Hello!

The new server plans of dedicatednow looks great and prices are good to me.

"P4 3.2G FSB800 1M Cache" looks impressive. Looks like Cpanel / WHM is included. But it only says "available" not "included" But price is 0.00$ in additional products list. Is it included or not? :)

I have a server from Nocster / BURSTNET now and I am thinking of moving to DedicatedNOW.

Would you recommend DedicatedNOW? How is their network and support compared to Nocster? Which one would you prefer?

And I noticed that they don't offer Fedora Linux. They just offer CentOS and FreeBSD. I have no idea about CentOS. Is it better than Fedora? I will be using it with WHM / Cpanel. Are there any known problems with CentOS?

Thanks.

CentOS is a FREE, clone for RHE3, thus I believe CentOS is better than Fedora anytime.

We have been with DNOW for almost 18 months and couldn't be happier. Their current network is real stable, not to mention its MCI, truly premium network.

Cpanel is included free with the server, but we aren't going to bundle it, if you don't need it. On the bottom of the order page, it gives you the option to select cpanel, with a cost of $0.

Thanks for the comments. Can you compare nocster vs dedicatednow if you have experience with both of them? Which one is better?

I heard dedicatednow's network is good but i think they moved to their own datacenter. Are theri network still good? Any experience from dedicatednow customers will be appricated.

I have not used Nocster before but I'm sure DNOW is far better than Nocster given the fact that they have premium network and splendid support.

At least the former (pre)tend to be fully managed.

I would regard DNOW as semi-managed even though they named themselves as unmanaged, they are quite helpful sometimes...

Jay from DN said this in another thread:Our servers are inbetween fully managed and semi-managed.
I'd like to see a written policy on that, similar to what Nocster has written at http://www.nocster.com/policy/managed.shtml . Nocster calls that policy their "Basic Managed" policy, and their Burst.net proactive management plan "FULLY MANAGED", though that plan hasn't been posted yet. I've seen Nocster do management in everything from fixing Apache when a client installed Apache 2 on a CPanel server, resulting in CPanel & Apache (between the 2 installations) conflicts, simple CPanel tasks, to cleaning up hacked servers, instead of just forcing the user to have the server reinstalled. I'd like to know what DN offers.

-Josh

Yes Nocster support is great. They call it basic managed but they are like full managed.

dednow help with most things cpanel-related, if you're using anything else you're on your own. They get edgy with the odd cpanel issue, but on the most part they're helpful. Network and new facility is great, support is very responsive, and prices are good .... recommended overall.

Originally posted by UltraUnixNET
I have not used Nocster before but I'm sure DNOW is far better than Nocster given the fact that they have premium network and splendid support.

nocster support was very bad for me... they let one of my servers down for more than 24 hours. My clients were pissed so bad...But wait, you get what you pay for though.

Originally posted by inteltechs
nocster support was very bad for me... they let one of my servers down for more than 24 hours. My clients were pissed so bad...But wait, you get what you pay for though. Did your server crash, and you not notice for 24 hours, or did their support not react for 24 hours to an issue? I've never had an issue with support being slow to respond after they changed helpdesk systems to PerlDesk - Their old one was a very bad system for the volume they were handling...

Originally posted by Joshua
Did your server crash, and you not notice for 24 hours, or did their support not react for 24 hours to an issue? I've never had an issue with support being slow to respond after they changed helpdesk systems to PerlDesk - Their old one was a very bad system for the volume they were handling...

I think both would be bad...If a server was down for 24 hours, they should have rebooted it, according to the policy you linked to above:


Monitoring: BurstNET™ will monitor a single port on each server, to verify that the server is operational. The default port that is monitored is HTTP (Port 80), however, on servers that do not respond to such, monitoring is performed via another port. Available monitoring ports are HTTP, SMTP, FTP, and PING. The customer may request that a specific port is monitored, rather than the BurstNET™ default selection. Monitoring of multiple ports may be available at an additional cost. If a server fails to respond to the monitored port, BurstNET™ will attempt to check the status of the server via another port. BurstNET™ will automatically reboot servers that fail to respond after a second tested port fails. If the second tested port responds properly, BurstNET™ will attempt to log into the server to restore/restart service on the initial failed port that was being monitored. It is the client’s responsibility to update BurstNET™ any time that the root password is changed on a server, otherwise BurstNET™ will be unable to restore/restart failed monitored services automatically, and will not be held liable for failing to do such.



