www.whoiscart.net
Seems pretty good for the money..it has the same basic functions as WHM Autopilot, but only $35! I just purchased a license, and will let you know more about it if you don't already. :)

Do you know which payment gateway can it support?

Paypal
Nochex
InternetSecure
PayFlow
Authorize.net
CDG Commerce
EGold
I Bill
BluePay
PaySystems
PayBox
Moneybookers
RealEx
LinkPoint
EMatic
2CO
Eway

And some more....hope this helps.

good value for the money

i use it....had some issues setting up the whois area..but..worked it out after searchin for proper whois servers for it..

overall i give it a 4 star rating out of 5

It is definitely a very good value for the money. In fact, I think it is the only billing package to be sold as a one-time fee for that small a price.

Is Whoiscart only good for web hosting business?
Can use it for other e-commerce like selling tangile products?
Can Whoiscart support Stormpay?

Does anyone here has an idea which shopping cart can support
Moneybookers and Stormpay? - besides OSCommerce..Thanks

To me this software is buggy, has little to no documentation - hard to install - online support is ??? forums very weak. Yes the price is nice - they could sell a bundle of them at that price - but with no support - impossible to follow instructions - who wants it?!?

I say this from experience because I purchased this thing and now it has stopped (again) after the last cPanel update - no idea why.

The interface was too hard for customers to figure out -

My opinion - don't waste your money on whois.cart() unless you have hours and hours to spend troubleshooting.

I wish I could find a RELIABLE system for a decent price. $20 a month is not a decent price.

I think for $35 it is well worth it, I checked out their forums and I was very impressed at how quick Saeven and the support team is at answering questions.

SBS, Did you contact support to see if they will help you with your problems?

Originally posted by cavalry
Do you know which payment gateway can it support?

Does Whois.Cart support offline payment option like Money Transfer?

And is it easy to translate to another language?

Thank you

There answer last time I contacted them - Short and sweet - They just wanted more money -

Not impressed - even for only $35 - not impressed

There answer last time I contacted them - Short and sweet - They just wanted more money

Care to expand on that?

Hello:

once again, please tell me:

Does Whois.Cart support offline payment option like Money Transfer?

And is it easy to translate to another language?

Thank you

Trminatr,

Yes - sure -

The last time I contacted their support I just wanted to have my whoiscart changed from abc.com to order.abc.com - their response - sure, no problem - buy another license.

That was it - short, sweet - give us more money. This is still on the same domain. What a crazy thought - purchase another license so it can be used on the same (albeit a sub) domain.

And Sitespt - Why are you reposting the same question 2 hours later? If someone knows the answer to your question they will respond. Why don't you go to their site and read their faq?

I thought so lol!

Sort of same issue here. Wanted to put my license on a new domain and no go. Apparently it violates the license agreement. I will no longer be using the original domain as my business plan changed, and the name of the company changed with it.

So you couldnt change to a sub domain... that makes no sense.

I know its only 35 bucks, but its kinda annoying.

I would perfer to repay the $35 for the chance I ever would need another license and to have the software this affordable..

whoiscart has to pay their staff somehow, I know I would perfer to pay a great price for the software with these conditions then to have pay triple the cost and have the ability to change urls.

At this price, why should they be losing money by providing extra support for all your future domains,etc at no cost? You pay a superlow price for the software on these conditions. think about it :)

I would rather pay more money and have comfort in knowing if something changes I can take my license with me.

Maybe this could be an option for them?

2 versions:

1. perm domain license for $35
2. license that can move with you $xx

How about it whoiscart? Something you might consider?

compared to modernbill's 250 client license (their cheapest owned license) at $180 with 6 months support and updates. Add in support and renewal fees of $60/year. In one years time I could purcase almost 7 copies of whois.cart. I think people are expecting a more 'out of the box here you go!' type of package when they buy whois.cart. It does take a lot of time to properly skin it into a site, but it does work very well. The forums have been great for me personally. I found an answer to all questions with the search function. The few times I've had to e-mail support I get really fast responses. It's all a matter of personal preferance. As for the issue with moving it to a subdomain, the license is set to a domain name. ie. crazyhost.com and a path /home/admin/public_html if you setup your server so that /home/subdomain1 = http://subdomain1.crazyhost.com and request a change in the client section of whois.cart to /home/subdomain1 it should work just fine I believe.

I can somewhat understand them charging to change domains - however charging for a subdomain is just stupid.

Yes, they do need to pay their staff - yes they do need to make money - but charging so a BRAND NEW customer of theirs decides they wanted the cart under their subdomain instead - complete lack of customer care IMHO.

Whomever wrote their business plan forgot the line about customer satisfaction.

