Recently I've upgraded my Idologic reseller account to an Idologic Managed Dedicated Server.

I've learned a long time ago that you get what you pay for; this is especially true with a service like web hosting.

I'm not going to go into how great Idologic has been, you can read my past reviews for that:

http://www.webhostingtalk.com/showthread.php?s=&threadid=275365
http://www.webhostingtalk.com/showthread.php?s=&threadid=221388

This post is dealing with something that you don't always learn about a host in your first few months, hardware failures.

Most everyone will experience this at one point or another, that is understood. The thing that seperates hosts is how they deal with it.

This is what happened.

On August 10th my server went down for a reason I was unaware of. I did all of the standard tests.. multiple locations/by dns/by ip/etc.. Nothing seemed to be working.

So I open up a ticket to have it looked at. Damiaan (he's awesome!) replied with what he thought the problem was. He rebooted the server and began to further inspect the server logs. He made some changes to the server's DNS configuration (that's what he thought the problem was) and everything seemed fine.

The next day, the same sort of thing happened. I opened a ticket to which Damiaan jumped right on. He had someone at the datacenter take a look at it. Apparently the server was turned off when the tech got to it, this seemed to be a problem with the fans and server overheating. Those were replaced promptly and once again, everything seemed fine.

Yesterday, I went into CPanel and only half of the page was loading. I opened a ticket about it and Damiaan once again jumped right on it. He got to the server and strangely enough when he went to login, the server was off. Upon further inspection, the box's kernel panic'd. He replies to my ticket to keep me updated and tells me the steps he's going to take.

He had the tech replace the RAM, unfortunately this wasn't the problem. At this point the PSU was swapped as well. (This seems to have been the problem, because I haven't had any problems since).

So, what was the point of this long drawn out story?

The point is that now, more than ever, I want to stay with Idologic. Should another problem arise I've seen first hand that they know how to take care of problems.

Time and time again Idologic has proven to me that they have all of the necessary ingredients to be a superior hosting company.

I was curious to see if their Dedicated Server customer support was up-to-part with their Reseller Account customer support and I can confidently say that it is.

Also, both sites in my signature can be checked for whois information if anyone cares.. :)

I hope this doesn't sound too much like an ad or anything, I'm just a very very pleased customer.

idologic_dh is always awesome

This is a bit off-topic. It would impress me even more if at the first sign of hardware problem that the provider move your HD's to another identical server. While they diagnose and run tests on your old hardware, your sites remain online and problem free. Then once the old hardware is fixed, move your HD's back.

Any dedicated provider does this?

Originally posted by Yikes2000
This is a bit off-topic. It would impress me even more if at the first sign of hardware problem that the provider move your HD's to another identical server. While they diagnose and run tests on your old hardware, your sites remain online and problem free. Then once the old hardware is fixed, move your HD's back.

Any dedicated provider does this?
I am sure some will when the price is right.

Originally posted by Yikes2000
This is a bit off-topic. It would impress me even more if at the first sign of hardware problem that the provider move your HD's to another identical server. While they diagnose and run tests on your old hardware, your sites remain online and problem free. Then once the old hardware is fixed, move your HD's back.

Any dedicated provider does this?

I know many hosts will do a complete chassis swap.

I believe that would be the next thing on the list.

Like I said, for the price I pay I'm absolutely floored at the level of service. Most of which that was mentioned above was done very quickly.

Could things have been done differently? Sure, but the way things were taken care of I'm very impressed by.

Good services,might as well consider them

Originally posted by Yikes2000
This is a bit off-topic. It would impress me even more if at the first sign of hardware problem that the provider move your HD's to another identical server. While they diagnose and run tests on your old hardware, your sites remain online and problem free. Then once the old hardware is fixed, move your HD's back.

Any dedicated provider does this?

Actually it's much quicker to replace the RAM if that's suspected to be the problem. If a system stays problematic after the "usual suspects" have been dealt with (cpu fans/fans in general and ram fall in that category) and further diagnosis would take too long then the client is moved over to a new machine (mobo/case/etc) and stays there. No need to move them back again.