Hello. I am looking for people who have used TomSyer. Please post your experience and comments.

I am considering a server from him, but want to make sure he is reliable.

S E A R C H (http://www.webhostingtalk.com/search.php?s=)

-Greg

I have a server with Tomsyer. I haven't posted my review before, so a search won't help him find mine.
Tomsyer offered me a great price for a server at The Planet. The network was wonderful, I have had 100% uptime so far.
I signed up for their server monitoring program which will check your server every 3 minutes through SSH, then if it does not respond in 3 cycles, it will automatically put in a reboot request for you. I haven't even needed to try it out yet, I just know that they are monitoring the server by the 400 SSH connections a day.
They offered CPanel and Fantasico with Fedora, and it's worked great for me.
Tomsyer is not a 1 person company, and he does have a few more employees that answer tickets.
They have some great deals for servers on their web site and I would go for another one soon.
The only issue I had was they offer all their servers with a 10Mbps ports, so I kept maxing out the line when I did nightly backups. I requested a upgrade to 100Mbps for $10 more a month, and that solved that problem.
Even though I haven't gotten a phone call when I signed up, they already renewed my server automatically because I paid by credit card (many companies prefer Paypal), one less bill to worry about paying ontime.
I would highly recommended them.

I use TomSyer, and the service has been A+. Took a while to get it up, but once I learned to have patience, I have gotten an awesome server. Same with the 10 mbps port, but it doesn't really bother me all that much yet.

Edit: I use DirectAdmin, and it seems to be the most stable cp that I've used. CP may be more user-friendly, but I love DirectAdmin!

I've had a mixed experience with them after 2 weeks. They were extremely quick to get my server up and running, delivering it well before they said they would. But when they delivered it, WHM and CPanel were not working properly.

I submitted a trouble ticket and got no response to it for about 18 hours until I posted something here. Tom Syer PM'd me, asked for the ticket number and they resolved the problem within an hour or so.

Turns out there's some partition problems on the server as well (one of the partitions is set as a Windows 95 partition that's not active and the /var partition is set to only 256MB), it obviously was set up wrong and they've acknowledged that to their credit (bonus points for not trying to blame me for a mistake they made as some companies will do.)

I submitted a trouble ticket about 48 hours ago (Wednesday night). They've replied a couple of times (rather quickly) saying they were going to have everything fixed by someone in the data center, but nothing's been done and the one main question I asked and wanted answered, "when would it be done" hasn't been addressed (I asked that about 24 hours ago.)

(Tom, if you're reading this, this is still open.)

On the good side, the server has been very reliable and hasn't been down at all. Haven't noticed any connectivity problems and the price was awesome, once the initial kinks get out, it'll be well worth it.

A final negative (which could be turned into a positive easily) is if there was a way for customers to escalate things directly to Tom without posting on WHT. One of the main selling points of RackShack when theywere in their infancy (before they were EV1) was that if I had a problem and support didn't resolve it, HeadSurfer was awesome about responding and getting things done just by a simple e-mail.

anyone hosted game servers on tomsyer's boxes?

Tom is a nonest person (I'd like to thank Todd Abrams from LT for helping me verify this), so I would like to apologize for my former allusions here, at WHT.

The only problem IMO - as far as HeadSurfer comparison is in play - is that while HeadSurfer was probably sleeping with his servers in the early days of RackShack, Tom D. is living one thousand miles away from his servers and should rely on somebody else.

Despite our misfortuned experience with TomSyer and $180 total loss, they've got very high IPQ (http://www.usdedicated.com/hosting32.html) in our system of host assessment.

In my opinion they have gone down hill since the split between reviewtech and TonSyer.

I began with a dual Xeon from TomSyer for the sole purpose of running community game servers. BF1942 would start having connection problems once 10+ players were on. I also noticed intermittent ping spikes and sometimes ssh would freeze/lose connection. I pretty much wasted $219 on that machine because it was usless for a game server. I had to beg tech support to look into it and still didn't seem to believe me. A friend of mine has one of the AMD 3000+ boxes with them and he has told me it lags terribly running UT. However to end things on a good note the P4 2.4 I have with TomSyer runs very nicely as a webserver.

Originally posted by scopey26
anyone hosted game servers on tomsyer's boxes?

My friend does, and he has the same problem that the person above me has, ping spikes.

Originally posted by Imago
The only problem IMO - as far as HeadSurfer comparison is in play - is that while HeadSurfer was probably sleeping with his servers in the early days of RackShack, Tom D. is living one thousand miles away from his servers and should rely on somebody else.


I didn't even realize that Tom Dietzel was the one who's in charge of the company, I figured it was some guy named Tom Syer :) (Syer sounded like a last name) :)

Anyway, turns out that it's been Tom Dietzel who's the one who's been helping me out all along. Speculating that my machine is just one of many in the data center that needs to be worked on.

Originally posted by Zion
My friend does, and he has the same problem that the person above me has, ping spikes. Servers are right on ThePlanet's network, you shouldn't see any issues with ping spikes - I haven't seen any issues over at TP recently.

- Matt

Originally posted by mainarea
Servers are right on ThePlanet's network, you shouldn't see any issues with ping spikes - I haven't seen any issues over at TP recently.

- Matt

Same here... no problems with TP currently (other then support is getting slower sometimes, but thats TP's support, not Tomsyer)

Originally posted by mainarea
Servers are right on ThePlanet's network, you shouldn't see any issues with ping spikes - I haven't seen any issues over at TP recently.

- Matt

Oddly enough I also have a SM server that has no ping spikes at all, so why would would my TomSyer box have that issue? :confused:

Are you using any sort of a iptables or APF rulesets? I have seen that along with some custom kernel mods cause all sorts of strange network issues.

quick test would be to run

service apf stop
service iptables stop

Then play your game and see if you still get spikes

Also SM uses RH9 or RHE3. Tomsyer is mostly Fedora Core 1 based servers.

Thanks

Jeremy

I know the true reason for the Syer name pm for more info

Originally posted by LTADMIN
Are you using any sort of a iptables or APF rulesets? I have seen that along with some custom kernel mods cause all sorts of strange network issues.

quick test would be to run

service apf stop
service iptables stop

Then play your game and see if you still get spikes

Also SM uses RH9 or RHE3. Tomsyer is mostly Fedora Core 1 based servers.

Thanks

Jeremy

It also happened with the firewall disabled. My SM machine rund RH9 and the TomSyer machine was running Fedora.

My box is with Tomsyer (Fedora Core 1 indeed) and I've seen no problems at all. 100% uptime. slow setup but awesome support. They know what they do.

Example of a tomsyer box: http://overclockhost.com or 67.18.206.186

Just got an e-mail from Tomsyer Networks:

We have had something brought to our attention that may directly affect the quality of your dedicated machine. This email applies to the most recent customers. The reason for this email is to announce that there has been flaw in setup in a few of the servers deployed. The flaw in the setup of a server is the partitioning of Linux hard drives. The error is that the /var has been partitioned so low that it is virtually useless and allows for many problems to begin. Another known error is that there is a win95 partition also installed. We are working to correct this and are in need some information from you. We need the following of those who have experienced this problem or have recently gotten their server (Fedora, RH9, Debian or FreeBSD) to provide this information:

Seems that they're on top of the problem, a bit slow but if it's happened to a lot of people then I'm guessing that they're a bit swamped right now.

Only important thing right now is to give people a timetable and I think everything would be great.

Yeah, I got that letter, but I'm not having any problems, so I'm not going to worry about it. If it ain't broke, don't fix it. I'm not going to risk something happening, everything has been A+.

I'm not actually having problems, the server is working great. It's just aht the /var is now 90% full and will be completely out of space within about 3-4 days.

I'd go into the server and do a df command and an fdisk -l command for both /dev/hda and /dev/hdb. If /var is set low, then you're going to need to have them fix it eventually and same thing if there's a Windows 95 LBA partition.

I don't even seem to have a partition just for /var
should it show under a df -h ?
I just see my normal /boot and /

Yeah, I didn't see a /var either on my server.

Also, curious from other tomsyer.net customers, how long does a reboot request ticket usually take? (if you've had to put one in before). I'm sitting at three hours with no response. priority was set to Urgent

Originally posted by poppyq
Also, curious from other tomsyer.net customers, how long does a reboot request ticket usually take? (if you've had to put one in before). I'm sitting at three hours with no response. priority was set to Urgent Are you referring to submitting a reboot ticket through their helpdesk? That's not how it's done there :). In the welcome email, you should've received a reboot page - http://www.tomsyer.net/reboot/YOUR.IP.GOES.HERE . Your username is your IP address, and password is whatever password you originally gave them.

-Josh

I do recall seeing that now, thanks.

Anyone run game servers still have the ping spike problem?

I've had a server with Tomsyer for about a week and so far so good. It really is a barebones service though. They don't provide any DNS servers. And I can't find any sort of admin interface where I can check things like bandwidth utilization. Does anyone know how I'd keep track of my bandwidth usage if I have no control panel installed?

install bandmin :) I love it.

Use bwbar or install mrtg.

No one has yet to say how long it takes to get a reboot done ..

Well between tickets and using the /reboot URL it's been 8 hours and still no reboot

Originally posted by poppyq
Well between tickets and using the /reboot URL it's been 8 hours and still no reboot Did you bother calling 888-TOM-SYER earlier (during office hours) to see what was taking so long? I call the company if my server isn't up within 30 minutes of my reboot request being submitted.

For a reboot you should really use the phone. Well, with Dinix they reboot my server before I have a chance to get back to my ticket list! :-)

Originally posted by WebMate
For a reboot you should really use the phone. Well, with Dinix they reboot my server before I have a chance to get back to my ticket list! :-)
Agreed, however, for whatever reasons, not everyone wants to use the phone. Therefore, reboots via email requests should still be handled in a timely fashion.

Did you sign up for Tomsyer's automatic reboot service if your server stops responding?

