anyone can contact FDCServers? i tried calling their office, but keeps going to Peter's voicemail, been calling all morning. Did something happen to them, anyone else having problems with their servers? i guess they ain't picking up. My servers has been down for 2 days plus and they just sent me an email saying below. I believe I have the right to demand to know what happen or if their staff stole my server or whatever. They have not given me a reason yet. The first email i got was from a tech staff who told me, he could not find our server in the shelf anymore as if it suddenly disappeared. Everything was running fine before that and it suddenly went off. :angry:

What should I do now?


----- Original Message -----
From: "FDCServers Support" <support@fdcservers.net>
To: ************************************
Sent: Sunday, September 19, 2004 9:34 PM
Subject: ********************************

Server will be rebuilt in the next hour. Truly sorry for the inconvenience.

Regards

Originally posted by bryanlee
The first email i got was from a tech staff who told me, he could not find our server in the shelf anymore as if it suddenly disappeared. How does a server just up and disappear?

OK, they replied me at last and they REALLY lost my data. Up to now, i have not got an answer was my server stolen by their staff or did they reformat the wrong server, NO NOTHING AT ALL. I'm utterly disappointed in them when my friend they are good. I have lost $15K+ worth of data and what should i do? :angry:

:angry: :angry: :angry: :angry:

----- Original Message -----
From: "FDCServers Support" <support@fdcservers.net>
******************
Sent: Monday, September 20, 2004 7:27 AM
Subject: ***********


> Hello Lee,
>
> Your server is up and running.
>
***************
***password****
>
> I do apologize to keep you waiting for so long. We tried to recover your
> old drive, but seems we had no luck to make it work, so we built your
> server
> on a new disk. If you have further support requests, please go to
> http://fdcservers.net/helpdesk opening a ticket.
>
> Regards
>
> FDCServers

I have lost $15K+ worth of data and what should i do? Hate to sound callous, but there's probably not much you can do now....

In the future, make sure you have all of your data backed up.

Agree.
Do not expect any compensation. They might give you small credit for that accident like one month free. They will not agree tha your data is $15K worth. Not a dime I guess.
Did anyone heard that anyone actually receive some compensation for lost data from any company?

Originally posted by bryanlee
OK, they replied me at last and they REALLY lost my data. Up to now, i have not got an answer was my server stolen by their staff or did they reformat the wrong server, NO NOTHING AT ALL. I'm utterly disappointed in them when my friend they are good. I have lost $15K+ worth of data and what should i do? :angry:


If it was $15k worth of data where is your backup?

Funny....

HD faluire very normal... next time keep a monthly backup at least :)

Don't be mad at then be mad at you, and mayble try learnning from your mistakes.

best of luck to you

Originally posted by KarlZimmer
If it was $15k worth of data where is your backup?

Ouch... the innocent key question.

Data that is not backed up at all is worth $0.

Every service provider is run by human beings. This said, you have to consider human mistakes. Continuously, this is one of many reasons why you invest in some kind of backup solution.

Hardware fails, sorry, but you should have backed up your data offsite if it was worth $15K.

Not to be doubly harsh, but if I had something worth that much, an extra $100-200 per month to ensure another backup on a second server would have been the right thing to do.

Bryan,

Sorry if we sound negative in this thread. There's nothing that can be done at this point if a service provider accidentally formats your hard drive or if the hard drive itself was faulty and they had to reinstall your server.

There are several of these types of threads in this forum every month and it's basically the same type of situation: No Backup solution.

You just have to consider this as a lesson in hosting and move on and be smart about it in the future.

I learnt my lesson thanks, but I feel they are giving it as an excuse and how it was handled was not correct.

When my server went down, I emailed them many times, got only one reply from the staffs there, saying the server "had disappeared".

Question: How can their tech staffs not know what happened to the server? So I thought it was stolen or something bad happen to their side, this is worth a question.

They kept avoiding to answer my question on what happen, only until 2+ days later, they emailed me saying the drive crashed.

Question: what about the reply I got about "the server had disappeared"

Question: what took them so long to reply?

Question: Kept calling their office but no reply.

