As I have read many posts about this great software, it really is a dream come true for me. Great structure, style, and easy to use. When I initally signed up, I chose the 14.95/mo plan with is only like two staff, and 2 departments. So then when I started hireing I had to upgrade my license, and told them if I could just pay the difference between the 14.95/mo plan and the 24.95, and they said they would issue a refund, for the 14.95, and I could just re-signup. Then she said I could just sign up, and get instantly activated and they will refund me, since she wasn't going to be online for long. So I went ahead and did that, and for the past two days, I have been wondering, where my refund was from the 14.95..... I send a ticket in each day the refund isn't made. This is starting to get on my nerves, as I don't think they will ever pay. Has anyone else had this issue?

Many of the members here on Kayako seem to adore Kayako. I don't think that they would risk their reputatoin on $14.95. I myself used to use it, although not for my hosting company. If you're really desperate, which I don't think you are, you could call the number (international) in their whois info for their domain.

Be patient or you can contact Hiren directly and he will definately take care of you.

Hiren is the one that takes care of all the Billing issues.

Originally posted by TheNetway
As I have read many posts about this great software, it really is a dream come true for me. Great structure, style, and easy to use. When I initally signed up, I chose the 14.95/mo plan with is only like two staff, and 2 departments. So then when I started hireing I had to upgrade my license, and told them if I could just pay the difference between the 14.95/mo plan and the 24.95, and they said they would issue a refund, for the 14.95, and I could just re-signup. Then she said I could just sign up, and get instantly activated and they will refund me, since she wasn't going to be online for long. So I went ahead and did that, and for the past two days, I have been wondering, where my refund was from the 14.95..... I send a ticket in each day the refund isn't made. This is starting to get on my nerves, as I don't think they will ever pay. Has anyone else had this issue?

Most refunds usually take a period of 5 days minimum to complete. Give it some time.

Regards,
Waylon

They do take a little but some times but are usually prompt. They have been great to me when I purchased the eSupport and had an issue.

Good luck
Jeff

I don't think you have anything to worry about, I have known Varun for many years and he would never be untrue to his word. He is a very reputable businessman (which is one of the reasons his company is soo successful).

Kenneth,
Your order was refunded in full on the 19th itself and a confirmation mail was sent to you.

Regards,

Hiren Mehta