What would you do if, you have some domains at registrar, but they never replied, never let you change the DNS. You try to transfer to another registrar, they don't let you do it.

My case is like that, the F***king alldns.com keep my domains and not release to other registrar, I can't do anything now :( *phew...*

Why don't you register your domains with a registrar that gives you complete control of DNS, URL redirection etc? (via a CP/Switchboard thingy)

No more emails for anything....transfers, sale, updates etc

I use a really good registry with all that and more and they're cheeeep to boot.

NSI cured me of relying on their 'control and ignore' tactics, also used by many others.

Nam,

As long as I know, they are not a registrar.
They are a reseller. (What I believe that they are a Bulkregister.com reseller - because Bulkregister.com is the only one registrar which does not has controlpanel script for their reseller.)
Try to go to betterwhois.com and search for your domain name's registrar.
Then try to contact directly to the real registrar.

Hope this help.
Good luck.
Soda

Nam,

I had one domain with alldns.com and can tell you that they are too inefficient and inept. They still are.

I can tell you what a good friend of mine did recently. he has several domains remaining at alldns (though not for much longer) and has had many problems with them. They ignored his e-mail messages also. He sent them a polite and stern e-mail message promising to contact ICANN (who accredits registrars) and to consult an attorney if they did not resolve the problem by a certain time on the date he sent it (remember, he had sent earlier messages about the same problem). He received a phone call within half an hour.

Their excuse was that they were changing to a new system, an excuse they have used more than once (they used it on me months ago). They resolved his immediate problem, though created anopther in the process. At least things are to the point where he can transfer the domains elsehwere, which he will be doing before the month is out. They will join his other domains at 000domains,com, where mine are as well.

The difference between the two is like the difference between daytime and a black hole. The difference in cost is $0.75, well worth it. The Open SRS system's Domain Manager is great and changes are immediate (000domains.com is a reseller for Open SRS). Last month, I sent them an inquiry regarding a transfer I was about to do. I received a detailed and most satisfactory answer within 20 minutes. With service like that, 000domains has me as a customer for life, barring a prolonged and serious deterioration in service. Frankly, I would be surprised at that happening. They seem to have got it exactly right the first time.

felix220, I know, I'm using weblaunching.net and very please with them. alldsn.com was in the past 5 months when I didn't know the cheaper one, so regret now :(.

thanks sodapopinski, I did what you said and it showed as http://www.awregistry.net. When I tried to use their CP it said I need to contact AllDNS support, darn it. I don't know what to do now.

Sorry Nam,

Duster, Soda, your replies were of course more on the money, for Nam's problem, however why pay a reseller when you can be one without committing to any purchase quantities?

You may be getting a great price, but I pay $9.95 a domain for 1 or 1,000.

You don't have to seek permission from the registrar to transfer, sell etc. You can interface directly with the registry in real time using Windows, PHP4 or Perl, which they supply you with. There are no OpenSRS style contracts (I have this document) They will also allow International domains on the same system and the new TLD's if next year.

The price might be a little high, I don't know, but the convenience of doing it yourself is amazing. If I've missed a better deal, I'd love to hear about it, but this is the best I've seen. Also I hear that bulkregister is preparing to release a control panel too.

UPDATE
The name of the registrar that I praise, is eNOM (www.enom.com)



[Edited by felix220 on 11-18-2000 at 04:47 PM]

Nam,

Well, I was wondering if you're willing to reach them by phone.
Uhmm..try to act as a mature guy and if necessary say to them that you will contact ICANN and their uplink provider (http://www.awregistry.net) as well as consult to an attorney, if they're not solve your problem and let you transfer your domains immediately.

Keep posted. So we can discuss to solve your problem.
Good luck.

Thx.
Soda.

thanks Duster, that's very helpful to know.

So what are suggesting? do like your friend? I don't know laws and stuff like that, so I don't think your freind's way works for me. I have domains in NetSol and I tried to transfer to weblaunching.net, no problem. alldns? they ignored weblaunching's transfer request, so my domains could not proccess. The same thing happened at gandi.net, exactly the same. I have about 20 domains there, mostly in Vietnamese language and I want to move out real bad. My ID, which I remember very sure, were showed as invalid username, that was why I couldn't change DNS. Any other way can you suggest besides threating them with lawyer? :D. Thanks for you help.

