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I was thinking of using Paypal in the future, but these stories bug me. Has anyone had the same problem before on these forums?

:(

No PayPal has been great to me. Please stop posting these URLs they have been talked about on here many times just do a search.

I think what it comes down to is this: There are always going to be problems with any payment system, and Paypal is no exception. However, I've heard far fewer complaints about Paypal than I've heard about credit card processors... and that's not counting the problems people have with CC fraud -- and if Paypal is good at anything, it would have to be fraud screening.

No offence, but I've talked to a few eBayers who have been around for the same length of time as I did and that used Paypal, and those that had trouble with Paypal had horror stories of accounts being forzen because of just one chargeback incident and all that stuff.

Kind ovf creepy...

I just had an issue with Paypal. I applied for the debit card, and it was rejected because the name on my account (business name) did not match the name on my VISA (personal name). Anyway, a couple requests through their support system and the problem has been taken care of. I have received courteous & prompt service.

I'd have to agree with venomx & cperciva. I have had little problems with paypal. Those problems that I have come across, have been clients complaining of the fraud protection process. "Why do I have to give them my bank account #? Why do I have to give them a credit card #?"

Not that any of them will tell you, but most of the people who have these "horror stories", are probably not doing their part in fraud protection. Meaning accepting payments from "unverified" members & the like. As mentioned before, search the boards and you'll find plenty of discussion on this subject. Also there is a paypal employee (paypaldamon) who frequents these boards, and is usually more then happy to answer any questions you may have.

-Dan

Originally posted by avium
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I was thinking of using Paypal in the future, but these stories bug me. Has anyone had the same problem before on these forums?

:(

We've seen 'em all, many times.

I use Paypal a lot, roughly give or take 600 transactions since October, 0 problems.

Billpoint however....

I have no problem with Paypal.

No wait.

I do have a MAJOR problem with them, Paypaldamon has yet to ask me what size T-Shirt I wear! You'd think since they've kept over $500 of my money in the last 3 months in fees they'd be sending me a T-shirt by now! :bawling:

Send him a PM.

Originally posted by avium
No offence, but I've talked to a few eBayers who have been around for the same length of time as I did and that used Paypal, and those that had trouble with Paypal had horror stories of accounts being forzen because of just one chargeback incident and all that stuff.
Then why would you use them? If you want an objective opinion from users here, then just ask the question without tainting the answers. You've (in theory) already asked people and talked to them about their problems with them.

URLs have been posted already, have been removed.

Ok i am the last one to complain about anything, but PayPal are frauds.

I signed up for an account On December 7th, 01. I tried adding my credit card so i could accept payments and bill others. Well, the system did not want to accept my card (it's working and limit was ok) So i emailed support..... waited for 3 days...no response so i cancelled my account.

The system did not accept my card .....and so i was like ok...i'll just cancel my account ..no problem.

Then, about 2 weeks later i finally got a response from their support with a lame excuse saying sorry for the late reply and how they see the account as being cancelled. I was like whatever, i don't need to use this service.

Now, today i got my visa bill and guess what? PayPal charged my card not once, like they should of.....instead they charged it 3 times...yes 3 times when it should have been ONCE. :eek:

Totally retarded! Am i pissed? Hell yes. :angry:

They charge you $1.95 usd when you add your credit card to their system...but remember that the system did not accept my card right....so why the hell am i being charged 3 times then? :eek: (it's not the money i am pissed..heck it is only 1.95.... ..it's the fact that they charged me 3 times when it should have been once)

Not going to even bother emailing them about this..just going to do a charge back.

My personal opinion ...i stress the "personal"...is to avoid PayPal if you can and go with the other choices.

Originally posted by pcsteve
Ok i am the last one to complain about anything, but PayPal are frauds.
1. People make mistakes.
2. Computers make mistakes.
3. Thinking that a credit card charge has been refused when it was actually accepted is a very easy mistake to make.

Back when automated CC processing was new, I remember stories of people who found hundreds of identical charges because a computer system was misinterpreting response codes and interpreted a "charge accepted" message as a "we're busy right now, try again later" message; likewise from a system which "forgot" that it had charged a credit card.

