Hi all I just purchased a server from 15minuteservers.com yesterday. Their support and setup has been great and the quality that they provide is excellent. The server is running perfectly. I am having trouble connecting to the IP batch that was given to me. The server runs a seperate IP with different numbers and customers can connect to that without any problems. The problems I am experiencing however is connecting to the additional IP batch provided. Most customers cannot ping these IPs at all but some can.

Here is one of the IPs: 66.246.122.5

If you can ping it and give me a tracert that would really be helpful. Thank you all in advance for your time. I'm located in Chicago and I am unable to ping those IPs but can work with the main server IP. I have set everything up on the server but when it comes to pinging just those IPs (which are seperate from the servers) I am unable to do so. I'm trying to help their customer support by attempting to give them more proof about the situation if possible.


And their slogan is very true ;). I went with NAC and even thought here is this slight problem the customer server and quality they provide is amazing :).

Did you set up the additional ip's in your eth0 config

Yes, they are all set in there.

Hop Time 1 Time 2 Time 3 IP Hostname Return TTL Country Time
1 55 ms 71 ms 85 ms 130.81.4.241 [www.DNSstuff.com 1st hop] 253 UNITED STATES Unix: 16:03:54.704
2 10 ms 13 ms 14 ms 130.81.4.182 so-1-0-0-0.PEER-RTR1.BOS.verizon-gni.net. 251 UNITED STATES Unix: 16:03:54.759
3 10 ms 782 ms 781 ms 63.239.32.229 bos-edge-03.inet.qwest.net. 250 UNITED STATES Unix: 16:03:54.772
4 24 ms 26 ms 27 ms 205.171.28.33 bos-core-02.inet.qwest.net. 250 UNITED STATES
5 15 ms 17 ms 33 ms 205.171.8.18 jfk-core-01.inet.qwest.net. 248 UNITED STATES Unix: 16:03:55.643
6 21 ms 23 ms 25 ms 205.171.30.14 jfk-brdr-01.inet.qwest.net. 248 UNITED STATES
7 36 ms 52 ms 67 ms 204.255.173.21 POS2-0.BR2.NYC8.ALTER.NET. 247 UNITED STATES Unix: 16:03:55.704
8 21 ms 234 ms 249 ms 152.63.19.50 0.so-6-1-0.XL2.NYC8.ALTER.NET. 245 UNITED STATES Unix: 16:03:55.773
9 16 ms 18 ms 20 ms 152.63.0.38 0.so-7-0-0.XL2.NYC9.Alter.Net. 244 UNITED STATES Unix: 16:03:56. 34
10 56 ms 72 ms 87 ms 152.63.99.181 POS7-0.GW1.NYC9.ALTER.NET. 244 UNITED STATES Unix: 16:03:56.100
11 140 ms 156 ms 171 ms 157.130.60.182 nac-nj-oc12-gw.customer.alter.net. 242 UNITED STATES Unix: 16:03:56.393
12 19 ms 22 ms 24 ms 66.246.122.5 [Missing reverse DNS entry]
[Reached Destination] 51 UNITED STATES Unix: 16:04:01.545

reverse DNS entry is missing

Moved to the Dedicated Serer forum.

From my home connection:

Tracing route to 66.246.122.5 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms snip
2 7 ms 7 ms 7 ms 10.41.64.1
3 8 ms 10 ms 8 ms gig0-2.mplsmn07-ubr3.mn.rr.com [24.26.161.26]
4 8 ms 9 ms 9 ms gig2-2.mplsmn07-rtr1.mn.rr.com [24.26.161.29]
5 11 ms 9 ms 10 ms srp0-1.mplsmn01-rtr2.mn.rr.com [24.26.162.2]
6 20 ms 21 ms 19 ms so0-1-2.chcgilL3-rtr1.kc.rr.com [24.94.160.13]
7 20 ms 18 ms 19 ms pop1-chi-P7-2.atdn.net [66.185.141.93]
8 22 ms 18 ms 21 ms bb2-chi-P0-0.atdn.net [66.185.141.86]
9 23 ms 19 ms 19 ms pop2-chi-P1-0.atdn.net [66.185.148.67]
10 20 ms 19 ms 19 ms aol-gw.cgcil.ip.att.net [192.205.32.237]
11 20 ms 20 ms 21 ms tbr1-p010401.cgcil.ip.att.net [12.123.6.66]
12 57 ms 45 ms 42 ms tbr1-cl1.n54ny.ip.att.net [12.122.10.1]
13 48 ms 62 ms 43 ms gar1-p3100.nwrnj.ip.att.net [12.123.214.181]
14 43 ms 43 ms 42 ms att-gige.esd1.nwr.nac.net [12.119.140.26]
15 44 ms 43 ms 44 ms 3.ge-3-0-0.gbr2.nwr.nac.net [209.123.11.189]
16 42 ms 44 ms 51 ms 209.123.11.233
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 *

