I am after some recommendations for reseller hosting.

I am after around 30GB transfer and 2GB space. For me, reliability is most important, price second, and customer service (like resolving my billing problems etc) third.

I have seen ddihosting, they seem very promising. They have good hardware specs (dual amd64, dual xeon) which gives me confidence they look after their hardware. They also offer windows/linux hosting.

I have also read on here that people rate hometownhosting.

I apperciate you get what you pay for, i would like to pay more money to get better service. Can anyone recommend some good reseller hosts which offer more in reliability and less in unrealistic bandwidth deals?

Cheers,

Chris

In my oppinion theres no question as to who you go with, I totally 100% recomend HomeTownHosting. They are brilliant.

The phrase what you pay is what you get is completly ruled out with HTH. The prices are brilliant and you just cant beat their service and support, not to mention the uptime.

Hope that helps.

Thanks for the reply!

HTH prices are indeed excellent, and i feel a lot more realistic than most. By that i mean some are stupdily cheap, $10 for 800GB etc, and i have experienced some that are very expensive and still give poor reliability!!

In my oppinion theres no question as to who you go with, I totally 100% recomend HomeTownHosting. They are brilliant.

That certainly helps :) Would you mind saying how long you have been signed up with them and how many outages you have experienced (if any ;) )?

Any comments on ddihosting would also be greatly appreciated if anyone has any!

Cheers again

Chris

Hi Chris,
I have been with them for nearly 4 months now. As far as I can remember I have had just one, lets call it, a decent length of time, outage which was for about 2-30minutes. There have been other outages but have just been the normal 30 second to a minute glitches so nothing large at all really. To be honest its not whether I am happy, It is whether my clients are happy and I can assure you they are very happy.

I haven't experienced there services myself, but have heard some very positive quotes and feedback on this forum and many others about HTH.

If you signup with them, please keep us posted.

I've had positive experiences with HTTPme and BlueWho in the past. I recently moved off a reseller account in general so I didn't leave the companies for anything bad.

Hmm... I hate to be the resident cynic, but the questions I would be asking myself are:

- they only seem to have 2 servers... so how much backup can I really expect when I most need it?

- where are those servers located... I can't see anything on their website to tell me which DC

- 12G for $4? Is that a realistic pricing model for a realistic business model?

- why is there such little data on their site?

Maybe I've seen to many people leading themselves up blind alleys in the past, or maybe they'll pop along and answer these questions... Who knows. Regardless though, they are the sort of things I'd be thinking about.

I'll chime in and answer some of the questions posed by JenniH.
We will also be adding much more information to our website soon as well now that we have made the move over to modernbill.

As far as 2 servers go that is correct but we are also only 7 months old and I doubt many hosts started with dozens of servers...

Servers are located at http://superbservers.net in DCA2 - McLean, Virginia, US.

Our plans and business model are working for us.

Not sure what data you mean.

It is good to question hosts and look into them a lot, it can never hurt. Hope this helps answer your questions.

Greg: Your honesty is commendable.

You'll appreciate that there are people around who host from a PC in their back room... seriously.

It's always worth checking these things.

>> Not sure what data you mean. <<

It's just that it's common to see hosts waxing lyrical about the DC they use, the network, etc. That's basically what I meant.

That info about datacenter, hardware, network, etc is actually put together just not put on the site. The switch to modernbill and then the fun of paysystems closing down in the midst of it really threw a wrench into everything, just waiting for our new processor and then we can start adding those features to our site.

Hello Chris,

I am with DDI having a reseller package and am very happy with their hosting, pricing and the service.

They have best in class service attitude, for an example, 2 days back I had to transfer some of the sites from earlier host to my account.

My recent experience, I raised a ticket, then there was back and forth communication exchane and within 1 Hr those two sites with 100 Mb was transfered and were restored!!! I could not be more than happy with this service attitude.

They have excellent support staff and Larry is a amazing person deal with.

Thanks for the reply Harsha. how long have you been with them? Only thing is on their network page you can see from the stats the server downtime is into tens of hours for some of the servers... maybe they have just been recent problems (since the monitoring service has only recently started there).

I am almost (99%) decided to choose hometown, live support was online before i went to bed, and it is still online now! Have read in the forums there have been some server problems, but i appreciate hardware does break from time to time and thats understandable. at least the reason for downtime is posted which is brilliant... i have to actually argue with my current hosts to tell them their server is down!

Cheers for all the help guys,

Chris

Its been two months since I am with DDI. All I can say that support is amazing.