My advice - if you are looking for an auto-setup utility with built in billing from a company that stands behind their software, look somewhere else. Yes, $35 is cheap - but then add in another $35 if you want to change subdomains - add in $25 if you want it installed. See - the software isn't really $35 - it is $60 because the documentation to install it is severely lacking. So on top of that add in the other $35 for the proper subdomain and now I am at $95 for a piece of software that is still buggy and hard for customers to understand. WHMAP is only $150 and even ModernBill isn't much more than that. I personally think Modern Bill is somewhat complicated for some customers - but easier than whois.cart(). But for only $55 you go from a Yugo to a Cadillac.

Again this is IMHO.

This thread was stated to get people's input about the different billing software. I have heard many good things about whois.cart() and that is why I spent my money on it. I just wanted to share my miserable experience. Your experience may be much better and if you purchase their software I really hope it is.

Does anyone have any other recommendations for a RELIABLE billing & setup software package?

I have been using whoiscart for 6 months, it is NOT buggy and works great. When I bought mine I bought three licenses' off the bat because I run more than one hositng site, I have only used the one license and it was $60 for all three licenses. If people are paying $25 for installing it I will do it for that, it takes about 5 minutes to install and another 10 minutes or so to set it up. This is the 3rd billing software I have used and it is the best.

As for support there is online documentation that works fine, it is not updated to the most recent release (but the most recent release is a minor release) so the major things are the same.

As for support in the forums my questions have been answered in 4-6 hours and if you do a search you will see someone else had already posted the question and you solution is probably there.

I understand about being bitter becuase someone had to buy another license for a subdomain, but then again they would have had to had they thoguht ahead.

No reason to bash a software becuase of your mistake. The software works fantastic.......

I guess if someone wants to buy one of the other licences I have I will seel them for $30 :-) each, they are unregistered and I can resell them, PM ME

Hi rhenderson,

Tried to PM you but you cant recieve PM's yet.

Will whoiscart allow them to be resold? If so, I emailed you.

Thanks Jason

My whoiscart was buggy so I changed. Anyway at $35 what do you expect, I binned mine.

whoiscart is a nice piece of software.

But a well written documentation - a written step by step documentation is a must.

Saeven R u listening ?

I agree... and maybe some improvements would be great... because it is too limit...

Here here!

What a difference that would make. Probably fewer complaints, more sales - more satisfied people.

I got an offer to recieve 10.00 off for a new license for my new domain name. Nice gesture.

I have had about 7+ offers the last week to purchase a license from people on here for $30 each , I just read that whoiscart is not transferrable. :(

http://whoiscart.net/forums/index.php?showtopic=5453


Even if it was transferrable, I dont see the point of paying $30 a license when I can get it from the site for $35 with support :D

They can be resold with a service such as a reseller hosting account, then I can include it as long as I don't try to claim it as mine. Again I mainly both 3 to begin with because I have more than one domain I use to sell them.

Buy 3 when you buy them, just $60 then you can do whatever you want. $60 is still very cheap for a complete billing, domain registration system. I just thought the 3 license was a great value. I paid about the same for my last billing system that I now abondoned with big problems and it did not even take care of domain names.

Bottom line whoiscart is affordable and a great value.

SBS,

what you are writing is completely false. In fact, we have no client records whatsoever for anything that resembles a request for a change to a different subdomain for the past 5 months.

You could immediately ask "How come? This is a common thing!"

Here is the answer : Our licensing system will automatically let you change subdomains without even interacting with us.

The last time I contacted their support I just wanted to have my whoiscart changed from abc.com to order.abc.com - their response - sure, no problem - buy another license.

I know one thing, that whatever spited you to come here and write these falsifications must have been something else. That subdomains are not license-specific is common knowledge. In fact, if you go and search our forums, even the pre-sales questions (open to all) it will be made clear that licenses are not restricted by subdomains. So please, do not lie about a difference that you couldn't agree to.

Regarding domains, yes - these are license specific. This is made clear at every step, the EULA, the installer as you spawn your copy, and even in the client section where prices are made clear. Here is the pertinent entry:

(d) Keys generated during the installation of Software are bound to the installed domain permanently. Each domain name on which Software is installed requires a unique Key.

The reason for this is basic, it is to prevent the generation of a gray-market for license keys which would do two negative things:
1. Allow for transitive violations of the cart which would translate into higher prices for everyone
2. Prevent resellers from spawning unlimited copies by cyclic resale of licenses across their client domains.

We do this only to keep the cost low, and we work very hard for our member community. We never hear complaints about this, because most understand the reasoning, and don't mind spending $25 for extra licenses as they require them. It's just common business sense. If you want something new, you have to pay for it. We are not an open-sourced software :)

I agree... and maybe some improvements would be great... because it is too limit...

