Hello all,

I'm looking for a 3rd party processor. I have read a lot in wht about revecom and 2checkout but the question I have about them is how would I bill for overage (if there is any)

is there a way in these systems that I can submit such a payment

Lastly who would you say is the best cc processor

we are based in NY/NJ, will be offering web hosting, design, services and products

do not have a large budget so initial cost need to be low

would like to have our name on the customer's bill not the cc processor and want one with an interface that either can be put on our pages, looks like it is or if it isn't, is professional looking

thanks in advance

If you want to bill for overage, you basically have to set up a payment link and then inform the customer and get them to follow that link and pay the specified amount...........

If you want your name to appear on the bill then you will need your own merchant account...........although I think with internetsecure.com you can do something like that............

Originally posted by 21inchguns
If you want your name to appear on the bill then you will need your own merchant account

Revecom offers that. http://www.revecom.com/faq/index.htm#250

2Checkout allows you request payments via email. So if someone has a bandwidth overage, you would simply enter their email address and the amount.

Originally posted by avara
2Checkout allows you request payments via email. So if someone has a bandwidth overage, you would simply enter their email address and the amount.

Oh my...Well the first things you get blind on are your eyes...I have NEVER seen that 'Request Payment' link, yet it is on the top of the page, I see that now.

has anyone used authorize.net service? if so whats been your experience

Revecom offers that. http://www.revecom.com/faq/index.htm#250

Sent an email to them about this as follows :

"As per your FAQS, you offer "YOUR COMPANY NAME by PaySystems.com". Can I assume now that our customers are being billed on their credit cards at "MY BUSINESS NAME by PaySystems.com"?

Their response was :

"This was once possible, but was cancelled due to lack of participation. If we get enough interest, perhaps we might start this up again in the future.

Merchant Support Services"

Be carefull with Revecom. If you want support requests answered within a few hours (like they say they do), then you should either know someone working there that you can talk to, or find another processor.

Upon submitting a support ticket that "should be answered shortly, usually within a few hours" I recieved a response 5 days later. But that isn't the best part of their support department...

Here is my phone support story:


At best their phone support is "unavailable" I phoned them, talked to someone in billing, who after about 15 minutes finally realized what I had been telling him all along: I need to talk to someone in the support department.

Ok that's fine, he gives me another number to call, and the extension to use...unavailable.

So I phone up billing again and ask to speak with whoever it was (I've forgotten the name now) and [amazingly] they connect me to him. I explain what happened, he seems sympathetic, and tells me he will personally deliver the message and I should get a call within 15 minutes.

Nothing

I call back and try to reach him, but apparently he's gone for the day. Alright I suppose everyone has to leave work at some point, so I try to follow up with the person I'm talking to, they give me the same number, but with a different extension. Now I ask them to make absolutely sure that is the right extension, I don't have as much spare time as they seem to. They put me on hold for about 15 seconds, then tell me they've checked it and it is working. I call...unavailable.

Call billing again...they must have 10minute work shifts since now that person has also left for the day, however the gentleman I'm talking to now says "This is the support department" (It's not billing anymore?) so for the next 20 minutes or so I repeat the problem several times, then he finally gives me the same number again, but with yet another extension (please note that even now when I call just the number I get a voice mail message saying "paysystems support department is...unavailable")

Unbelievable, there is someone on the other end, even more amazing, he knows what he is talking about. After several hours (waiting for them to respond, getting sick of it, and just taking a break from being lead in circles, etc).
So for the next 30min or so he fixes the problem, answers my question (with intelligent and usefull responses), and I hang up.



I've tried every possible way to avoid using their support system until now, but about 6 hours ago I submitted a ticket, let's see how long this one takes...



Please note however, I did get a relatively fast response to a support ticket (~24 hours) when I included. "My last support ticket response took over 5 days, I am paying you for service, and that is entirely unacceptable."

So if you need a quick reply, try that :)

Originally posted by Relyc
Be carefull with Revecom. If you want support requests answered within a few hours (like they say they do), then you should either know someone working there that you can talk to, or find another processor.

Upon submitting a support ticket that "should be answered shortly, usually within a few hours" I recieved a response 5 days later. But that isn't the best part of their support department...

Here is my phone support story:


At best their phone support is "unavailable" I phoned them, talked to someone in billing, who after about 15 minutes finally realized what I had been telling him all along: I need to talk to someone in the support department.

Ok that's fine, he gives me another number to call, and the extension to use...unavailable.

So I phone up billing again and ask to speak with whoever it was (I've forgotten the name now) and [amazingly] they connect me to him. I explain what happened, he seems sympathetic, and tells me he will personally deliver the message and I should get a call within 15 minutes.

Nothing

I call back and try to reach him, but apparently he's gone for the day. Alright I suppose everyone has to leave work at some point, so I try to follow up with the person I'm talking to, they give me the same number, but with a different extension. Now I ask them to make absolutely sure that is the right extension, I don't have as much spare time as they seem to. They put me on hold for about 15 seconds, then tell me they've checked it and it is working. I call...unavailable.

Call billing again...they must have 10minute work shifts since now that person has also left for the day, however the gentleman I'm talking to now says "This is the support department" (It's not billing anymore?) so for the next 20 minutes or so I repeat the problem several times, then he finally gives me the same number again, but with yet another extension (please note that even now when I call just the number I get a voice mail message saying "paysystems support department is...unavailable")

Unbelievable, there is someone on the other end, even more amazing, he knows what he is talking about. After several hours (waiting for them to respond, getting sick of it, and just taking a break from being lead in circles, etc).
So for the next 30min or so he fixes the problem, answers my question (with intelligent and usefull responses), and I hang up.



I've tried every possible way to avoid using their support system until now, but about 6 hours ago I submitted a ticket, let's see how long this one takes...



Please note however, I did get a relatively fast response to a support ticket (~24 hours) when I included. "My last support ticket response took over 5 days, I am paying you for service, and that is entirely unacceptable."

So if you need a quick reply, try that :)


wow, its a good thing more companies don't work like that

Reading the above posts, it seems to me that support at Revecom is extremely sub-standard. You'd think that at $1 + 3.9%, they'd be able to afford providing faster support.

I'm with 2Checkout, and while I have never called their phone number, I can tell you that they generally answer their tickets quite a bit faster -- within a few minutes sometimes, but never longer than 24 hours.

I can confirm slow ( actually no ) response from Revecom. While I am with 2checkout as well I have a couple of times emailed sales department at Revecom to ask if they support some features I need - which 2checkout does not offer.

All I get from Revecom is a autoresponder answer, nothing more.

Well to be a little deep: never judge anyone from the outside, I am referring to the looks of 2checkout and Revecom sites - I mean 2checkout simply looks like crap but there service's working :)

I would suggest you just get your own merchant account.

http://www.emscorporate.com/ can set you up very quickly.

Hey, remember I mentioned that I submitted a ticket the day I posted that message? They got back to me about an hour after I posted the message, so it's not all bad :)