8HOST.com move and they did not alert anything; so this morning I try to email them to ask question here what I got back!:

Dear Customer,

8HOST is offline due to a recent hard-hit of fraud. We are changing our
payment processor. You have received a full refund and we regret that we
cannot respond to e-mails until the change has been completed. If in doubt,
we recommend that you find another company to host your web site.


Kind Regards,

8HOST

man! I just move the server to them and now I have to move again? :confused: :confused:
I am getting tired to move :( :crying:

I think the 2checkout guy will come here to clarify what the fraud is. :rolleyes:

I don't know what it's mean either! but one thing I am going to ...hate it is moving my site again; I am just with them not even a week long....I hope that I do not have to move :crying:
Martin! I know you are around here, could you please verify this info please?
:confused:

what r u talkin about... From what i read they are having a BILLING issue, why would you need to move your site to a different host???:eek: :eek:

8host.com is down and they said:
If in doubt,
we recommend that you find another company to host your web site.
Thats why :)

Originally posted by 311
what r u talkin about... From what i read they are having a BILLING issue, why would you need to move your site to a different host???:eek: :eek:

I am email them to ask for technical problem help! I did not talking anything about billing ...... and I got this reply back from them......make me scared :confused:

ohhh, i didn't understand ya, for a second there...

Hi!

This is quite a little reason to be suspicious, but it is not a good reason to panic. Is your site up? If it is, then why move? Probably they are just fixing the problem. From what I understand in that statement, 8host.com is trying to work on the fraud problem and while they are at it, they cannot respond to emails. It is a hard-hit fraud as they say.

The last statement "If in doubt, we recommend that you find another company to host your web site." does not imply that 8host.com is moving. At least that is how I interpret it. It is just giving you the benefit of the doubt. What the email reply is saying to me is like this:

"Hey, this is 8host.com. Sorry not to have attended to your emails within these days. Please understand that we are quite preoccupied with this fraud issue that we are facing. If you have ordered during the time the fraud is detected, you have been refunded accordingly. We have issued a full refund to you. Now, if you are that impatient and cannot wait a little longer, you are welcome to look for another host. We certainly respect your wishes. But, remember, we are just here fixing the fraud issue
and will soon get back to you if you are still around."


That is how the email reply sounded to me. Am I a mind reader or something? I dunno.

:)

Yeahh
I can tell you are a mind reader! :)

I hope that's what they meant because Calintz and I were both going to host with them.

Well I hate to say I was right, but read my posts from a few days ago about 8host. It is sad, but these things seem to be happening in this industry, :rolleyes: and if you say something about it on this board there more than enough people to defend companies like this..... makes it even more sad.

For all of those reacting to this post in a negative way.... save yourself time because I won't repond to it :D

I hope you're right, consul. I interpreted the mail like you did. But still I need my sites to be up ASAP. I hope nothing big is happening to them

Arwen, what do you think?

so all the sites are down now? I thought they may just put a temp front page there.

Calintz, I think we should wait a couple days to see if their site goes back up or not. I'm really worried cuz I can't really find another host that is suitable for my kinda situation. And our plan will be ruined if they don't come back ><
They seem responsible tho.

Ok, Arwen. We'll wait for a couple of days if they don't show up, I guess we have to find another alternative >_<

I can see that one of our clients website hosted by them is up. And as I understood it, their server is not down. Otherwise, you won't be able to see a notice saying that they are changing payment processor in the first place. :)

Disclaimer: We have no direct connection with 8host.com as some of you may have possibly misinterpret it. Thank you.


Originally posted by ebird
so all the sites are down now? I thought they may just put a temp front page there.

:)

Originally posted by addaction
Well I hate to say I was right, but read my posts from a few days ago about 8host. It is sad, but these things seem to be happening in this industry, :rolleyes: and if you say something about it on this board there more than enough people to defend companies like this..... makes it even more sad.

For all of those reacting to this post in a negative way.... save yourself time because I won't repond to it :D


Is this your prejudice showing thru once again?
Anyone that is not concerned about fraud is crazy.

Why don't you spend a few minutes and think, before you type a self-serving response that does nothing to enlighten?

From their own e-mail, 8Host explains the situation. They were hit with a large amount of fraud orders.
Was it from script kiddies w/ a bunch of CC numbers?
Was it from their competitors that didn't like their pricing policies?
How can anyone know for sure?

No one can stop people attempting to make fraudulent purchases.

The purchases were caught by our Fraud Department. The charges were reversed and the Credit Cards issued credits. Our Fraud department is diligent and maybe a little over-bearing. When fraud levels on any of our accounts reaches a certain percentage we suspend the account until we can investigate.

Just like each and every one of you, 2checkout has their own accounts to protect, and we took the immediate, necessary steps to do that. If our chargebacks reach a certain level we risk being shut down by the CC companies, just as any Merchant Account does.