What can I say to this... Improvements are always great. Limited? Well limitations are a relative term. Limited compared to what? Most people who write sales compare us to Modernbill which we definitely did not design the cart to compete with at the time. We even have a large constituency of clients that have converted from other softwares - they felt that the simplicity of use was of advantage compared to a slew of unused features. If you'd care to elucidate I'd love to indulge and constructively discuss, this last comment of yours doesn't really mean much - and although we got a "Here Here" [sic] from SBS - it's just inciting with empty premises.

We acknowledge that as our software grew, so did our client's businesses however. And as proactive acknowledgement, we are shelving Whois.Cart() and have been building a supercedent solution that we are calling Silverstar. I believe that its model, which no current offerings exhibit, will prove to solve most companies' growing pains with our current control flow. It is a planned strategy you know, between Auracle our support desk and the upcoming releases. Did you know that Silverstar is free to current clients? These things are all done out of good will, and as a thank you for support though it isn't required of us.

In response to whois.cart is buggy? There are no bugs in the bug bin, there haven't been for a long time. With over 2000 active users, I can assure you, that bugs would be quickly found. Any, I repeat, absolutely any problems that you encounter, are the result of misconfiguration or provider error. We'll stand by this - in fact - the free support attests to this! Would I allow my staff to offer support for free on a buggy software? The ethical answer should be yes, but business logic has that a heavy queue needs to pay for itself. Proof by contradiction! The queue is light, a good testament to the software's reliability.

Sorry for the diatribe folks, this is not self-press, this is just a defense to harmful falsifications that irk me a smidge. We work so hard, and have done so for so long - that to see this type of garbage here makes my fingers twitch a reply. Thankfully, there are always faithful members that report these posts and post their clarifications where they may. This time, I had to follow up with mine.

SBS : stop posting false information.
SiteSPT: please reply with founded comments.

Best regards.
Alexandre

Good post Saeven :)

My 0.02 on the software, and the support policies of WhoisCart

A> when you are forced to close a browser because of changes made to the software just to SEE the changes made to the software, that's poor programming, end of story.

B> When your clients spend a good deal of time writing forum posts, just to have them deleted by your spider because they don't meet certain all too strict requirements, that's poor customer service, end of story.

C> When you refuse to offer your potential clients trials of the software, then that is poor customer service. Or maybe it's great customer service, seeing as how you made $35, and refuse to refund the money for any reason, even if the product is a POS!

Hi Saeven:

Whois.Cart is a great value software, but when I say it is too limited, it is not comparing to any other software, but assuming all BASIC needs of a Hosting Company.

The billing system is great, really.
The interaction with RAPI and HAPI turns this into a valuable automatic solution too.
But when talking about a few (needed) extras for hosting and domain services, it is too limited.

I could make all my complaints, but... what for? This is not the adequate forum to do this. I've give my opinions... into the support forum as you could see and talked about some.
What I would like to "hear" is that all the requests made from customers could have a solution.
Too many scripts are code-open based which permits the users to improve all script for personal needs. This is protected (wich I really understand why: Piracy rules.... I know) but we loose in a certain way because we just can wait for improvements that your staff do.
I hope that my "few required improvements" will be in Silverstar... what I ask is definetly too littl, 'cause I don't need all online features available.

Saeven: Continue the great job, and consider my opinion as some positive critics for the goodlife of Whois.Cart, which I bet in its quality in future.

Regards...

Alexandre, although I agree with you, that a few people in this thread have posted nonsense, there is something I would like to add.

I'm not sure what a "Bug Bin" is but do know I have pointed out two Bugs, in the last two weeks.

#901  Ticket Support - no eMail on Ticket closure
Although this is related to Auracle, the HelpDesk add-on script, it is a problem needing ASAP fixing because WhoisCart.com is using it. For an example, see why in Ticket #1023, next.

#1023  Bug: Billing Notification is actually a Billing Invoice
There is no mention in any documentation, that I could find, that using a Merchant module and Billing notice will cause the Billing to made incorrectly. Seems like this turned into a request feature for the next update; or so I was told in a reply which I never got.

Why?

Because the Ticket was closed when WhoisCart Support made their reply and I never got it. I only found out their reply when I logged in just now, to look up previous Tickets I've put in.


linux-tech, your point A is right on the money. There is also a related problem to the "Warning :page has expired" message one gets, when they use the back button. Mozilla handles it better than IE does, but it stll should not be there.

Your point B is childish. Almost every Forum page, when you go to make a new Thread, states that you must enter the WhoisCart version number, and rightly so in my mind. Too often time is wasted because somebody doesn't mention what version they are using. Perhaps the problem was resolved in an upgrade? I say that because it happended to me. There was a bug I found in v2.2.62 that was resolved in v2.2.65.

Point C is also a dud. Since when are people supposed to offer a Trial version of their software? WHM AutoPilot offers a Trial version but that doesn't mean it's going work properly "after" you pay for it. Ask me, I know from first-hand experience. Trial worked OK, but after paying for the script, found a bug (that made the script useless) but Support was non-existent and the script was a waste of money.

