Since you guys seem to watch this pretty well..can you contact me ASAP.
Citrixnrdu@hotmail.com.
Sorry to use these forums to get help. Feel free to move or del if needed.

Whatz tat ?
Whatz ur problem ?

We have responded to your support ticket Chris. WHT is not a place for support. Your server has been rebooted and everything is online. Ticket has been closed, if you require any further assistance reopen ticket or submit a new one.

Thanks
Andre

Originally posted by BVS
We have responded to your support ticket Chris. WHT is not a place for support. Your server has been rebooted and everything is online. Ticket has been closed, if you require any further assistance reopen ticket or submit a new one.

Thanks
Andre


Well andre you guys take so long to repond to tickets what do you expect people to do? The next time a ticket takes forever im going to switch out. Luckily ive only had to sumbit very few tickets.

Steve,

Once our new website comes online this week you will notice the difference in support response times as well as we will have 24/7 live chat support as before. Right now since most of our technicians are busy setting up our new NOC in the SAVVIS datacenter we take a bit longer to respond especially when all the information is not provided in the ticket. Rest assured everything will be back to normal before the end of this week.

Thanks
Andre

Andre, you have said that twice the first time nothing happened. I will belive it when i see it.

Steve,

It didn't work out the first time since we had some issues regarding space and so on but now everything is fine. You yourself have experienced our support when you first joined. By the end of this week you will experience something better than when you first joined.

Thank you for your cooperation and patience!

Andre

I'll be sure to test it :P

Steve,

I will contact you once our new support response team is in place. We will be ready to tackle down all the incoming requests better than our previous response and resolution times. All companies have their own time when they go through growing pains and this was our time but fortunately we have overcome them pretty quickly. Again thank you for your patience and cooperation and I will contact you shortly.

Thanks
Andre

Anyone know bvs helpdesk link? i need to get a server rebooted.

Ive got it. Probably take 4 hours again.

Have to admit it was much better today

Originally posted by BVS
Steve,

Once our new website comes online this week you will notice the difference in support response times as well as we will have 24/7 live chat support as before. Right now since most of our technicians are busy setting up our new NOC in the SAVVIS datacenter we take a bit longer to respond especially when all the information is not provided in the ticket. Rest assured everything will be back to normal before the end of this week.

Thanks
Andre Andre - Not to sound too skeptical here, but your company RESELLS servers for ServerMatrix, Superb, and a company (LT) that has colo space at ThePlanet and who is now expanding into Savvis. Unless you outsource your support directly to your provider, YOUR techs are not setting up anything. If I'm wrong, feel free to correct me, but your plans for the servers that you "colocate" at ThePlanet are the same exact plans and almost same prices that LT offers themselves. The one thing that I dislike in this industry is when resellers try to pass themselves off as more than what they are. I've never done that, and never will, as it'll just annoy clients in the end.

I asked an LT tech once what was the deal with BVS and they said that they had their own hardware. I'm actually thinking of buying a server with them now especially after that new deal they posted from superb servers. Just putting my 2 cents in.