Hi

I have a domain registered by one of dotregistrar resellers. I transfered it to enom about 2 days ago.

The current status for the order at enom is 'Domain transfer initiated and awaiting approval'

I have the following questions:
how long does it take to complere the process of transfer?
Is enom awaiting the approval from dotregistrar or from the reseller?

Thanks in advance

Transfers on "average" take between 3 and 5 days. I have had them take one day and I have had some that took seven days.

The process as you described means that eNom is waiting on your resellers parent company to release the domain.

This would mean the transfer has been submitted to the losing registrar. It is up to them to approve/deny it.

what if the reseller declined to approve the transfer?

it's registered with my name and email and they don't want to change the DNS IPs (they want to force the client to host on their server) nor to accept the transfer :(

what should I do?

You can always contact DotRegistrar. Many times hosts will register domains for their customers free of charge if the customer stays with them. Is the case?

I'm afraid your only other option might to be to look into ICANNs dispute resolution policy if other means do not work.

What? Right now the domain is going through a normal transfer process. Don't get in a huff until the transfer request gets denied.

I agree with acts sit tight for a few more days

from eNom's Help Knowledgebase
How long does it take to transfer my domain name to eNom?

Once a transfer request has been submitted, the current registrar has up to 5 business days in which to reply to the request. If the request is not replied to by the current registrar within this 5 business days the registry will automatically complete the transfer. If a domain expires while in the process of transferring the current registrar may decline the request. You will need to contact your current registrar to find out what their policy is on this.

Resellers are not supposed to be part of the transfer process - this should be entirely between the registrars and the admin contact for the domain. I know that Network Solutions won't transfer domains unless the reseller approves, and I'm surprised they are getting away with this as it's against ICANN rules.

As for Dotregistrar - unless things have changed recently they do things the correct way, i.e., they do NOT require approval from the reseller. I know this because I have an account with them and I've had domains transferred out of that account to other registrars. Dotregistrar copied me in on the relevant email exchanges, but they did not require my approval.

As others have said, you should allow slightly more than two days for transfers to be completed. In practice many transfers will go through in two days, but I've seen transfers take a week so I don't think there is anything to worry about just yet.

As lubeca stated resellers should not be involved in the transfer process. If netsol is doing this they are going against icann policy.

if you are the administrative contact and the domain STATUS is Active you can transfer out without going back to the reseller

check the domain status via freewho.com/checker or internic.net/whois.html

Originally posted by Bashar
if you are the administrative contact and the domain STATUS is Active you can transfer out without going back to the reseller

check the domain status via freewho.com/checker or internic.net/whois.html

Are you talking in general, or are you talking about specific registrars? I know, for a fact, that Network Solutions will not allow domains to be transferred out without the permission of the reseller. I know that's not how it's supposed to work, but it's what they do - I have complained to ICANN, but to no avail as ICANN says it's not up to them to police registrars.

Originally posted by Lubeca
Are you talking in general, or are you talking about specific registrars? I know, for a fact, that Network Solutions will not allow domains to be transferred out without the permission of the reseller. I know that's not how it's supposed to work, but it's what they do - I have complained to ICANN, but to no avail as ICANN says it's not up to them to police registrars.

Not exactly w/o the permission of the reseller. They actually
still follow normal transfer procedures.

Since then, NetSol modified their domain account manager
to create different user levels w/ their respective permissions.
They call that person the "primary contact", the only contact
of the domain name who has full access & control (i.e. admin
contact change, DNS change, even registrant name change
& transfer requests).

Resellers somewhat use that system from NetSol. So as
long as standard transfer conditions are met (i.e. domain
paid & not locked), NetSol will still send the transfer email
to the "primary contact" for approval.

The primary contact, incidentally, isn't necessarily the same
as the admin contact in WHOIS.

In essence, the reseller has no say as long as the domain's
primary contact receives the auth email & approves the
transfer.

Hope this clarifies it. Just ask if there's a point or 2 that
needs enlightenment. ;)

Then how would you explain the following email that I received from Netsol only two weeks ago in respect of an attempted transfer:

We were unable to complete the request to transfer the following domain name registration(s):

Domain Name(s):
xx

The transfer was unsuccessful because the Account Holder didn't respond to the request to transfer within the allotted time.

If you want to successfully complete this transfer, please ensure that the current Account Holder is aware of the pending transaction, and then submit the request again.

"Account holder" means "reseller" here. The reseller didn't respond, so they declined the transfer. Again.

Originally posted by Lubeca
Then how would you explain the following email that I received from Netsol only two weeks ago in respect of an attempted transfer:

We were unable to complete the request to transfer the following domain name registration(s):

Domain Name(s):
xx

The transfer was unsuccessful because the Account Holder didn't respond to the request to transfer within the allotted time.

If you want to successfully complete this transfer, please ensure that the current Account Holder is aware of the pending transaction, and then submit the request again.

"Account holder" means "reseller" here. The reseller didn't respond, so they declined the transfer. Again.

That's the standard response (w/c NetSol apparently
didn't bother to modify accordingly) for rejected transfers.
While it says "Account Holder", in actuality it's still the
"Primary Contact" of the domain name who has to answer
that.

A possibility is that the domain is in an "individual account"
where both the Account Holder and the Primary Contact
are one & the same. Unlike an organizational account
where the PC can be changed, an individual account does
not allow such.

What's the domain name? You can PM me if you want.
I've friends at NetSol who can find out what happened.

The "account holder" is probably a glorified name for the registrant contact. Most registrars require the admin and registrant contacts be approved.

The transfer was initiated on 8/26/2004 9:14:11 AM

After waiting 6 days, the transfer rejected


Domain.com Canceled - Transfer rejected by losing registrar



Status: PROTECTED
Record last updated on 28-Aug-2004.
Record expires on 17-Nov-2004.
Record created on 17-Nov-2002.



the registrant & administrative contact is the same, all is my info.


why did they reject the transfer? how can I force them transfer it?

Status: PROTECTED means the name is locked. You will need to have the current registrar UNLOCK the domain name

should I talk to the reseller from which I registered the domain or to the dotregistrar.com?

reseller first, if no resolution go to dotregistrar