On 11/28/2001 I ordered one of their hosting plan but their server was so slow and was frequently down, so I decide to cancel my account.
Plus they billed me for 2 months in advance.

On 12/21/2001 I used this page to cancel : http://billing.www-hosting.net/cancel/
and I tried again on 12/22/2001 and nothing happened.

So on 12/24/2001 I used their helpdesk to request an account cancellation and again.. nothing happened.

Today I asked on their forum what to do and my thread mysteriously disappeared after a few minutes.
I just tried to post again (the thread is here : http://forums.www-hosting.net/showthread.php?s=&threadid=700), I think the thread will be deleted like ther first one..

So beware of this company, they don't want to cancel your account so that you can not request a refund (30 days money back guarantee)

slow? uhm..weird..i think they are hosted at verio

Yeah the server is in verio noc.
Maybe there was some problem with the server.

Anyway the problem is :
- they charged me for 2 months in advance
- they don't want to cancel this account although I used proper method for cancellation
- they deleted a thread on their forum where I was simply asking when they are going to cancel my account (the 2nd thread I wrote is still there...)

Send them a fax or letter so in case they do not refund you your money you can go for a chargeback!

Im pretty sure they have a phone number.

Here is the DNS info:


Administrative Contact, Technical Contact, Billing Contact:
Hostmaster, WHN (PG3395) admin@WWW-HOSTING.NET
Web Hosting Network
2910 Brookridge Circle
Anchorage, AK 99504
US
907-929-7642 209-320-3502 209-320-3502

Record last updated on 10-Jan-2001.
Record expires on 20-Jan-2003.
Record created on 19-Jan-1998.
Database last updated on 25-Dec-2001 21:59:00 EST.

Domain servers in listed order:

NS.WWW-HOSTING.NET 157.238.47.228
NS2.WWW-HOSTING.NET 157.238.47.229


Good luck.

Jim

Danel

To address your question which is quite simple

1. Refunds take up to 60 days to be processed
2. Our Forums are not a place where we allow users to carry out billing or even technical support questions

Plain and simple. We also have your signature on file that clearly states that you read our policies, which again, is clearly stated that refunds will be processed in 60 days or less.


PS: Come to think of it, you have never emailed bills@www-hosting.net with your question, I have no clue who are you are, and if you want answers, I expect you to email bills@www-hosting.net as we do not carry out support is public forums

Also, to confirm to this group since this user brought it to a public forum, the user canceled his account on the 22nd, just 4 days ago.

It was submitted by Daniel <personal info removed> on Saturday, December 22, 2001 at 06:42:08

1. Its a holiday weekend
2. Billing doesnt work on weekends
3. Per our policies refunds (if any) are processed within 60 days
4. I can find no emails from this user in the last 4 days which leads me to belive either
A. He never sent the emails like he said
B. we never got them

You can conclude yourself much truth to put to all this and the facts of the case, Personally I see this simply as a ex customer who has never read our policies, even we do have his signature on file which he agreed that he read our policies.

What more can we do for a customer when we provide them every opportunity to read our TOS before they signup and when they cancel and they don't bother...WHN has acted very responsbile with every customer we have hosted and we have quite a few customers that are happy to stick up for us, and for this forum to jump the gun, just 4 days after this customer canceled their account and canceling their acct over a holiday weekend, well...isnt surprising to say the least

To address your question which is quite simple

1. Refunds take up to 60 days to be processed
2. Our Forums are not a place where we allow users to carry out billing or even technical support questions
I just asked in your forum how many time it will take to have my account cancelled and you deleted the thread... I was not asking for technical/billing support.
PS: Come to think of it, you have never emailed bills@www-hosting.net with your question, I have no clue who are you are, and if you want answers, I expect you to email bills@www-hosting.net as we do not carry out support is public forums
I never emailed bills@www-hosting.net but I sent at least 2 ticket support on your helpdesk and no one has been answered.
And you know who I am : In the first thread I wrote in your forum (the thread that you deleted) I clearly wrote the username of my account and helpdesk so that you could easily check who I am.

From what I have seen I will never purchase hosting from www-hosting.net, and not based solely on what DanielD has said. The hosting company should have sent an automatic reply to the request for cancellation acknowledging that the request was received, and that it would have been taken care of after the holidays or within the 60 day period set out under their policy. That’s not all, the main for why I would never want to deal with this hosting company is based on how AlaskanWolf responded, he was so rude, and what's this about deleting DanielD's forum posts, if you really do have to delete his posts then send him an e-mail to tell him why, and that he is being taken care of. Just completely ignoring someone so outright obviously like that is the most demeaning un-unethical thing you could do to your clients.

Originally posted by Joseph
From what I have seen I will never purchase hosting from www-hosting.net, and not based solely on what DanielD has said. The hosting company should have sent an automatic reply to the request for cancellation acknowledging that the request was received, and that it would have been taken care of after the holidays or within the 60 day period set out under their policy. That’s not all, the main for why I would never want to deal with this hosting company is based on how AlaskanWolf responded, he was so rude, and what's this about deleting DanielD's forum posts, if you really do have to delete his posts then send him an e-mail to tell him why, and that he is being taken care of. Just completely ignoring someone so outright obviously like that is the most demeaning un-unethical thing you could do to your clients.

To answer your question, I dont see how I was rude in my responses, they were answers to questions that were brought up. We try our best to assist customers anyway possible, but when they fail to follow procedures (which in this case, simply email bills@www-hosting.net with his question) none of this would have happened.