I do know the data is not insured, all i can say is my bad.
however, there is a lot of amiss and i feel something is not right.
If i'm a dediserver provider and I made a mistake by reformating the wrong box, and that was belonging to a critical customers, i'm sure the dediprovider will not be honest and make up some excuses easily to runoff trouble. my 2 cents.

then again i feel puzzled :angry:

Originally posted by bryanlee
If i'm a dediserver provider and I made a mistake by reformating the wrong box, and that was belonging to a critical customers, i'm sure the dediprovider will not be honest and make up some excuses easily to runoff trouble. my 2 cents.

then again i feel puzzled :angry:

I'm not sure what kind of logic you're using... but if I was a dedicated server provider, if I made a mistake, I'd do everything possible to tell the understood truth. Know why? Because it was a mistake and I wouldn't be able to go back in time and fix it.

What I could do, is to make sure this kind of thing doesn't happen again IF it was human error. If it was simply a hard drive dying, then there was nothing they could do about it.

All your questions need to be directed at your service provider. No one at WHT can answer those questions because no one knows what happened and we won't pretend to...

thanks i have asked them to see what will they do abt it.

Bryan,
If you ever got any compensation, let us know. I want to hear at least once some hosting provicer actually pay back for their faults.

Assuming they make mistake. :) At this point, this is one side story.

I emailed them to ask abt it, meknow. I also like to hear something from FDCServers.

My server is running well for the past 1 month after I bought the dedicated server from them. If they built it with new hardware, it will have a lesser chance to crash. So what kind of hardware did they use *i wonder*.

When my server went down, I emailed the tech staffs and they said they could not find the server on the shelf. This means someone had removed it frm the shelf intentionally. I only asked for a reboot, this is puzzling. :confused:

It took them 2 days to reply me "Server is being rebuilt, truly sorry for the inconveniences caused". From this sentence, it seems obvious it can be derived that, they had to rebuilt the whole server and they are truely sorry. But I thought its only a hard drive crash they said.

They still haven't given me an explanation until I emailed them 3-4 more times to demand an answer. I finally got my answer after 5 hours, they said the hard drive crashed and could not retrieve the data.

This is more puzzling as: - how did they know its a hard drive crash when I asked for a reboot only. - why did they remove the server from the shelf? - strange a tech guys could not find my server when i given him my email, name, IP, server name.

Based on their reply timings, delays and the words they used in their responses by different tech guys and sales, it seems to be weird if its only a drive crash. I have sent the emails to my lawyer and psychologist to look at it. :mad:

I believe Petr from FDCServers is sub'd to this forum, he may like to share with us, why he doesn't pick up his phone for the past 2 days and it keeps going to his voicemail. :)

Originally posted by KarlZimmer
If it was $15k worth of data where is your backup?

Concur that completely ;)

If its $15k, why would it be in FDC?

so FDC isn't as good it is?

FDC == BAD

Well, can't say its bad, its good for some or otherwise. But for $15k worth of data, I would at least consider a better provider.

Originally posted by UltraUnixNET
Concur that completely ;)

If its $15k, why would it be in FDC?

hehe, was thinking that exactly while reading the first page.

If it is worth 15K it should be at rackspace or maybe your own home/office.

Originally posted by UltraUnixNET
Well, can't say its bad, its good for some or otherwise. But for $15k worth of data, I would at least consider a better provider.

And backups.
My forum is basicaly a social gathering of slackers, IE the data is not that valuable.
Backups are still done regularly (in fact, I'm working on replicating the DB to a second server)
Speaking of which :D

Now that it's Monday, and business hours, hopefully you'll be able to clear this matter up. I think the overall consensus is, and something I agree with completely, especially given recent events on WHT in which backups ultimately saved some companies during extended periods of downtime, is that any data you have should be backed up, preferably in off-site storage and locally as well. Human error does occur, but at this point, it's anybody's guess as to why and what happened. Try to work with them, and find out where things are at. If you have monitoring enabled by the DC, perhaps they picked up on a downed service, and went to work on it? If a failed HD, and the data's important, a recovery service might be possible. Best of luck to you, during this difficult time, most if not all of us have experienced something tragic during their hosting careers, and know what you're going through.

Thanks,

Originally posted by alpha
I'm not sure what kind of logic you're using... but if I was a dedicated server provider, if I made a mistake, I'd do everything possible to tell the understood truth. Know why? Because it was a mistake and I wouldn't be able to go back in time and fix it.

What I could do, is to make sure this kind of thing doesn't happen again IF it was human error. If it was simply a hard drive dying, then there was nothing they could do about it.