A Trial version does not mean a person is going to test & evaluate every-single-little-thing a script is supposed to do. Of the 3 Billing scripts I bought and tried, only WhoisCart actually worked as advertised. Besides, most scripts provide a demo if not a trial version.


On a further note, those wishing to use a fairly decent front-end Template for any version of WhoisCart, I've just spent a week or so working with http://www.paradigmservers.com/Modules.php and their ModernBill Theme. We seem to have fixed a lot of previous problems and it is now a pretty good add-on script. I would ask them, though, when ordering, for the 'new version'.

linuxtech

A> when you are forced to close a browser because of changes made to the software just to SEE the changes made to the software, that's poor programming, end of story.
If you understood how it was done, you would not have posted this. Those behind the development of whois.cart are all graduate academics in software engineering and computer science. If you want to get into a discussion on programming paradigms and execution of constructs than I will indulge you. However, without your having seen the source or the reason behind this caching mechanism process - I cannot entertain that you would have an educated stance on its dissection. I would like to remain on topic in this thread however.

B> When your clients spend a good deal of time writing forum posts, just to have them deleted by your spider because they don't meet certain all too strict requirements, that's poor customer service, end of story.
Just follow the rules, it's very easy. To clarify for those that aren't familiar with a single section of our tech forum, where we have regulations regarding post content - all we ask, is that you include the software version that you are using in your post topic. This makes it easier for other people searching etc. The forums are not the official source for support. The forums are there for users to help each other out. You cannot possibly gauge our 'customer service' based on an unmoderated medium. If you want personal, unrestricted support, then use the official support medium - the support desk. The forums, if you can play by the rules, are a good place to help and be helped. You'll notice I drop by daily.

I shant indulge the remainder of your comments as they are again, unfounded, and quite honestly - rude and unbecoming of a business owner in a domain where sympathy and patience are requirements to a successful enterprise. I post here with the hopes of achieving constructive discussion with those facets in mind - not for our work to be called a 'POS' by someone who cannot care to elaborate constructive differences. The reality is that PHP is very easy to crack, encoded or not. To openly distribute 'trial' copies etc, would be an invitation to have our software cracked. Although I empathize, if you examine the appropriate channels, you'll find that all of our competitors that do offer trial versions, without exceptions, have nullified and cracked versions available for download - illegally of course. There is still, no such version of our product available. In this regard, we must be doing something right.

sitespt

I think that you and I are on the same train of thought. I think that what you are expressing, is the reasoning behind our having developed a radically different architecture for the upcoming engine. I would ask that you not be too harsh on the current software, and instead concentrate on perhaps building a list of requirements, and how-to's that you would like to see with the next iteration of whois.cart. We value constructive ideas greatly, and it will definitely be our pleasure to listen to all of these once development is open and published - and to integrate your ideas to the maximal architectural extent. The time will come very soon. We're just trying to polish and complete Auracle before we finish off Silverstar.

Rob

Our support desk is growing exponentially, and I do acknowledge that it isn't perfect. We appreciate your patience with it, and albeit these small things, it isn't so terrible to use. I'll make sure that what you write here, will not happen again. You should kindly open these things as bugs in our bugzilla - the link for it is available from the client forums. In fact, the person that finds the most bugs, gets Auracle for free! :)

Regarding the back button, IE has a service pack for this, I forget the exact name, but it has to do with POST data regeneration when hitting the back button over a previously 'Submitted' page. It's very difficult to programmatically circumvent a browser's behavior in a global fashion - the solution would have been to use GET instead of POST - but then this gets us into revealing many things over URLs that we would like to avoid for cleanliness and security's sake.

While your first bug is with Auracle, the second isn't a bug, but it is by design. I agree that there is a lack of documentation - and this will be remedied with the next release. We appreciate everyone's patience til then. All of these things are covered in the forums in some fashion however.. Regarding the second thing you cite:

There is no mention in any documentation, that I could find, that using a Merchant module and Billing notice will cause the Billing to made incorrectly. Seems like this turned into a request feature for the next update; or so I was told in a reply which I never got.
This isn't a bug, it is by design. I agree that a multitude of different, perhaps better ways of doing this could have been implemented - but at this point, the cart has been shelved while its next incarnation is churned out - which you will have access to of course! Things are done differently at that point, should you not find them adequate even then, we will be in a position to alter the system to make improvements as always. The difference is that 2.2 is closed, which means that nothing at this point, will be added at all. We couldn't muster the time to keep developing 2.2 while developing 3.0 on the side. The new version, must take precedence.

