Hello,

I have a problem with transferring websites.

I have made a backup on one server and I have transferred it to another server on which I want the backup to be restored on.

This is what I do and this is the error I get.

I move the file cpmove-username.tar.gz to the home directory and run the script: /scripts/restorepkg username

and this is the error I get!!!

Sorry, the copy failed. Unable to find the cpanel user file.

Can you plese tell me what to do.


Thanks
Hussain Baig

It sounds like the backup is corrupt, and there isn't much you can do about it, other than re-creating the package and transferring it again.
What you should do to verify it's corrupt is check the size of the archive (usually a corrupt backup will only be a few KB in size), and then try manually extracting it (tar -zxvf cpmove-username.tar.gz). If you get any errors while extracting it, it only extracts a few files, you're missing a "cp" folder, etc, it's most likely corrupt.

When I try extracting it, I get no errors.
The backup is about 100 MB

No matter how many times i create the backup, this error always occurs.

well, with tar..gz extension just use the cronjob and extract them

how do you do that

well if you using cpanel

click on cronjob and run this command

tar -zxf /path/to/your/file

if you dont have cpane, you need to run that through ssh

I have extracted it using the command you gave. It extracts fine. What do I do next?

And as for Snakez's reply, There is a folder called cp and it has a file in it.

well then you should get all the folders extracted, just move them to public_html ,that you want to be viewable...

Ok this is exactly what I did.

I extracted the backup file.
copied all the the files in homedir/ to /home/username

when i try accessing the username via ip address, it doesnt work.

just i tried to access the username using the ip,
maybe it is the same problem

when accessing username via ip, make sure it is

http://ipaddy/~username/directory/

the trailing slash is important

delete the user from WHM
then go to your old server and do
/scripts/pkgacct user
and then copy the file to the new server and put it in /home
and make sure you dont have another user with the same name
then do
/scripts/restorepkg user

it should work ok

also you could remove some of the users files like dump the sql database if its larg to a defrant file and then backup the account with out and then restore and then add the sql database from the dump file