While I think customers would love more than anything to hear the truth, and it will be very noble of the company to admit to their mistake if indeed they have made one, they may not completely "come clean" just because if they admitted to a mistake, they are subjecting themselves to liability and lawsuits.

Companies can say there was a contract saying they're not responsible for data loss and that the customer should have had backups. However, in this situation where the server was down for over two days and the customer claiming that the data was worth $15k, the customer could file a hefty lawsuit. Why? Because the data was lost due to the company's actions, not because of a hardware failure or anything like that. The competency of the staff is called into question. The procedures are called into question. A crafty lawyer could make it hurt.

Even if you believe the customer's at fault, you know in this litigious society that we live in, anyone could file a lawsuit against them and they'd probably rather avoid it than to open themselves up to one.

My $0.02.

so you want to save 20USD/month for a backup HD when you have $15,000 worth of data? YOU picked wrong company, that's it

Originally posted by cornflakes
While I think customers would love more than anything to hear the truth, and it will be very noble of the company to admit to their mistake if indeed they have made one, they may not completely "come clean" just because if they admitted to a mistake, they are subjecting themselves to liability and lawsuits.

Companies can say there was a contract saying they're not responsible for data loss and that the customer should have had backups. However, in this situation where the server was down for over two days and the customer claiming that the data was worth $15k, the customer could file a hefty lawsuit. Why? Because the data was lost due to the company's actions, not because of a hardware failure or anything like that. The competency of the staff is called into question. The procedures are called into question. A crafty lawyer could make it hurt.

Even if you believe the customer's at fault, you know in this litigious society that we live in, anyone could file a lawsuit against them and they'd probably rather avoid it than to open themselves up to one.

My $0.02.

I agree to some point, but I've worked for DC's for about 7 years or so, and have yet to see a single lawsuit. Frivolous lawsuits can emerge anytime, and most lawyers are willing to take on the case, but when it comes time to anti up the retainer, it's another story. The biggest point that will be made, if finger pointing to responsibilities, is that if a client does not feel obligated to protect their own data as well, how much value is there really to it? They also in most cases agreed to a contract, stipulating backups of all data should or must be made by the client themselves. I don't want to get into a legal discussion on this one, just noting for the record, I've yet to see a single lawsuit come up, and hopefully, whatever disputes may arise, those issues could be worked out between client / DC (or host) prior to any legal actions being filed.

Well sayd matt,

Hmmm.... learn your mistake fast so you losse little time moing over the same thing...

Originally posted by BudWay
Well sayd matt,

Hmmm.... learn your mistake fast so you losse little time moing over the same thing...

I honestly wish people didn't have to learn lessons in such tragic ways. Hopefully somebody reading will take it upon themselves to make sure that if this same situation (no matter what it is) but the fact that data's now gone, that they have contingency plans in place to rectify whatever issues arose.

Thanks,

Originally posted by sagomatt
I honestly wish people didn't have to learn lessons in such tragic ways. Hopefully somebody reading will take it upon themselves to make sure that if this same situation (no matter what it is) but the fact that data's now gone, that they have contingency plans in place to rectify whatever issues arose.

Thanks,

Matt, comeon.

You've been in this business long enough to know people won't learn. People saw the angelnetworkz thing from a year ago with Burst and still ordered. Heck, Donna told me about it the same month I ordered, and i was still thick enough to not take a second look at it.

"Oh, well, that's hte past, the past has never repeated it self!...right?"

If you have such expensive data, you should have a RAID 0+1 setup with someone like rackspace. Ya, you'll pay, but look at you now. Now you're out $15k (supposidly) worth of data.

~Francisco

I will give you the light behind FDC servers..

If one new customer wants a costly server and if FDC don't have hardware what they does is just take out any of the servers and make use of the hardware to get the new customer. What about old customer. He has to wait 2-3 days to get one server which FDC Techs build from dust bin hardwares or will get cheap hardwares from the market and give it to old customer. If OLD customer gets angry and cancells the server there is no big loss to FDC as FDC is getting a NEW COSTLY CUSTOMER at the cost of one old CHEAP CUSTOMER.

This is the fact and we tested FDC in this and we can proove it if some one needs more info.

I have seen some good server providers who will take 3-5 days to give us a new server. Once BurstNET took 10 days to give us a new server to one of my friend who is a happy customer for more then a year. The reason they told is : No Hardware availability in hand. My friend happily waited for 10 days as there is no payment for that 10 days even though server was ordered 10 days back and got the server . Very very big corporates like BurstNET takes 4-10 days to give a new server and how come FDC can give a server with in just 24 hours.