Welcome.
I pay for new dedicated server in Tomsyer.com in wednesday and pay for it at this same time. . Yesterday i was receive one of e-mail form tomsyer.com with first information about my new server. And my qestions is: Is any chance to get full work server in Friday (in this day). Support don't respond for my qestions:(( Tomsyer.com was have a quite poor help:( Tnx for responding

I saw a cool special on this site with from TomSyer with 24 hr delivery... ordered it, and got charged more... but these people do not answer their phone, they do not return phone calls... and if you download their chat software, nobody has a clue. Ordered on 08/02/04 and I am still waiting to resolve this issue on 08/08/04.

Tom, if you are reading this... CANCEL MY ORDER DUDE! I will find a more reliable service...

My advice... well, read the above... if that doesn't give you a clue, then go for it!

Regards,

Ricky Greer
Magical Websites

It took me 8 days to get my server, but I've had 100% uptime since. Reliable? Tomsyer has that.

I guess it wouldn't be a problem if you never used the service. I have customers that we do development services for on shared servers that want to move to a new dedicated server that I ordered. On this site they stated 24 hrs... 2 or 3 days may have been fine although I'm still putting off my clients.

The problem that I have with them is that they do not answer their phones, they do not return phones calls left on their answering service, and the people on the chat service software they require you to download doesn't have a clue... they refer you to an email address.

I guess that if you can wait 8 days for a server... that is great... but what happens when you have an issue with your server that requires their support? Can you wait 8 days to see if they "may" provide support for you?

I AM NOT IMPRESSED! And I'm in search of a better solution...

Just my opinion.

Hmm fair enough magical1 but my experience was a lot different. Just a question, did you select the server with the 24 hour setup? Some have them some don't and I almost selected the wrong one.

I have had longer than desired ( I wanted 30 minutes :D ) wait time to setup my server with Tomsyer but I have several with them and they have been very responsive to the few real problems I have had. There is no question that they are not the best phone response company. You should use their email or helpdesk. That seems to be a lot better.

I would and do recommend them. And I use them for gaming and cpanel servers.

I spent THREE days reading through messages on this system before selecting them, and based on the feedback found here, thought that I had made a good decision. I clicked on a link found on this site, went to their site, selected the exact same server that was advertised, and even though it was $20 a month higher than advertised, I STILL ordered it because I needed it!

Ok... if they are so great, why do I not have any response from them after a week of waiting? Why can they not answer a phone call or at least respond to messages? That place is a JOKE and if they bill me for something they can't deliver there will be issues.

They collected my billing info for my credit card and have probably charged it already, but I can't even get a response from them.

BUYER BEWARE OF THIS SCAM!

That's how I feel right now...

I currently have 3 servers with Tom Syer - 2 linux boxes and 1 windows with Helm and my experience is truly mixed

1. My first dual xeon was great - setup took 2 extra days but it works nicely

2. Second batch of orders was slow - the DA server got screwed up and they had no clue how to install HELM which took 3 more days + 2 days on the DA so order was very late

3. Their support is good at times (I'd call and Tom would answer the phone) but other times tickets go unanswered or I get unsatisfactory answers like we can't do this without Tom.

4. They don't support anything BUT cpanel but they continue to sell Helm, DA etc. While I knew they did not support DA - they told me they don't support HELM and I was quite angry / confused. How am I supposed to use helm ... basically HELM wasn't even set up correctly.

Either way, if you just want a decent box for some non mission critical things - go with tom syer - that or if you know everything about managing a server. If you need them to do something - don't expect it done that quickly

Thanks for the response... I don't need much... just a box to host my sites on and a few of my client's sites on. All I ordered was a P4 2.8/1GB/120GB w/Linux/cPanel/WHM on it I could have had this at SB or EV1 almost immediately (and I needed it that soon) but I was wanting a box that was at ThePlanet datacenter and was willing to pay more to get that

Know anyone that can provide at least that for under $120 a month (or less paid quarterly)?

mmm.. for me I have one cpanel box with them and reboot was instant within 5 minutes via /reboot URL
(I used /reboot at 4 different times and always server was rebooted within 5 minutes.. so i guess their system is well managed.. as /reboot requests directly go to DC)

My first server was setup within 48 hrs and second server was ordered on friday.

I have pretty decent experience with tomsyer.

-Tarak

It took five full days (Monday afternoon to Saturday night) from time of order to time the server was ready for my use. Based on my use of other providers I find that to be excessive for a package deal with no customizations.

I am now suffering 15+ hours of downtime because the server did not come up after a reboot. The reboot URL provided does not exist and so far my helpdesk ticket has remained open.

I ordered one on saturday and they said they dont do setups on weekends so we shall see how long it takes.

i too ordered on Saturday and still waiting

i'm at this moment wait from wendsday. This is not acceptable. Response for my ticket - 1 day -- maybe not a very wrong, but time response should be lower. In tom chat i don't receive any support... this is very poor situation... How many i must wait:(

ive had no problems with them. pretty dern happy.

Originally posted by milkmycow
ive had no problems with them. pretty dern happy.
Me too. Once they got the server up and running it's been a perfect 100% since then.

One of our boxes is hosted at Tomsyer. Yeah, they're not bad. Had a few problems like other guys getting it activated, they're quite slow. Had extremely bad errors with the Kernel and Tomsyer had to replace the memory in the box... pulled our server at an appropriate time though (2AM).

Response time on tickets is rather slow, especially when you're awaiting activation.

Also not received my free Clientexec license despite request over 2 weeks ago.

All in all, the servers are reliable when they're active and have gone through the occassional teething problem.

5 out of 10.

You need to keep in mind that Tomsyer does not build the boxes themselves.
They are a reseller for Layered Tech. So when you order a box, Tomsyer send it through LT, who give their OK for the box before Tomsyer releases it to you.
If you plan ahead, and know what type of system you want, Tomsyer is a great deal.
I would have gone with LT myself, if only they would have Fedora and CPanel supported and managed on their network, their specialty is BSD.

i receive my box today (ordered saturday)

server work, but CPanel have not licence

wait for support ticket solving

i wait for my box from wendsday 5.07.04 and still dont have acces to server... 72 hours expired;/

support request solved and my server with cpanel today work ok

We have one server though TS... here is what we've ran into:

1) Ordered a server with 24 hour setup (took longer then that, more like 48 hours).

2) The password that came with our welcome email did not work, took TS more then 24 hours to respond to that ticket.

3) Server was rebooted twice a couple of days ago by someone and the root password was changed. Submitted a ticket and it took over 28 hours before we had access to the server again. This is the response we received from Tom Dietzel:

24/7 Support does not mean instant replies.
Your issue was reported as a reboot page.
Thank You

Here is the original ticket submited... you tell me if this was reported as a "reboot page" :rolleyes:

Twice today, it appears that someone reboot our server (67.18.###.###). I tried to login into it, and the password no longer works. I am the only one who knows this the password to this server. I would like to know:

1). Who rebooted it and why.
2). Who changed the password and why.

Please change the password back to {password} ASAP.

Did I mention anything about a reboot page? Nope...

4) Server was rebooted today by someone.

As for their 800 number, don't plan on ever getting a human on that, it basically just tells you to you get online and install their chat client or submit a ticket.

Overall rating of tomsyer: D (not recommended)

Originally posted by phark


Twice today, it appears that someone reboot our server (67.18.###.###). I tried to login into it, and the password no longer works. I am the only one who knows this the password to this server. I would like to know:

1). Who rebooted it and why.
2). Who changed the password and why.

Please change the password back to {password} ASAP.

Did I mention anything about a reboot page? Nope...

4) Server was rebooted today by someone.

As for their 800 number, don't plan on ever getting a human on that, it basically just tells you to you get online and install their chat client or submit a ticket.

Overall rating of tomsyer: D (not recommended)

They probably gave someone else 'your' remote reboot receptacle login/pw. :)

new story with Tomsyer

when i receive new server from tomsyer (about 4-5 days ago) it work on 100Mb port and i checked it was really speed

but since yestarday my server work with only 10Mb port (not more than 1 megabyte per sec)

who know which speed is normal for tomsyer?

Originally posted by fhost
who know which speed is normal for tomsyer?
All Tomsyer's server at The Planet are at 10Mbps.
You have to request, and pay $10 more a month to get upgraded to the 100Mbps port.

Originally posted by MagiCat
I've had a mixed experience with them after 2 weeks. They were extremely quick to get my server up and running, delivering it well before they said they would. But when they delivered it, WHM and CPanel were not working properly.

I submitted a trouble ticket and got no response to it for about 18 hours until I posted something here. Tom Syer PM'd me, asked for the ticket number and they resolved the problem within an hour or so.


D'oh. Same just happened to me... Logged into WHM for the first time to find this error:

Content-type: text/plain The Cpanel Key Server said returned 500 Request Denied - No license entry found for your machine ([my ip addy])! X-DES-KEY: generate error Invalid Lisc File

Here's hoping my wait is less than 18 hours! :-D

Just to give more public feedback -- I ordered the server on Saturday afternoon using my dad's credit card (long story, haven't received my new one from my bank yet) -- to their credit, Tom checked with my dad, since different name and different state...

They quote setup within 72 hours, excluding weekends... So technically, they had until start-of-business Thursday (do the math - not "Wednesday night"). Got my welcome email around 8pm Tuesday, which is about 36 hours after the Monday, or still within 72 hours even if you count the weekend.

So, hopefully this will be my only "glitch". :-)

Great, wish I had seen this earlier. I placed an order friday or saturday, sometime over the weekend. either way, I figured it would be up tuesday, maybe wednsday (today) at latest since they dont do weekend setups.

apparently not, Im being told my box wont be up until MAYBE tomorrow night! that tells me its not going to be up tomorrow night. It also took 20 some hours to reply to my email. :(

I'm running out of bandwidth my current hosting situation (probably run out today), so im pretty much screwed.

I do not like topsyer (yes i had a server with them). I would tell you to go with angelnetworkz ( http://angelnetworkz.net ). One month, no problem so far.

PS : guess how long it took them to set up my server!? 7 non-working days! YES 7!!!!! Angelnetworkz took about 2 days.

Originally posted by jerry12304

PS : guess how long it took them to set up my server!? 7 non-working days! YES 7!!!!! Angelnetworkz took about 2 days.

:(

You still want to go with them? i didt think so :)

Contining the feedback...

