Well, I was reading through these, and some guy just posted how he got shut down by the risk division or something of OnlineDataCorp, and he only got 4 days notice, well not me. I didnt get ANY notice!

Yesterday, just all of a sudden, out of nowhere, I get an e-mail saying my account was deemed as a Risk and my merchant account has been cancelled. What the hell!

I talked to sloan, and apparently, I guess I'm nieve to how this works, apparently OnlineDataCorporation and e-onlinedata are two different companys, and there is nothing e-onlinedata could do.

ODC said my account was terminated because the phonenumber on the account was no longer in service. I HAD NO IDEA I had to notify them if we changed our stinking phone number.

Now I can't take any credit cards, and all the orders are bouncing on modernbill.

Can anyone suggest the easiest way of getting a new merchant account that hopefully supports modernbill/authorize.net who offers good prices?

This would never happen to a big business, what can be done about preventing this sort of thing? Or was it just a horrible company I was with?

Are there any problems you may have run into with your previous company?

Most gateways support Modernbill from what I have seen. Kind of weird though they tried to call you you if you had just changed your phone number. Usually it takes less than 24 hours to get approved for a new U.S. merchant account

MoRocco: My previous company? If you mean merchant provider, it was quickbooks, and no, no problems.

Corey: They didn't try to call me, or e-mail me, or anything. My e-mail or address didn't change, just the phone number, I'll try to get a new merchant as soon as I can, I hope I just don't end up getting cancelled again with no notice for some unknown reason.

Most usually give you at least a few days notice. Other things to keep in mind, if you are going to process a transaction that is out of the ordinary, contact your processor first.

But I am curious - if they did not try to call you who did? Did you have you number listed on the CC statement for your customers to call?

e-onlinedata is an agent for ODC. ODC, which was subsequently bought by IPT, is the actual ISO/MSP who managed your account.

I've heard of the occasional merchant services provider who will cancel an account due to something simple like a phone # not matching, but that is very over-zealous behavior in my opinion.

Especially if they did not look at your Web site or e-mail you to try to get the new information.

Were there any other mitigating issues on your account prior to this incident? Like any recent charge-back activity or NSF's or over-limit concerns or any other risk issues?

Best of luck with your search for a new provider - it can take as little as 1-2 business days to get a new account setup.

Originally posted by p[]

This would never happen to a big business, what can be done about preventing this sort of thing? Or was it just a horrible company I was with?

eonlinedata is an awful company.  You should view this as a positive since you have a chance to move to a better company.  Check out Wells Fargo which uses authorize.net and charge.com which also uses authorize.net.

No cdg, I didnt have any chargebacks or anything. The phone is the only thing that changed. Anyway, i went ahead and applied for CDGCommerce mainly because of all the great reviews on them. I will post my review of them after a while as well. We'll see how they do.

Currently I'm waiting for a response from them to see if they received my fax of my check, license, and contract. I don't know if it went through properly. Feel free to check on that and call me or e-mail me CDG :)

Thanks everyone for the help, and letting me vent some frustration

Originally posted by p[]
Corey: They didn't try to call me... Not to dig up old threads but I was curiou how you know they didnt try to call you if your number had changed??

We had problems with ODC long ago and moved to chargem.com. ODC had issues with their deposits and told us that our bank was rejecting deposits so they shut us off on a Friday at 5pm. They didn't have support again until Monday morning so they left us stuck with no notice or way to get things sorted out. When I spoke to our bank they went as far to write a certified letter to ODC with proof that they never rejected any deposit or withdrawl, ODC never would admit they were wrong. They tried to reinstate our account, but we moved on as that was just rediculous. I don't recommend anyone use them.

Sorry to hear about your woes, Kris. :(

It is a little silly to shut down an account due to Positive ACH Rejects. But it sounds to me like in this case with EOD/ODC, the monies actually were indeed transferred to your bank?

So on a bright note, I guess you at least received your funds prior to moving on to a better provider. ;)

Just for the record, "e-onlinedata" does not work with OnlineDataCorp anymore. Since May 2004, all new "e-onlinedata" merchants are configured with Global Payments and HSBC Bank. In addition, we never discuss the details of why a merchant is terminated due to Risk related issues. Not only is this unprofessional, it violates our Privacy Policy. Merchants terminated by OnlineDataCorp’s Risk Department are encouraged to contact us for the appropriate phone numbers and email addresses.

Thank you.