I thank you for your defense however - I recall the many conversations we've had in pre-sales, and am glad to have a member with your knowledge of HTML on board. I have in fact incited my programmers to make a stronger encapsulation between code and presentation so that validation score for example, can be easily corrected :) We cannot possibly hope to monitor all such forums for all such disparaging, and false comments to which I initially replied. We count on our users to correct false information and misleading comments - to those that have done so in this thread - a big thank you.

Cheers!
Alexandre

We've been running whois.cat() on our websites for well over a year now and now own 9 licenses.

We have had a few issues, but thanks to Saeven.net's excellent support team and the users in the whois.cart() forum's they have all been solved quickly and efficiently.

For 99% of the time my websites have been online, they have run automatically - and has even made me feel a little guilty because I'm earning a lot of money for doing almost nothing!


$35 is a tiny price to pay for the features, functions and versatility you'll get in return! And as Saeven said, Silverstar will also be given to current whois.cart() members for free! And with the features planned for inclusion it's sure to worry even the biggest of hosting management software companies.


I've recommended whois.cart() to a lot of people and will continue to do so. In my mind (and in my wallet ;)) it's the best software you could get.


Stu :D

Originally posted by MaddStu
We've been running whois.cat() on our websites for well over a year now and now own 9 licenses.

We have had a few issues, but thanks to Saeven.net's excellent support team and the users in the whois.cart() forum's they have all been solved quickly and efficiently.

For 99% of the time my websites have been online, they have run automatically - and has even made me feel a little guilty because I'm earning a lot of money for doing almost nothing!


$35 is a tiny price to pay for the features, functions and versatility you'll get in return! And as Saeven said, Silverstar will also be given to current whois.cart() members for free! And with the features planned for inclusion it's sure to worry even the biggest of hosting management software companies.


I've recommended whois.cart() to a lot of people and will continue to do so. In my mind (and in my wallet ;)) it's the best software you could get.


Stu :D

Very well said, i too have een on it about a year. As for Auracle it is still in beta. That shoudl not even be talked about when it comes to bugs or not working right just told to the feedback forums. I love Whoiscart. Yes it needs a few features but thats what silverstar will have. I want everyone to know you need to get it if you are unsure. Their support is great. Never once went without getting support even when it did not relate to whoiscart they still helped out.

If you understood how it was done, you would not have posted this. Those behind the development of whois.cart are all graduate academics in software engineering and computer science. If you want to get into a discussion on programming paradigms and execution of constructs than I will indulge you. However, without your having seen the source or the reason behind this caching mechanism process - I cannot entertain that you would have an educated stance on its dissection. I would like to remain on topic in this thread however.


I wouldn't have posted what? The fact that the cart is a piece of junk? I'm sorry, perhaps it's not a piece of junk. HOWEVER, it is the only cart that requires the user to close their browser fully to institute changes. Sorry, but that, to me means poor design, end of story. I don't care what the excuses are behind it. ANY time you inconvenience your customers because of your poor product, then it's poor.


Just follow the rules, it's very easy. To clarify for those that aren't familiar with a single section of our tech forum, where we have regulations regarding post content - all we ask, is that you include the software version that you are using in your post topic.

incorrect

2. You absolutely must include the error message or subject in the post topic, elaborating where possible in the small-print post description. Posts shortly described as: "Having a problem", "How do I do this", "No idea", "Cpanel problem" etc and the like, will be deleted without consideration. Please make your subject lines reflect the problem: "Undefined variable on final.php line 134", "Order prints twice when logged in", etc. This in addition to rule #1 (include version number).

3. DO NOT USE THE WORDS 'PROBLEM' OR 'ERROR' IN YOUR DESCRIPTION. Since you're posting in the tech section it's safe to assume that it's a problem either way - poor topic descriptions always include these words. Be descriptive so that the next person in trouble can find help quickly using your topic alone.

4. This is not a gripe or customer support forum. This is a constructive place to post technical questions or troubleshoot issues and get them solved by the team, or by another member that has had this problem as well. Any form of personal opinion or irrelevant content will be removed. They have no place in the technical world of problem solving. Posting a "Where did my thread go" subsequently to a removal will get you banned automatically.

5. whoiscart.net reserves the right to edit or remove any post without your consent. This is done to maximize board information:content - including removing posts whose answers are in the FAQ.

6. CAPS, excessive use of punctuation (!!!!!!!!?!?!????) or any other form of inappropriate topic title will get your post deleted without it even being read.


That's much more than JUST your version number, and also indicates that you lied. You refuse to allow customers to post using certain words, or phrases, require a detailed subject, or post, when quite frankly the chances are 9/10 that the post will be deleted by spiders. That's not an acceptable business practice. I'm sorry that you don't like the fact that it's not but it's not.


In this regard, we must be doing something right.

Sure, as I said before, not giving out a trial means that your to-be customers can't see exactly what kind of a business you really are, and what kind of a POS that this product really is. Once they find out that it is (they've already purchased it), it's too late to do anything about it.

