Hi,

I've found myself very frustrated at not being able to do anything about MCHost still billing me after closing my reseller account.

Marc Wyss himself acknowledged the request to close the account in June, and said it was being closed - it was deleted, but my card is still being billed.

I've submitted two more tickets since then, two other people on the support desk have both assured me it will be sorted, both tickets have been closed without it being sorted.

I can't believe I've been billed again at the end of September.

Is there anything I can do about this?

thanks for any help.

Paul.

Chargeback.

Maybe you can talk to your bank and have them disallow them from charging your card.

Ultimately you can do the chargebacks too.

Also you can (even though it's highly unpleasant) cancel your card and make yourself a new one.

I'm really sorry to hear about your problems with MCHost, Paul. Good luck!

I don't normally say this but after seeing this same thread only posted by other people, I have to say just issue a chargeback and go on about your business. This seems to be a real problem with MCHost lately.

I'll cancel my debit card at the drop of a hat to stop someone from billing it, I only have a handful of recurring billings I have to keep up with and it takes only a short time to get them the new card info, my bank usually has a new card in my hand in a few days. Maybe something to consider also.

Thanks for the help everyone. Seems the thing to do is as you say, chargeback, and move on.

Paul.

Originally posted by paulcoughlin
I've found myself very frustrated at not being able to do anything about MCHost still billing me after closing my reseller account . . . . . Is there anything I can do about this?
Originally posted by bear
Chargeback.
Yep!
Originally posted by paulcoughlin
Seems the thing to do is as you say, chargeback, and move on.
If you feel you've exhausted all reasonable efforts, then issuing a chargeback against the wrongful charges on your card, made my mchost, is the right thing to do.

I'm surprised MC Marc is even able to still process credit cards.

With the number of people posting the exact same thread as this one, it sure seems like they must get a lot of chargebacks for faulty/dishonest billing. :eek:

If they are non-responsive then yes I'd do a chargeback. They have to refund the money and also they have to pay for the costs associated with a chargeback. Chargebacks do take some time to process so you might want to give them one more shot.

Well surprise surprise, seems all of a sudden something MCHost have decided to actually do something - looks like refunds have been made and billing details removed from the system, although I'll still be a little nervous until after the next billing period has passed..

It's interesting what motivates people :-)

Thanks again everyone for helping with this.

Paul.

That's cool that it got resolved without having to resort to chargebacks and other nastiness.

Originally posted by paulcoughlin
Well surprise surprise, seems all of a sudden something MCHost have decided to actually do something - looks like refunds have been made and billing details removed from the system, although I'll still be a little nervous until after the next billing period has passed..
The power of WHT. :gthumb:

althought I only had a few clients with mchost (less than 10) and used the service for 3 months and sent them a cancelation email afterwards, they never responded and guess what they untill this very day ( 1 year after ) are sendining me reminders although I wrote them numerous times and had to do chargebacks and cancel by credit card so they wont keep charging me.... maybe is their email system billing@mchost.com is where I sending my emails and its getting so unbelivable I am ready to block his IP altogether....

here is a link to the emails that I sent marc:

http://www.iguanahost.com/mchost.htm

Its disturbing that we are sometimes forced to air things in public just to get them resolved.
Though I am thankful that the option is available when needed. It really does work :)

Well everyone go sign up for a account there, then pull your card after the first payment. Then you could keep using the server, as they don't know what is what there.

Of course, I'm only joking! :)

Originally posted by iguanahost
althought I only had a few clients with mchost (less than 10) and used the service for 3 months and sent them a cancelation email afterwards, they never responded and guess what they untill this very day ( 1 year after ) are sendining me reminders although I wrote them numerous times and had to do chargebacks and cancel by credit card so they wont keep charging me.... maybe is their email system billing@mchost.com is where I sending my emails and its getting so unbelivable I am ready to block his IP altogether....

here is a link to the emails that I sent marc:

http://www.iguanahost.com/mchost.htm

I would like to make you aware of our billing policy, located at: http://www.mchost.com/about/aup.html which you have read and agreed to upon signing up with MCHost. We have never received a cancellation ticket from you and every email sent from billing@mchost.com includes a large bold red note that return emails to this address are not monitored and all requests shall be directed to our support desk.

14. Cancellation Policy
All cancellation requests must be submitted to our online helpdesk by the person listed as the main account contact. While there are no cancellation fees, you must cancel prior to your next billing cycle and your account must be in good standing. For virtual private and dedicated servers, the cancellation must be initiated at least 30 days before the cancellation date requested. Subscriber is responsible for and must pay in full all fees during the 30 days including any monthly recurring fees. Payments made up to your cancellation date are not refundable unless you are cancelling within our 30-days money guarantee period. You must include your account username and password for verification in order for your cancellation to be valid. Cancellations over email are not valid and will not be processed.

If you cannot access our online helpdesk, you can request your password to be re-sent through https://secure.mchost.com/manager/ . If you cannot access the email address we have in your billing profile, you can ermail clientarea@mchost.com , as stated on http://www.mchost.com/support/ . If you have already taken these steps, please email me at marc@mchost.com directly and i will look into the matter for you.

:rolleyes: