been contacted that the server would be down for within 5 mintues because it would be moved to a new data center.

I accept and what's the result?

It is down for over 24 hours.

ICQ support? No reply

1-800 numbers support? No one answered and the voice mail box is full.

Uptime guarantee stated in LightOne website: 99%

How about LightOne.net main site? It works perfectly.

I receive tons of request from my customers asking what happened and over half of them asking for a refund, what should I do? What should I comment for LightOne?

I think Chris is a nice person, but when you're doing real business, you know what to do.

Unless Chris explain the whole situation, say sorry, and cause they have failed the uptime guarantee, they should refund at least the whole monthly fee for 1 month, or at least extend 1 month service for free. Otherwise, I don't think I have good things to tell you about their business. :angry:

I AMM HAAAAAPPPPPYYY!


a current lightone customer

catchthree, we have someone else at http://www.webhostingtalk.com/showthread.php?s=&threadid=34975

We all are in the same boat :(

I have 3 dedicated servers. One of them is a new >1 month with LightOne. An Athlon 1.2GHz / 2x 40GB HDD / 1.5GB RAM / 300GB cap.

I would like to express my opinion on the subject here. I know Chris better then most or maybe all of you. Due to my cheap internet phone service (3 Euros per hour for USA) and beeing in a timezone where naturally 90% of my calls to him were in US evening times, we had plenty of chances to talk a lot. I might say that I got to know him quite well.

As to business, he is very professional and flexible and even under heavy stress remains friendly and supportive.

By the way: I read here on WHT that some people think that LightOne is a one-man-show. Well the "show" part is indeed one man (Chris) cause there can only be ONE in charge of things and make decisions. As to the people that work for him I can report to have spoken to at least two of them personally on the phone while Chris was out.

NOW as to the current events: Yes, his whole show is moving to a bigger and better backbone. Even the IPs will change, thus remaining for some weeks so people can migrate their customers step-by-step.
Ok, having a 24 hours downtime and not responding to inquiries is not good. You can bet I will kick his arse BIGTIME for this when I call him tomorrow.

BUT, remember when RackShack moved to their new DataCenter... and compared to their size, Chris's move is equivalent in size then their move.
RackShack had 24h+ downtime. I KNOW cause I HAVE aserver with them. I also remember everything going crazy on their IRC and stuff... ok THEY did respond to inquiries but only informing about things they didn't know and promising things they couldn't keep.

I can understand Chris atm. He is flooded with messages thus trying to make the move, means he has WORK to do. His business grew big overnight cause he was the first to match RackShack i.e. even BEAT them and is now facing the consquences of overkill growth. The fact that he is moving to higher connections IS positive though.

Some people here on WHT said that their clients complain now and demand refunds and blah, blah... well THAT is bull !
I was one of the very first to sign up and my server is usable for less then a month. Means that if you instantly host crucial sites on a server you have for 2-4 weeks, without testing its reliability first and therefore verifying the integrity of both your hosting space AND the company you deal with... well then you do not know what you are doing.

And on last thing, a classic: You always get what you payed for! That is NOT a flame agains LightOne but just to remind you that if you pay 99$ for a such a deal (which is even better then RS!) you must realize that people like Chris on their side are also forced to cooperate with cheap solutions providers (such as Cogent f.e.)... also it is natural that there can be no funds for "safety nets" like spare backbones and/or hardware with THIS kind of money.

Coming to an end of my speech now, I have to say that Chris has already proven himself BUT he has a VERY long way ahead of him before he will be a name player in the scene. Starting business is hard, but KEEPING it is even harder. Well Mr. Tibaldo... you managed the hard part... now welcome to HELL :D

I am sure he will make it though and peole that now stick with him in these hard times will be rewarded for that. Go, go Chris! We're all with ya ;)

"Robert from Greece" :cartman:

If Chris was moving:
1. Why didn't he notify his customers and say, we are moving to a new data center?
2.Why does Fortis Communications still show they are the ones providing cogent?
3.Why is 3/4 of the LightOne network up, including LightOne.net, but anyone that ordered in the last month is down?
4.Why does Brian(tech support) say that he will go reboot the server and never does. Why would he not tell me they were moving servers?