I submitted a ticket for the cPanel at 11:29pm, received a response at 1:01am saying it should be fixed in about 10 minutes. I think it was actually about five minutes...

The only other problems I had were due to my own novel status -- I've had reseller accounts for about three years now, but this is my first dedicated, so I didn't know, for example, to add my assigned IPs to the pool, and although I might have missed that, I didn't see instructs to do that anywhere in the setup instructs.

So far, I'm pretty happy. Talking with Dwight and/or Tom -- they seem to be pretty fast (I got responses to the several ticket-contacts I made in 15-30 minutes, tickets at the "Medium" level of priority (range is Low-Medium-High-Emergency, or some similar - four levels)), and they're definately friendly. Although it might have helped that I was friendly at them - it's a good general rule in life I found... People respond better to "Hey, I have a problem, and I might have screwed up something" (because it's possible, ya know) vs. "What's the problem with your server? I want it fixed NOW!"...

I did have one weirdness that I still haven't figured out -- I sent a message to the support box using a non-customer email address -- the message disappeared into thin ether... I show I sent it, but I never got the confirmation, and when I went to do the support ticket lookup for that address, it found nothing. But, it's a pretty minor deal - I got no confirm, so I knew to go looking immediately, and I opened a ticket just fine on the web...

I tell ya what - having a dedicated server, even with WHM/cPanel, is definately a different baby than having reseller hosting... Just like the leap from having cPanel to WHM/cPanel takes some time to learn, same here.

But it's pretty cool. And I definately give TomSyer.net two thumbs up so far...

Tom Syer's response is very very erratic. Sometimes its within minutes - others its a few hours. Setup IS a few days though

Few days? you mean a week rite?

Originally posted by jerry12304
I do not like topsyer (yes i had a server with them). I would tell you to go with angelnetworkz ( http://angelnetworkz.net ). One month, no problem so far.

PS : guess how long it took them to set up my server!? 7 non-working days! YES 7!!!!! Angelnetworkz took about 2 days.

Originally posted by The Broadband Man
Tom Syer's response is very very erratic. Sometimes its within minutes - others its a few hours. Setup IS a few days though

How long did it take to get your server up?

I'm guessing tomsyer is a 2 man operation? I can deal with that, I dont need support, I just need my server.

they only answer support tickets in about a 2 hour window between 4 and 6 am for me. and they never fix my problems, and i have to give them more info and wait another day to respond.

its quick and stays running tho.

Yeah, I have two seperate tickets in for 5.5 and 6 hours respectively now... But they are relatively low importance... So I'd be biting my nails if it was critical stuff. :-)

I'd rather have good servers and sometimes-fast-sometimes-slow response than bad servers and instant response... :-)

After all of two days, I still vote they're good. :-) But ask me again in 3-6 months... Meanwhile, I gotta find a book to read up on server admin... :-)

Í've noticed that regular mail (not support issues) will take them at least a day to answer, I've never recieved a reply the same day.

Am I right when saying they have 10mbit uplink and 100mbit downlink - per default, or is it 10/10?

I ordered a server with them yesterday. Their support is fantastic. Sent a ticket, was replied to within 15 minutes. The other day it was about 3 hours, but it really doesn't bother me. Still waiting for the server to be activated / email sent out with the information, but setup time doesn't bother me either. The quicker the better, though.

Some people who replied to this seem like 12 year old kids, the way they spell. "Liek omg der supprot sux n servar took weekz to activete!!!111"... Just shutup.

Got server on 23/08/2004 and until today 26/08/2004 I'm still getting error on WHM says that apache has error and can't fix it from WHM or SSH, even I rebuilt it from /scripts/easyapache.
Tomsyer said that it's normal and will work fine as soon as I follow the steps on their email.
I have followed all the steps, and nothing happened.
I'm getting verry unhappy with their service, because they do nothing as well no replies on my tickets.

TOMSYER if you read this please DO SOMETHING!!!!
or give me back my money!

I know I'll get what I've paid for but I don't think this is the one I'll get :(

You might want to read the AUP/TOS. Especially the bits in bold red

I know that they says that all fees are nonrefundable, but if compare with the services that customers get, don't you think that they've cheated on customer?
Sorry don't want to accuse them, I just want to tell what I think

Actually, I did have problems with the service and they did acknowledge it and refund my money without any hassle whatsoever.

I did wonder about that because the words in bold red that he's talking about are:

"*All Payments To The Tomsyer Network Are Non-Refundable*"

while on the "About Us" page it says:

"We do not try to give you free services like most, we simply give you your money back , or not charge you for the following month."

I just told them to refund my money, let's see what they'll do

well.. no reply today, and its 2:15, so I dont expect one. I doubt my server will be up tonight as well.

Originally posted by adirondack
well.. no reply today, and its 2:15, so I dont expect one. I doubt my server will be up tonight as well.

Ya it wont, they will tell you "with in 24 hours". But it will take a week..;) ;)

One aspect of TomSyer is that I noticed most things got done at night (which was good since that's when I did most things as well) :)

Originally posted by MagiCat
One aspect of TomSyer is that I noticed most things got done at night (which was good since that's when I did most things as well) :)

Also because tomsyer is a oneman company and he has to work in the morning? ;)

Server updates should be made on offpeak hours.

If server management is a concern, cough up $50/month and pay for an admin company, might be a good idea to have a backup anyway.

my 2c

Originally posted by MagiCat
One aspect of TomSyer is that I noticed most things got done at night (which was good since that's when I did most things as well) :)

yeah but theplanet is setting up my server, not tomsyer, atleast I'm pretty sure. I doubt they have a tech at all 4 dc's, or even 1. So I just dont understand what the hold up is. I was told there were 2 ahead of me, they cant deploy more then 2 servers in a day? I could do that in an hour.

they are on EST time as well, but when I called I just got an answering machine.

I really dont care what they do and when they do it, I just want my box up, I can take it from there.

I normally wouldnt care about the wait, especially considering the price I got, but im biting my nails on this because im steadily running out of bandwidth! all my sites will be down tomorrow FOR SURE.

Originally posted by jerry12304
Ya it wont, they will tell you "with in 24 hours". But it will take a week..;) ;)
and your just getting annoying dude, I'm sure everyone appreciates the input of your experience, but its become an annoyance. there is no need to reiterate the same thing so many times.

seems to be a problems with all host, setup time that is. Some people say they got it in hours others in days, even to the same seller.

Guess just order it before you need it next time. Good luck eating your nails...

Originally posted by adirondack
yeah but theplanet is setting up my server, not tomsyer, atleast I'm pretty sure. I doubt they have a tech at all 4 dc's, or even 1. So I just dont understand what the hold up is. I was told there were 2 ahead of me, they cant deploy more then 2 servers in a day? I could do that in an hour.

they are on EST time as well, but when I called I just got an answering machine.

I really dont care what they do and when they do it, I just want my box up, I can take it from there.

I normally wouldnt care about the wait, especially considering the price I got, but im biting my nails on this because im steadily running out of bandwidth! all my sites will be down tomorrow FOR SURE.


and your just getting annoying dude, I'm sure everyone appreciates the input of your experience, but its become an annoyance. there is no need to reiterate the same thing so many times. Tomsyer does not resell servers for ServerMatrix. They resell servers for LayeredTech.com, who colocates in ThePlanet and Savvis. They also resell for Suberb and VersaWeb (I believe).

Originally posted by serverunion
Guess just order it before you need it next time. Good luck eating your nails...

If it was possible, I would have done that, but I just moved so I'm tight on money.. I had to wait until I was comfortable enough to shell out the money.

eat or server? I tempted myself with ramen for a week or two until I got paid, but I think after a couple days I would have been sick of it. haha.

Originally posted by adirondack
And your just getting annoying dude, I'm sure everyone appreciates the input of your experience, but its become an annoyance. there is no need to reiterate the same thing so many times.

NO i say that if i wanted to. You can put me on ignore if its an "annoyance". Im not breaking any rules at WHT "dude"......relax. I guess you feel all tough behing that computer rite?

Originally posted by Joshua
Tomsyer does not resell servers for ServerMatrix. They resell servers for LayeredTech.com, who colocates in ThePlanet and Savvis. They also resell for Suberb and VersaWeb (I believe).

Ahh, Ok! Layered and Superb don't offer DirectAdmin, so I assume my server is with VersaWeb if thats the case, but Versa doesnt offer FreeBSD (I might have passed over it).. or tomsyer is installing DA on their own.

I was actually going to go with VersaWeb, but they ran out of the 49.00 servers.

Either way, I hope to god its up tonight as said, but I doubt it. :(

just looked at the tomsyer site and it looks like they are offering servers at more DC's now...

Originally posted by jerry12304
NO i say that if i wanted to. You can put me on ignore if its an "annoyance". Im not breaking any rules at WHT "dude"......relax. I guess you feel all tough behing that computer rite?

Yep, thats it! you hit the nail on the head there! ;)

People, people, calm calm calm!

This topic is getting a tad hot, let's all take a chill pill, step back and then come back refreshed. :)


Can I ask, are TomSyer servers managed or unmanaged? For the price he's selling them at, I'd suspect unmanaged. I mean, you cannot expect a good managed service for the price he charges. His prices are very competitive, and as an unmanaged dedicated server provider he could do very well.

You people should all just spend an extra $100 on a server admin, and be done with it.

I understand problems with server setup times, but tell me what data centre does not have a problem with that at one time or another?

contacted tomsyer a while ago, he stated that management is ivolving, "keeping the server running" so I vote for pretty much unmanaged.

contracting a sysadmin company is ALWAYS a good idea at least as a secondary.

If setup delays are all the worry, I think you are in good shape!

Originally posted by adirondack
Yep, thats it! you hit the nail on the head there! ;)
;)

Originally posted by Anjay
People, people, calm calm calm!

This topic is getting a tad hot, let's all take a chill pill, step back and then come back refreshed. :)


Can I ask, are TomSyer servers managed or unmanaged? For the price he's selling them at, I'd suspect unmanaged. I mean, you cannot expect a good managed service for the price he charges. His prices are very competitive, and as an unmanaged dedicated server provider he could do very well.

