Seeing as we have had a free for all taking the micky out of Donhost Ltd recently and there have been a few comments about how good they are I, unbiasedly, thought we could have a quick poll. Please vote Donhost good or bad. Please supply feedback, as in your reasons, not just negative or positive feedback..........

I will start it off..... Donhost Ltd - compulsive liar and a totally incompetent idiot

poor 1
fair 0
good 0

:angry: :angry: :angry: :angry: :angry: :angry:

Use the poll feature in this forum :) You will get more feedbacks

I totally aggree with kermitsworld.

:mad: @ Donhost LTD

What exactly did they do that you're so pissed?

hey!!

Big companies, sometimes, have small problems.....small companies sometimes have big problems.

All hosting companies have good or bad points....you should not poll about a company. May be for an offer or scheme....

err...i guess, i was right...

EssEss

If you do a search on the forusm for Donhost you will find alot, and lets just say kermitsworld is in the know about Donhost.

does any forum (nor specifically this one) says the truth??

a customer feels it.

be their client...experience it....caution ppl...let ppl know....if they still wanna go....u cant help them...

Originally posted by kermitsworld

I will start it off..... Donhost Ltd - compulsive liar and a totally incompetent idiot

poor 1
fair 0
good 0

:angry: :angry: :angry: :angry: :angry: :angry: [/B]


lol, considering that was pointed out 8 months ago and look at the flaming received then ;)

http://www.webhostingtalk.com/showthread.php?s=&threadid=7525&highlight=donhost

That said though...this thread is quite childish....i still dont see any backup from your court Ian?!

I have been client and I can vouch for what Ian is saying frankly.

It would be nice of Ian to explain his grievance fully

No matter how donhost might be, you are damaging your credibility with all of these aggressive and bitter posts.

We know that you were an employee, and therefore if you have a problem you would like to share with us all then please do by providing a full explanation of the situation

I suggested he do that. I'm not sure why he posted this instead. :confused:

donhost has been good to me though they have few "small" issues, but a lot better than most! They do give what they say they do.

We've been associated with them for 12 months. We have had none of the issues that most speak of. I could point to a thread on our own forum asking us to make sure we stay associated with them...but this thread isn't about us.

In my opinion, Donhost's only mistake has been not keeping a tight enough rein on their resellers. When clients of resellers are posting to Forums...joining in the Donhost bashing and blurting out "yeah, they're mongrels...I was never even aware of any AUP" whose fault is that? Donhosts? Nope.

Another word should ring a few bells - Tacidhost.

Resellers should be forced to keep their own offers with a reasonable set of limits, on any reseller network. Not to offer the world when they don't have it to give.

Donhost has been absolutely *rock* solid since their move a few months ago. Nobody else has anything that could even possibly compare.

Ian...I believe it was you who deleted a clients account not so long ago for an illegal MP3. And then reinstated that account after a lengthy justification/excuse from our client. So whether that was yours or Daniels call, it came from "Donhost", and showed in that instance that accounts can and do get reinstated if an error has been made and/or an instance can be overlooked.

If anyone is looking for a way to enter the industry on a lesser learning curve than rushing head first into a leased server, they would have a hard job beating the Donhost offer, so long as they were prepared to use it responsibly.

Cheers

Gary

Well if you have no problems then by all means stay with them, just be carefull - We don't want you or anyone else to :bawling: because a host may have not treated them well.

Its not just personal experience that puts me off Mr Conlon its the fact that alot of people seem to have problems.
And there is allways the "unlimited" issue :rolleyes:

I have a reseller account with donhost and they have been superb most of the time.

The only thing that annoyed me is if a user breaks the aup there account is deleted straight way I would be 100% happy if I was notified so I could sort it and keep a customer (of which I have few cause I don't activly sell hosting)

Other then the mentioned above everything is excellent.

www.needbackup.net

Donhost do offer a very good hosting solution for a good price, I have had an account with them for a while now and have experienced hardly any downtime at all.

The only thing wrong with Donhost is that they do not care about customers, Daniel may be a clever business man but he does not understand the results of his actions (if he does he does not care).

Accounts are deleted as soon as a client breaks the AUP and you are left in the dark until your client emails you saying "where is my website?".

These accounts will not get re-activated, the only reason I can think they operate in this manner is simple: Regardless of how many accounts you have you still pay Donhost a flat fee so if they can dispose of your clients they reduce the load on their servers and still earn the same $$.