1. Our Forums was created for customers to assist customers, not to answer billing questions or for WHN employees to assist customers questions

2. Our HelpDesk is for technical assistance, not billing assistance

All this is clearly written out in the confirmation email that he was sent when he orginally signed up

Case closed

I love that response, "I dont see how I was rude in my responses"; you just deny all negative feedback instead of trying to improve. That is why I cannot trust your hosting company, and would never get hosting from you; that says everything I need to know about the type of support that you offer.

To debate the points you just made I could repeat what I said above, because it looks as though you didn't read or acknowledge what I just said. Instead of repeating myself please read above.

Things seem to be a little reversed here, it should be the hosting company protecting and fighting for their clients, not the public community defending a client from their hosting provider.

Thanks so much for your feedback joseph, I will be sure to take each word you said and sit down and think about it. Maybe giving myself a timeout in the corner while I'm at it.

Case closed, I not be replying to this thread any longer. User had a complaint, we addressed it.

Well someone has to post here some things about www-hosting.net so here goes. I have had clients cancel their accounts and I have never had any problems with WWW-Hosting.net, it is all there in their rules and regs. to see which I also read and signed saying that I read them. Been with WHN for awhile now and at any time when there has been changes to their TOS I have either been notified or have read a post in their forum stating a change had been done and either to read it or the changes had actually been posted in the forums. I do agree has I also have a forum, helpdesk, billing area, that the forums are not the place for billing questions,and if people would not only read the TOS which is required but also read in the forums they would see that several times clients have been asked to fill out a ticket at the helpdesk for billing questions. Every one has there own opinion on matters like this but myself and all my clients have only good things to say about WHN.

INSPECTOR

See AlaskanWolf, that sarcasm is completely unnecessary, and extremely rude, and again the reason for why I can't trust your company for hosting.

I agree with you Inspector, and don't think that the forums should be used for billing issues, but they should have sent a confirmation e-mail to DanielD, or at least have told him why his forum post was removed so that DanielD didn't have to feel like a muzzle was thrown over his mouth.

Joseph,

DanielD, knew by reading the TOS that there would be a 60 day waiting period I know this because he initialed the TOS agreement, he should have also known not to post billing concerns in the forum. I believe that the webmaster that owns a forum like yourself has every right to delete a thread in their own forum. I don't see a problem with this. The only problem I see is that a client wanted his money back like right now, even though the policies are for 60 day refunds.

Originally posted by Joseph
or at least have told him why his forum post was removed so that DanielD didn't have to feel like a muzzle was thrown over his mouth.

Actually his 2nd post was never deleted as he states, if you want to view it, go right ahead

http://forums.www-hosting.net/showthread.php?s=&postid=2068#post2068

Well other then snowing again here in chicago, I have learned that arguing on this forum makes everyone look bad involved.

My recommendation take this IM or off the forum, credibility goes down hill when arguing on this place

Just a thought

Joe

Well Inspector, the main reason why I don't like what I am seeing here is because of how rude AlaskanWolf was. I know that there will always be someone that is disappointed with a specific host, regardless of how good or bad they are, or how right or wrong the client is.

I don't think that the customer is always right, but I do feel that they always deserve to be respected.

Originally posted by Joseph
From what I have seen I will never purchase hosting from www-hosting.net, .... The hosting company should have ... That’s not all, the main for why I would never want to deal with this hosting company is ...
Joseph, please note that the thread does not have anything to do with, "Would you choose www-hosting?", or "Suggestions about how to improve this or that", or "Why you would or would not choose them". Most of your comments are tangents, and I'll respectfully ask that you refrain from posting unrelated commentary in this thread.

Chicken, my comments are very relative to the subject, and even if they are not, then I don't see why they are out of line. I always thought that the purpose of forums was to allow people to express themselves, and that is what I did.

If you are saying that I should have started a new thread for this instead of replying, just because my comment was not directly in response to the main topic, then that is just silly.

I was disgusted by AlaskanWolf's responses, and I wasn't about to just ignore them.

Originally posted by JBIZ718
Well other then snowing again here in chicago, I have learned that arguing on this forum makes everyone look bad involved.

My recommendation take this IM or off the forum, credibility goes down hill when arguing on this place

Just a thought

Joe

Yah i have to agree, I would suggest to the mods to simply freeze this thread since its no longer on the subject which as already had been taken care of and cleared after the 4th post

Originally posted by Joseph
Chicken, my comments are very relative to the subject, and even if they are not, then I don't see why they are out of line. I always thought that the purpose of forums was to allow people to express themselves, and that is what I did.Wow, I never really thought about WHT as an outlet for unfettered self expression. What a beautiful thought.
Originally posted by Joseph
I was disgusted by AlaskanWolf's responses, and I wasn't about to just ignore them. Great... I had been wondering when the Rudeness Police would arrive.

I suppose it's okay to comment once in a while that you don't like someone's tone, but 5 posts in one thread is a bit much.

If thread starter wishes to address anything not addressed, please start a new thread. Sorry, but this one is about at the end.

Originally posted by Joseph
From what I have seen I will never purchase hosting from www-hosting.net...
Seeing as how Joseph is the CEO of Future Point Inc., the company that purchased Nox Hosting (http://www.noxraq.com), I highly doubt he was ever interested in purchasing hosting anyhow.

http://www.noxraq.com/announcements.php?article=01