Hi

I was just working on setting up my Ikonboard forum and suddenly got cut off from Site5... tried to ping it from my other server at VDI, same problem, can't reach it.

Cheers

Can't reach it from here either. :[

This is actually a network outage--we're already on it.

Sorry for the inconvenience.

Matt

Maybe their new design is too nice and it got too much hits from admirers :D

Noticed it was down also, however I am pretty sure that it will be up soon ;)

oh yeah, i from india can not reach them either,

is it there web site which is only down or other servers / dc is also down?

Other servers as well. As Site5-matt said, "This is actually a network outage..."

NAC itself seems to be up, along with pwebtech, but all servers provided through Site5 appear to be down..

Hmmm, maybe someone pulled the plug on the wrong machine before going home?

I'm thinking it's an issue with either the router or switch... as I believe Site5 does operate its own equipment... which would explain why the outage is only affecting Site5 customers.

Come on.... I wanna finish setting up my ikonboard 3.0.1 hehehe

This site down business has happened twice now.... that's as far as I know...

1.5 hours....... *tapping fingers*

The problem is with the switch that our core router is plugged into (just outside of our control, basically). Technicians have been on site at NAC for an hour now, and are working on the problem.

Will keep you posted.

Matt

Just out of curiosity, not trying to bash or anything... Couldn't they just throw in another switch? Its not like it is a router or anything, it doesn't require any special configuration. I'm sure them being a huge datacenter must have back up switches. Just thought I'd ask.

Originally posted by TotalHst
Just out of curiosity, not trying to bash or anything... Couldn't they just throw in another switch? Its not like it is a router or anything, it doesn't require any special configuration. I'm sure them being a huge datacenter must have back up switches. Just thought I'd ask. The problem is more complex than just a bad switch or a bad port on the switch, so plugging in a new switch wouldn't solve the matter. We're still looking into the issue, and will certainly let everyone know when we have more info and when everything is resolved.

Thanks for your understanding.

Matt

While waiting..... I just want to say how I am very pleased with Matt who has been keeping us informed. I have the feeling that someone's there, and I am not talking to a brick wall...

Thanks Matt for your patience dealing with us (me) ;)

Update:

It appears as though we are not the only client affected by this problem--just the first to notice :rolleyes:. We now know the cause of the problem, and are working to resolve the issue as quickly as possible.

Thanks again for everyone's patience!

Matt

That's for keeping us informed Matt and of course getting the problem sorted.

C.

Issue resolved.

Thanks again for everyone's patience.

Matt

Hehe thanks Matt...... by the time I read this I have already been reading and replied several 100's of emails that were waiting in everyone's queue..... :)

Here's for you and Site5 Team :beer:

the issue was ?

Originally posted by muppie
While waiting..... I just want to say how I am very pleased with Matt who has been keeping us informed. I have the feeling that someone's there, and I am not talking to a brick wall...

Thanks Matt for your patience dealing with us (me) ;)

Yes, Matt always give the best support to me.
Generally he always replied my emails within 5-10 minutes.
In this case I believe there's no such thing as 100% network uptime.

Regards
Herjanto Dharsono