You people should all just spend an extra $100 on a server admin, and be done with it.

I understand problems with server setup times, but tell me what data centre does not have a problem with that at one time or another?

Basically Un-Managed.

Really, I probably have no right bitching, I'm just on edge, in the same.. I'm used to rackshack/ev1servers by the time I finish ordering their system delivers me a ready to go box. Obviously, tomsyer/whoever they are reselling for doesnt have the capabilities to do this. I cant hold that against them.

I just still dont see the delay though, this will be the fourth day and I'm starting to get the vibe that if its not up tonight its gonna be awhile.... :( as well, we are coming up onto the weekend............ !
Servers are sometimes deployed on Weekends but not always. Weekends and US National Holidays are not counted towards the 72 hour time frame for setup on a dedicated server.

I've also been waiting for a box for a few days now, so soon I'll need artificial nails... :D
Hate the 24-72h setup, just write a week and everyone's happy even if the box comes online after 72 hours ;)

-Jonas

Originally posted by adirondack
Basically Un-Managed.

Really, I probably have no right bitching, I'm just on edge, in the same.. I'm used to rackshack/ev1servers by the time I finish ordering their system delivers me a ready to go box. Obviously, tomsyer/whoever they are reselling for doesnt have the capabilities to do this. I cant hold that against them.

I just still dont see the delay though, this will be the fourth day and I'm starting to get the vibe that if its not up tonight its gonna be awhile.... :( as well, we are coming up onto the weekend............ !

I have multiple servers from Tomsyer.net and I have been very happy with them. Servers are usually setup 24-72 hours ( which is common throughout all server providers ). Servers are unmanaged, but it doesn't mean that they won't help you at all. I know once in a while ( knowing that my boxes are all self managed ) and I run into something that I really do not know how to fix, they have always guided me to even sometimes fixed it for me! They are wonderful people and I totally recommend them :)

I have one server with Tomsyer and it took about eight days to get up. So far, I've had 40 straight days of uptime so far(knock on wood) and they even bumped back my due date to reflect the day I got my server. There hasn't been a hiccup and my bandwidth is readily availible, they are a good host if you can just wait some time to get the server.

You know, there are enough folks here with servers... Anyone have trouble getting the Fantastico set up per instructions? I've bounced back and forth with support a couple of times, and I haven't gone back and given them the latest details I figured out, which is that when I execute "sh install.sh" (after obtaining the file), I get a lot of "file already exists" and "cannot copy file" messages, emphasis on the former...

Anyone else run into that, and do you know what fixed? :-)

Meanwhile, I do also notice that things tend to happen during the night -- but I agree with those that mark this generally as a Good Thing(tm). :-)

Support seems to be pretty decent - they seem to be in a hurry all the time, but they're running a lower-than-average-profit-margin business, so I'm getting the value I'm paying for, and it works for me. :-)

I'd definately recommend TomSyer to anyone who either knows what they are doing, or isn't trying to run a business or something where they expect instant service for the tiniest issue. But hey, I'm not paying $200, $300, $500, whatever. I'm paying $80/mo. That works for me. :-)

Originally posted by Isaac.Eiland-Hall
You know, there are enough folks here with servers... Anyone have trouble getting the Fantastico set up per instructions? I've bounced back and forth with support a couple of times, and I haven't gone back and given them the latest details I figured out, which is that when I execute "sh install.sh" (after obtaining the file), I get a lot of "file already exists" and "cannot copy file" messages, emphasis on the former...

Anyone else run into that, and do you know what fixed? :-)

Meanwhile, I do also notice that things tend to happen during the night -- but I agree with those that mark this generally as a Good Thing(tm). :-)

Support seems to be pretty decent - they seem to be in a hurry all the time, but they're running a lower-than-average-profit-margin business, so I'm getting the value I'm paying for, and it works for me. :-)

I'd definately recommend TomSyer to anyone who either knows what they are doing, or isn't trying to run a business or something where they expect instant service for the tiniest issue. But hey, I'm not paying $200, $300, $500, whatever. I'm paying $80/mo. That works for me. :-) Not sure why you're getting that error with the Fantastico - We've installed Fantastico on our Tomsyer server, and on many of our clients' servers with no issues.

When i got the box they told me to install it myself. Indeed. Tomsyer is a great company. ;) Angelnetworkz actually installs it for you.

Originally posted by Isaac.Eiland-Hall
You know, there are enough folks here with servers... Anyone have trouble getting the Fantastico set up per instructions? I've bounced back and forth with support a couple of times, and I haven't gone back and given them the latest details I figured out, which is that when I execute "sh install.sh" (after obtaining the file), I get a lot of "file already exists" and "cannot copy file" messages, emphasis on the former...

Anyone else run into that, and do you know what fixed? :-)

Meanwhile, I do also notice that things tend to happen during the night -- but I agree with those that mark this generally as a Good Thing(tm). :-)

Support seems to be pretty decent - they seem to be in a hurry all the time, but they're running a lower-than-average-profit-margin business, so I'm getting the value I'm paying for, and it works for me. :-)

I'd definately recommend TomSyer to anyone who either knows what they are doing, or isn't trying to run a business or something where they expect instant service for the tiniest issue. But hey, I'm not paying $200, $300, $500, whatever. I'm paying $80/mo. That works for me. :-)

Originally posted by jerry12304
When i got the box they told me to install it myself. Indeed. Tomsyer is a great company. ;)

Uhm... I don't know if you read what I wrote, but basically... TomSyer told me to install it myself, too... They gave some very basic instructs, but something went wrong, either in their instructs, or my attempts to follow them.

You're still allowed to be sarcastic, mind, I just wanted to make sure you were being sarcastic at the right thing. :stickout:

When i got the box they told me to install it myself. Indeed. Tomsyer is a great company. Angelnetworkz actually installs it for you.

I've installed those type of addons with the simple instructions from Tomsyer.net without any problems at all. Even if you did had problems, I am sure reading forums will usually fix your problems. Also, if you search the forums, you will see way more horror stories about Angelnetworkz than most of the other server providers. Tomsyer.net is more reliable and professional than Angelnetworkz by far. Angelnetworkz shouldn't even be used to compare to Tomsyer.net.

Bah. Can't edit my message above -- Dwight at TomSyer is looking into my Fantastico problems I mentioned above - they're out early tonight... heh.

Must be a slow start, `cos he replied to my ticket in something like 5-10 minutes. :-)

Who knows? I may have tweaked myself into trouble or something.. I tried not to play too much, but I might have hit the wrong thing... heh. We'll see.

Don't mind me, I'm just a boy with a new toy. Gone are the days of legos and matchbox cars... now I play with bits and bytes. :-)

Isaac.Eiland-Hall, glad to see you know there is the occational error when it comes to computers. Nice of them to help, since if true terms they dont manage the servers. Can always get the server hardened or pick up a management company to get things started.

GOOD LUCK :)

Yeah, one of my first expenditures will be to get it hardened... Probably rack911, from all the good things I've heard about them... Just got to hang on `till the next paycheck... :-)

Since I'm only hosting myself, friends, and one non-profit software project (which I'm basically donating my massive excess bandwidth for downloads - so nothing critical stored - would merely be inconvenient if I went down), I figure I'm going to learn by trial of fire to pick up some more server skills... You learn by doing...

Hopefully, my trial won't be too hard... I really really don't look forward to the joys of, say, being rooted...

Oh, and everyone calling TomSyer a one-man company is wrong. I think it's two people. <grins>

Hello all,

I've had a server with Tomsyer for quite some time now. I have to say I have received a great service! The server is fast and connections are steady. Tomsyer is not a one man company, I've talked to many support techs at the company and their support is very fast and effective. I have nothing but good things to say about Tomsyer and I highly recommend them.

<<Signature to be setup in your profile>>

Isaac:
Yes you're right there're probably two man on tomsyer...dwight & tom, coz I dealt with both of them, and now I don't coz I get no reply for my support ticket & request refund/stop billing me.

CMachuca:
I guess you're the lucky man, poor me I'm one of the unlucky man here :(

apparently my box just needs to go through testing for a couple hours and it will be up......... w00t.

Originally posted by l0ck_up
Isaac:
Yes you're right there're probably two man on tomsyer...dwight & tom, coz I dealt with both of them, and now I don't coz I get no reply for my support ticket & request refund/stop billing me.

CMachuca:
I guess you're the lucky man, poor me I'm one of the unlucky man here :(

they said there's 8 people there, but the only two i've talked to is dwight and tom :eek:

I had no problems installing Fantastico based on Tomsyer's instructions. Nothing wrong with him saying to do it yourself, if you don't want it on the server then you don't have to have it.

Well, although I did have problems, Dwight ended up installing it, so, hey... works for me. heh. :-)

The guys at Tomsyer are wonderful people. If you really really can't do something ( even though it is self managed ) sometimes they will take out their own time and help you out a little. They really do care and won't just leave you in the dust. For those that are still trying to decide which server provider to go to, go for Tomsyer.net, I totally recommend it to everyone!

Originally posted by jerry12304
When i got the box they told me to install it myself. Indeed. Tomsyer is a great company. ;) Angelnetworkz actually installs it for you.

Perhaps that's got something to do with the fact its SELF-MANAGED?

Originally posted by OpticalGaming
Perhaps that's got something to do with the fact its SELF-MANAGED?

You speak the truth, you want the world you have to PAY for it. Dont believe the promise to do anything but keep the server running. I take that as no proactive interaction.

When i got the box they told me to install it myself. Indeed. Tomsyer is a great company. Angelnetworkz actually installs it for you.
Go to any other unmanaged dedicated server provider, and see if they'll install Fanastico for free for you. Yes, a tiny handful will (EV1Servers I think?), but you'll go a long way to find many.


What I find so funny about this thread is people, and mainly jerry12304, keep bashing TomSyer for certain things that are not included in unmanaged servers. You need to realise jerry12304, you may think you're clever, high and all mighty over there behind your PC bashing away at other companies, but each and every company has a set list of things of what they will and what they won't do in their management range. TomSyer I wouldn't call managed at all, their prices show that instantly.

