My raq, after the first month of pretty steady operation, starting crashing. Freezing up really, with cpu and memory overloads.

For a month or so I figured it was something I had done wrong, and my hosting company encouraged this, saying the hardware was fine.

The freeze ups became more and more frequent, eventually the server wouldn't stay up for more than an hour.

My hosting company said I had messed with the server too much and a total restore was the only solution.

Ok, we did that. Froze up again within an hour. Did another restore. Froze up in about 10 minutes.

Now they admit that it must be a hardware problem. So finally they swap out the server and give me new hardware.

System freezes up within an hour. I had not logged in, ftp'd or done anything yet.

So now the question. What could be happening? I am the only user - no one else has access - no hosting customers mucking around.

Even if I had a sudden increase in web traffic that I was unaware of, with the new server just delivering the default page, it shouldn't freeze up, correct? I mean, eventually it might have a 'too many connections' error page come up, but it shouldn't freeze up. I don't think there has been a big increase in traffic though.

What could be causing this?

Ideas?

name of your hosting company? :rolleyes:

RackShack, but I am not blaming them (at least not at this point) because I have no idea what is going wrong - just that I need to get my sites back up soon or my livelyhood is wrecked.

Chirs

Hi Christopher!

so it does not seem to be a hardware problem and since you restored the RaQ several times it does not seem to be a software-problem. Could it be a DOS-attack or something like this?

Daniel

Read it carefully!

RS: No Comment "2" (http://forum.rackshack.net/showthread.php?s=&threadid=1961)
WHT: No comment (http://www.webhostingtalk.com/showthread.php?s=&threadid=29760) :argue:

Yes Joubarani, yours and mine are very similar. I also have a long ticket list, and mine also continues to crash after a restore even though I have not done anything - not even telnetted in or accessed the panel once. I - thought - they had replaced the hardware, but one tech told me today that maybe only - some - of it was replaced.

I wonder if I got your bad server :eek:

I sent an email to the Vice President of Technical Support, Mr Pennington, the day before yesterday, because it is obvious that my troubles will not be resolved at the tech support level. They just want to keep rebooting and restoring.

But I have not gotten any answer back from him.

How did you get his attention?

I would like to stay with RackShack (great prices and everything was fine until this started happening), but to do so I have to have a working server.

Thanks,

Chris

PS: dnid, I have wondered about the same thing, but I can't even get the server up long enough to check this out (even if I knew how). I did put ipchains and pmfirewall on it when I first had trouble, but that did not seem to help, though my knowledge of firewall stuff is limited.