Hello to everyone,

Just a friendly reminder, for anyone who need and don't know about the FREE way to integrate a Trouble Ticket System (Customer Support System) into your Plesk, this is what you need (I guess).

Ever heard of PerlDesk (PerlDesk.com)? PerlDesk is a TTS with loads of features (can even compete with others commercial TTS) which is FREE.

The authur that PerlDesk did try to integrate PerlDesk with Plesk so your client can use their current Username and Password to login to the TTS and submit trouble ticket (in a very professional way). Soon, he even will come out with a Password Reminder feature which Plesk don't have.

The beta version of PerlDesk Plesk version is released but the Final Release is not here yet. The reason of why the Final Version is not release is that, the authur find that the demand is not high.

So, this post is for everyone who wish to have a good TTS that can be integrate with Plesk. What we can do now is post more question and if possible, help the authur to build and complete the Plesk version of PerlDesk.

By this way, everyone will have a good TTS for your business. Just visit www.perldesk.com and join the forum for Plesk version discussion. The authur want to see the damand and I guess you all who want will know what to do...

See you there...

Warm regards,
Leslie

Hi everyone,

Any who is interested in joining this discussion, below is the link to the forum. ;)

http://www.perldesk.com/forums/viewthread.php?tid=444

Warm regards,
Leslie

I've posted, though (as I said) make sure you hit the PLESK forums as well, as there are more users of PLESK there than here (obviously).

Hi Chicken,

Have you got your copy of the Beta of Plesk version of PerlDesk? I got a copy of 1.02 Beta. If you're interested, I can send you a copy... :D

Cheers...

Warm regards,
Leslie

Leslie, no I haven't. Keep meaning to go to the site and look for it, though if you've got it handy... :D

I've got a killer few weeks coming up, then vacation!!! Yeeeeeaaaaaa. So I'll be a zombie until then...

Hey there,

Wow, so where do you plan for your vacation? :blush: I got lot's more to do before I can really have a good vacation.

So, enjoy. In case you want the copy, just email me anytime... See ya and enjoy...

Warm regards,
Leslie

Quote AOL: "You've got mail" ::shudder::

I forgot to email about the vacation stuff, but it is just automatic (I generally work 3 months on, have approx. a month off year round). I'll probably clean up, and just R & R.