I don't believe they are that indiscriminate. Have you ever lost a domain for absolutely *no* reason at all? We certainly haven't. Not one of the 4 or 5 we've had removed over the last 12 months have had any valid complaint, other than the inconvenience. A bit of forethought (and a read of the AUP in the top right hand corner of every control panel) could have alleviated the hassles.

People have been bashing Donhost for 6 months or more. Some of their biggest fans still take the occasional potshot. But the Donhost product just keep getting better. Go figure.

Cheers

Gary

Hey Ian - I see your jobs been advertised, take a look at this thread - http://www.webhostchat.co.uk/cgi-bin/ikonboard.cgi?s=3c434f3e16f3ffff;act=ST;f=24;t=213

Eladesor
_____________________________
Right grid reference - Wrong planet ;)

Yes I noticed it in the local paper as well but for once to be fair to Daniel he did say he was doing just that, after all he would need to as there is more work there than one person can handle......

When I first signed up to their reseller program, there answer was Unlimited space and unlimited domain name hosting. I had to confirm it back couple of times with them, there answer always was "Do what you want to do" no warnings or anything.

Then when I got customers, some of them started using the disk space and the bandwidth, they started deleting customers without any solid ground. Sometime they say illegal software or MP3 files.

I had a customer who recorded their own songs, they deleted the account and said he had illegal MP3 files!!!

Now I understand why they offer this cheap "Too Good To be True" deal. Because they delete customers to maintain their limited resources.

We have reported them to couple of agencies as funny business on the net with possible fraud. I wonder how they have survived up until now with this kind of track history...

Every dog has his day, no mater where they hide, UK or anywhere else....

just found this...
dealing with a reseller called Zoom Web Hosting - http://www.zoomwebhosting.com
they are absolute BOZOS
and this should not come to name calling... i know...
after their automatic deletion of personally-made MP3s... and the deletion of account TWICE ... without any notice or word thereafter ... i feel fully functional at calling them LAMERS...

please don't deal with DONHOST or ZOOMWEBHOSTING.

they are absolute BUMS - - - i agree that they are just scamming people's money... and time... and time is the deepest pain... and then there is trust...

DONHOST you are LAME to the nth degree.

may you choke on a piece of code.

p

ps... i feel better... but i am numb at this point...

mchost you say?

When I used to deal with Donhost, yes they deleted web sites even though the site was within the terms.

Good Example: a client has his/her own band and has their 1 Hit song MP3 up on their site for their fands to download.... they own the rights to the song, made it themselves and it's totally legal.

How about a game Mod that a client makes.... had this happen as well. Its not against TOS....

HOWEVER: Daniel stated well we dont know what it is so we just delete the site instead. doesnt matter, no zp files, no mp3's even if they own the right.

(Tell me how a reseller is to gain large customer clients with this attitude?)

So dont tell me that they do everything in right or wrong.... they just dont care.

most of what they during my 6 months with them was fair. they had some "small" problems and some good points as well. id say they are ok host.

It has taken me a while to get round to answering some of these but I can assure you I am not in hiding.

Aussiehosts.... you yourself can get away with murder as far as Daniel is concerned as you carry a big stick in the forums in his opinion and he will break his neck to keep you happy as was proved when I worked there and one of your accounts was deleted and Daniel personally took over the responses as " he sticks up for me in the forums".

ACID we have been through everything and we agreed on the result.

To all others I did my job, sure that is a defence mechanism answer but hey what do you want me to say? Yes I sent out emails to say accounts had been deleted and yes I made the decisions on some occasions.

Goebals couldnt make that defence stick so why can I? Hmm difference being I had arguements with Daniel over accounts being deleted an in the end voted with my feet.


Gary to be fair Donhost have come a long way since I left and it can only get better than it was at that time.

I did see one post with regard to kermit and kermitsworld but hey go visit ebay and see where all your servers come from lol. Daniel pilfered my logon to ebay as he was blacklisted for not paying for things he won but then again we have all done that.

Originally posted by kermitsworld
Aussiehosts.... you yourself can get away with murder as far as Daniel is concerned as you carry a big stick in the forums in his opinion and he will break his neck to keep you happy as was proved when I worked there and one of your accounts was deleted and Daniel personally took over the responses as " he sticks up for me in the forums".

A big stick? :confused:

We've had domains and scripts removed. Domains that have had illegal software onboard, and scripts that we've subsequently discovered were not very efficient when we've moved them to our own servers. I occasionally ask for a list of all .exe/zip files and check things out. I get a monthly of all domains and their usage.