You want professionalism? Then act professional, develop a product that works without causing your customers inconvenience. Actually support your customers in a manner that doesn't require a 3 year degree in anything just to post. That's not acceptable.

It's a well known fact that forums are 10x quicker to get responses on support, especially when the support individuals can't respond to mails for 2-3 days. Automatically denying their post by deleting it doesn't provide one ounce of support at all. In fact, that does just the opposite, it turns people away, and makes them want to spread their bad and poor experience with your company everywhere.

Good experience (praise) is rarely seen, bad experiences and tales of are posted everywhere. Why? Because it's human nature to spread the bad and keep the good, knowing that somehow, some way people will screw up.

HOWEVER, it is the only cart that requires the user to close their browser fully to institute changes

Not the user, but the administrator. What blight is it so, that you must close, and reopen your browser for changes to take place after you edit your array of hosting plan offerings. It takes you, a whole 3 seconds, and the mechanism speeds things up by a calculated 64%! The gain, by far, outweighs the few seconds that would push you to post such drivel here.

Sure, as I said before, not giving out a trial means that your to-be customers can't see exactly what kind of a business you really are, and what kind of a POS that this product really is. Once they find out that it is (they've already purchased it), it's too late to do anything about it.

As users will attest, the fully functional demo is good enough, and the client interaction with ourselves through the sales staff, myself, our forums, and our motus operandi posted on the site are enough for anyone with any sense of intuition, to discern what type of company we are. In fact, I think that the fact that I even reply to the unfounded slander that you post here - would confirm that we are interested in our relations with people.

The rules you quote above are easily taken out of context. Recall that these are portions of a set of rules, whose primary instruction you have omitted (surely because it supported what I'd posted above), and that are only applicable to the technical support category of our forum. In every other category, you are free to post as you may. Your posting there, understates that you are using the forums as a medium to seek help, and that you are therewith asked, as regulation, to post the software version (rule #1, humoristically omitted from the quote above), and to post clear error messages as you do so.

I find it increasingly comical, that someone who would post material in such a public forum, and in such a venomous guise would conjure profesionnalism in our actions. I believe that again, you do not understand the meaning of the word process, and unofficial. I did caution above, if you want quick support from the staff, just write the support desk. The average wait time over the past 5 months, 2.1 hours!

It's a well known fact that forums are 10x quicker to get responses on support
Please show me, where this fact is exacted. I am the president of this company, and assure you that the support desk is the only official means of support. I also, am the only one of 'ourselves' that responds in the tech support forums. Surely, between the fact that only I respond in the tech support forums, and that there are several people working the support desk - I would have a first hand appreciation for the rapidity of responses in the forums and through its alternative. Your comments again, are uneducated, and puzzling.

Good experience (praise) is rarely seen
Speak for yourself. We get thank yous daily, and they are what drive us to continue always. Do you think that the fees for the sale of Whois.Cart() pay for our enterprise? It is a labor of love, and we do it because we love it.

What's even stranger, is that you have collected all this angst - without ever a peep in my inbox. This would confirm one of two things to me:

1. You are not interested in respecting procedure.
2. You are simply interested in posting negative comments for nothing.

Either way, they are a loss. You'd have found us quite willing to help either way. Your comments do not affect me to be honest - they are just, candidly, the verbalizing of someone who doesn't like to follow rules.

You will find roadblocks everwhere with that type of attitutude. I suggest a breather, and a good rest.

Best regards.
Alexandre






3 year degree, try eight!

All you have to do is right click on the frame you want refreshed and choose refresh. You do not have to close the browser. But if you have a high speed connection and using IE then just turn off page cache. Thats what i do. I do not have to worry about the refresh problem on anything cause of my connection. And you want to talk about professionalism, Look at the way you talk to people and about products. There is the right way and the wrong way to talk to people you might should lighten up a little, Life is not that bad.

linux-tech, unless you've bought the script, stop beating a dead horse. It's quite obvious you do not like WhoisCart. No need to keep harping on it.

Tell us what Billing script "you use" and we'll tell you the problems with it. OK? ;)

No script is perfect, especially a Billing one. I spent $400 US on 3 different ones finding that out myself. Gotta go with what works for you.

linux-tech, unless you've bought the script, stop beating a dead horse. It's quite obvious you do not like WhoisCart. No need to keep harping on it.

I have. If I hadn't, I wouldn't be able to pull the rules out from the tech support section, as I wouldn't be a member.
As I said before, it was a waste of $35. All I want back at this point is my money, yet that will not happen according to their terms.

What blight is it so, that you must close, and reopen your browser for changes to take place after you edit your array of hosting plan offerings. It takes you, a whole 3 seconds, and the mechanism speeds things up by a calculated 64%! The gain, by far, outweighs the few seconds that would push you to post such drivel here.