You may say FDC always has a good hardware store. That company is a poor cumpany and don't have much man power even . So we can simply guess they don't have good hardware stoct too. But still it can deliver a new server to the new clients with in 10-20 hours by taking a old server and formating the content and giving it to new customer.

LOL , go4ram01 I am sure you`re the same guy who started the rumor that Jews were behind 9/11 attacks


FYI go4ram01 FDC buys all servers in bulk which is why we always have the hardware on hand. For example the XP 2400 system we feature on our website was purchased in bulk of 400 systems.



Originally posted by go4ram01
I will give you the light behind FDC servers..

If one new customer wants a costly server and if FDC don't have hardware what they does is just take out any of the servers and make use of the hardware to get the new customer. What about old customer. He has to wait 2-3 days to get one server which FDC Techs build from dust bin hardwares or will get cheap hardwares from the market and give it to old customer. If OLD customer gets angry and cancells the server there is no big loss to FDC as FDC is getting a NEW COSTLY CUSTOMER at the cost of one old CHEAP CUSTOMER.

This is the fact and we tested FDC in this and we can proove it if some one needs more info.

I have seen some good server providers who will take 3-5 days to give us a new server. Once BurstNET took 10 days to give us a new server to one of my friend who is a happy customer for more then a year. The reason they told is : No Hardware availability in hand. My friend happily waited for 10 days as there is no payment for that 10 days even though server was ordered 10 days back and got the server . Very very big corporates like BurstNET takes 4-10 days to give a new server and how come FDC can give a server with in just 24 hours.

You may say FDC always has a good hardware store. That company is a poor cumpany and don't have much man power even . So we can simply guess they don't have good hardware stoct too. But still it can deliver a new server to the new clients with in 10-20 hours by taking a old server and formating the content and giving it to new customer.

Originally posted by bummer6666
LOL , go4ram01 I am sure you`re the same guy who started the rumor that Jews were behind 9/11 attacks


I ask that the MODs delete this.

I ask that the MODs delete this.

Originally posted by go4ram01
I will give you the light behind FDC servers..

If one new customer wants a costly server and if FDC don't have hardware what they does is just take out any of the servers and make use of the hardware to get the new customer. What about old customer. He has to wait 2-3 days to get one server which FDC Techs build from dust bin hardwares or will get cheap hardwares from the market and give it to old customer. If OLD customer gets angry and cancells the server there is no big loss to FDC as FDC is getting a NEW COSTLY CUSTOMER at the cost of one old CHEAP CUSTOMER.

This is the fact and we tested FDC in this and we can proove it if some one needs more info.

I have seen some good server providers who will take 3-5 days to give us a new server. Once BurstNET took 10 days to give us a new server to one of my friend who is a happy customer for more then a year. The reason they told is : No Hardware availability in hand. My friend happily waited for 10 days as there is no payment for that 10 days even though server was ordered 10 days back and got the server . Very very big corporates like BurstNET takes 4-10 days to give a new server and how come FDC can give a server with in just 24 hours.

You may say FDC always has a good hardware store. That company is a poor cumpany and don't have much man power even . So we can simply guess they don't have good hardware stoct too. But still it can deliver a new server to the new clients with in 10-20 hours by taking a old server and formating the content and giving it to new customer.

hmm. Someone represent a company with that bias. I don't think so. It just make things worse.

Originally posted by meknow
hmm. Someone represent a company with that bias. I don't think so. It just make things worse.

Now that I think about it, I BEG THE MODS NOT TO DELETE!

Good point!

MODs..
Please don't delete my post. I am not running a webhosting company and FDC servers is not my competitors. I am one of WHM members having boxes in so many DCs. I have one box in managed.com too and I openly say in what are the things they are good and bad. Myself along with my friends was ripped off so many times from this low profile company FDC Servers. I cancelled all my servers.. Before cancelling the server I begged their technical staff to help my servers to function properly. Their support team immediately said "Hello.. we are just giving unmanaged servers.. ( which will never work while delivering to the clients itself ). It is clients responsibility to make it work ". Finally fed with their support team and their not perfect boxes I just came out of the hell . By gods grace I cancelled all myservers from them. But In each and everyday they are simply cheating so many innocent people.

