I haven't heard anything from Philip for 5 days, no explaination despite the fact that my testing is running great (I just had a simple question). Anybody here has the same problem? I guess they're upgrading their system but whatever it is, it costs nothing to let their clients know. Anyway, still not a relly good sign to ignore customer's question for 5 days. I'm starting to disappointed on them.

Blame it all on BC :D, yeah, j/k.

If hes a one man band maybe hes sick??

Yeah, thanks Nam :bawling: :D

In all seriousness, I'm getting worried too. No downtime to speak of at the moment, but some of the issues left from my last support ticket (two weeks ago) are still not resolved.

And no, he's not a one-man band...

If it continues for another few days, then I'm gonna have to start bugging him like hell to try and get the answers out of him - otherwise I'll have to consider other options *groan*

Too bad cuz I'm very satisfy with so far, and looks like they are going out of the business, seriously, or something very wrong is going on. Darn, I hate to move since their pricing is so good (may be that's why :D ) and I've just installed the free ASP Snitz Forum. Oh well, I'm moving to either hostmatters or hostrocket next week (time to pay for vbulletin one :D ) if I'd not heard anything from them.

I have been trying to cancel my account with Webexpose.net for 3 weeks now, they don't respond to email or faxs. Does anyone know for sure what is going on?

I was going to sign-up for a reseller account at
webexpose :kaioken:

Time to find a different coldfusion host with reseller
plans... perhaps windowswebhost

webexpose? :disagree:

Originally posted by DC
I have been trying to cancel my account with Webexpose.net for 3 weeks now, they don't respond to email or faxs. Does anyone know for sure what is going on?



Just a thought, are you trying to do it via the desk, or via email? I just cancelled my account there on 11/5 (not due to anything they had done! The site relied on another server accepting infomation from the ASP site I had there, and well, nothing was working, so the account was useless to have).

I just cancelled my account there on 11/5

So you cancelled 2 days ago, Chicken? grrr... so where the heck were they? They ignored my emails for the last 5 days, but did cancel your account, means they still alive to you, but didn't care to answer me. Darn, this is not good, may be my $11 is too little for them. Surprising me is, they have a new control panel ==> the company is in progress of upgrading ==> good sign BUT what they did to me were contradicted themselves. Anyway, few more days and I'll be gone.

Oh, I've just checked out their site, here is the news:


To all Customers of Webexpose.net:

Any customers that attempted to submit a support request over the last day and a half (11/6/2000 - 11/7/2000) will need to resubmit their request. A bug was discovered in the support form which prevented the support team from viewing your messages. This bug has been fixed along with a few other minor bugs.

Please resubmit your requests in order to receive a response from support. Thank you.

Hmn... I didn't send emails to them via support tickets, what I did was sending my questions directly to him. So his email got bug too beside the support form? How about that Humanclick thing. No clue, but they own me an apology anyway.

I had earlier tried the e-mails and did not receive any response. But I just got a reply back from Philip today after submitting it thru their new tracking system

However, the website performance seems to vary...at one moments it feels fast and on other sluggish.. Probably needs a good ole "CTRL-ALT-DEL" :-)

I did receive a response after sending them another email and including a link to this post! There response was;

This will be our 5th response to your cancellation. Please excuse me if type in capital letters so you understand.

Your account has been CANCELLED in our ACCOUNTING SOFTWARE. The PHYSICAL account has NOT BEEN CANCELLED. You will NOT be CHARGED because of this.

To which my response was:

I am glad you have responded but, this is your first not you 5th.

Thank You!

*wry smile* I can imagine Philip trying to rescue all these e-mails.... ;)

Actually, btw, if any of you did submit Support requests through the online system (and it sounds like quite a few of you have), did you receive notification back via e-mail?

(just curious to know, because the one I submitted didn't send me back an e-mail as it usually should have)

Yes, I received the automated emails (this was inititated on the 5th - just under the wire). 3 generated emails: one with the open ticket, one with the modified ticket, and one notifying me that the ticket was closed.

I'm running out of my patience. I can't stand for their ignorance anymore. I've just used the support system to cancel my account as there is no other way to contact them (either via email or humanclick). This will be my own experience and I will tell anybody who want to sign up with webexpose.net about their poor service (not telling them to stop signing up with them :D ).

Thanks BC :D, I own you one :D. Just kidding again, I hope you will be the only one who get response from them :).