This is of course assuming BurstNET had the correct root password. ;)

I don't think you can compare the two. Jay has personally invested a lot of money and time into their new datacenter and for a Nocster/DedicatedNow type product, DedicatedNow wins hands down.

No clueless techs, no single point of failure on the network, no lengthy "DedicatedNow" down threads (apart from the move - which albeit handled poorly - was announced).

i'll second what matt said. i've been to jay's new facility (fortress itx) and it's very sexy. i've met the techs and the guys running the show and they are clueful, which is more than i can say about a lot of other budget providers. if their product is what you are looking for, i'd put them firmly at the top of the list if i were you.

paul

Couldn't agree more..There is a reason and a good one we have and resell the amount of servers there that we do...{-;>

Originally posted by rusko
i'll second what matt said. i've been to jay's new facility (fortress itx) and it's very sexy. i've met the techs and the guys running the show and they are clueful, which is more than i can say about a lot of other budget providers. if their product is what you are looking for, i'd put them firmly at the top of the list if i were you.

paul

When I was with dedicatednow about 7 months ago, it was great. I would recommend them anytime.

Originally posted by Joshua
Did your server crash, and you not notice for 24 hours, or did their support not react for 24 hours to an issue? I've never had an issue with support being slow to respond after they changed helpdesk systems to PerlDesk - Their old one was a very bad system for the volume they were handling...


Logged 07-21-2004 - 10:25AM
4


please reboot the server
it seems down...



Salman
07-21-2004 - 10:57AM

Hello,

The server has been rebooted. It should be up shortly.


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inteltechs
07-21-2004 - 11:31AM

EDIT server is still down. Please have a look into it.

Kevin

Quoting support@burst.net:

> Salman has responded to your help desk request.
>
> Please preserve the subject line. This is important.
>
> -----------------------------------------------
> (Salman)
> -----------------------------------------------
> Hello,
>
> The server has been rebooted. It should be up shortly.
>
>
> _______________________________________________
>
> To respond to this ticket you can either reply to this email or visit this
> URL:
>
> https://support.burst.net/cgi-bin/pdesk.cgi?do=view&cid=240128
> _______________________________________________
>
> Was this response helpful? We would be grateful if you would submit a short
> rating for this response as part of our satisfaction monitoring.
>
>
https://support.burst.net/cgi-bin/pdesk.cgi?do=rate_response&nid=163932&key=AFOMMWNRWA
> _______________________________________________
>
> Thank you,
> BurstNET
> System Administration
>
Salman
07-21-2004 - 11:47AM

Hello,

The server seems to be up on the console.

Do you have any firewall rules in place that'd be blocking access to the server?


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inteltechs
07-21-2004 - 11:51AM

EDIT no I don't have any firewall on that server.

Quoting support@burst.net:

> Salman has responded to your help desk request.
>
> Please preserve the subject line. This is important.
>
> -----------------------------------------------
> (Salman)
> -----------------------------------------------
> Hello,
>
> The server seems to be up on the console.
>
> Do you have any firewall rules in place that'd be blocking access to the
> server?
>
>
> _______________________________________________
>
> To respond to this ticket you can either reply to this email or visit this
> URL:
>
> https://support.burst.net/cgi-bin/pdesk.cgi?do=view&cid=240128
> _______________________________________________
>
> Was this response helpful? We would be grateful if you would submit a short
> rating for this response as part of our satisfaction monitoring.
>
>
https://support.burst.net/cgi-bin/pdesk.cgi?do=rate_response&nid=163955&key=4D1VUV31DJ
> _______________________________________________
>
> Thank you,
> BurstNET
> System Administration
>
Salman
07-21-2004 - 12:19PM

Hello,

Please try this now. If you continue to have problems with this issue, please reply back and let us know.


