I signed up with an account with ukfast.net
The sign up form was not very clear or detailed, but I chose the basic package at £19.99 + £19.99 set-up. This didn't include vat.

This would total £46.97 ( 17.5 % vat )

I check my statement to find I have been charged £97.33 !!

On closer inspection in their terms and conditions it does say ( but not on the order form ) payable quarterly or yearly. I'm glad it didn't say 10yrs in advance!.

Quite unhappy with this way of doing business I dediced to cancel, but in their terms and conditions it cleverly states they need 2 months notice, and e-mail notification will not be accepted. Arghh I'm feeling a littl esick and cheated now.

The account was only purchased 2 days ago, am I not right in saying that by law the consumer has a cool-off period of 14 days to cancel anyway ? Whatever you state on the TOS.

I know I should have read the TOS closely, but I do feel a bit cheesed off with the way they do business.

Ring them up ... tell them your not happy with the service ... and unhappy at the unclear pricing ... and would like a full refund.

Did you somewhere along the process have to click one something that said "I have read, understand and agree to the terms of service?

If so...did you read, understand and agree to the terms of service before you clicked I accept? ;)

Anyway, it shouldn't matter much. You were prepared to pay 19.99 and that is what you are being charged for. Ofcourse you now payed 3 months in advance and you didn't count on that, but with a 19.99 setup fee I don't think you planned on cancelling after one month anyway.

So although I can understand that it was a little of a (financially) cold shower to see such a big amount deducted at once from your bankaccount, you do not suffer a loss because of this. Things like this do happen. Think reasonable about it and then decide just HOW important this is to you.

In any case, even if you do get a refund (which a good company would give you) they will probably not give you the 19.99 setup fee back because the setup work has already been done.

Yes, in Europe you can return all goods you bought back to the store within 14 days if you changed your mind after buying them.

However I don't think that goes for services. Imagine you going to the cinema to watch Lord of the Rings and 10 days later you regret it :D

I'ld swallow it and see what quality hosting they have before doing anything hasty

Try talking to your credit card company as well..

They may be able to help you are they will have come across this sort of thing before. Beyond that, talk to trading standards and citizenz advice.

UKfast.net is a pretty fast host ....

If I'm right there's a new European law coming in soon which will give the customer the right to return/ask for a refund from up to 2 years after purchase.

Huhm, that has GOT to be wrong :laugh:

Or else I forsee myself bying a new pc every 2 years :D

Quite unhappy with this way of doing business I dediced to cancel, but in their terms and conditions it cleverly states they need 2 months notice, and e-mail notification will not be accepted. Arghh I'm feeling a littl esick and cheated now.

TWO MONTHS NOTICE TO CANCEL AN ACCOUNT!! :eek:

Maybe two weeks, but two months.....sounds like they are a little insecure about loosing clients. I guess loosing one customer will throw their bottom line of a lot!!

:rolleyes:

I am aware of the two year law but not in detail. It certainly applies in retail as we had training in it on my old job.

The laughing cow --> have you a summary you could share with us ;) ?

Like pilgrim says.....sounds like a free lunch voucher !!

Cheers,

oops

posted reply of somthing i was posting in the ads forum.

Well i can't really remember anything from work but it was somthing stating legally a customer can reclaim a refund upto two years in certain circumstances. ill be damned it i could remember tho. perhaps someone else can?

I know ukfast.net are meant to be the fastest in the UK, and it is my mistake that the TOS was not read fully, but 2 months notice for cancellation ?

I have heard nothing back from them yet, and I would not normally want to cancel an account within a month, that was not my intention. I just feel they could certainly go about their business a bit better.


I was not happy to be charged so much to my debit card, and the 2 month cancellation period makes me feel a bit uncomfortable if anything goes wrong, I expect the set-up fee to be lost, but if I'm gonna cancel the account I will have to send them a letter.

At the bottom of every page there is the normal disclaimer- Please read our full terms of business, but on the order form it does not state - I agree to the terms of business or anything like that.
https://secure.sslsecure.co.uk/cgi-bin/order/order_hos_b.cgi

What troubled me even more was no invoice ? No detail of the charge, no confirmation of how much would be charged, I would at least need an invoice for my books.

Originally posted by sji2671
The account was only purchased 2 days ago, am I not right in saying that by law the consumer has a cool-off period of 14 days to cancel anyway ? Whatever you state on the TOS.


Seven days, provided that they provided you with all necessary information; otherwise, seven days after you are provided with said information.
The relevant statute is the The Consumer Protection (Distance Selling) Regulations 2000 (http://www.hmso.gov.uk/si/si2000/20002334.htm).

Hello
These sorts of practices are rife in the UK hosting industry, but people continue to be drawn in by domains for 1p and hostin gfor 99p only to discover it costs loads to get rid of the ads or to get the product to function properly.

Please..... don't start me on the whole UK issue, its an enigma wrapped up inside a mystery........

Gordon