Hello all,

I lurk these forums under a different name but do not wish to have the company name associated with Alabanza... :rolleyes:

We've just received the bill from them and we are looking at an average cost of $1500.00 per server per month! :eek:

I have been reading and/or posting in this forum for over a year now and have also just done a search. But can't really find any real information on anyone that has moved from Alabanza.

We would like to know who you chose to move to and how it went. Any regrets?

How difficult was the move?...

Anything that will help us get away from Alabanza ASAP!

Thank you for your time and help,

v-rod

Try h-sphere, I've only heard good things about it.

Alabanza is more than just a control panel, its a complete web hosting automation with server, control panel, billing, ...

I have heard that burst.net has experience migrating some of their clients from alabanza to cpanel.

I have also personally read some thread about such migration, I am surprise to see that you could't find any.

Peter

Peter,

Burst.net is about the only company that I have found. But, from what I have read here, I don't think we will go that route.

Regards...

v-rod

There is a good chance, if you search for 'alabanza' you will find past discussions from poeple who have migrated over to another system (due to the same reasons).

I think I remember reading that HostingMatters migrated from Alabanza.

I'm right in the middle of moving 5 servers worth of customers off Alabanza to cpanel servers. It's a bit of a pain, but well worth the time and effort. Between Alabanza's bill and their (lack of) reliability, we just can't afford to keep the sites there.

I've heard a few people mention a script of some sort for moving sites. I prefer to do it all by hand. It gives me a better feel of where everything is going & keeps me on top of any problems that arise. Fortunately, there aren't too many problems. Databases are the hardest part, as the naming scheme is totally different.

kmh,

So who did you go with?

v-rod

BTW, what ever happened to Jumpline's H4H thing? That looked very promising...


v-rod

We're just beginning the transition of 9 servers to HSphere. We could actually lose 15% of our customers and make money in the move! We of course aren't planning on losing any and have been very deliberate in our migration plans. We'll let you know the results as they roll in.

v-rod, when you add up all the associated costs for the servers, you will find that you're averaging 1300-1500 per. This is not going to change unless it goes higher than that. Things did not used to be this way, but Alabanza made changes at the end of 2000 that drove costs up for their end users. Those changes and the continual, nagging network issues and disappointing support* forced us to make moves elsewhere. Those moves have been great for us, as it happens, as we've found that Pegasus is more responsive with regard to support when we need it and the network is much faster and much more reliable. We should be finished with migrations away from Alabanza by the end of this month (best case) or end of February (worst case).

Like Chris, we could lose a fairly significant percentage of clients and still come out ahead. As it is, very few people have elected to go elsewhere, since the migration has been done over the course of several months instead of all at once, and people understand that hosting is more than just pretty pictures in a control panel. As nice as the Alabanza integrated functions are, they are not as good as they used to be, and too expensive now for what they offer.

*Support example, and why this is so tremendously disappointing:

The other day, we couldn't SSH in to one of the servers. No big deal generally, but we're doing migrations remember, so if this takes the (now) usual support turnaround time to rectify we'll have to FTP things down from the server instead of creating a tarball for the move. I send in a note anyway, and the only thing I say is that we cannot SSH in to (servername), would they please take care of it. Nothing else was in the request, and we figured we were just a process restart away from being able to continue migrations from that server. That was Thu 1/3/02 11:15 PM according the the autobot we received to ack our request.

The problem cleared itself up before we received a response back from support - probably because the monitoring script bashed sshd in the head and restarted it.

The response we received from support:
'Hello,

There were some connection problems throughout the
entire US yesterday. Let us know if users are
still experiencing problems.

Have a good day!'

That response was received at Fri 1/4/02 5:16 PM. There were no known issues throughout the 'entire US' on 1/3, although there were problems on 1/4 with Level3 on the east coast. In addition, we didn't mention any systemic connection problems, and were able to connect to other servers that we have there just fine - and able to connect to control panels and web sites on the sshd affected server. You can draw your own conclusions from that particular response. Unfortunately, the type of response you see there is not as rare as it should be.

I won't turn this into a bash Alabanza thread - although i could ramble on for yrs...but, we were wondering what the heck happened w/ Jumpline as well. They were all hyped about the move and H4H at Web Hosting Expo. It seems they got back in bed with Ala though....I never really did hear anything - anybody else hear rumor/fact?

"Dear Sir/Madam,
I would like to take this opportunity to bring everyone up to speed with the recent state of our Host4Host System. I regret to inform you that the project has been placed on hold indefinitely. Due to recent events in the past few months, we have decided that we need to focus our resources on making the move to our new Network Operation Center (NOC) with Qwest. We have been seriously thinking this over the past few weeks and have found that this is the appropriate decision to make at this time. We are resolute in making the Host4Host System available to you. However, the move to our new NOC currently demands the vast majority of our administrative resources.

I know there are a number of you that have been seeking alternative hosting platforms and applications for your businesses. Unfortunately, I do not have anything concrete as far as the completion time of the Host4Host System. Therefore, I would encourage you to continue with your business plans and make whatever changes you deem necessary at this time. Our current priority is to complete the migration to our new NOC which will allow us to provide our clients with a faster and more reliable connection. I will certainly be keeping you up to date as any progress is made with the H4H System. Thank you for your time and support.

If you have any questions or suggestions just let me know."

I hope that wasn't an option Annette. The call about losing customers!
Heloo That would be a good response for me at present.