From a box in Chicago:

traceroute to 66.246.122.5 (66.246.122.5), 30 hops max, 38 byte packets
1 snip (snip) 0.434 ms 0.431 ms 0.393 ms
2 63.208.72.73 (63.208.72.73) 0.323 ms 0.282 ms 0.253 ms
3 ge-4-0-174.ipcolo2.Chicago1.Level3.net (4.79.66.17) 0.290 ms 0.342 ms 0.251 ms
4 so-5-0-0.bbr2.Chicago1.Level3.net (4.68.112.209) 0.357 ms 0.370 ms 0.348 ms
5 so-7-0-0.edge1.Chicago1.Level3.net (209.244.8.14) 0.537 ms 0.555 ms 0.541 ms
6 att-level3-oc48.Chicago1.Level3.net (4.68.127.166) 0.678 ms 0.667 ms att-level3-oc48.Chicago1.Level3.net (209.0.227.78) 0.639 ms
7 tbr1-p010401.cgcil.ip.att.net (12.123.6.66) 1.300 ms 3.380 ms 1.105 ms
8 tbr1-cl1.n54ny.ip.att.net (12.122.10.1) 26.624 ms 28.347 ms 26.799 ms
9 gar1-p3100.nwrnj.ip.att.net (12.123.214.181) 26.526 ms 26.472 ms 26.459 ms
10 att-gige.esd1.nwr.nac.net (12.119.140.26) 26.924 ms 43.885 ms 223.859 ms
11 2.ge-0-0-0.gbr1.nwr.nac.net (209.123.11.213) 26.535 ms 26.570 ms 26.468 ms
12 0.so-7-3-0.gbr2.oct.nac.net (209.123.11.58) 24.236 ms 24.212 ms 24.227 ms
13 66.246.122.5 (66.246.122.5) 23.753 ms 23.850 ms 24.314 ms

It's very interesting because on the old SM server I can ping as well but from my connection here in Chicago it stops..?


Chicago Tracert: (24.12.10.10)
------------------
Tracing route to 66.246.122.5 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms
2 296 ms 277 ms 311 ms
3 312 ms 11 ms 9 ms 68.87.224.145
4 268 ms 243 ms 338 ms 68.87.229.249
5 12 ms 34 ms 20 ms 68.87.229.253
6 323 ms 130 ms 293 ms 12.125.194.5
7 251 ms 11 ms 11 ms 12.123.4.226
8 358 ms 260 ms 345 ms tbr1-cl1.n54ny.ip.att.net [12.122.10.1]
9 34 ms 33 ms 38 ms 12.123.0.37
10 257 ms 303 ms 252 ms att-gige.esd1.nwr.nac.net [12.119.140.26]
11 330 ms * 276 ms 3.ge-3-0-0.gbr2.nwr.nac.net [209.123.11.189]
12 287 ms 349 ms 270 ms 0.so-0-3-0.gbr1.oct.nac.net [209.123.11.233]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Everything looks fine for me from Peer1 in Montreal...

Tracing route to 66.246.122.5 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.0.1
2 1 ms <1 ms 1 ms 216.187.127.2
3 1 ms <1 ms <1 ms Gig1-0.mtl-core-a.peer1.net [216.187.90.5]
4 8 ms 8 ms 8 ms host.115.130.mtl.residential.vdn.ca [216.187.115
.130]
5 8 ms 8 ms 8 ms host.115.134.mtl.residential.vdn.ca [216.187.115
.134]
6 14 ms 14 ms 14 ms OC48POS1-0.wdc-gsr-a.peer1.net [216.187.123.226]

7 15 ms 14 ms 14 ms eqix.ge-0-0-0.gbr1.ash.nac.net [206.223.115.69]

8 16 ms 14 ms 15 ms 0.so-7-3-0.gbr2.oct.nac.net [209.123.11.58]
9 * 16 ms 16 ms 66.246.122.5

Trace complete.

Hi, I also need some connections from on-dedicated connections. It seems that if you have any sort of router in your personal network you are unable to connect it. I just had a customer who had a router take the router off and do a direct connection and experienced no errors without it but if he places the router on he cannot ping the IP.

They fixed everything was a router issue :).