You obviously have not been in the business long, and by your posts and the way you write, one can see you're obviously not that old either, and most likely very young. The thing is, you'll realise later when you become older and wiser, that few if any companies never have problems with setup times at one stage or another. You'll also realise that with an unmanaged server, you do the majority of the work yourself; and this goes for any unmanaged service.

How hard can it be; if they were managed tomsyer would state that in the package - I mean who wouldn't for that price... :)

Originally posted by adirondack
apparently my box just needs to go through testing for a couple hours and it will be up......... w00t.

now if I could just get server info :( :( :(

Hi

I have made the plunge and moved away from manged.com and ordered one with Tomsyer that was yesterday.

I got a conformation e-mail a few hours later so will let you know once my server is setup.

Cheers

Ian

still not up....... and now my support ticket has been moved to sales/billing per toms request.. but no reply yet. :confused:

I'm guessing I was told wrong on my server being ready soon. :rolleyes:

one thing for it to not be up, another to taunt me like that. :(

Originally posted by Anjay
Go to any other unmanaged dedicated server provider, and see if they'll install Fanastico for free for you. Yes, a tiny handful will (EV1Servers I think?), but you'll go a long way to find many.


What I find so funny about this thread is people, and mainly jerry12304, keep bashing TomSyer for certain things that are not included in unmanaged servers. You need to realise jerry12304, you may think you're clever, high and all mighty over there behind your PC bashing away at other companies, but each and every company has a set list of things of what they will and what they won't do in their management range. TomSyer I wouldn't call managed at all, their prices show that instantly.

You obviously have not been in the business long, and by your posts and the way you write, one can see you're obviously not that old either, and most likely very young. The thing is, you'll realise later when you become older and wiser, that few if any companies never have problems with setup times at one stage or another. You'll also realise that with an unmanaged server, you do the majority of the work yourself; and this goes for any unmanaged service.

Ya thanks for the feedback guy. And what makes you think i have not been in the business long? And stop with the "your very young" insult. You dont know me. I was just saying that, when i ordered, it said they will install Fanastico for free.

And yes i know a company that installs Fanastico and many other thinks for free. Angelznetworkz (i use them now).

Thanks Anjay!.

I have used their support tickets 3 times now ,

1st time for pre sales , took about 12 hours for response,

2nd time for question after order , took around 3 hours,

and today asked about when my server will be ready from my order on Thursday , ticket was answered after 10 minutes.

So so far I have no bad comments on their support to make, I use a support ticket system similar to Tomsyer's for my customers and guarantee a reply within 8 hours which my customers are happy with up to now.

Thanks

Ian

Got my server this morning. VERY happy with it. Although it came 512mb short, due to a hardware shortage at the datacenter. It will be shorted within 24-48 hours which I think its fantastic.

I'd recommend TomSyer! :)

Hopefull I will have my server today!

Drew:

I am just awaiting on DirectAdmin License to be actived and than it will be deployed.

Thanks
Tom

:D

Thas good news !

Wish mine was ready today , the sooner O move my sites the better ,

What data center is your box at ?

Thanks

Ian

Originally posted by slev
Thas good news !

Wish mine was ready today , the sooner O move my sites the better ,

What data center is your box at ?

Thanks

Ian

either theplanet or savvis.

I got the sempron 2500+

http://tomsyer.net/index.php?area=premium

Hello,

I am brand new to this community and I have hosting with Tomsyer.

Frankly I would recommend them to anyone. I started with a semi dedicated server and am moving up into a dedicated server. I had many many questions, and Tom responded to them personally. Sometimes it took 24 hours and sometimes it didn't. However these were not questions that needed resolution.

I recently had problems with the SQL, where the databases dropped and then when it came back up, there was something wrong. They fixed this problem fairly quickly and efficiently for me.

This is my first venture into dedicated and I feel quite positive about it, even after reading some of the other comments here.

LeslieT121, i am almost in your situation, because i am panning to buy a dedicated from tomsayer, but i am a newbie to dedicated.

If i have your luck, i will be satisfied with tom.


PS:LeslieT121, what server do you have and whats the datacenter?

Got my server yesterday. Have configured it properly now. Evrything seems to work fine. Think they are overloaded with work atm... So some slow response and slow setup.. But so far so good. Haven't been able to see if the ping is/stays good yet.. (My ISP is messed up today so all sites have BAAAD ping..)

Will reply in a couple of days when i know how things go.. I am in the Savvis DC btw..

Just to let you know, I'm running 2 Game Servers at the moment. The pings on my servers are the best I've gotten ever online (Non-UK based servers). On one of my server, at full capacity (44 players), my ping doesn't shift AT ALL. Very happy with my server. I can't even express HOW happy I am with it!

Just having a few problems with Plesk (nameservers setup) but that's my problem and I think I've done it anyway, so yeah.

Very good server.

Also, they told me that my missing 512mb Ram (shortage of hardware) would take 24 - 48 hours. Infact, it took about 8 hours. The server is perfect now!

Thanks Tom!


BTW, My server is hosted at McLean (I think thats it), Virginia (East Coast USA) which is awsome. My server is the 3Ghz, 1GB Ram, 1.5TB b/w, 100MBps port, Windows 2003. ( $125/month :) )

Hey. Me again. Just to let you know..
Ping at the savvis DC is great too.. Actually a tiny bit better than i use to get overseas.. (Me is european) And the server works like a charm so far.. Haven't stress-tested it too much yet. But it will come soon..
Considers buying the next one in Virginia.. :).. Have to have some changes..

Anyway. If you know how to manage most of it your self and want a low-cost server i highly reccomend Tomsyer.

But please remember.. Server haven't been here too long yet!!

Originally posted by Ehaanaes
..If you know how to manage most of it your self and want a low-cost server i highly reccomend Tomsyer.
...

Can you recommend me some links or pdf so i can learn the basics?

I am a reseller for almost 1 year, but now i want to go to a dedicated.

Hi There:

Thanks to everyone who posted positive reviews. A few have had negative experiences and unfortunately there is always a negative experience no matter how hard you try to please everyone and make things right.. We have taken the step to hire additional staff to help improve our reply times and our over all customer satisfaction levels. Sales and Billing emails are only answered by a select group to help keep your personal information private. You will notice this price among many other companies in the business. We do the same to help ensure your privacy. Our support only has authorized contact information for each account.

In regards to setup times, we have been flooded with orders. Our Texas orders are at right about 72 business hours for setups on normal cases. Please remember we do not include weekends into this setup time. Our Virginia line up is where the issue ended up and where many people seem to be upset with the setup times. To make it plain and simple Superb, the Virginia company, we are dealing with ran out of servers.. We are waiting on them to get the servers setup. They had a flood of sales over the last few days that ran the fresh out of servers. I understand some orders are now sitting there for 5 days and that would upset me personally as well if I was in your situation (believe me I have been on the phone quite a bit with this situation trying to get the situation rectified). I am happy to refund any one who has been waiting this long and needs a server quickly and must go with another provider. I hate to lose a customer but everyone has to do what they have to do in this business to stay afloat when in a jam. We can also apply it to a Texas Server if you would like to move we have almost the same pricing on all of the ones being held up.

I am happy to work with anyone. Please understand though I can only do so much as we have to wait on deployments from our suppliers. If anyone has any concerns just submit a sales ticket and put Attention Tom and I will reply back to it as soon as possible. If you would like a telephone call just request one and I will be glad to call you regardless of your location, it’s only a few dollars spent and I rather have happy customers than have a bad situation or chain of events than the extra dollars in our pocket. I am more satisfied to see a bunch of happy customer than a bunch of money in our pockets with unsatisfied or upset customers. Of course, we are like everyone else in this industry here to make a few dollars. My staff is dedicated to make an experience right. We will soon setup a Contact Management form in case you need to bring a situation to our attention in the event something does not go well or you can not get a situation rectified to how it should be. Please also understand we are human and just like everyone else there is the occasionally mistake that happens or the occasional situation that may not be handled properly.

We would like to thank all of our customers as without customers a company is not a company.



Thank You,
Tom


Please disregard any grammatical or spelling errors you may find as this was done on the fly.

Thanks for the post Tom

I dont mind waiting for a good server , hopefully mine will be up next week so I can start the transfer of my accounts over to the new server.

I guess mines one of the ones that have run out at the moment , hopefully this will be sorted early next week.

Cheers

Ian

Tom, I know you've tried, but why my server still end up with so many problems and no one can fix it?
If it's true you like more satisfied customers, please act like that, coz I'm already your customer & you've billed my card :(

I have a server at tomsyer, what I'll rate them from 1 being the worst 10 being the best. I will give it a 5.... Why?

First, I've purchase a server (paid using paypal)..... 2~3 Weeks later "Oh, Sorry your order's on hold, we will process your order as soon as possible"..... 4 Days Later.... I receive my email, with my server information and stuff, but then I had a another problem with my server. It was extremely slow.... and I've receive over 1500 Junk Emails from the WebHostingManager(WHM). Saying exim failed, ftpd failed, cprsd failed.. etc.. After 5 times of emailing.. it finally had been fixed. Which is like after... 8 days... So with this kind of service, a Rating 5 is okay? (Not trying to be mean, but I was really disappointed at the start) It's like I've wasted my money.

Yup me too, so what should I do? coz they've billed my card $100 and now I'm stuck with "not working properly" machine, and the fact is I have to run this machine immediatelly.

I want to go with other provider, but I have paid and waste my money for nothing?

once again, poor me :(

Originally posted by l0ck_up
Yup me too, so what should I do? coz they've billed my card $100 and now I'm stuck with "not working properly" machine, and the fact is I have to run this machine immediatelly.

I want to go with other provider, but I have paid and waste my money for nothing?

once again, poor me :(

I have emailed you from WHT.

Thanks
Tom

l0ck_up, did you pay via PayPal or a Credit Card?
Just contact TomSyer and request a refund if you want to go elsewhere. They're good guys though, I'm sure you can sort it out with 'em.