As far as the downtime is concerned, you know all and its because of movement of their server. The good part here is DDI shows alerta(paid one) statistics not siteuptime(free one). Also, they dare to show their servers uptime for both http and smtp. This is great, as most of other hosts show uptime for their main site only, not the servers, am not sure how many shows that for smtp. This I feel only best in class hosts shows.

I personally like ticket system, not the live chat. As it helps to track my issues and help the host to resolve issues effectively. And I have my tickets resolved within the range of 15minutes to 2Hrs. Live support is mostly good for pre sales chat.

Cheers

Reseller hosting = httpme.com - they've got a great reputation
Rochen.com are meant to be good as well

I will recomend Blazer Network, the support team is very good, the price is amazing, and the server are top class, very fast.

I am with them for 1 month and i am extreamly hapy.

And they use H-Sphere, Windows and Linux reseller plans.

httpme.com and hostgator are expensive i think

Originally posted by Alperen
httpme.com and hostgator are expensive i think

You get what you pay for. Quality and sustainability comes at a price.

But sometimes dont we give the money for brand ?
And do you think cheap is always bad?

Cheap is not always bad. But it is 99% true fact that you get what you pay for.

I would advise to pay a little more to get better and responsive tech support.

i think i wont but any reseller plan...:(
http://www.ddihosting.net/index.php?page=network
was thinking ddi but i saw their uptime.. no no downtime..

http://uptime.alertra.com/uptime.php?pin=038242&abrv=BLAI&color1=White&color2=DarkSlateGray&stitle=Blair+HTTP+UPTIME

i think i will have my own dedicated instead of downtime and unreliable hosting service.

as I stated in the other thread where you give this myopic view of these two servers' downtime and miss the at least three others with 99.88 or 99.98+ uptime, the issues that caused any downtime on these servers was explained, fixed and handled professionally. I'm on one of them and have no complaints.

You should probably consider the full picture when slamming a host in multiple threads, especially with such a limited view given - it could paint a different picture than if you gave all the appropriate information in context.

Also, somebody pointed out that you don't have any direct experience with this host and thus violate the forum rules. I'd stick to listening to Harsh, myself and others who actually use DDI.

Originally posted by Alperen
i think i wont but any reseller plan...:(
http://www.ddihosting.net/index.php?page=network
was thinking ddi but i saw their uptime.. no no downtime..

http://uptime.alertra.com/uptime.php?pin=038242&abrv=BLAI&color1=White&color2=DarkSlateGray&stitle=Blair+HTTP+UPTIME

i think i will have my own dedicated instead of downtime and unreliable hosting service.

When you have your own dedicated and have 100% uptime with your server provided by an external reporting agency please let me know.

Oh, and make sure there are clients on it. A server with no clients and 100% uptime doesn't count. ;)

100% uptime is hard to acheive in a shared environment, but the high 99.99's are perfectly acheivable. Yes, unforseen circumstances can give you a "bad month" but overall anything less than the high 99's is going to be frustrating even at a lower price point.

It's not only frustrating to the customer, but the external reporting showing less than 99 is frustrating to the host. :(

You fix the problem and you just have to wait...

As for high 99.99's I disagree. 99.??? I agree.

Originally posted by ddihosting
When you have your own dedicated and have 100% uptime with your server provided by an external reporting agency please let me know.

Oh, and make sure there are clients on it. A server with no clients and 100% uptime doesn't count. ;)
That's not nice. :stickout:

The user was commenting on 96% uptime, he would have a valid case for not wanting to be on that server, I would think.

100% uptime is indeed not possible, but 99.9% (43 minutes downtime per month, maximum) is very easily attainable.

Simon

Simon,
What bothers me is he is going around posting links to uptime of 1 Server. He is not a customer so has no clue what transpired on that server.

If he was just posting our network page to all of our servers to be honest I wouldn't even care. Problems occur, you cope, fix, and wait for the report to slowly (and I mean slowly) to show that it is fixed.

99.?? is reasonable in my opinion. 99.9? is not when using an external reporting facility. Why? I say this because I have had 5 minute reports of outages with Alertra that were false reports. 1 two many of these and you are at 99.7 or 99.8, etc... Overall Alertra and the others are good, but not perfect.

Considering many companies base an SLA off these reports you have to be careful. Also, you can clear alertra reports which is a way to decieve and present 100% uptime. :(

As for "not wanting to be on that server" he never asked and never spoke with anyone in support or sales. He did PM me quite a few times and never mentioned that.