If bummer or kevin feels bad about my statements let them go and check why so many servers were cancelled ..all at a time.. Just before few days. Let them improve the things and let some happy customer come out and voice for FDC.

One more light :

" Hardisk Burnt" ---> This is a very famous reply from FDC Servers if you complain you lost the server connection all of the sudden. My friend was running his own entertainment website which gets 200000 hits perday ( I said PER DAY ) from all over the world. His server disappeared suddenly. The reason told was " Sorry.. Your hard disk burnt . We could not get the data back ".

Then they gave a new server after exactly 20 days [ Exactly 20 days Ok? ] saying they replaced only hard disk. [ Just NOTE they said they replaced only HARD DISK ]. But we found a completely new server including RAM Size , Hard Disk and few more hardwares. For changing a harddisk FDC took 20 days??? Great. If only hard disk changed then how come other server specifications also changed completely. Only FDC Guys should answer.

In the beginning we believed that Hard Disk Burnt reason was genuine as the only one website hosted by that server gets 200000 hits per day. Later we came to know about this company and cancelled the server.

Interesting how Petr Kral, representitive of FDC from his signature, makes a post with the first statement being a baseless slurr against an individual. Yes, this individual started the thread complaining about service received (not received?) from FDC and I would think anyone connected with FDC would focus on that. Then to ask for the thread to be closed without even trying to address what the stated problems were. That is mostly likely someone trying to.... what, use deniable culpability -- as they say in the Political world.

Why would any DC allow a Tech to reply that the Server in question cannot be physically located, then ignore telephone/eMails for 2 days, then say the Server had to be rebuilt, all data was lost? The phrase, "your Server had to be rebuilt" is not normally used when only a hard drive has to be replaced and OS reinstalled.

As posts from people claiming to represent FDC have already been made in this thread and have not dealt with the problems mentioned, there can only be one of three reasons:

- FDC have no idea what went on
- FDC don't care what went on
- FDC know they were wrong and choose not to admit it

There is another reason, of course, the thread starter was wrong in what they posted. But if that were true, I'm sure we would have heard about it already from someone representing FDC.

Sorry to hear that you lost your data, but regardless if it was a HD failure or Human error you should of backed up your data.

“go4ram01” your stories regarding cannibalizing old clients hardware for new clients is ridiculous IMO and your ranting and raving makes no sense.

Originally posted by Website Rob

Interesting how Petr Kral, representitive of FDC from his signature, makes a post with the first statement being a baseless slurr against an individual. Yes, this individual started the thread complaining about service received (not received?) from FDC and I would think anyone connected with FDC would focus on that.

First of all I think that his remark is not a baseless slur but an example of how silly and ridiculous the slur by “go4ram01” is. Perhaps not the best example he could have chosen but it is just as ridiculous.

Secondly “go4ram01” did not start the thread but himself launches a slur which is based on unfortunately experiences in the past.

Thirdly this is not a support-forum so there is no need for them to publicly address the problems of their client here. And they have no obligation at all to disprove to us the claims of "go4ram01".

And finally Petr Kral did not request this thread to be closed/deleted. After “go4ram01” requested a portion of Petr's response to be deleted, he responded by asking the remarks of “go4ram01” to be deleted.

You are correct, go4ram01 did not start this thread. Too late in the day I guess, as I incorrectly thought go4ram01 was the thread starter. It was also a post that requested to be deleted and not this thread. Must be too late in the day for me.

My apologies for any confusion between the thread starter and go4ram01, with regard to posts made. My intent though "was" with regard to; the thread starter, claims made, and lack of response from anyone at FDC. After all, when someone publicly posts derogatory statements about a business, especially a Web Hosting business and in a Web Hosting Forum, it is not difficult to think (or expect) a reply would be forth comming.

<<<< “go4ram01” your stories regarding cannibalizing old clients hardware for new clients is ridiculous IMO and your ranting and raving makes no sense. >>>>

Agree. I don't have proof for this. But this what anyone can our guess. " Harddisk burnt " issues happened once to my friend. Later we came to know that FDC purposely format the working box. [ " They are formating for getting new customer at the cost of old customer " is a info I got from webhosting world so many months back. I just passed that info here. ]
I don't get anything if I pass wrong comments / Spam about FDC. I am just sharing my experiences with other WHT members. Without seeing what webhosting world says about FDC I did some mistakes and I faced some financial losses. So If I share my bad experiences atleast some one will get the knowledge about FDC before stepping into FDC. I think I am not doing anything wrong in that aspect.

