One of my servers with Tomsyer.net has been down for over 35 hours now - housed at ThePlanet DC.

WIth no idea or communication about when it will be coming back up, and while being given no asnwer as to why it's down in the first place - DDOS attack on network? Tomsyer.net not paid for server? - I now need to setup another server quicktime.

Can anyone recommend any dedicated server provider who can provide instant setup or near to it, and who have decent support responses? Price is not really that important - reliability is the most crucial issue.

http://15minuteservers.com

Yeah, 15minuteservers.com is your best bet. And their support is very good too! I love them.

Did you check out http://www.tomsyer.net/index.php?area=instant

LOL! Dude - I have a server with them right now which has been down for 48 hours all I heard jack from them about it. Have look at my Support Ticket corespondance(note another 2 were raised before):

Ticket

Last Update: 29 Sep 2004 01:32 PM
Last Replier: Suhail
Status: Open
Department: Support
Created On: 28 Sep 2004 05:28 PM

Server still down!



Author Contents
Suhail



Posted on 28 Sep 2004 05:28 PM

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Server has been down ALL DAY.

All I want is for it to be started up.


Warren



Posted on 29 Sep 2004 01:19 AM

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Hello Suhail,

Please provide us with your server ip address.

Regards,
Warren


Suhail



Posted on 29 Sep 2004 03:30 AM

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67.18.205.186


John



Posted on 29 Sep 2004 03:37 AM

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Hi,
We are looking into the issue, the server will be back online soon.Please feel free to let us know if you have any further problems.

With regards
John.


Suhail



Posted on 29 Sep 2004 06:20 AM

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The default webpage for 67.18.205.186 was just now loading up after about 5 minutes, but when pinging server it still shows as unreachable:

Pinging 67.18.205.186 [67.18.205.186]:

Ping #1: * [No response]
Ping #2: * [No response]
Ping #3: * [No response]
Ping #4: * [No response]

Done pinging 67.18.205.186!


Suhail



Posted on 29 Sep 2004 06:33 AM

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Not sure if this message was received as webpage froze after submitting reply.

The default webpage for 67.18.205.186 was just now loading up after about 5 minutes, but when pinging server it still shows as unreachable:

Pinging 67.18.205.186 [67.18.205.186]:

Ping #1: * [No response]
Ping #2: * [No response]
Ping #3: * [No response]
Ping #4: * [No response]

Done pinging 67.18.205.186!


Suhail



Posted on 29 Sep 2004 07:07 AM

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Can you please explain exactly what is the problem with my server?


Mark



Posted on 29 Sep 2004 10:26 AM

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Hi,

We are investigating the issue. We will get back to you very soon.


Regards,


::Mark~@Tomsyer::


Suhail



Posted on 29 Sep 2004 10:59 AM

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But why close this ticket? This is not a resolved issue? My server has been down for over 35 hours now, and I think I could at least be given a straightforward and honest explanation about why it is down, why it hasn't been brought up yet and an ETA of when it will be brought up again.

All you have to do is be honest and give an explanation to your customers, not continously beat around the bush and say that "you are looking into it" or "investigating it", because you have been looking into it and investigating it for the last 35 hours!

Is Tom about? Please ask him to reply to my ticket.


Fred



Posted on 29 Sep 2004 11:03 AM

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Hello, I will give you an update to your machine, please stand by. We close tickets after reply to make sure we give replies. Closing a ticket does not mean that we are done with your case.

Thank You
Fred


Suhail



Posted on 29 Sep 2004 01:32 PM

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Still waiting for update on my machine, this is going to reach 48 hours soon!


NOW THATS WHAT U CALL QUALITY CUSTOMER SERVICE HUH?