I would just like an answer on where my servers are and what is happening.

Some people here on WHT said that their clients complain now and demand refunds and blah, blah... well THAT is bull !
I was one of the very first to sign up and my server is usable for less then a month. Means that if you instantly host crucial sites on a server you have for 2-4 weeks, without testing its reliability first and therefore verifying the integrity of both your hosting space AND the company you deal with... well then you do not know what you are doing.

And on last thing, a classic: You always get what you payed for! That is NOT a flame agains LightOne but just to remind you that if you pay 99$ for a such a deal (which is even better then RS!) you must realize that people like Chris on their side are also forced to cooperate with cheap solutions providers (such as Cogent f.e.)... also it is natural that there can be no funds for "safety nets" like spare backbones and/or hardware with THIS kind of money.

I agree "I get what I paid for" rule. What I paid for is the server + internet connection. I maintain my server well, it's not down, and the Cogent connection is good. Thus, I can tolerate if Congent is down, but this time I believe the down time cause is from LightOne and not my server and Cogent.

Request for a refund or extend one month fee sevice is reasonable cause it is bounded by the uptime guarantee in LightOne website.

Please understand I am not flaming Chris, but I'm rather reporting the actual facts to WTH members. I'm not requesting too much things, I just want stable connection from LightOne and not complaining by my customers.

It seems that when moving from a data center to another, planning is the most important thing, I think RS and LightOne did a bad manner. Don't treat our servers as white mices, try to setup test servers in the new data center before the actual move!

... that the only REALLY BAD thing about all this is that we were/are not informed. And as I said, I will majorly kick his butt for this... even if this means that my foot must swim through the atlantic ocean first :D

Now serously: He IS moving... I received 20 new IPs yesterday which confirm this. Also FORTIS are not helpful cause THEY are the ones getting dumped for the new backbone provider ;)

Bottom Line: My personal opinion is that THIS ONCE a glitch like this CAN be forgiven... if it ever happens again though... well... a lot of angry butt-kicking foot will meet in Denver :rolleyes:

I am glad to hear an update, but I wish it had come from him!
However, I can forgive, without any royal but kicking:). I was planning on purchasing a good bit of servers from him, but now I will wait at least 1 month, after my first server is setup, just to see how good things are. I hope he does very good, because it means low prices for us! :)


Go Chris Go

P.S. I hope my server will get setup soon...

UP AGAIN :)

Downtime reasons:
[AS POSTED ON ANOTHER THREAD]

Last night, we made a move for more space and better connectivity across the street. APX 15-1hr per client was down (1hr if there were complications). We did this extremely early in the morning to minimize problems.

Earlier, 2-3 hour outage because of a power problem at the new place. We ordered numerous industrial power back ups (even though the place has UPS.. no idea what the exact problem is).

As for no responce, we all we're down there working on the issue (besides one person which was overloaded with calls). All emails sent to pager@ are read and the problems are fixed (not always answered).

SLA - We plan to stand behind our service level agreement and upon request people will be credited persuant to the SLA.

We are very sorry to all of our clients that were down during this changeover.

Originally posted by ckevin

It seems that when moving from a data center to another, planning is the most important thing, I think RS and LightOne did a bad manner. Don't treat our servers as white mices, try to setup test servers in the new data center before the actual move!

I agree. We better learn from VO who just moved to a new data center last month. They notified their customers about the moving plan, setup a discussion board, and keep them posted about the status. I consider the move was seamless and painless, my site was only down for about 5 hours, exactly like what they said in the notification email.

Everything is stable now. Showing better connectivty then before.

Thanks to everyone for their support.

Originally posted by lightone
Everything is stable now. Showing better connectivty then before.


