:o
My server has been down . I post support ticket and waiting a answer. i'm to fret from having to wait too long :angry: .

dqh: when my server is working?
dqh: 3h or 10h or forever?
Erica: please hold on
Erica: we are still awaiting updates from our admins
Erica: we have been constantly been following up on it

:( .


At SurfSpeedy our technicians are there when you need them. With the Gold Managed Services Plan you will receive:

24/7 Ping Monitoring of your server to make sure it is online.
Onsite Hands and Eyes in the event your server needs to be rebooted.
Our technicians will install O/S updates and patches upon request.
In addition to installing O/S updates and patches you will recieve 1 hour of Systems Administrative Service per month



2 Hour Failed Hardware Replacement Guarantee

Oh no, i 'm complet to be dupe...

:bawling:

I did some leg work on this. Your bill was not paid and that is why the server was disconnected.


Billing staff don't come in until 6am EST...

To day, server is down too, surfspeedy can't reboot my server ? i'm really :angry:

Surfspeedy <=== bad dedicated.

my domain : itvnweb.com
my ip dedicated : 66.36.243.158

Server can't working? Surfspeedy <=== good?
Oh my god! :bawling:

You server is not down. It is unplugged becasue you didn't pay you bill...

If you have not paid your bill, there is no body to blame but you. As Steve stated their billing team comes in at 6AM EST, it is only 9:13 PM EST, You will have to wait atleast another 9 hours before it is 6AM. Good luck.

Regards,
Shay Bekman

Many complain done by newbie end up like this. What a show. I don't know why.

Just an FYI, I did give the support team the ok to re-enable the server until morning....


Pinging 66.36.243.158 with 32 bytes of data:

Reply from 66.36.243.158: bytes=32 time=55ms TTL=44
Reply from 66.36.243.158: bytes=32 time=53ms TTL=44
Reply from 66.36.243.158: bytes=32 time=55ms TTL=44
Reply from 66.36.243.158: bytes=32 time=54ms TTL=44

Ping statistics for 66.36.243.158:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 53ms, Maximum = 55ms, Average = 54ms

i felt sorry for you at first but not when Steve said you havent paid your bill, so its basically your fault..

Please, off topic!

Originally posted by dqh
Please, off topic!


Please elaborate.

Please, off topic!
Not off target to me , seems like its right on the money as that seems to be the real issue here .

LoL i love situations like this. Some kind of people will never learn. Bad talking to a host when they need to blame their selves