<<< edited by request >>>

Chargebacks are what makes this industry so terriable and so high risk for any merchant to keep a merchant account, with everyone being so chargeback happy now a days if anything goes wrong, put your self in the shoes of anyone who gets a chargeback for anything. You may have a clean slate for 5 years and than get 5 in a month, how do you feel when you lose that money out right due to someone who wanted free service? I am not sure about your ethics or what not but plain and simple no one mentioned charge backs except for one not involved in any situation nor a customer of ours probably. I would recommand re-judging your business ethics as we are one of the honest guys on this block rather than one who doesn't care. I guess there is alway some bad ones in the crowd.

Hope I get my server fixed and run smooth this week :(

*edited - wrong post

Originally posted by tomsyer
Chargebacks are what makes this industry so terriable and so high risk for any merchant to keep a merchant account, with everyone being so chargeback happy now a days if anything goes wrong, put your self in the shoes of anyone who gets a chargeback for anything. You may have a clean slate for 5 years and than get 5 in a month, how do you feel when you lose that money out right due to someone who wanted free service? I am not sure about your ethics or what not but plain and simple no one mentioned charge backs except for one not involved in any situation nor a customer of ours probably. I would recommand re-judging your business ethics as we are one of the honest guys on this block rather than one who doesn't care. I guess there is alway some bad ones in the crowd.

Just add one or two eployees to avoid all this cmplains. We notice all complaints are about "slow" service and not about bad service.
Good continuation to you.

Tom, it's true that people are chargeback crazy these days, but sometimes it's a person's only recourse. I personally would never use it to get free services. Only as a last resort.

Just my 2 cents.

OH, by the way, any idea when you will have more Virginia servers?

Thanks

Hi,

I don't have my new server yet. I ordered it on Friday afternoon. Given the 24-72 hour set up, I didn't expect to see anything on it until Tuesday, maybe Wednesday.

blogmaster2003, were you asking about the semi dedicated server I am on right now? Or were you asking about the dedicated server? On the latter I don't know yet..

However, Tom did tell me when I was asking about the various module installations (Zend, Curl, etc) that if I requested the server to be set up with everything their semi dedicated ones had, they would do that.

Personally that sort of offer of help is above and beyond what I expected, and just goes to show that Tomsyer will try and help people.




Leslie

Same goes for my experience with tomsyer.net, I've received replies on all my question, and I can live with the fact that sales questions can take till next business, especially since the timezone diff. alot from my local zone.

I was told my server in McLean, Virgina will come online today (ordered it wednesday last week), I sure hope so. :)

Waiting sux, but since waiting is all we do; either for a traceroute, order of a server or for a girlfriend's "in a minute!"-statement :D

*imo*

-Jonas

I see I should have posted last night to defend myself when you were the last poster Tom, but to be honest I did have better things to do (eg. eat, sleep = In Europe).


Charge backs are what makes this industry so terrible and so high risk for any merchant to keep a merchant account,
I know. I never said charge backs are good, and won't, as I know they are bad and hurt both the company and industry in question.


with everyone being so charge back happy now a days
I think you also need to ask yourself "Why?". I've no proof of this, as I don't live in the U.S., nor do I have a U.S. bank account; however from what I've heard it's as simple as a-b-c. True, one story could just be exaggeration, but when you hear ten, twenty and even going onto fifty stories on how easy it is to do a charge back in the U.S. you start to wonder if all those stories are true. Again, I've no idea if they are true, but if they are, then there's a major problem there already.
I bank with Barclays PLC, and highly recommend them to anyone if there's a branch near them (They don't operate in the U.S. though). They don't like charge backs more than anyone else; and make it extremely difficult for you to do a charge back. Once I was overcharged by a holiday company by a few hundred pounds (least to say I've never used them again :P ), I was in contact with them for three weeks trying to get them to refund my money, they never did a thing. So I contacted Barclays, explained, and the lady I spoke to said what they'll do is contact the bank the holiday company uses, and try and sort it out that way without doing a charge back, and if push comes to shove, they'll do a charge back. So as you can see, Barclays don't like charge backs either.


put your self in the shoes of anyone who gets a charge back for anything. You may have a clean slate for 5 years and than get 5 in a month, how do you feel when you lose that money out right due to someone who wanted free service?
Oh, believe my, I've had a few charge backs in my time. ;)
What did I do about them? I didn't cry, and say "Oh well, it's lost."; I went to Barclays, explained the situation, showed proof, and eventually the money was returned to me. Most likely in the future I'll have another charge back, and there'll probably be a time where I won't get the money back, but things like that do happen. I know how it feels to get a charge back, and I wasn't even sure I'd get that money back, but thankfully I did.


I am not sure about your ethics
Trust me, there's nothing wrong with my business ethics. ;)
I did say he should contact you to get a refund first. I only recommend charge backs in extreme cases, and this has probably been the 3rd time I've recommended one in my life. Charge backs aren't good for the industry, no they're not, and I do not believe they should be used lightly, however as a last resort - That is all. I don't know about you, but I'm glad there is the possibility to do charge backs; I've only tried ever once, and it was sorted out by not having to do one, but imagine if I were with a bad bank, and there was no such thing as charge backs, I'd have lost a few hundred pounds (That's £££ by the way, no lb. ;) ).


I would recommend re-judging your business ethics
Nah, I don't need to. But I think you should re-judge how you decide who has good business ethics, and who has bad. ;)


we are one of the honest guys on this block rather than one who doesn't care.
I know that Tom. You should also realise that I was defending you above; or have you forgotten already? :rolleyes:
I could have jumped on the anti-TomSyer bandwagon and said "No, slow setup times? Stay away from TomSyer", but I in fact defended you as I know that having a dedicated server company is far from easy, and that there are times where you just don't have any servers left and then server setup times are slowed. I'm not as bad as you think. ;)
Oh, and also you being one of the good guys on the block is a reason why you people are on my list for when I next need a server. And if I do decide to go with you (And you accept me after this, heh), don't worry, I'll use my BarclayCard. ;)
And to show you how good a guy I am, I'll remove the remark about the chargeback. ;)


I guess there is alway some bad ones in the crowd.
I certainly hope that was aimed at me. http://www.hostingrefuge.com/images/smilies/no.gif

Well... I ordered a server with TomSyer on Saturday... lets see how soon I get it and in what shape :)

I generated a ticket right after ordering the server with the details of OS etc. and it was answered fairly quickly. A Pre-sales email was replied in 24 hours... well its ok since it was not an emergency.

Well I ordered my server on tuesday and it's not up yet. Not trying to nag but I just want my server T_T. Good support and all though :) I guess they're busy with recent demands. Hopefully I'll get my server tommorow *Crosses Fingers*

if you need linux with cpanel then tomsyer is good ....they dont support windows box

Originally posted by Hcompany
if you need linux with cpanel then tomsyer is good ....they dont support windows box

True and they have good offers for linux only... for windows i find SM better (if I get a good price from them.. sometimes SM staff is in good mood) ;)

I don't know what your all crying about. In a post made by Tom earlier in this thread, he told you that TomSyer is being flooded with purchases.

Don't complain. If it's on hold, then its for a good reason. Tom runs a fantastic service and i usually get a ticket reply within an hour, which for me is appsolutly fine.

Thanks, Matt.

Hey again. Okayokay. This is beginning to be a lot of replies from me about Tomsyer.. But i think they deserve it. :) Got a reply almost instantly on a issue i had this morning. Plus. Server still works like a charm with good ping and all. :) If i just can get my cpanelXP, xController, Fantastico now.. then i am really happy.. :)

I got email that my server fixed and installed, I will check it and post here ASAP, but I have to tell you guys, that Tom really wants to help me out with my problems, he contacted me personally by email.
But I have to make sure first that everything's ok.

Anyway, thanks a lot Tom, hope other support staff on your company will be just like you.

Originally posted by OpticalGaming
I don't know what your all crying about. In a post made by Tom earlier in this thread, he told you that TomSyer is being flooded with purchases.

Don't complain. If it's on hold, then its for a good reason. Tom runs a fantastic service and i usually get a ticket reply within an hour, which for me is appsolutly fine.

Thanks, Matt.

Nobody's crying, its literally killing my sites to be down, if you were in my situation you would be feeling the same way.

Tom is trying to rectify my situation, but it seems as though every part of this is against me and I should probably just go back to rackshack and get a server. It would be up by the time I check my email for confirmation of my purchase.

First none are ready, now DirectAdmin. I'm going to pull my hair out soon.

If its not up today, I'm going to have to go somewhere else. I dont see another day of downtime as being an option. Though, I thank Tom for trying and he did tell me he would work something out.. I just dont think I can wait. I guess we will see.

Well i'm hoping mine is uptoday , Dwight promised mine would be up today so we will see,

The only thing that bothers me in all this is that my server at managed.com is due for next payment and I dont want to have to pay another $100 out to them for a day or so that would be very annoying.

Will just keep my fingers crossed all goes well today and that tomsyer.net e-mails me if my server is not going to be ready today we will see.

Ian

Ian:

Your server is for sure going out today in the next few hours.

Thanks
Tom

Thanks Tom

Your reply is much appreciated :)

Thanks

Ian

and mine is up! w00t!

When did you order your servers and which datacenter slev and adirondack?

I can post info about my; placed order wednesday, McLean, Virginia NOC were supposed to have machines today.
No info-mail yet, sent a reply to support ticked an hour ago asking for status.


Originally posted by MeekoCho
When did you order your servers and which datacenter slev and adirondack?

ordered mine Thursady early UK time , at McLean, Virginia NOC

waiting for info now from Tom.

Cheers

Ian

Originally posted by MeekoCho
When did you order your servers and which datacenter slev and adirondack?

08/22

texas, savvis.

I ordered my server on Thursday (26th of August) to be located in Texas (Not sure which datacenter) and am STILL waiting for my server.

Of the NUMEROUS times I have tried to call the support #, I have NOT ONCE gotten through to talking to a LIVE HUMAN BEING. Always the damn "Office hours are.... if you are calling DURING Business hours," ... (we are experiencing heavy call volume)...... all the time?

Also, wouldn't one think that using ventrilo is the LEAST professional way for live chat/support? I'd go with helpcenterlive, since you're seeking something free.

So far, I'm just complaining about the above 3 things.

I'm HOPING to get my server today. Looking forward to it, since the ACTUAL server comments that I've read here seem very positive. Must be worth the wait, eh?