I have some questions for you:
- What do you mean by "better connectivity"?
- Do you own the data center now?
- How do you handle the redundancy in case of Cogent's down? Do you use a BGP4 router to switch to Yippee automatically in that case?
- Do you still have plenty of servers in stock?

I'm very interested in your offer and just need a bit of ensurement that everything is in order now in Lightone after the severe migration.

I must say something here.

Yes, Chris might be a good guy, and lightone is a good provider too. But it seemed that they are currently in wrong way.

I order a server from the end of Jan. Until now, it is almost 14 days. From beginning, Chris said that it will be 4 days delay.. after that, he said tomorrow or today again and again. After I filled form, i just stop my website and waiting for my new server. However , I got nothing until now.

I really dont want post here. But , sorry , I have to do.

Do you still have server in stock now? Chris.
How about other clients? do you want to tell me all people are waiting for their answers?
I thought just me .. isnt right?

I will post here again when I get the server.

No it's not just you. I'm also waiting for my two servers I ordered.
I urgently need one of them but I don't get any answers.
I hope he will inform us if there is still a possibility to get a server.

- dom

Hey,

I know this is getting old, same problem slow setup. It wasn't this bad when we were going through bad motherboards everyday even.

We stopped taking orders temporary (apx 1 week) so that we can catch up. Service is good, just trying to get through this last issue. :)

Sorry for the delays. :)

What did you mean by bad motherboards which caused the delay in setup?

What motherboards do you use for the $99 servers? Did you just buy the cheapest ones out there? :D

Any idea when things will return to normal Chris? I know you have probably been swamped with emails and PMs recently but a quick reply like "We're having some unexpected delays, we'll let you know when we start accepting new orders again." would put a lot of minds at ease. Although it maybe easier to just have a support/news forum on lightone.net for potential customers to get up to speed on recent issues. You guys offer a hell of a package, but it seems your major problem at this point is communication. Hopefully you'll get it all straightened out soon though.

... I am in the position to answer some posts here due to my cooperation and experience with LightOne and it's owner, Chris Tibaldo.

To answer twrs's question: No, actually the almost most expensive motherboards are used, since LightOne realized that those used before were not good and even came with malfunctions.
The motherboards used now are ABIT, which is a sub-company of ASUS. You will all agree that ASUS products are the Mercedes in the Hardware industry.
Also brand named RAM chips are used which IMHO is VERY vital to a good system.

Bottom line: The servers LightOne uses are of such a quality I would like to have one in my office!

Also I chose LightOne as the partner for MY business because they offer good quality in hardware AND service! And this implies to not rush things by signign up everyone but to maintain a steady quality... even if that means that some people will not get a server instanly....

Regards

ummm ... ShareFile, I think you'll find that ABIT and ASUS are to completely separate, unrelated, competing and don't-even-talk-to-each-other-type companies. Rather than ABIT being a subsidiary of ASUS aka Asustek.

Secondly, both ASUS and ABIT make quite nice motherboards, ABIT traditionally have targeted the personal 'performance user' where as ASUS is generally bigger in the OEM market, and hence make reliable, but often fairly stock components.

For the price of the servers, either of these motherboards is a very nice touch – I was honestly impressed when Chris told me he used ABIT boards – I was expecting some PCChips type job *shudder* However, not too many people would argue that the likes of Tyan, Supermicro or even Intel are the real "Mercedes in the Hardware industry" - especially when it comes to motherboards.

That's not to say there is anything bad with the systems - quite the opposite - the components in the systems are above standard IMHO - however let's compare apples to apples.

Edit: I just thought I'd add that 3 of the 4 systems I have here are based on Asus MB's, and the other is an dual-Abit board. Also 2 of the 4 video cards are from Asus :) ;)

Ordered a server with lightone a month ago.

got it up within 4 hours.

supports been great.

GO LIGHTONE !

I still have had no response from this company. I don't know about them.........