Thanks so much, sodapopinski

Never tell me about phone, those phone numbers are robot. Plus, I have heavy ascent, if I'm lucky enough to talk to them, they wouldn't care after knowing I'm a FOB. But there is absolutely no chance to talk to them on the phone, I'm very sure. Well, seems like I have no more options, thanks anyway.

I forgot one thing. My friend also promised to post messages about the poor service on every appropriate message board he could find.

Personally, I wouldn't mention attorneys except as a last resort. Too many people threaten legal action and it is largely a meaningless threat. Years ago, I used to handle letters from attorneys for my department in a major business. It was fun blowing them out of the waterplay. Some attorneys can be such idiots and will do anything for money (except think and have ethics).

Besides, there are often more effective means of dealing with a problem. There are in this case. If it were me in your positions, I would give them an ultimatum of resolving the problem by a specified deadline or I would contact ICANN and seek to have their ability to act as a registrar revoked, which would put them out of business. Actually, I would comb the ICANN site (see http://www.icann.org) for any policies directly related to this issue so I would be armed with more knowledge of the matter (knowledge can be powerful).

I would mention that I would post on related message forums and would seek others who have had problems with them to join in the petition to have alldns.com discredited. I'll bet that will get the problem resolved.

One important rule to remember: never, never lose your temper and be rude or abusive to them. State the facts calmly and in a calculated manner, including the consequences they will bring on themselves (by your hand) if they fail to remedy the situation. You need to make sure they are completely in the wrong, 100% so. Do not give them any justification whatsoever for rationalizing their neglect or mistreatment of you. In court, this is referred to as coming into court with clean hands, where you have done nothing wrong (though it refers to much more than just communication).

You need to make this a black and white situation, with no room for gray.

Originally posted by Nam
I did what you said and it showed as http://www.awregistry.net. When I tried to use their CP it said I need to contact AllDNS support, darn it. I don't know what to do now.

I would contact them again, and explain that you've tried to solve this problem, but they have ignored your emails. There must be something awregistry can do.

Nam,

On ICANN's site, at http://www.icann.org/registrars/accreditation-process.htm (about how registrars are accredited) I found the following:
6. Obtain Assurance of Performance. The version of the NSI Registrar License and Agreement currently approved for use by NSI requires registrars to have in place a US $100,000 performance assurance (such as a bond or insurance). Questions about obtaining this performance assurance should be addressed to NSI. More information from NSI about this requirement and others is available at NSI Technical Requirements for Registrars

I didn't find any criteria for how busienss must be conducted (other than certain technical requirements), though I'd bet there are some. Certainly, alldns.com's service is unacceptable by any standards.

Do read the information on the registrar agreement at http://www.icann.org/nsi/icann-raa-04nov99.htm It lets you know what can be done to any registrar and how they can be discredited.

Thanks a lot, Duster, and everyone you all are so helpful. I just sent an email to them this afternoon and will keep emailling them for 2 weeks, if they don't answer then I will do as Duster and Chicken suggested. Contact ICANN, awregistry... I might ask for more help in the future, meanwhile, thank you.

Not that it will make you feel better, but on another board, someone asked, "I've narrowed it down to two, Alldns and 000domains - which one?" I showed him this thread.

Hahaha :D, Chicken, you're nice, Jeez. I don't know where did he get that idea from.

I have question, especially for Duster. This morning, I received the reply email from them the first time ever(after threat them nicely like you guys suggested like ICANN and stuff). Here is their reply email:

ALLDNS uses a certain process for changing DNS information and to request modifications to a domain name. If the process is not followed modifications will not take place. For more information visit http://alldns.com/modify

ALLDNS policy is that you must pay ALLDNS $25 (USD) transfer service fee to transfer your domain name to a different registrar. For more information visit http://alldns.com/transfer_registrar

Gosh... Duster, did you friend had to pay $25 for transfer his domains to 000domains.com? Where the heck did this rule come from? I've transfered a lot of domains from NetSol to weblaunching with no problem. What's going on here?

Some registrars charge a transfer fee when you transfer from them. Apparently, alldns.com is now one of these. Neither NetSol nor 000domains.com (nor many others) charge any transfer fees, and the transfers are usually handled expeditiously. My friend hadn't transferred his domains from alldns.com when I last spoke with him, so I don't know if he came up with a transfer fee that he would have to pay. It seems worth it though as their service is lousy.