Additionally, I highly doubt that this isn't a 1 (2?) man show... why are servers NOT going up on weekends? If you have a life.. which you obviously do... hire some people to help you out when you are out partying and don't feel like sitting in front of a comp or having a family dinner on saturday/sunday.

Hi

Not 100% sure but I would say Tom and his staff work 7 days its the data centers who only work Monday - Friday , most data centers only have admins watching the networks on the weekends for reboots bandwith probs etc.

I know with previous suppliers I have used this has been the case no support as such on weekends from data centers.

Ian

Originally posted by OCHWeb
Additionally, I highly doubt that this isn't a 1 (2?) man show... why are servers NOT going up on weekends? If you have a life.. which you obviously do... hire some people to help you out when you are out partying and don't feel like sitting in front of a comp or having a family dinner on saturday/sunday.

Ouch! That's rather harsh... I think you're overlooking the price you are paying. I could say to you something similar - If you have the money, which you obviously don't... get your server from a company that has true 24/7 support and has a reputation of fast setup time. (I'm emulating the way you are being critical about Tomsyer.)

From the posts here about Tomsyer, server setup time is anywhere from 16 hours to 10 days (maybe more). But as far as I know, nobody has ever NOT get their server after ordering. Apparently enough people are willing to save a few bucks for longer wait time, that's why Tomsyer is still around and doing brisk business.

i agree if you want the world, you gotta pay for it.

Plan ahead and this shouldn't even be a problem.

I guess mine take some time to setup since I placed an order for an extra HDD and windows server 2003.

I don't envy the ones who have waited 10 days (I can only guess you mean 10 working days, not including weekends). Being without a server for 10 days that one has paid maybe is better than paying 50% more per month at another server provider *imo* ;)

-Jonas

To whom it may concern,
I do have the money... but if I see a deal, I grab it.
I wasn't knocking Tom, I was just providing POINTS that he should improve. If this was taken rather "harsh" I did not mean it that way. I apologize for the way it came out. "Constructive Criticizm."

For the record, I have not received my server, yet.

My point is that if Tom has to hire more staff to put up servers over the weekend and provide faster support, then he would have to raise prices.

Originally posted by serverunion
i agree if you want the world, you gotta pay for it.

Plan ahead and this shouldn't even be a problem.

You are right, but unfortunatly, you cant always do that. :(

My server is up, but now im having problems with directadmin, I think the wrong IP was used when it was setup and when I edited something it restarted itself (directadmin) and hasnt started back up. I'm just waiting for license info so I can fix/or reinstall directadmin.

hopefully I get it sometime soon. :)

Tom did post on here before and stated my server will be up today in a few hours that was over 5 hours ago ,

10.40 pm here now GMT not much I can do tonight anyway just hope its up and running when I get up tommorrow.

Cheers

Ian

Originally posted by Yikes2000
My point is that if Tom has to hire more staff to put up servers over the weekend and provide faster support, then he would have to raise prices.

I think a day-time support person couldnt hurt though! ;)

we all would like true 24/7 but would starve trying to pay $1000/month for a server ;)

I would settle for a admin company to manage the server...

I'm using tomsyer network very well .

But responde time and new order too slowly , now i'm ordered server but past 5 day....

Originally posted by serverunion
we all would like true 24/7 but would starve trying to pay $1000/month for a server ;)

I would settle for a admin company to manage the server...

just because some of us need support, doesnt mean we need a admin.

ehh...
Im with tomsyer.. I just made posts regarding that when I found this gerat thread! Heres what I have to say..

- Bad Support
- Busy Phone support, they never pickup
- Slow Ticket System
- Slow Reboots
- Savvis (fort worth texas) = BAD

Ive had 4 days of downtime since I had their server.. why? Because our DC is making stupid lame excuses to reboots and they unplug our server. This is outrageous!

Originally posted by webepic
ehh...
Im with tomsyer.. I just made posts regarding that when I found this gerat thread! Heres what I have to say..

- Bad Support
- Busy Phone support, they never pickup
- Slow Ticket System
- Slow Reboots
- Savvis (fort worth texas) = BAD

Ive had 4 days of downtime since I had their server.. why? Because our DC is making stupid lame excuses to reboots and they unplug our server. This is outrageous!

Webepic:

Your server was unplugged due to a ebay phishing sites on your server. When we called you, you gave us a hard time and told us you did not host them. So we than unplugged the server and asked for root password. At that time it would have to go through abuse channels due to the server owner not co-operating the first time we contacted you. Your server has been rebooted within 15minutes each time; however in your last reboot request (as we emailed you) your entire file system was corrupted all the permissions on your binary files were changed and caused it to have a lot of issues. We have sent you an email advising this to try and help you resolve it. The issue here is neither Tomsyer nor Savvis' (If it was us I would be glad to admit our faults as that is the only way you can improve upon them) but the chain of events that occurred. Please before posting anything be sure to provide all the facts of your individual situation rather than just stating the bad experience without the facts of which occurred.


Thank You
Tom

then*

also, I never asked and haven't seen it on the site, how much are OS reinstalls?

Bad support: I ordered extra IP addresses several days ago, and they haven't been installed!!!

Sounds bad, yes? Nah... I'm just guessing here, but I imagine it takes some time to get them - not from TomSyer, but from whichever exact resource they get them from (I would assume some level of provider rather than ARIN itself, but that might prove my n00b status... heheheheee... at least I know what ARIN is, okay? okay? gimme a break! (g))... And my order was responded to during "normal" support hours, as I'm coming to think of them... ;-)

Hey, can't beat the price... I wish I knew what went wrong on the Fantastico install, but I'm very lucky and appreciative of the install they did to fix it (after I couldn't figure it out and ponged a couple of times to support -- didn't ask them to install, but I appreciate it...)

For some reason, mailman didn't install properly - I searched the cpanel forums and found a couple of steps to run to solve, which worked...

I mean hey, you can't beat the price, and unless you're unlucky (which sounds a lot more rare with these guys than most other low-price server providers I've read about), sounds like a plan.

I'm not gonna name names, but I see a lot more complaining about other providers than TomSyer... heh. Seems like most of the complaining is setup related, at that...

And I'm set up, so... good luck on yer other guys waiting for yer servers... hang in there... :-D

I have my server up now, and Tom seems to be very helpfull, he help me out with my server which comes with new problems all the time.
Hope everything will be just fine

Originally posted by OCHWeb
then*

also, I never asked and haven't seen it on the site, how much are OS reinstalls?

$75 :rolleyes:

Tom

Can you send me my server details please , you replied to my ticket however I still do not have any details on the server.

My information on your billing system is blank , no info at all and no extra IP's.

Regards

Ian

Hi!

Got my server within 72 hours!! Thanks Tom! Server seems to be fine... will check it and update..

Please Remember WHT is not our support forum, please submit a ticket if you have any problems.

Thank You

HI

I am aware of that , I am waiting for a reply to my ticket regarding my server details.

Ian

slev, you're not alone, tomorrow I will celebrate one week of already paid waiting....

-Jonas

THe waiting part is only part of the problem its if I have been lied to is my major problem.

I dont like false promises.

It is now 6 days for me , I count weekends as I charge my customers for hosting for weekends just like we are charged for a server over a weekend.

If I dont get this sorted today and in the next few hours I have no option but to start all over looking somewhere else.

Tom replied quickly here before but still has not replied to my support ticket !!

Ian

I fully understand you, especially if you have customers (which I don't), and one week without the server is a 25% lost of a monthly fee.

-Jonas

(Disregard the spelling, it's just not my 'native' language and I'm in a hurry ;))

Congrat's on getting the servers guys! Looking forward to mine hehe!

Tom ,

You need to look into your support, times are to long for things to get resolved which is not good.

I have to post here as you are not answering tickets via your support desk.

I am getting very annoyed now over all this it is ridiculous how long things are taking and it is not a good start for new customers and people call managed.com

It makes you wonder !

Ian

As I can't edit the above post I thought I would update it instead.

Tom has now replied to me and this is being looked into.

Regards

Ian

$75? It better be within a few hours...? Or would I be paying the price of a server to wait 8 days to get my OS reinstalled?

-I have STILL not received my server, but am finding out the different costs for different things.

You dont look into this BEFORE you buy? Do you really think a host can give everything away for a low price? They have to make money too...

Please do us all a favor and take complaints to the tomsyer helpdesk.

Excuse me? Please tell me, in your own words, what you see the purpose of this thread to be, since you are unhappy with complaints/praises/etc. that people are giving here.

Originally posted by tomsyer
Please Remember WHT is not our support forum, please submit a ticket if you have any problems.

Thank You




I think this thread has been taken to its fullest. We know that setups time vary and that is the only complaint this far in 14 pages of posts.

Good luck to all...

Originally posted by l0ck_up
I have my server up now, and Tom seems to be very helpfull, he help me out with my server which comes with new problems all the time.
Hope everything will be just fine

I guess I was wrong. my server has no /backup :(.
No backup no hosting :bawling:

Originally posted by serverunion
You dont look into this BEFORE you buy? Do you really think a host can give everything away for a low price? They have to make money too...

Please do us all a favor and take complaints to the tomsyer helpdesk.

This thread is about reviews for Tomsyer network good or bad and what upsets people or what makes them like the services they provide.

If Tom answers via this thread people will use it.

If you dont like it why are you reading and replying to this thread anyway ?

Are you a customer ?

Since it will be a week of waiting tomorrow for me, I'm rather interested in how many who has ordered a server from McLean in Virgiinia AFTER last wednesday and already have their server online?
Am I last in line???

-Jonas

I ordered Thursday a 3.06 ghz ht at McLean in Virgiinia

hopefully it will be up tommorrow ?

Ian

The DC were supposed to have the server connected monday, but still not heard anything. Maybe only one person working at the DC in McLean :rolleyes:

what about those semi dedicated servers they are offering, are they of any good??

Well, I'm proud to announce that I have received my server.

Speed of the server is very fast, and I am glad about that.

Originally posted by OCHWeb
Well, I'm proud to announce that I have received my server.

Speed of the server is very fast, and I am glad about that.

