Varun Shoor
01-19-2002, 08:22 PM
eSupport is one of the most robust and flexible support systems around, featuring a complete email+web based handling without the need for seperate registration for each customer, it can really streamline the way your support queries are handled.
Some Notable Features:
Complete Email Handling: eSupport features one of the most stable email handling, it can fetch mail using pipe (from qmail, sendmail, procmail etc), using in built PHP IMAP functions or even emulate the POP3 Protocol!, all replies are grouped into their respective tickets and a new ticket can be created by directly emailing to a specified address.
Ticket locking to prevent duplicate replies: One of the most requested features, eSupport automatically locks a ticket for 5 minutes whenever a staff member clicks on post reply button, when locked other staff members cannot post on the same ticket unless untill the lock expires or when the other staff member posts a reply.
No need for registration!: This too is one of the most requested of eSupport, users dont need to register to keep track of their tickets, every ticket is issued a unique key with which a user can get access to an interface where he can post replies, check the status of ticket or even close it
Attachments: You can also enable the ability to upload attachments, anytime anywhere, your customers or staff can upload attachments with either their replies or when they create a new ticket
Ultimate Ticket Handling: You can send Ticket Status suffixed to every ticket, enable/disable email sending, change the status or department anytime.
Staff Personlization: Each staff member has a personal "Calendar", "Address Book" and can even change certain things of eSupport to suit his/her needs
Multiple Emails can be redirected to departments: You can have 2, 3, any # of emails redirected to departments, you can have support@domain.com & queries@domain.com redirected to your Support department and billing@domain.com to your billing department
Staff Permissions: You can assign your staff members seperate departments and even seperate priorities
SMS & Email Forwards: eSupport also integrates with mobilemessagecentre.com service and can send ticket notifications to almost any cellular device on this planet, besides email forwards allow you to forward a copy of ticket and you can use it with a provider that supports Email->Pager gateway to send notifications directly to your pager
Template Based: Completely template based, eSupport uses a powerfull template engine which supports if statements, loops and even variables, you can customize almost every aspect of eSupport that is visible to your customers
Flexible FAQ system: A really flexible FAQ system with unlimited sub categories and questions
Easy to use interface: A professional designed interface that has everything neatly grouped into similar sections
Multi Language Support: The new version includes support for English, Espanol, Deutsch, Hebrew, Norwegian, Italian, French and ability to add your own language packs!
Predefined Replies: You can create predefined replies for your common replies.
What you have to do?
NOTHING, yes, nothing. Just enter your details at the contest page URL listed below along with your website (Important) and you will be automatically added to the contest.
Rules:
1) Only one entry per person
2) You have to specify a VALID website address
3) We reserve the right to reject your entry at any time
4) We reserve the right to reject your prize at any given time
5) Personal web sites will not be accepted, you need to be a person who can use eSupport "practically"
6) You should be a WHT member ;)
7) You will be provided with a leased license that will expire after a year
8) Current customers of Kayako Web Solutions are NOT eligible for this contest
9) If you win, you will have to fax a WRITTEN and SIGNED agreement stating that you will NOT redistribute eSupport without prior consent of Kayako Web Solutions
How to Apply:
1) Goto www.kayako.com/engine.contest.generate
2) Enter your details
4) Hit Submit and thats it!
5) Write down the secret phrase and your entry id #
Whats the deadline?
February 15th 2002
(The Winner will be announced on the same date @ WHT, via Email Notification and on the contest page)
People who enter the contest are eligible for discounted scheme of eSupport (which expires on 25th of Jan) till 28th of February!
Regards,
Varun Shoor
Some Notable Features:
Complete Email Handling: eSupport features one of the most stable email handling, it can fetch mail using pipe (from qmail, sendmail, procmail etc), using in built PHP IMAP functions or even emulate the POP3 Protocol!, all replies are grouped into their respective tickets and a new ticket can be created by directly emailing to a specified address.
Ticket locking to prevent duplicate replies: One of the most requested features, eSupport automatically locks a ticket for 5 minutes whenever a staff member clicks on post reply button, when locked other staff members cannot post on the same ticket unless untill the lock expires or when the other staff member posts a reply.
No need for registration!: This too is one of the most requested of eSupport, users dont need to register to keep track of their tickets, every ticket is issued a unique key with which a user can get access to an interface where he can post replies, check the status of ticket or even close it
Attachments: You can also enable the ability to upload attachments, anytime anywhere, your customers or staff can upload attachments with either their replies or when they create a new ticket
Ultimate Ticket Handling: You can send Ticket Status suffixed to every ticket, enable/disable email sending, change the status or department anytime.
Staff Personlization: Each staff member has a personal "Calendar", "Address Book" and can even change certain things of eSupport to suit his/her needs
Multiple Emails can be redirected to departments: You can have 2, 3, any # of emails redirected to departments, you can have support@domain.com & queries@domain.com redirected to your Support department and billing@domain.com to your billing department
Staff Permissions: You can assign your staff members seperate departments and even seperate priorities
SMS & Email Forwards: eSupport also integrates with mobilemessagecentre.com service and can send ticket notifications to almost any cellular device on this planet, besides email forwards allow you to forward a copy of ticket and you can use it with a provider that supports Email->Pager gateway to send notifications directly to your pager
Template Based: Completely template based, eSupport uses a powerfull template engine which supports if statements, loops and even variables, you can customize almost every aspect of eSupport that is visible to your customers
Flexible FAQ system: A really flexible FAQ system with unlimited sub categories and questions
Easy to use interface: A professional designed interface that has everything neatly grouped into similar sections
Multi Language Support: The new version includes support for English, Espanol, Deutsch, Hebrew, Norwegian, Italian, French and ability to add your own language packs!
Predefined Replies: You can create predefined replies for your common replies.
What you have to do?
NOTHING, yes, nothing. Just enter your details at the contest page URL listed below along with your website (Important) and you will be automatically added to the contest.
Rules:
1) Only one entry per person
2) You have to specify a VALID website address
3) We reserve the right to reject your entry at any time
4) We reserve the right to reject your prize at any given time
5) Personal web sites will not be accepted, you need to be a person who can use eSupport "practically"
6) You should be a WHT member ;)
7) You will be provided with a leased license that will expire after a year
8) Current customers of Kayako Web Solutions are NOT eligible for this contest
9) If you win, you will have to fax a WRITTEN and SIGNED agreement stating that you will NOT redistribute eSupport without prior consent of Kayako Web Solutions
How to Apply:
1) Goto www.kayako.com/engine.contest.generate
2) Enter your details
4) Hit Submit and thats it!
5) Write down the secret phrase and your entry id #
Whats the deadline?
February 15th 2002
(The Winner will be announced on the same date @ WHT, via Email Notification and on the contest page)
People who enter the contest are eligible for discounted scheme of eSupport (which expires on 25th of Jan) till 28th of February!
Regards,
Varun Shoor