they operate from 9am to 9pm EST. It was 8:57pm EST, my call went in, and the operator said "one moment please". And after about 10 seconds, they hang up the call!

Isn't that support department has to service all the calls before going offline?

haha... sounds like my work place
:D

if you've ever worked at a computer/internet helpdesk, you'd understand why they do that.

note that it may just be 1 or 2 bad employees, so don't give the whole company a bad name ;) You never know what's happening on the other end. Maybe someone tripped over the phone cord. Maybe someone accidentally locked himself out (me!) hehehe...

~little personal story~ I had a personal call and a client on the phone... walked out to find a coworker... and got locked out. Haha.. damn that was funny... of course not at the time ;) ~

anyways...

Originally posted by sayap
they operate from 9am to 9pm EST. It was 8:57pm EST, my call went in, and the operator said "one moment please". And after about 10 seconds, they hang up the call!

Isn't that support department has to service all the calls before going offline? oh my god really :eek:

Well their email support is not any better. I am currentöy with 2checkout but interested in changing to revecom so I contacted them through their online form. Here is their reply ( I know it is from an autoresponder, cause you get the exact same message when you want to register to try their online demo ):

----------------------------------
Thank you for the question, what products are you selling and what is the
name of your website. After I get this information, I will be glad to assist
you.

Regards,
Stephanie Feldman
Sales Executive
2075 University Avenue
Suite 315
Montreal, Quebec
Canada
H3A-2L1

(T) 514-448-4819 X 602
(F) 514-448-4818

----- Original Message -----
From: "Stefan Holmberg" <stefan.holmberg@systementor.se>
To: <sales@paysystems.com>
Sent: Wednesday, December 26, 2001 12:03 PM
Subject: Online Submit


> Name: Stefan Holmberg
> Email: XXXXXXXXXXX@xxxx.com
> Company:
> Subject: Mix recurring/nonrecurring products
> Comments: As per the subject. Is it possible?? I want the customer to be
able to sign up for recurring product A ( say 10 setup and 10 monthly ) as
well as product B ( which is a regular ( as in onetime payment ) product.
>
> Is is possible with your shopping chart to do that? I am currently with
2checkout but they do not offer it. With them you have to do two transations
with the customer entering the same CC info twice.
>
> Thanks!
>
----------------------------------

I have phoned them up once, someone picked-up. I was actually surprised - never expected to have phone support for 3rd-party. The person sounded very professional and friendly, they solved my problem on the spot.

When I contact their support using the ticket system (the one in control panel) they always reply to me the next day.

Well, they might be professional during working hours, but I am angry because they seemed so reluctant to work overtime, even for a few more minutes. My call had went in and had been picked up, somebody gotta service the call as it is their duty.

Let's see whether my ticket will be answered today, or I will call them again.....

not-so-important note:
IMO, the phone support actually is not so professional, because the girl started with just a "hello", and I had to ask "hi, is it paysystem.com?", and she laughed and said yes

a professional one should be something like "hi this is paysystem.com, how may I help you?"

make me wonder whether it is a dedicated line for support...

How do you know it wasn't a technical problem with the phone call?
Like, when I'm on a live support call, and AIM decides to crash in the middle of it. :eek:
Luckily it's never happened when a customer was being rude; so I was able to explain that sometimes technology bugs us. :(

Back to Revecom . . . . . I've called them in the past and received prompt, courteous, attention. They would keep calling me back (if need be) until the problem was resolved.

How do you know it wasn't a technical problem with the phone call?

no way, because I called again right after that, and it become a recorded message saying that they operate from 9am to 9pm blah blah blah

they were being rude to me, knowing that I am still on the line, but still decided to shut down