As I primarily run a design firm, I don't mind admitting that I am a reseller for hosting... but a proud one at that! :)

I just wanted to post about my good experiences with Equivity (www.equivity.com). I've been with them for roughly 6 months now, and can't complain one bit.

I haven't experienced any notable down-time of my sites longer than 5 minutes in the 6 months that I've been with them. Once the SQL server went down, but that was restored and everything was working again back to the way it was by the end of the day. I've even moved servers within their company and everything went smoothly. They have a bulletin board where they post server news (i.e. scheduled down-time, server maintanence, etc.) and it's very effective.

Their support is very fast, and have always been very fast at resolving trouble tickets. Average response time (and I probably open 1 ticket every other week or so) is about 10 minutes. One con with support ... they tend to sometimes answer too briefly and don't always get to the point, and at times they can be overly blunt or expect you to know a little too much. That would be my only complaint I guess.

Other than that, they're a superb hosting company, and give you great reseller options. Let me know if you want information about any other aspect.

Regards,
Steve

Thats great to hear. Keep it up equivity :)

Let me reply to myself.

Equivity has taken a BIG swing downward since I last wrote that. What I said about down-time is true, my sites weren't down too much. What I said about server news & maintenance is true too, that was another semi-decent aspect of the company. Their support was also relatively speedy in answering.

Now, all that said, they seem to be growing ever more INCOMPETENT. Support may be somewhat fast to answer, but is growing more and more dumb, to be blunt. Instead of helping you, they tell you that YOU are the problem and their servers are perfect. They just make you feel like you shouldn't be asking a question to begin with, you should already know the answer.

If you could login to their customer support forums (you have to register to see them), you'll see how many of their current customers are complaining about issues, and you'd see how they love to tell them it's their own fault. Something about not letting anyone but customers see posts is a little shady...

Anyway, stay away from them please, if you have any sense at all.

Well, sorry to hear it and thanks for the heads up. Let's hope they'll get back to their former selves (although it seems that you were not very happy with the quality of the answers and their attitude a few months back either).

I agree Dan, although this may just be a case where the reseller has just out learned the support department!

GT I am impressed that you came back to post your review even if it almost mirriors your first post, at least in the support area. If resellers aren't provided the support they need they will have a hard time keeping clients happy!

As far as the forums, I don't see a problem that you must register first. Even though its a drawn out way of researching a company it at times will make alot of clients feel a bit more secure knowing that not just anyone can look in on them!

Good luck!

I agree Dan, although this may just be a case where the reseller has just out learned the support department!

That is quite possible. What I think really happened is that the owner, Chris, treated his fellow support staff the same way he treats his customers and they started to quit. He started doing all the support, and never knew much what he was doing anyway. That's just my speculation though.



GT I am impressed that you came back to post your review even if it almost mirriors your first post, at least in the support area. If resellers aren't provided the support they need they will have a hard time keeping clients happy!

Thanks, and I agree 100%.

As far as the forums, I don't see a problem that you must register first. Even though its a drawn out way of researching a company it at times will make alot of clients feel a bit more secure knowing that not just anyone can look in on them!

Good luck!

Yeah, I think you have a point there. I guess it's not terrible, and makes somewhat sense, but it's just bothersome when you KNOW they have something to hide.

Thanks for the comments, though.

No problem, Good Luck!