Any time you inconvenience your users for any reasons, period, it's a bad thing. I don't have time to load my browser up every time I make a change in the cart. That's just not acceptable to do.
Your excuse of it being beneficial to cache doesn't even work. Like I said, every other cart out there has no problems with this. Yours does.


Please show me, where this fact is exacted.

Cpanel forums, WHT, modernbill forums, the list goes on and on. Each of them provides support a LOT faster through the forums than through contacting individual support for these. Hence, support is always faster through public forums, rather than through one corporation's support.


You'd have found us quite willing to help either way.

Actually, no I didn't.
I asked for a trial , you refused. I bought the product only to find it grossly hyped and unusable, not to mention the poor support practices of deleting member's posts, whatever the reason. You want to help? Refund my $, as I no longer use your product. I found within a good hour that it was unusable for what I need and moved on to a professional system.

Hello Linuxtech,

Again, what you post has no basis in reality.

Your excuse of it being beneficial to cache doesn't even work. Like I said, every other cart out there has no problems with this.
It's not an excuse, it is a factual design consideration. I think after having posted this already, I cannot expect you to understand.

Any time you inconvenience your users for any reasons, period, it's a bad thing.
It's not an inconvenience, it's a small requirement that when you post, you in the process, help fellow members that perform future searches. Is this too much to ask? Just post your version in square brackets. I can't believe you would call this such a difficult process... You are the only one to have complained, in 4 years of operation. As the sole constituent of 1/2300, you are definitely, as supported by the content of your posts, a marginal entity. Most appreciate this method of indexing so that problems can be applied to versions, and resolutions quickly discovered by comparing your version to the posted tech ticket etc. It is only a logical categorization.

I asked for a trial , you refused.
That's right, we give no trial versions, we invite you instead, to tinker with the demo. It's open, and allows you to play with every aspect of the cart. Is this excuse only a vessel to carry your childish insults?

I found within a good hour that it was unusable for what I need and moved on to a professional system.
Funny that this isn't what you just wrote Paypal for the chargeback you just filed. You write that "you would like to have your money back so that you can afford a different solution". To this I say, Quad Erit Demonstratum - and I wish you the best. You'll no longer find replies to your posts from myself here. While I like to post constructively - someone who :

1. Doesn't take the time to ask questions in the right place.

2. Complains ceaselessly about something that was made clear before purchase time ( a demo copy )?

3. Insults fiercely, verbally, without having been individually provoked.

Does not deserve any of the replies that myself, or others here have posted for you. I believe that my time would be best spent in our forums helping members that can find the decency (keyword) to follow rules and edict. Than to defend against empty complaints here.

My purpose was just to set the facts straight, I believe such as been done. I'm sorry that you did not have a good time in our forums. Such would be the result of not having followed rules; and I am sorry that you have had some incident or obstacle with our software that would have driven you to this type of madness. I can appreciate, that had you decided not to ask questions faced with any type of problem - that this type of behavior might ensue. However, with your having followed simple rules as exacted by the tech section of our forums, or, by having written the support desk (into which you aren't even registered) - you would have otherwise received an answer to your poisonous dilemma in an expedient fashion. For the latter, you have no excuse.

I can concluded that your hurtful comments are unfortunate - but I can sympathize. Nowhere would posts whose contents disparage without basis, that in the process also attempt to gauge the heavy word 'professionnal', affect my reasoning in the matter. I think the lack of profesionnalism here, is not with our software, but instead with your choice to quickly dismiss rules and civility. We should leave personal issues aside however, as I would not ever begin to blindly throw insults as you've unfortunately done.

Rob and Dreamware - thank you.
Linuxtech - best of luck with your health foremost, and future ventures. The above behavior, is harmful to both.

Cordially.
Alexandre

I had to add one last detail, which is crucial:

Had linux-tech brought an advertised feature to light, that didn't work as exacted - we'd have given him a free ride. Refund, and he gets to keep the software. Such is our purchase guarantee - and we do stand by it. Linux-tech, let me ask you this: Why not make use of it, instead of resort to these methods?

It's in plain english in the EULA:

If with your full compliance with our support staff's recommendations and requests our system fails to work as prescribed on your server(s), you will unquestionably be entirely refunded. The base condition is that your server meets system requirements as exacted on the whoiscart.net website and the pre-purchase requirements package, and that these system requirements, installed, are in functional order.

Seems fishy to me.

I purchased this last night, Installed it this morning.. Took a whole 3 minutes to install and to be logged into the admin section starting to set it up my plans. :)

If someone wants a quick & easy to install cart, here you go!

As I said before, it was a waste of $35. All I want back at this point is my money, yet that will not happen according to their terms.