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inteltechs
07-21-2004 - 12:20PM

EDIT i can ssh to the server now. What was the problem?

Quoting support@burst.net:

> Salman has responded to your help desk request.
>
> Please preserve the subject line. This is important.
>
> -----------------------------------------------
> (Salman)
> -----------------------------------------------
> Hello,
>
> Please try this now. If you continue to have problems with this issue, please
> reply back and let us know.
>
>
> _______________________________________________
>
> To respond to this ticket you can either reply to this email or visit this
> URL:
>
> https://support.burst.net/cgi-bin/pdesk.cgi?do=view&cid=240128
> _______________________________________________
>
> Was this response helpful? We would be grateful if you would submit a short
> rating for this response as part of our satisfaction monitoring.
>
>
https://support.burst.net/cgi-bin/pdesk.cgi?do=rate_response&nid=163970&key=3SXF4L677W
> _______________________________________________
>
> Thank you,
> BurstNET
> System Administration
>
Salman
07-21-2004 - 12:36PM

The PSU was acting up and had to be replaced.


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inteltechs
07-21-2004 - 04:11PM

EDIT it's down again.


Quoting support@burst.net:

> Salman has responded to your help desk request.
>
> Please preserve the subject line. This is important.
>
> -----------------------------------------------
> (Salman)
> -----------------------------------------------
> Hello,
>
> The server has been rebooted. It should be up shortly.
>
>
> _______________________________________________
>
> To respond to this ticket you can either reply to this email or visit this
> URL:
>
> https://support.burst.net/cgi-bin/pdesk.cgi?do=view&cid=240128
> _______________________________________________
>
> Was this response helpful? We would be grateful if you would submit a short
> rating for this response as part of our satisfaction monitoring.
>
>
https://support.burst.net/cgi-bin/pdesk.cgi?do=rate_response&nid=163932&key=AFOMMWNRWA
> _______________________________________________
>
> Thank you,
> BurstNET
> System Administration
>
inteltechs
07-21-2004 - 05:00PM

EDIT are you guys working on it?


Quoting support@burst.net:

> Salman has responded to your help desk request.
>
> Please preserve the subject line. This is important.
>
> -----------------------------------------------
> (Salman)
> -----------------------------------------------
> Hello,
>
> The server seems to be up on the console.
>
> Do you have any firewall rules in place that'd be blocking access to the
> server?
>
>
> _______________________________________________
>
> To respond to this ticket you can either reply to this email or visit this
> URL:
>
> https://support.burst.net/cgi-bin/pdesk.cgi?do=view&cid=240128
> _______________________________________________
>
> Was this response helpful? We would be grateful if you would submit a short
> rating for this response as part of our satisfaction monitoring.
>
>
https://support.burst.net/cgi-bin/pdesk.cgi?do=rate_response&nid=163955&key=4D1VUV31DJ
> _______________________________________________
>
> Thank you,
> BurstNET
> System Administration
>
Kevin
07-21-2004 - 05:58PM

EDIT i need an answer please.
Greg M.
07-22-2004 - 09:56AM

Hello,
I am able to ping and ssh to your server now. Has everything been resolved?


Greg Marx
BurstNET Technologies
Repair/Tech Support
https://support.burst.net

DedNOW is definately a top-notch provider and the new DC is definately top notch. They also have a very solid network, and as Rusko, and Matter said I would definately recommend them.

Originally posted by BitOMagic
DedNOW is definately a top-notch provider and the new DC is definately top notch. They also have a very solid network, and as Rusko, and Matter said I would definately recommend them.

sure, if they don't move their DC again :)...their tech guys are quite helpful.

Why would they move again? They now have a dc they own..