Instant Message the sn : bladened

-interlabel

4advertising: i don't get it, what was that supposed to mean?

Originally posted by optix
I still have had no response from this company. I don't know about them.........

Maybe they're not looking for any new customers right now. Or maybe they just decided they didn't like you.

Usually when sales staff don't respond it's one of those two.

cperciva: Go take a look at the posts optix has made, and i'm sure it's easy to see why someoen might have choosen to ignore him. To put it politely, optix has poked into every offer assuring everyone he's not wasting anyones time and needs one within ... a week ago, but has yet to buy anything from anyone :)

tact, porcupine, tact. I'm sure everyone here is aware of optix's posting history, so there's really no reason to bring it up.

*shrug* you didn't look like you were following his posts, so i tried to fill you in, i can't be expected to follow everyone though, and what who knows :)

hey, I didn't hear anything from lightone either...

I hope you don't put me in the same boat as optix is.
I provided them with all informations (personal , cc) but from then I didn't hear anything.
If I don't get an answer today I will go for another host. (sorry to say that here but I think lightone is looking here most)

- dom

my post meant the best way to contact them is through AOL instant messanger and LightOne's name on AOL is "bladened"

-interlabel

We stopped taking orders temporary (apx 1 week) so that we can catch up. Service is good, just trying to get through this last issue.

In case you all missed it. Well, I'm sure Optix did :D

Originally posted by Voodoo Web
hey, I didn't hear anything from lightone either...


Well I did and the server is outstanding. Yes support is a little slow but hell! look what there dealing with and the moment . Everybody has a hard time at one time or another. This is not a perfect world or internet?

Lightone keep working at it and drive on it only gets better. Oh buy the way thanks for the support and server>

Originally posted by Micheal
Well I did and the server is outstanding. Yes support is a little slow but hell! look what there dealing with and the moment .
I would like to be in your position. Did they confirm your order or did they just send you the welcome letter?

Originally posted by Voodoo Web

I would like to be in your position. Did they confirm your order or did they just send you the welcome letter?

He said "...and the server is outstanding"

So what does THAT sound like? That he just got the welcome letter? Doh! :rolleyes:

As far as I know outstanding means very good, so I think he already got the server.
My question was if LightOne sends an e-mail when they received my order (thank you for your order, your server will be ready in a few days....blabla) and a welcome letter with all informations.
Maybe they didn't get my order and I'm waiting for nothing, who knows?? I don't because I didn't get a confirmation.

Just got my server 2 mins ago. Worked fine. Support is ok.

Even though I wait for a long while to get it, but still want to say that's great.

Just for his best price.

-xingan

lol

Hi, lightone.

I'd like to ask you a few questions similar to ones I've been asking other providers with similar deals...

First, could you put up the same file on of the the Athlons that rastoma did to test download speeds?

http://66.28.242.119/setupcs2k60xp.exe

Putting up a standard webpage with a couple graphics on one of the actual machines up for lease would also be good to test through tracert.com's worldwide speedmeter service.

Second... how long have you guys been in the business?

Third, I know there's been some changes in your bandwidth providers. Who are you using for bandwidth now? And is it primarily Cogent with the others for fallback when cogent fails (like Rackshack's least cost routing plan), or you using tuned routes?

Fourth, any way to get an XP1700 in one of these machines, like some competitors are offering? These chips are awfully darn fast and cheap.
If you can offer an XP based solution, will that also raise the costs of RAM and other hardware (like the motherboard)? If so, give me the lowdown on the costs.

Fifth, will your machines take two gigs of ram? If so, that's $99 to go up to the first gig, and then another $99 to the second gig, or something else?

Sixth, do you now have the capability for automatic, user-driven reboots? If so, this capability is $10 additional per month, right?

Seventh, do you have any of these available right now? If no, what's the eta?

Well, that's about it.

With all the good deals out there right now, I'm just trying to get some 'finishing details' to help me decide. I think it'll help others decide, too. Thanks! :)

Mods please lock this thread as we are about to offer a better solution + better cost + instant setup.