Am I ???

1. How do you know that they "purposely format the working box" ?
2. How do you know that they are "formatting for getting new customer"

You actually don't.

You are not sharing bad experiences but spreading guesses, and speculation.

Originally posted by Til

And finally Petr Kral did not request this thread to be closed/deleted. After “go4ram01” requested a portion of Petr's response to be deleted, he responded by asking the remarks of “go4ram01” to be deleted.

I didn't request the MODs to delete the portion of Petr's response. Some of other WHT members like you requested it.

Originally posted by sprintserve
1. How do you know that they "purposely format the working box" ?
2. How do you know that they are "formatting for getting new customer"
You actually don't.
You are not sharing bad experiences but spreading guesses, and speculation.

Those guesses are based on my bad experiences with FDC. Harddisk is my friends experience. Read my posts clearly. I am an Ex-Customer for FDC and I have seen enough with them.

Guesses may be wrong. But the bad things happened - is a fact. You can say I am just sharing my bad experiences and my guesses from the bad experiences.

Originally posted by go4ram01
<<<< “go4ram01” your stories regarding cannibalizing old clients hardware for new clients is ridiculous IMO and your ranting and raving makes no sense. >>>>

Agree. I don't have proof for this. But this what anyone can our guess. " Harddisk burnt " issues happened once to my friend. Later we came to know that FDC purposely format the working box. [ " They are formating for getting new customer at the cost of old customer " is a info I got from webhosting world so many months back. I just passed that info here. ]
I don't get anything if I pass wrong comments / Spam about FDC. I am just sharing my experiences with other WHT members. Without seeing what webhosting world says about FDC I did some mistakes and I faced some financial losses. So If I share my bad experiences atleast some one will get the knowledge about FDC before stepping into FDC. I think I am not doing anything wrong in that aspect.

Am I ???

If you do not have proof that FDC in fact is "purposely format the working box" it is absurd to even mention that at all. That post at a minimum should be removed *note not all your posts, but that one in particular* What sense at all would formatting an existing client's server make? Most people, who do have HD failures, do not cancel their server / services, as HD failures do happen. Out of box failures, are anywhere from 1% - 5% from my past experience, and working knowledge in logistics, so it does happen. In most cases, if 1 drive goes bad, both drives do not go bad (assuming they have backups) and restoration is possible. Your posts are IMHO horrible attempts at spreading rumors if at best, about a company you had a bad experience with. I do not doubt, based on your posting that you might have had a bad experience with FDC, but your postings don't have any merit or backing, and should be removed.

Matthew McCormick

Ex-Customer for FDC

I will speculate that you got the BOOT from FDC for breaking the TOS and feel in some way that by spreading guesses, and speculation you are getting even with FDC.

Let it go :-)

I hope you all guys are well experienced like me in dedicated servers....

Do you think finding some other host and transfering data will take much time if I get boot from FDC?. Or do you think it will cost me some 1 million $$$$ ?? NEVER. SO DON'T ASSUME THINGS PLEASE..

I am having enough experiences with servers and i too know about hardware failures. And under what conditions harddisk failure happens ?? That also we can predict.. [ Not 100% but upto some extend ]. I very well aware how much time it takes to replace only harddisk...

So if FDC says hardisk burnt and it will take 3 days to replace.. or one full server will be re-built due to just harddisk failure then only some inexperienced guys will believe it. FDC guys can not hide the technical facts.

Gentlemen , I will say only one thing.. as final words.. If you are dare enough just get a box from FDC. [ Don't pay for yearly contract.. Pay only first month.. That too via PAYPAL ]. Check the server specifications first.. Check the server performances.. Check the knowledge level of their support team.. First check how their support team helps if your server face technical problems.. You can do all these things with in just one month.. AND YOU WILL SEE THE REAL FACE OF FDC. I AM SURE YOU WON'T FEEL HAPPY THERE.

Hey Im really sorry to hear about the FDCdata incident.
You should have a backup in place though.
If you did then you wouldn't end up like that.
But it is no use crying over spilt milk.

If I were you,I will get them to send the HD to a data recovery specialist. I mean spending $1000 to get back $15000 worth of data is worth it, right?

Thanks guys, i learnt my mistakes, i make backups daily now :)