*plays twiddlethumbs while waiting for his own issues to be resolved...*

??? What did you mean??? Darn English, don't use slang words, pls.

I'm going with tera-byte. Don't know if they host on NT server or not because at $9.95 plan, they support ASP (hope that's not Chili one).

Sorry Nam. Just indicating my own frustrations here by twiddling (rolling) my thumbs around....

Tera-Byte does support ASP... But it's ChiliASP.

NAM,

I wish you would have just a LITTLE more patience.

HAVE YOU STOOD out in the rain too long
and got your brain wet....????



I am going to be rather blunt with you. Now, I understand -- you have been trying to get things done, etc, etc. But people like you are what PISS OFF, web-hosting owners, and management. They may not let you know that. But that is kind of a settle way of telling YOU to PISS OFF.

I am not supporting or backing WebExpose, as I KNOW NOTHING ABOUT THEM. After reading your FORUM POSTS, I definately have a problem with them.

I find that PATIENCE IS DEFINATELY A VIRTUE MY FRIEND. CALM DOWN, AND THINGS WILL WORK OUT.

At this rate your fingers are going to fall off, before you get a chance to get a response to WEBEXPOSE.

Pardon sir, but waiting a few weeks for issues to be resolved is not good enough. And in this dog-eat-dog hosting world, many customers will just move straight on. This is particularly the case if you have a mission-critical site.

In WebExpose's defence, they have been great with features, uptime, etc. However, their new support system has been giving them problems, and sales questions that usually only took less than 24 hours to answer have suddenly stretched to 5-6 days and well beyond, which points to a number of different conclusions.

Next time, be a bit nicer and don't use CAPS.

I should also add : once you set a standard of service that everyone recognises to be world-class, you're expected to retain it. If you drop below it, then people will make their own conclusions and move on.

Impatient, stupid, yes. Business reality? Absolutely definitely. That's how you succeed or fail in business in any sector.

Thanks BC :D.

Hi GOODGRIEF, hahaha :D, thanks, I did wait for a week already, and I'm not PISS OFF, no time for that :). I totally understand there is always a problem with hosting companies. What did I ask? Just an email saying: "We are having problem with ... blah, blah, we will get back to you next week..." That all I asked for. Moreover, there was some idications that they were there and did reply email to somebody else.

The bottom line is, I do have patience but I don't have room for disrespect, to me silence = ignorance = disrespect. Remember, my emails said nothing bad, just some disappointed comments. Anyway, just hope they don't ignore my cancellation request, though :).

Hi guys
Well I was all set to go with webexpose.net until i read this - now I'm not so sure. Whats the latest? Any improvement?
Thanks
Hochi

Well, I never had any complaints during the very brief time I was there. Email was answered quickly. Only a 30 day sampling but I had quite a few problems getting something going and I do believe that they tried.

Originally posted by Hochi
Hi guys
Well I was all set to go with webexpose.net until i read this - now I'm not so sure. Whats the latest? Any improvement?
Thanks
Hochi

If you asked this question 2 weeks ago, I would definitely recommend them. But now is a NO NO NO.

Last week, I emailed them some questions, they repied quickly (within 5 hours), the latest one was 1 day but he apologized for being late.

2 days later, I emailed him with CGI question. From that day, I hadn't heard anything, I thought may be they were busy so just give them some break, 3 days past, no response. Later, no matter how many emails I'd sent, I got no reply at all, like no one was there. What's wrong, I hadn't had even put my site up yet except few pictures about my motorcycle.

Despite that fact that there wasn't any down time, how would you feel if you email the support and get no response at all? Remember, I've asked them very nicely, it just didn't make sense to treat me like that. I requested to cancel my account, they response (different person) the day later, how weird :D, may be happy to get rid of me, but still no email although I've asked to let me know when would my account be cancelled and no charge to my card.

