I was interested in know more about FDC services.... here is my conversation:

** You are now speaking with josh, sales group. **
josh : hello
me: hi josh
me: its you on icq?
me: you talked to me on icq regards stormpay?
josh : no, I think you talked to Richard but he already left
me: ohh ok
me: tell me more about your servers
me: for exmple
me: if apache faild to run
me: you will fix it/
me: ?
me: Josh?
josh : sorry talking to 3 people at once :-) ..our servers are unmanaged...we only offer free reboots or OS reinstalls and help if you loose remote connectivity
me: free os resinstall?
josh : yes
me: if my ssh service broken ,i cant access the server from ssh
me: you fix the ssh for me?
josh : yes
me: and if my kernel broken ,server not booting ,and i dont want OS reinstall i want you to recompile the kernel and thats way keep all my data and settings?
josh : no , in that case our guys would offer you new OS install on a new drive and connect the old drive as secondary so you could salvage your data
me: for no extra cos?>
josh : well the 2nd drive would be pulled out after you`re done with the transfer but yes we do not charge for the support
me: good
me: if i will take for exmple 3mbit server
me: i will be able to use 24/7 3mbit nonstop
me: ?
josh : yes
me : if i will take for exmple 100mbit server
i will be able to use 24/7 100mbit nonstop?
josh : no..you can read up on bandwidth usage detail at www.fdcservers.net/tos.html (bottom of the page)
me: ok ,for exmple i used for week 100mbit ,you got my server capped to 10mbit , will be able to use 24/7 10mbit nonstop? and no body will unplugg my server or will ask for extra cost or some thing?

josh : no ...we never terminated anybody for using too much..yes you can max out the 10Mbit 24x7
me: ok
me: as reseller can i have lowered prices?
josh : we offer %10 off to customers who have 3 servers in our datacenter
me: great
me: is fdc do overselling b.w?
josh : yes on the unmetered bandwidth plans , not on the dedicated bandwidth plans
me: thank you



what you guys think about all this?

umm... what is this? what u want us to say. NICE CONVERSATION?

well OK
Nice conversation!.

all those stuff u ask them is on their website. theres nothing to say but this topic is a waste.

the quastion is ,do they really provide all this?
becuase some people tells that got server suspended because used 10mbit max for long time.

Read the TOS amd AUP. Most ppl that get the servers canceled fail the TOS/AUP in some way.

It's not nice to post all the conversation. I think josh didn't agree to post his converstion on public forum. Does he?

To your question. I thought the promises of sales have some value in reputable company. Yesterday, I learned that it can be reversed if they have TOS conflicting the statement and if management say NO. Even the reputable company with great service. DedicatedNow do not honor their people's promise if they have TOS conflict with.
Look at threadid=324597 regarding dedicatedNow

Do some study of their TOS etc. Make sure the promise of sales does not conflict with anything.
Also sometime sales make mistake in conversation.

Originally posted by Ronikil
the quastion is ,do they really provide all this?
becuase some people tells that got server suspended because used 10mbit max for long time.


No, you won't get the plug pulled for using up your 10mbit 24/7/365. People who get their plug pulled are those who are violating the TERMS page by hosting illegal items.

FDC doesn't have the best network for a business machine, but if you need the bandwidth, its defintely the cheapest one out there for what you can pull.

FDC's support is actually good when it comes to os reintalls and such... but yeah they won't terminate unless you violate their AUP.. you should've told him that you were gonna use this log in a public forum at the begining of your convo....

What is this man?? He just said he is going to do all the above for you. Did he give it in writing.? No. If I am in the sales/support team I simply can say "Yes..you can do what ever you want with our service/servers/bandwidth etc etc.. " and get the customer for atleast first month. Then I will provide whatever is possible to me. If some problem comes I simply say " You violated the terms ..Please get lost ".

Not only FDC ..All other server providers talk with honey till they get that customer. They will show their real face after putting your money in their pocket. So just simple don't take this conversation as an agreement between you and FDC and take any major risk.

FDC is good in some aspects. Very very bad in some aspects.
Sales people are management people and not technical people. So we can not get exact info from sales people at all.

You should have asked " What will you do if EXIM stops working suddenly".
Sales might have told "We will make it work with in 0.000000 nano seconds".

If it realy happens only one anser you will get from the support" Hello..we are giving unmanaged servers ( in which some of the processes will never work while delivering the server) . It is your resposibility to hell with it. "

This is a fact man.

If exim stops working you need to fix it yourself. :)

Originally posted by tehtech
If exim stops working you need to fix it yourself. :)

That won't work by default. Show all your talents. Still it won't work. What to do?

Get a system administrator like rack911 or such like to look into the issue. There are various ones recommended on WHT. I forget the name of some of the good ones. Check the moderators at ev1servers.net .

I won't do all those things. Because I am intelligent and each and every $ is equilent to 1000000000 euros for me.

So I will take boxes from nocster / mainarea for my critical operations. If something goes wrong I simply submit a support ticket. Nocster Technical gods will takecare of everything . Incase of newly build server and having problems they won't charge till they make it correct and make you happy.

You guess you got a server from companies like FDC and guess nothing is working for a month in that server. Still they charge you. You will end up with complete fraustration.

The server works. The software doesn't. It worked when they provided the server. They did not make the Exim software. They are un-managed.

You might be intelligent, but you are not a system adminstrator. :) I am, there are lots of us. I know people who are engineers who can do things I cannot. Just because your intelligent does not mean you can manage/fix issues todo with Linux software or kernel.

FDC is for people who do not wish to pay for additional data-transfer. You have a set port and server for a low monthly fee. They clearly state what they offer and the pricing.

Search these forums if you have any problems, also try more technical linux & general support forums. Searching Google is another port of call.

All the best. :)

Well said tehtech. You have to decide if you want cheap and you then need to supplement with your own or hired help or pay more and get managed service.

Trying to say that an unmanaged provider isn't managing your system is redundant.

Originally posted by tehtech
The server works. The software doesn't. It worked when they provided the server.
That software NOT WORKED when they delivered the server. I was not happy with them. If I say I was it means I was. I said ByeBye to them so many days back and settled with other unmanaged/semi managed companies who does full server management without any extra fee.

It's a software issue. The server works. The software doesn't. It may have worked when they provided the server I do not know. It could be a config problem. Could be incompatible with something you added or that was already on.

Have you contacted their support to ask if they can find the problem? They probably wont help you much. Do you have any error messages? Try searching google or exim site for the error #.

If all above fails pay a system admin. If you're too "intelligent" for a system admin, or cannot afford one. Move. FDCservers is obviously not for you as you seem to require them to fix the Exim problem. But state your intelligent enough to perform the system admin tasks. As far as I remember the system admin tasks include fixing issues todo with the system. :)

FDCservers did not make or compile exim. The problem is with exim. Without knowing the exact config including cpu/distro/kernel/exim#/cp-if-any. We cannot assist you very well.

Note: I am not employed by FDCservers or use their servers at the moment. However I feel threads like this just need to be corrected.