The fact that someone (not necessarily at Paypal) made a mistake doesn't mean that they are frauds.

If you have any other concerns, I'm sure the 'bot will be along shortly to answer them.

The fact that someone (not necessarily at Paypal) made a mistake doesn't mean that they are frauds.

I guess "frauds" was a bit harsh..but one mistake you do not make in business is charge a customer for something you did not provide or over charge them.

1. People make mistakes.
(not acceptable in business...sorry sir but we accidently charged your card 3 times.....we will refund you....yes i would love if they noticed their mistake....but due to the poor support response times..i will just do a chargeback)

2. Computers make mistakes. (true, but if they saw that the account was cancelled, plus that the system was not accepting the card, then that should have made them think..why the heck are we charging this client?...poor accounting practices or software)

They should have their system better designed.

3. Thinking that a credit card charge has been refused when it was actually accepted is a very easy mistake to make.

(this was the error with their system..or someone decided to try and get away with the 3 charges...i dunno)

Either way...poor billing practices is something that will make any company lose customers...especially when they do not notice it .........even if they should have.

:mad:

I agree with pcsteve. Billing mistakes and things like that are just UNACCEPTABLE for any reason in the business world. I have had problems with Paypal from the start. Everything from money "disappearing" to my account being restricted for no apparent reason causing me too lose loads of money and when I emailed Paypal they said "Whoops..It was a accident our system made. Your account will be fixed within a few hours". Guess what? It was 2 1/2 weeks before my account was back. This has happened several times and I have become ANTI-PayPal! I do think they are frauds too. Freezing peoples accounts for no reason and keeping the money in those accounts is the only was they stay online! lol...BTW..I know a LOT of people are gonna come on here and criticize me but bring it on. I know my experiences with Paypal and that's all that matters too me..not others experiences ;)

Well, to be more specific, does it happen more to hosting companies or eBay sellers like me.

I mean, God forbid that it should happen to anyone of us, and thank God it hasn't happened to me yet... But you never know *knocks wood *

;)

Hi pcsteve,

Did you attempt to register the card multiple times? I can have this corrected with your account email address. I apologize for any inconvenience this may have caused you. Cards go through a very rigorous screening process that catches legit users at times.

"They charge you $1.95 usd when you add your credit card to their system...but remember that the system did not accept my card right....so why the hell am i being charged 3 times then? (it's not the money i am pissed..heck it is only 1.95.... ..it's the fact that they charged me 3 times when it should have been once) "

Hi avium,

The procedure for a chargeback is to isolate the transaction in questionl. This has been the procedure for well over a year, so users could be referencing a very old process that was modified based on customer input. Account restrictions, despite the hype they get on the boards, are actually quite rare.

Chargebacks are a fact of life, but we do have plenty of tips on how to conduct safer transactions on the web site.

Did you attempt to register the card multiple times?

The first time i tried, it said...sorry your card could not accepted ..please try entering the card again.

Well..that's what i did ...and the same error again. So i sent you guys a support emaill..which was responded too 2 WEEKS later.....now that's just crazy.

anyways...i'll PM you ..as my account details are kinda personal ;)

The fact that someone (not necessarily at Paypal) made a mistake doesn't mean that they are frauds.

Quite right, but if PayPal is managed by bankers or people trained in that industry, you can be sure that it is policy to 'hang on' to funds for short periods, just like banks do, and then place them on the overnight trades or similar.. these 'institutions' build errors into their model and it's not a conspiracy theory, just fact..

If you have a bank's money they have you covered totally and you are not allowed to make errors without penalties.. HOWEVER, if banks have your money, they can take 2 weeks etc to sort out a problem, with no fear of penalties..

No good complaining, that's the way it is.. :)

Damon do you guys over at PayPal have some sort of automated bot that spiders through ALL the major forums and notify you whenever someone posts about you guys?

Damon works on eBay discussion boards too, and the eBayers there are jumping up and down waiting for his replies! :)