Hello All,

Well, i always a happy customer of DedNOW. After of switch DC, i only have problems with BAD SUPPORT. In this moment, per example, my server downed per more 1 HOUR. I request a reboot and no receive any reply. Detail: i already question why this server reboot many times "alone" and the support always reply "i don´t know". Well, if you think to contract a DedNOW, think twice.

Regards,
Minotauro.

thanks for word...im looking for a new place to go myself since TOMSYER and SAVVIS are not treating me as the customer I deserve to be treated :(

Originally posted by webepic
thanks for word...im looking for a new place to go myself since TOMSYER and SAVVIS are not treating me as the customer I deserve to be treated :( :eek: what are they doing

I have been hearing bad things about DNOW support in the forums as well.

To be honest, when I went to try to pick up my server as I was moving it to peer1 (this is in the old datacenter) nobody was to be found in their office or in the datacenter. If staffing hasn't changed, im not surprised. For me, it wasn't a big deal to have 24/7 staffing (which is probably why I still went peer1 NYC) so it wasn't an issue. I don't know if their policy has changed.

Currenltly your box is experiencing hardware issues and we are working to resolve them. We mentioned this in your numerious tickets. Which have not been ignored at all.

I have had a box with DedicatedNOW for a while now and never had any issue other then it taking a while to get my DMS login.

The one time I needed support for a reboot they did it less then 10 minutes at 3AM EST on a Sunday Night.

Originally posted by jayglate
Currenltly your box is experiencing hardware issues and we are working to resolve them. We mentioned this in your numerious tickets. Which have not been ignored at all.

Hello jayglate,

Have 4 hours my server DOWNED and i receive only this (after 1:30 HOUR):

"Sorry for the delay in response. I have been working on the server, and did not get a chance to respond. The server is having some issues, and is now fscking. We have been working on some hard disk and network issues, and are trying to get the server online as quickly as possible. We will keep you updated."

Have more 2 HOURS i send emails asking what is hapening and i no receive any information. During this time, other server my DOWNED and i receive a message from support to STOP sending email (ANOTHER server). Look:

"Please do not open new tickets. You already have an existing ticket, which we are currently replying to with any updates."

Look the subject of ticket: SERVER DOWNED IP 69.57.xxx.xxx - URGENT - ANOTHER SERVER

This another server reboot ALONE too and i receive the same reply:

"I do not have a specific reason as to why the server was rebooted. Either you or someone rebooted it or we may have accidently rebooted it. Other than that, I apologize but I do not have any further information."

" I don't see why the servers would reboot. My guess is that there are malicious users on the server causing it to reset itself."

It is a good support?

Regards,
Minotauro.

Originally posted by spulis
I have had a box with DedicatedNOW for a while now and never had any issue other then it taking a while to get my DMS login.

The one time I needed support for a reboot they did it less then 10 minutes at 3AM EST on a Sunday Night.

Hello spulis,

In the past, i too receive this support.

The problem is without information to send to my customers... I will say what ? "Sorry, but have 2 hours i no have any information about my server".

Regards,
Minotauro.

If you have anything to say regarding support to us. Please do so in a ticket. WHT is not our support forum, nor any other providers support forum.

It seems to me the issue here may be miscommunication and this is by all means no place to look for a resolution to this issue.