Good for you, but please make sure if everything's OK on your server.
I was as happy as you when I got my server, then all problems comes up and Tomsyer's support almost done nothing with that.

Good luck

I now have my server online and is very fast,

Have a few things to do yet but looks ok at the moment.

Tom replied to a " support " e-mail I sent with an hour so for me things look fine.

Regards

Ian

congartiolations on your new server slev,
keep us posted...

yes, I'm pretty happy with my server.

Except, the fantastico install script is down.
Some parts of the fantastico install were incorrect/could've been avoided all together.

But in general, Very nice!

Originally posted by Dactyl
what about those semi dedicated servers they are offering, are they of any good??

Hi,

I started with a semi dedicated server and still have the account. The only problem I had was that the SQL databases dropped. When they fixed it and they did within a few hours, something was wrong with the php. While I use both I am limited in knowledge there.

Dwight kept in good contact with me and worked on it trying to get it fixed. The whole thing (SQL/PHP only - site never went down) was down 24 hours before they got it corrected, but that wasn't for lack of working on it. I was never in the dark, Dwight sent me emails throughout the day to check on the sites that were affected. The next morning Tom emailed me to check the sites and it was all fixed.

I still have my semi dedicated plan, keeping that until the dedicated server is ready to go. My site is still in development so no one was affected by the SQL/PHP issues.

I would recommend their semi dedicated plans, I haven't had any trouble with mine other than that one issue and they were on top of it. It hasn't gone down since in any fashion, everything works nicely.

Leslie

Not me, I guess I have to forget about tomsyer. I just moved to other provider & ask Tom to stop my server & billing (still no reply).
I want to have a nice sleep at night without worry about my server and waiting for my tickets replied.

Good luck everyone.

why l0ck_up? did have a bad experience with them?

So l0ck_up you went elsewhere in the end?
Did Tom get you your money back? If your side of the story is completely true, and you're not missing anything out, then I'd be surprised if Tom didn't refund you (Though I've no idea what his refund policies are).

Originally posted by Anjay
So l0ck_up you went elsewhere in the end?
Did Tom get you your money back? If your side of the story is completely true, and you're not missing anything out, then I'd be surprised if Tom didn't refund you (Though I've no idea what his refund policies are).

Yup, I moved to liquidweb.

I don't think they give my money back, coz they stated that they don't do refund at all.
Tom only changed the billing date into the date when my server reimaged and online.

So, here's my story (short), so you guys can decide wether I was right or not :

- Got my server at 23/08/2004 with wrong password.
- I checked and it had broken apache, submit tickets and had to wait for days to solve it, in fact there's one man there who yelled at me :(.
- Got my server reimaged, but then it had no /scripts, cpanel not installed and bunch of other problems.
- sent tickets and as usual took time to wait.
- replied and told me that I have broken ram, they have to reimage it again and fix it.
- 30/08/2004 I have my server back online with fedora and everything looked nice until I found that there's no /backup
- Asked someone to setup the backup, he told me that he only do Cpanel update and next thing happened was broken SSH.
- Sent tickets and as usual no replies at all, until now.
- 01/09/2004, I decided to move to other provider, and have to empty my pocket for that (coz I have paid Tomsyer $110 and no refund) :(.
- Sent ticket & email to Tom, to stop my billing & server, and have no replies until now.

That's my story, hope you guys learn something, I don't do this to make tomsyer looks bad, but it was my true story.

And I have learned something; though you have a very tight budget, if you wanna to start business, then act like a man who wants to start business don't always ask for cheap things, coz you'll get what you've paid for.

If anyone want me to give copy of tickets, I don't mind to do that.

Thanks, and wish me luck.

PS. Tom, please stop my billing.

I can verify that the system l0ck_up had, had all soughts of problems with it. I tried fixing all the problems however there where way too many problems with the system.

Thanks Dibellaweb, and thanks for trying to fix my problem.
Hope we can have deal in the future :)

I've been waiting three days for a reply now, paid for server last wednesday... Supposed to arrive monday, still haven't heard anything. Maybe there's a price for the ones who have waited the longest time: One month's fee without service. Oh my, guess I will win that..... [sarcasm]
:(

Hi,

I ordered my server Friday and got the email yesterday afternoon. I ordered a Texas server, don't know if that made the difference in time or not.

I am still figuring some things out as this is all new to me. Hoping I don't break anything!

Good luck with getting your server mrbister. If you don't hear anything maybe write in and ask instead for a Texas server?

Leslie

Hi LeslieT121,

I guess you're one of the lucky persons, I got texas server as well, but with so many problems.
That's why I left tomsyer.

Check your server & carefull coz last time my friend updated Cpanel, SSH began not work, or it's just me :(

Good luck!

thx, I was offered a texas server, but since the one at McLean was supposed to arrive monday I could wait. I also wanted it as close to northern europe as possible (less hops and greater speeds - I tested before I bought one in McLean).

-Jonas


Originally posted by LeslieT121
Hi,

I ordered my server Friday and got the email yesterday afternoon. I ordered a Texas server, don't know if that made the difference in time or not.

I am still figuring some things out as this is all new to me. Hoping I don't break anything!

Good luck with getting your server mrbister. If you don't hear anything maybe write in and ask instead for a Texas server?

Leslie

I ordered a server with TOM, got it in less then 72 hours... Then posted a ticket for small issue... got reply in few hours. The server is in "the Planet"... all setup good. Few settings done by me as per my need... Got exact OS, Exact Hardware and exact location... it was my first time with tom...

I think your good-luck was bad or your bad-luck was good... ;)

Cheers!

Just as a FYI. My server came with the wrong password (or so I thought), but infact they didn't really tell me the Administrator Username/Password. I thought the password was one thing.. username another..

The DEFAULT (as they set it up) is this:

USERNAME: Administrator
PASSWORD: <password in email they send you> ("root password)

140USD withdrawn from account last wednesday, but I'll keep the L/P in mind when (if) I get a reply from billing. :(


-Jonas

(40 USD wasted for something I can't use until todays date)

good point.. my server has been down for 2/4 weeks with them. DONT GO TOMSYER PEOPLE!!!

Setup = 1 week
Downtime = 1 week

My full rating is as follows:
Pricing: 9/10
Support: 3/10
Reliability: 7/10
Overall Value: 4/10

Total Rating: 6/10

Webepic:

Your server is being worked on, posting on WHT does not get the job done quicker. We are working on restoring your data and not charging you by the hour for it and even gave you a break on it. You have not even been a customer for 4 weeks. Why not state the facts before posting the negativity. I will reply to your other posts on here in regards to same issue with the same reply as I have done in the past when you posted your incomplete complaints. Your server is down due to something directly being done on your server by you or by a customer within your box. State the facts and not incomplete. If you wish to discuss this further you do have my direct number from the abuse situation mentioned a about 5 pages back in this thread when your box was pulled due to you not co-operating with us when we called you.

Bad Experience so far.

I'm posting here Tom because I just cannot get this issue resolved by your staff and just get a "be patient" message. I have been waiting for 5 days now for a server IP reallocation because the one you reallocated to me was listed in SPEWS. I need to move over 300 customers from 2 EV1 servers to this Dual Xeon i have bought from you at SuperbServers. I have chased a response many times now as my next payments are due in 3 days from EV1 and I need to transfer it all across to a "clean" IP.

I have contacted SuperbServers direct and they have advised me they can do this quickly within hours as the procedure is quick to complete so whats the problem? I understand staff shortages are causing a problem as per a previous ticket but we cannot run a business like this, what do we do if a real problem occurs on a live production server with all the customers on it? 5+ days to reallocate an IP is ridiculous.

You have to help me out here - please mail me the superbservers ticket for this issue as I will chase them if you cannot be bothered to do so.

I also submited a ticket, and it hasn't been resolved in three weeks, the ticket is about 20 posts, and they still haven't fix it. They just say sorry for the inconvinience every time, but its just this one problem I'm having with them, I will give them another go, maybey three months.

I noticed that they got more staff now, so if things start to pick up, I will consider in staying with them.

Yes they have mailed us to advise they have taken more staff on thats true. In our situation if they have actually submitted a ticket to superbservers for us and the NOC staff there directly say that they would have resolved it easily and quickly , but now its....5 , 6 days no joy then whats the deal ? If we ask someone to escalate it to the NOC then we expect it to be done.

I did have to wait a couple of days for my problems with my add-on IP addresses -- but as they explained, they are hiring more staff...

But see, I still have my old hosting going... I'm not transfering people over until the new server is ready... I'd generally recommend that to people:

1) If you have customers, and you need quick service, don't go cheap -- you need to pay for the level of service you need.

2) If you don't have the customers, and/or you are having to go cheap, make sure you have the time to have any problems fixed before you transfer.

It's as simple as that, IMHO.

It's like buying a hamburger at McDonald's, and complaining that it's not steak, or server on china.

You expect a chef to arrange your food very prettily on the plate; you expect McDonald's in a bag. :-)

OTOH, neither am I saying that those with problems aren't having them. :-)

BTW, as a followup -- although there was about 1.5 to 2 days between the time I submitted my ticket and the first human response (which was a "please be patient" message anyway), which I didn't like; the response I did get was very well written, very courteous...

I can afford to be patient, so I certainly am, since the server itself is running.

When email was down the other day, I couldn't be irritated at TomSyer, because that's my responsibility to get fixed... and I did figure it out eventually. :-)

Still waiting on my server, ordered last Sunday..

Cameron Cox

Perhaps Isaac can give you some tips on how not to get irritated by it all - maybe a Royale With Cheese from McDonalds is recommended.

We always go for Burger King to be honest although the fries are not always as good.

Originally posted by StayHosted
Perhaps Isaac can give you some tips on how not to get irritated by it all - maybe a Royale With Cheese from McDonalds is recommended.

We always go for Burger King to be honest although the fries are not always as good.
I'm not irratated, just wanting to be able to cancel my managed.com server :D

Hope that was directed at me :mrgreen:

Im totally with you - we are paying for a new server which has outstanding issues resulting in us being unable to move customers over to it so therefore also paying for the existing servers.

We just want the issues resolved so that we can move them across and cancel the old servers - dont like throwing money away.