:)

Was it that hard to say that?
I think everyone accept when you say that you no longer offer this but it's horrible to wait two weeks without any information from you.
Just want to say that, hope you can learn something from it.

- dom

Ouch, voodoo has a point,

You've practically ignored a lot of customers, how do you expect a claim to have "better price, service AND instant setup" to be swallowed without a whole pacific beach of salt?

Originally posted by porcupine
Ouch, voodoo has a point,

You've practically ignored a lot of customers, how do you expect a claim to have "better price, service AND instant setup" to be swallowed without a whole pacific beach of salt?

And when questioned why he hasn't responded he still ignores you. And I add this comment from me looking to be a customer of Lightone and not a competitor to add insult. I had money in hand to send at least 2 servers for their colo deal plus wanting a dedicated, and I got no answers.. or when asking questions (usually compound questions) through ICQ/AIM, all I would get was either "yes"... "yes".. "soon".

I hope they do well, but it's frustrating to deal with someone who selectively accepts customers apparantly.

well said rastoma. I've got nothing to do but thank lightone, a few of their would be customers ended up inquiring about my services, so i'm not out to bash them, they already 'put their foot in their mouth' so to say, i'm just pointing out the irony of their offer, and didn't expect a reply even if he did notice :D

... the company is overloaded right now due to huge sales sucess and the data center move.

I only want to point out one thing. When on of my clients has a problem with his server and I tell Chris or staff, it is taken care of right away... even now where there are super busy.

And THAT counts... to support you clients properly. If you want a server and you cannot get one atm due to quality insurance reasons and/or LigtOne taking current customers problems more seriously then just selling off, then that's too bad but c'est la vie my friends :)

Originally posted by ShareFile
... the company is overloaded right now due to huge sales sucess and the data center move.

I only want to point out one thing. When on of my clients has a problem with his server and I tell Chris or staff, it is taken care of right away... even now where there are super busy.

And THAT counts... to support you clients properly. If you want a server and you cannot get one atm due to quality insurance reasons and/or LigtOne taking current customers problems more seriously then just selling off, then that's too bad but c'est la vie my friends :)

No, what's too bad is someone showing very poor business manners by ignoring people. THEY are the that come here and say "here we want your money we have something to sell" and then ignore the people trying to give it to them. WE didn't start the thread and say 'hey can you start selling servers?"

It's fine if they are too busy... that's fine if they need to take care of current customers. Your comment makes no sense as to the last few messages because that has nothing to do with what we are talking about.

NOBODY has said we're upset because we can't get a server.... we're upset because of rude treatment by ignoring us. He can come on here ask for a thread to be closed but can't take the couple of mins to address peoples questions who have been asking over and over.

I have to agree with those that have been ignored. I have been thinking about doing a dedicated with lightone but the way they responded (or rather didn't respond) on this thread has left a rather sour taste. But I guess congratulations should be in order for lightone since they are doing so well that they don't have to have any concerns about alienating potential new customers. Sounds like they're as successful as Mr. Softy already.

Oh...I just wanted to ask the mods one more time on Lightone's behalf to lock this thread so they don't have to be continually bothered with these annoying questions about their services and potential orders. They really shouldn't have to put up with this kind of stuff.

As part of our growth, we have taken this time to stop taking orders to help get our support for this product working smoother.

Sorry for anyone that feels they were ignored. It was not our intention, and we are working to make things alot better before we re-post. Take our word on it. :)

Mods please lock this thread.

NOBODY has said we're upset because we can't get a server.... we're upset because of rude treatment by ignoring us. He can come on here ask for a thread to be closed but can't take the couple of mins to address peoples questions who have been asking over and over.

Heh, i hope that lightone has email replies disabled, for his sake =)

How is the hardware you are using? Can we have a detailed specification?

SCAM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

... you realise this was 8 months ago mulligan....