You've been warned, to with tera-byte.com if you want ASP or hostrocket. They NEED us, we don't need them.

hhmmmmmmmmm...... this doesn't look good.
I posted them with a quick pre-sign-up query 2 days ago and I've had no reply......
what a shame, they really looked like they had everything i have been looking for (i'm a FP2000, MSAccess/ODBC database, ASP kinda guy.....)

well, can anyone recommend another host that offers a similar package?

much obliged as always
Hochi

Hochi,
Been there, done that
I was highly interested in webexpose,
but now webexpose is a _NO_ :angry:

I found virtualscape.com, with good reviews
at cfhub.com (I need ColdFusion working) :D

Thanks guys
Just wondering if BC has changed his mind about webexpose.net yet?
Is this likely to be a temporary problem or are webexpose to be avoided forever (which seems a bit harsh)?
Any more ideas about good win NT/2000 hosts?
Cheers
Hochi

Well, WebExpose isn't exactly supposed to be avoided forever... Things are starting to slowly get back to normal, with most of my questions now answered reasonably promptly... But I would highly advise that at the moment, unless you're a techie guy and you can handle doing nearly everything yourself without requesting tech support (like myself, since I've worked in Win2K/IIS systems before and know their quirks and everything) then don't go with WebExpose yet until all their support/sales issues are resolved. The support form's still causing problems for some clients.

Originally posted by BC
Well, WebExpose isn't exactly supposed to be avoided. But I would highly advise that at the moment, unless you're a techie guy and you can handle doing nearly everything yourself without requesting tech support (like myself, since I've worked in Win2K/IIS systems before and know their quirks and everything) then don't go with WebExpose yet until all their support/sales issues are resolved.

Yup yup, absolutely agree, they did reply you, BC? yeah, because they know you're good already and worth the money. For idiots people like me and others, it didn't worth $11 bucks a month so they ignored my emails to make me leave. Remember, there are some basic questions you will have to ask in any, any host, like their virtual path, configuration because every system is different. If they can't handle 10 questions in a first week just to help their customer's site up, then quit the business. I don't bother to email everyday to ask about something I have to find out by myself, see my other questions, you know what I meant.

Until now, they had no explaination and no replying that let me know my account was cancelled or not. Those deaf people don't derseve their reputation which was very hard to achieve. Hating them? no time for that sh*t.

Totally agreed Nam, with your sentiments. I haven't tried out their sales support for a while so I don't know about that aspect. Support is reasonably OK, but definitely could be better.

*sigh*

Hi.
I am an "old" (new) customer from the previous system (retail) of webexpose.
Now I am about to resell my first account.
I've sent them more than 5 email. Received just one from Philip telling me that he hasn't received any and asking me to forward all them again.
Did so and..... still waiting.
I don't know if he is the only guy there (but if you can see, every new email and notice is sent by him. If you send an email reporting a beta error, it's him.. be sure that that webmaster@webexponse.net is pointed to him also ;-)
OK, it doesn't matter. The point is that I 've heard that they (he) is trying to loose small customers just to focus on "big megadealers" (what I am not).
Now I have to sell this acount. I don't have time to look for another host (unless I find one right now). I'll be closing the deal tomorrow (with a site design together). I need some info about how this system works. I've downloaded that signup script and touched some things. but don't know where to place it to make it work.
Does anyone know what happens after my customer fills the credit card info? (I don't have a merchant account). Do they charge my client for me and send me the money? Do they keep all the money? ;-( Should I have my merchant account? Is the credit card info sent by email? (hope not)

Thank you (sorry for my foreign, and bad english)

Move. Move now. There have been enough complaints about webexpose.net in the past few months that they have been added to the "avoid" list on my page on finding a host at http://www.forumhosts.com/hosts.htm. Things will not get any better. You're buying yourself a ton of trouble if you stay.

Deb - I agree that webexpose.net should be on the 'avoid at all costs' list. I have moved all my mission-critical sites after not getting any reponses to support tickets or emails for over a month now. I also agree with the other recommendations, that if you can't take care of it yourself, don't try it with webexpose.

Does anyone think it would be a good idea (or productive) to take our complaints to the Better Business Bureau or Florida Attorney General, or would it be a total waste of time? I think we should pressure Philip & company into conducting respectable business again. We could atleast make life difficult for him by scaring away some BIG customers.

Maybe just needs a good spanking from his dad. :D

Probably both, gtp :D

You should complain to the BBB, Attorney General, and FTC -- addresses can be found by clicking on the last link in my signature, and scrolling down the page. It takes quite a few complaints before action is taken, and it's very unfortunate that so FEW people who get ripped off by these companies ever take the time to file complaints. It's unlikely to do you any good, but may help prevent someone else from getting screwed.

Hi.
Does anyone have canceled an account in webexpose?
I couldn't find any "Cancel account" command or any cancel@webexpose.net or either any e-mail address. Just those nasty support tickets that nobody knows where go.
Is there any link to do that?

Thanks


Leonardo