If Donhost had done anything untoward to us then I wouldn't stick up for them. Fact is, they haven't. We use and have used, alot of different providers on these forums, some who probably wouldn't even know it. Either for servers or for reseller accounts. Those we have left, we've politely told why. But I wouldn't be in here flaming them, just because *we* didn't find their service useful for our clients. I could tell you some nasty stories about past and present providers, but for what? To improve our own image? Not interested.

I have only ever dragged one name through the mud here, and that was because they attacked us personally via one of our clients, and that was Tacidhost.

If someone does the right thing by us I will be the first speak up. If we didn't take too well to someone else's service, we'll move on. But unless they present an absolute risk to many people, then there's no point (or time) to get involved in petty bickering.

Donhost are good. Their product is solid. And we have clients who insisted we remain with them when we stepped up from reselling last year. Clients who have been with us for years. So I see no problem in letting people know of our experience.

Cheers

Gary

Originally posted by kermitsworld

ACID we have been through everything and we agreed on the result.


Indeed,
I had issues with DonHost and when I complained the problem was dumped on you!
Goes to show he can treat staff as bad as customers...

Gary its nothing personal but he has and will treat you with kid gloves. What I meant, and prolly didn't come across well is on the occasion I deleted one of your sites in accordance with the then AUP, and you as a good host fought your corner, in stead of ther usual "Aup" them I got the answer, instead of the normal "AUP" them I got a reply of "hey we must make sure that we are one hundred percent as Gary is good to us in the WHT forum."

Now I ain't the brightest of guys and I believe on that occasion we were in the true, as we normally were when I deleted sites, but it was an education to see the double standard I was presented with.

From what I can see all this is academical(?) now as at last Dan has changed the way he deals with sites of this type.

I must admit that Donhost have come a long way with the way they deal with clients since my day so if nothing else my bitching in this forum has achieved that. </vain mode>

They are a plausable solution now and I recently sent Dan an email stating just that

i joined donhost a few weeks ago, just before i found webhostingtalk. i think if i found this place first i would have been put off joining donhost ..

kermitsworld, from what you say, is daniel the manager of donhost, or does he work on tech? whenever i get in touch i get either steve or jon, i only know of daniel because of the photographs of the three of them on "take the datacentre tour" at http://www.donhost.co.uk/company/index.html

steve said they host probably 100,000 sites, is this possible with only two/three on tech?? :confused:

i will say that i have been with 3 hosts in the last 18 months, and donhosts has the fastest tech support i have known :agree:

and no accounts deleted - yet :stickout:

rick

Originally posted by Pace
steve said they host probably 100,000 sites, is this possible with only two/three on tech?? :confused:

Part of our discussions with Donhost has uncovered some of their logic. The way I read it, is that they have a lot of automation behind process watching. They scour drives for file types, possibly quite regularly. They shut down scripts that exceed set parameters (execution time and load) on the spot. Leaving one main task...for a staffer to quickly determine whether the existence of a certain file or the results of a certain script, warrants action to be taken.

The results are apparent in their low costs and 100% uptime.

Cheers

Gary

I wasn't a reseller for Don Host, but a reseller for a reseller. Found this out after the fact. Anyhow, DonHost killed my reseller reseller account with no warning. With that in mind, they removed all 15 of my web sites. I am on a much better server and will probally be ready for a dedicated server in the next year. But I can agree that Don Host does not sound like a good or reliable company to place anything of importance on. I would stay clear at all expense. Wasn't fun recreating one of my clients shopping carts... Uggg

If you were a reseller for a reseller, how would you have had all your domains removed? There's only so many tiers to the control panel...

Gary

I am agree with EssEss

nobudy is bad and no one is good. Every company face problems. in some aspects they are good but not fool proof.

Gary,

The reseller must have had a dedicated server or something because they had there own version of a control panel for there resellers. Or, mabey somehow they tied there control panel in to work with Don Host. I know they made about 2 - 3 updates to the control panel in the 3 week period I was with them. However, ultimetely Don Host closed my service providers account so had to move when that happened.

Just out of interest, how did you come to the conclusion that you will steer clear of Donhost and agree that they are an unreliable company? Was your site ever down...even once?

You were reselling for someone without knowing whether your provider had their own servers or was a reseller themself. Your provider had their dedicated server or reseller account closed down for some reason.

So...if one of our providers ever boot us out for violating their terms and conditions, our clients should vent their frustration on our providers? (somehow I don't think that would sit too well with our clients...but I'll give it a go if it ever happens...)

Cheers

Gary

Urghh thought we had put this behind us - who woke the thread up.

Well your ISP must have a great cache as I can tell you the downtimes and show you the logs from the same town.......