I read the terms before I bought the product. There is a demo as well as a very detailed description on their website. If the cart does not work exactly like the promised, you get your money back. I have yet to encounter a single problem with whois.cart. I almost feel guilty having paid only $35 for it.


Any time you inconvenience your users for any reasons, period, it's a bad thing. I don't have time to load my browser up every time I make a change in the cart. That's just not acceptable to do.
Your excuse of it being beneficial to cache doesn't even work. Like I said, every other cart out there has no problems with this. Yours does.

You would rather be allowed to keep the browser open instead of a 64% speed increase? I for one enjoy how fast whois.cart works for me, even when I am stuck on a 56k connection outside of my house. Also since I am sure many people will be reading this thread to make a decision on whois.cart, it is not the _users_ who have to close their browswer. It is simply the administrator when he is changing/adding/deleting hosting packages. People ordering from your whois.cart script will never have to close their browsers and it is not EVERY change that requires you to close and re-open your broswer, as I said it is just having to do with hosting packages.

Cpanel forums, WHT, modernbill forums, the list goes on and on. Each of them provides support a LOT faster through the forums than through contacting individual support for these. Hence, support is always faster through public forums, rather than through one corporation's support.

Again, because I know this thread will be refrenced by many, support over at whoiscart.net is just great IMHO. I have used the forums, helpdesk, and direct e-mailing. I have never been without an answer for more than 2 hours max. On top of that, most every technical quesiton I've ever had is listed right in the forums which are searchable. This is a great tool.

I asked for a trial , you refused. I bought the product only to find it grossly hyped and unusable, not to mention the poor support practices of deleting member's posts, whatever the reason. You want to help? Refund my $, as I no longer use your product. I found within a good hour that it was unusable for what I need and moved on to a professional system.

I would much rather pay my $35 for the system instead of having a downloadable trial available nad $300 for the system. If it upset you so much that there is no trial, why did you go on to purchase the product? You blame the lack of a trial on the fact that this software is "hyped and unusable" but every feature listed on their site is included in the software. Unusable? I find this software completely usuable and then some. It can do everything I have ever wanted it to do, and it has XX features that I don't even use.

As for the way the forums are ran, this is simply one section. It is plain and simple how you should post. This makes it GREAT for finding answers fast. Try sifting through Cpanel, ClientExec, or DirectAdmins forums to find technical questions answered fast. I can do it very fast on whoiscart.net's site.



To all those who are curious with a non-biast true user's opinion of whois.cart or need any help with it, feel free to PM me. Take this thread with a grain of salt please, many things have been said that are either lies or exagerations.

P.S. I personally find it quite upsetting that somebody would do a PayPal ChargeBack on a product when it stipulates in the TOS that there is no refunds. I pray that in your hosting endevours you do not experience any clients like yourself. I would nevre want to have a client that could not be made happy no matter what he/she got, always wanted more than was written in my TOS, and then left and issued a chargeback on me without fulfilling my refund policy.

I recently bought the whoiscart.
The only negative point I can see at the moment, is the poor documentation.

Support usually has to do with the nature of the question, so I wont speak about it.

Like any customer focused software it is best for a user to try and see what is best for their needs & their customers.

I highly recommend using trail periods where available. I tried several different billing softwares (and yes, I purchased whois.cart() myself.

WHMAutopilot I found to be the best software for MY needs.

There are issues about eash software I could sit here and complain about - anywhere from cost to support to documentation.

If you are looking for a quality billing solution, take some time and test them out. It will pay you back 100 fold in the future.

Originally posted by SBS Marketing
Like any customer focused software it is best for a user to try and see what is best for their needs & their customers.

I highly recommend using trail periods where available. I tried several different billing softwares (and yes, I purchased whois.cart() myself.

WHMAutopilot I found to be the best software for MY needs.

There are issues about eash software I could sit here and complain about - anywhere from cost to support to documentation.

If you are looking for a quality billing solution, take some time and test them out. It will pay you back 100 fold in the future.

I couldn't have put it better myself.

but.. cant you just have it like:

http://yourdomain.com/subdir

then setup a subdomain in cpanel to match that subdir?


then http://yourdomain.com/subdir will be the same as http://subdir.yourdomain.com


unless im missing something...

I can not see why so much trouble for the subdomains.
The solution is very simple:

mkdir billing
vi index.html

add a simple redirect and done

<html>
<head>
<meta content="text/html; charset=ISO-8859-1"
http-equiv="content-type">
<title>Your Company, Billing System</title>
<script language="JavaScript">
window.location="https://yourdomain.com/subdirt/whoiscart/";
</script>
</head>
<body>
</body>
</html>

You can install the cart in a subdomain natively as well - there is no licensing issue as far as subdomains go. The cart is simply bound to parent domain, anywhere within this domain 'umbrella' is just fine.

Best regards.
Alex

I like whoiscart, but hate these users who seem to just bag the product...