My problem here is that he is making assumptions off of one server. How would you feel if someone did that your company? Check our network page and you will understand why that bothers me. :(

hey guys,
Yes i did not have any experience with ddi but does it mean that these statistics are not true?
I can not understand you(most of hosting comp.), when your uptime is 99,?? you give a link to us to see how your uptime is great, how your server is stable ... but when it has bad uptime percent(96%)then you blame us(me) to put this reality to forum.
you had problems with your server, now you fixed or maybe you didnt... we will see it in next month... hope you will not have any problem.
briefly im trying to say... be brave and honest please...
show either %96 or %99! and %96 is your fault not mine :)
I was really planing to buy a reseller plan... but for now i will wait some more time and see your uptime while im searching for other companies also.

We show all our uptime. You did not show all our uptime.

That is the difference. You highlited one server out of 6 and pointed. In another post you highlited 2 servers out of 6.

You did not say anything about the others.

Problems occur, but a partial picture never displays the whole picture and that is the difference.

As you see i gave the network status page url also
http://www.ddihosting.net/index.php?page=network
And when i visit this page again i saw uptime guarantee %99 writing at the bottom left side :)
I am respectful to your job, hope your business will get bigger and you will have more clients by the help of your better service.
Here is a forum... we share goods and bads.
%96 is bad, %99 is good :)
thanks

What is being said is that you did not post correct downtime statistics, you said they have a downtime of 96% when it was incorrect. The uptime of 1 of those servers was as low as 96.983. The next one up is 97.406, the next lowest was 99.850.
Out of 5 servers the average downtime was 98.8218, now mind you 3 of the servers were 99.850+.

I signed up with DDI hosting after knowing this, And I'm not sorry and I doubt I will be, I've needed help with 2 issues, 1 was very selfish of me to ask for but they were great with helping me.

Why did I sign up anyways? Because they documented the downtime, unlike my last host who let the server go for 4+ days without saying a word.

As many users here will tell you, uptime guarentee's are NEVER guarentee's they are simply conforting, Why? Because you can't guarentee something that you don't have 100% absolute control over. What they do is assure the user that if they don't meet those levels there will be reimbursment to one level or another.

99% uptime is actually 7 hours in one month(Number taken from a post on the board I can't find atm.) Just remember nobody can guarentee you anything, And you probably can't guarentee yourself much more then that. But at least they try and be honest and include facts.


Lyion

EDIT: I did not include the 6th server for accuracy because it is less then a day old ;)

Statistics percent changes by the time. now it is 96.?? %
May I ask %96.983 downtime means how many hours in one month?
13 hrs, 14 mins, 41 secs 96.996% :)
Outages: 30

Thanks and welcome newbie

Well if you read the post you will notice I said I didn't do the math I pulled the number out of memory from this diagram posted in a thread(won't let me link to it yet). Search for Hosts with 99% uptime gurantee if you want.

Downtime happens its a fact, its how the host handles it that matters IMO. At least DDI gives you data to base your assumtions on(Even though you neglect to post all that information). They are currently at an average uptime of 98.831% for all servers give that a day and it'll be the 99% you want.

Servers need work Upgrades, faulty equipment. Mix that with Datacenter disconnects(not frequent but they happen) and you end up at a lower uptime stat.

99.983 99.889 99.851 97.426 97.006 and well the 100% new server are the current stats of the servers, 2 servers had issues and your posting misleading information saying everything is bad.

Thanks for the welcome, Never bothered to join till earlier yesterday.


Uptime Down % Seconds Minutes Hours
99.00% 1.00% 25,920 432.00 7.200
99.50% 0.50% 12,960 216.00 3.600
99.90% 0.10% 2,592 43.20 0.720
99.95% 0.05% 1,296 21.60 0.360
99.99% 0.01% 259 4.32 0.072
99.995% 0.005% 130 2.16 0.036
99.999% 0.001% 26 0.43 0.007


Lyion

thank you for the table.
do you have the values under 99% ?
best wishes :)

Sorry unfortunately I don't, I would link you to the thread where I got that table from but it won't let me quite yet.

It was posted by Haddy in a thread named Hosts with 99% uptime gurantee posted in the Web Hosting Forum.

Lyion

you can pm :)

Haha, actually it won't let me ;) It didn't say anything about me being a new user but I'd just assume it was for that reason.

I'll just post it after this(it said 5 posts needed)

Well here is the link, I'll write a small program tommorow to do more then 90, the formula will be pretty easy, but atm i'm tired and I leave for work in 7 hours.

http://www.webhostingtalk.com/showthread.php?s=&threadid=308841

Its on the second page of that thread.

thank you very very much Lyion :)
what is the formula? :)
cya