Félix C.Courtemanche
11-08-2000, 05:00 PM
Hello,
One of our customers registered many domains with orbital.net, a company offering many services, including registration of .co.uk, web hosting, etc.
Since they are a web hosting company as well, their domain managing tool lacks the essential possibility of changin the NS of a domain.
That customer gave me the information (his name, e-mail, username and password) to do the change because he had no ideas on how to do it. Once I contacted orbital.net (after figuring it was impossible to change the ns myself... you can only forward the domain as web or mail... obviously, it's not what we're looking for), they told me that since I was not the owner of the account, I couldn't make any changes to the account.
My questions here are... why would they 'forget' to add an essential tool for a registrar (NS change). They do it for free... but you have to e-mail them for it.
Why are they preventing anyone else than the owner to do any change? If I faked being my customer, would they have made the change?
Why did they change my customer's password after I asked for information on how to switch NS... and why were they so upset about the fact he gave his account information to me?
What happens if the owner is away, sick or worst... died? They keep the domains untill they expire, then sell them away???
I don't know, but this seems very weird to me. That and the fact that they have about no online help.
I definately do not recommend them as a registrar or web host to anyone. The fact that they have such a weird and useless security policy (which seems to be enforced especially when another host make a request) left a weird feeling.
One of our customers registered many domains with orbital.net, a company offering many services, including registration of .co.uk, web hosting, etc.
Since they are a web hosting company as well, their domain managing tool lacks the essential possibility of changin the NS of a domain.
That customer gave me the information (his name, e-mail, username and password) to do the change because he had no ideas on how to do it. Once I contacted orbital.net (after figuring it was impossible to change the ns myself... you can only forward the domain as web or mail... obviously, it's not what we're looking for), they told me that since I was not the owner of the account, I couldn't make any changes to the account.
My questions here are... why would they 'forget' to add an essential tool for a registrar (NS change). They do it for free... but you have to e-mail them for it.
Why are they preventing anyone else than the owner to do any change? If I faked being my customer, would they have made the change?
Why did they change my customer's password after I asked for information on how to switch NS... and why were they so upset about the fact he gave his account information to me?
What happens if the owner is away, sick or worst... died? They keep the domains untill they expire, then sell them away???
I don't know, but this seems very weird to me. That and the fact that they have about no online help.
I definately do not recommend them as a registrar or web host to anyone. The fact that they have such a weird and useless security policy (which seems to be enforced especially when another host make a request) left a weird feeling.