We have been in contact with Martin and 8Host thru-out this situation. 8Host has been welcomed to reactivate their account with 2checkout. I personally thank Martin for understanding our stance and working with us to straighten out this situation.

If 8Host chooses to use another 3rd party processor, he does so of his own accord, and I wish him well. From the contact I had with him, Martin has proven over and over, that he cares about his reputation, his business and his clients.

I hope this clarifies the situation. If anyone has further questions regarding our policies please contact me via email.


TomD
tom@2checkout.com

Tom,

Tell me... why would YOU suspend an account if YOU processed fraudulent CC numbers? 8host does not process CC numbers, YOU do. There is nothing 8host can do about it when you process the fraudulent CC numbers, but you suspend his service anyway? A great way for a company to do business on the Internet.....

And why would 8host's complete website be offline... in stead of a notice that they can not take new orders at the moment? Or go with a different CC processing company or better yet... get their own merchant account :)

Check my post at another 8host topic. I said the 2checkout would come here to clarify it. Just don't understand why he only replied after addaction posted.:mad:

Originally posted by addaction
Tom,

Tell me... why would YOU suspend an account if YOU processed fraudulent CC numbers? 8host does not process CC numbers, YOU do. There is nothing 8host can do about it when you process the fraudulent CC numbers, but you suspend his service anyway? A great way for a company to do business on the Internet.....

And why would 8host's complete website be offline... in stead of a notice that they can not take new orders at the moment? Or go with a different CC processing company or better yet... get their own merchant account :)

Think about what you are saying here.
We do real time processing, which is a service our customers have requested.
The Bank either approves or denies the CC on the information entered. In each of these cases, the information passed so the transaction is processed. The CC numbers were NOT fraudulent. (read that line a few times so you understand it...cards NOT fraudulent...the numbers were real).

Since you have your own Merchant Account, you must know this process.

We check the transactions that have been processed, and our Fraud Department found cause to investigate. We conducted the investigation, attempted to contact the Card holders and then made a decision on the account status.

How can you honestly question that process?

I won't answer questions about 8Host and their choice to 'be offline' because that is really none of my business.

To ebird:
When addaction made his misleading post, I chose to respond.
Questions about 8Host should be answered by the best source, and that would be 8Host themselves.

TomD
tom@2checkout.com

Quite frankly i'm getting a little sick of addactions huge mouth. Why not stay out of situations that don't even concern you. 2checkout.com did what anyother decent company would do, they researched the clients and verified the charges. No one really gives a crap that you have a merchent account so take your bragging else where because we've had enough of it.

addaction, I think you should pay attention to all your assumptions.

8host has its own choice to pull off the whole site, or just leave a notice. You couldn't say this is because of 2checkout's service before you have any evidences.

I'd like to personally thank Tom for clearing that issue up; I have received an unbelievable amount of e-mails and PM's about this issue.

We have not immediately closed any accounts, and do not intend too unless you wish to cancel your account. Obviously new payment via PayPal is what we are looking for, but we are not going to immediately terminate anyone’s account as a result of this. Both 8HOST & 2CheckOut have suffered as a result of this fraud issue, in both costs and time. However, 8HOST do not intend to make this situation worse by closing accounts. To clarify, if you cannot make PayPal payment, we will continue to host your site free for up to a month so you can seek a new host.

We have spoken to WorldPay about a proper way of accepting credit-cards world-wide, but they still suggested that due to the way public internet services are abused, we should still verify each international payment before accepting it (a charge of around $25 for each charge-back if we didn't). As PayPal offer this service already, and much cheaper, the decision was made to accept payment that way. If we had to cater for a $25 charge-back fee so often, obviously our prices would increase, and we obviously want to heavily avoid doing this.

I'm sure you can understand our panic when we found our means of payment was removed without warning and that every [paying] customer we had would receive a full refund. We lost money; server time and further time was lost due to the amount of e-mails received from this issue. But we are in no means angry at 2CheckOut in any aspect. 2CheckOut made the correct decision, which has stopped further fraudulent payments. 2CheckOut offer an extremely good service, and I would personally recommend them to anyone looking to collect payments from the Internet.

We have spoke to Tom, and unfortunately 2CheckOut cannot offer a non-live payment service where we can verify new customers before they sign-up. Therefore we would not be able to stop fraud before they were processed. Obviously working under the worry of our payment service being terminated due to fraud isn't a worry we should have, both for the company and it's customers.

addaction has something against 2checkout and other third party processors from what I have seen, I have seen him regularly bash third party processors and people who use them and I dont know why :erm:

Seriously if you think over it, 2checkout took the correct decision and I have to agree with martin. What else could you do when you are hit hard with fraudlent orders?

Tom, if you would, can you elaborate on the refunding paying customers that were not fraudulent?

If this is too much, I can e-mail Alan H., or John T.