First, let me start by asking anyone who is a current or former DirectI (or Dodora) customer to contact me to get involved in a class action lawsuit against DirectI.

DirectI recently "acquired" Dodora because Michael Bernstein decided to take his ICANN license away from Dodora and partner with DirectI, thus making thousands of domains in a state of "missing".

The domains are no longer with Dodora, and they should be with DirectI as they imported the database. DirectI failed though and still missed thousands of domains which do not appear in their system or via a domain whois (although they still work).

They have no information on who the domains belong to, etc.

They refuse to add domains back into your account without you faxing them AND emailing them information (which is expected).

The problem is, they fail to act in a timely mannor. They then place a 3 month registrar lock on your domains and will not let you update them. All updates must be made via email with one of the poor speaking customer service reps they employ (this company is based in India...).

You are then forced to renew your domains (at whatever rate they give you as you have no choice to leave) with DirectI as they will not let you modify or transfer them away. Surely this is against ICANN policy.

I gave DirectI over a week to resolve my issue and it has not been resolved.

I know first hand that their support is terribly slow, they have too many canned answers and it takes weeks for resolutions (if you even get a resolution).

I also don't think a class action would ever go anywhere. The domains still work right?

The domains still work, but they are locked and can't be changed at all.

Interesting, was going to try them, think I will stick with eNom and GoDaddy!

Thanks for the tip...
Natron

U are not the only one Ryan.

i am in the same situation........domains missed...domains whit out "whois" information etc..... and..some domains expired.....

i am transfering all my domains out......really sad this situation.

Have fun trying to transfer them out. I haven't had any luck.

Think about it. There's going to be problems when something like this happening. It isn't going to go through smooth.

You should've known better, and moved your domains out of dodora long before they went bankrupt. All they ever did well was get themselves banned on just about every forum for spamming.

Dodora was just as bad and locked the domains and would not provide unlock codes in a timely manner.

They also stopped responding to emails most of the time and did not provide a valid phone number until after Verisign yanked them from .com .net

You'd better not choose such registrars whose experience is not long in domain names. Directi seems a new comer from last year or about......

Originally posted by Brandoo
You'd better not choose such registrars whose experience is not long in domain names. Directi seems a new comer from last year or about......

And it shows. I have not had very good luck with them. Very difficult to understand when I call for support. Their system is up and down. Nameserver issues which means my storefront is down a lot. I could go on but it would be a rehash of what is posted on their support forum.

Another reason why one should stick to known registrars.

Originally posted by Woogs
You are then forced to renew your domains (at whatever rate they give you as you have no choice to leave) with DirectI as they will not let you modify or transfer them away. Surely this is against ICANN policy.

Many of the problems Dodora customers are suffering is because of Dodora itself and not Directi's fault.

Regarding the renewing of your domains, even if you're "forced", you'll find Directi's pricing is one of the lowest you can find out there, so this should not be a concern to you.

I know you (and many others) are facing some issues now because of this situation, but I think is not fair to blame Directi for all those issues...

Originally posted by Mark_TVI
I know first hand that their support is terribly slow, they have too many canned answers and it takes weeks for resolutions (if you even get a resolution).

Mark,

I know you had some issues with Directi. Maybe you tried them just in the middle of their MyOrderBox upgrade, but we've been with them for a year and half, and I can asure you they reply & resolve all issues I've had in a timely manner.

Originally posted by Brandoo
You'd better not choose such registrars whose experience is not long in domain names. Directi seems a new comer from last year or about......

That's not true Brandoo... and with this statement you show your "Newbie" status.

Directi got their ICANN accreditation a couple of years ago, but they've benn around for 7 years or more.

Originally posted by acts837
Their system is up and down. Nameserver issues which means my storefront is down a lot. I could go on but it would be a rehash of what is posted on their support forum.

And however I'm afraid I have to agree with you in this point. Their current system is not as stable as it should be... :(

If they're that crap after 7 years in the works, what else is left to say....

Hi, Eboy,

Newbie doesn't mean he he is a newbie about the domain name market. I lost my former account and have to apply another one.


If as you said, they are doing this business more than 7 years, how can they force the customer to renew the domain and not let them to transfer the domain away without the reasonable excuse, which is against ICANN policy obviously. I believe that other known registrars never do it and will not make suck low-grade mistake.

Originally posted by Brandoo
If as you said, they are doing this business more than 7 years, how can they force the customer to renew the domain and not let them to transfer the domain away without the reasonable excuse, which is against ICANN policy obviously. I believe that other known registrars never do it and will not make suck low-grade mistake.

All I'm saying is let's put this in perspective. I'm not here to "defend" Directi any how. I'm pretty sure they are not forcing anyone to renew domains with them per se and I'm almost sure ICANN already knows this uncommon specific situation. I can imagine is a really, really big task to "merge" two registrars, using different systems and different procedures.

I know Directi is not perfect, but it's not fair to blame and bashing them because of Dodora's business.

Just my humble opinion.

They placed a 3 month registrar lock that can only be removed by DirectI on every domain. Any domain that expires in less than 3 months thus is forced to be renewed with DirectI or lost.

I would consider my self to be one of the largest DirectI resellers on WHT. DirectI has excellent pricng and a good product but they do lack in some areas.

As far as support they have always helped me in under a half hour and being that we have tons of registrations daily I am in contact daily aswell.

Phone support? They always answer their phone are they hard to understand? For me yes sometimes and it's just a cultural difference.

E-mail support? I have never heard of slow responses usually helped in a hour or less usually 10 minutes or so which I cant say is the case with other registrars.

Originally posted by Woogs

They then place a 3 month registrar lock on your domains and will not let you update them. All updates must be made via email with one of the poor speaking customer service reps they employ (this company is based in India...).

You are then forced to renew your domains (at whatever rate they give you as you have no choice to leave) with DirectI as they will not let you modify or transfer them away. Surely this is against ICANN policy.

It will come back and haunt them later. That's just ridiculous.

Originally posted by Mark_TVI
I know first hand that their support is terribly slow, they have too many canned answers and it takes weeks for resolutions (if you even get a resolution).


That is totally untrue. Either you are mixing them up with someone else or you are basing your opinion on a single instance.

I have a reseller account with Directi since a real long time.

No response has ever taken more than 6 hrs.

If you compare Directi to Enom / opensrs - Directi is atleast 5-6 times faster in terms of support and they give much more complete answers as compared to enoms one line replies

I dont even belive the 3 month lock thing i think this is all rubbish. If its true provide domains as proof and if so ill personally call Bhavin (CEO) at DirectI tommorow morning and address it to him.

Originally posted by Woogs
First, let me start by asking anyone who is a current or former DirectI (or Dodora) customer to contact me to get involved in a class action lawsuit against DirectI.

DirectI recently "acquired" Dodora because Michael Bernstein decided to take his ICANN license away from Dodora and partner with DirectI, thus making thousands of domains in a state of "missing".

The domains are no longer with Dodora, and they should be with DirectI as they imported the database. DirectI failed though and still missed thousands of domains which do not appear in their system or via a domain whois (although they still work).

They have no information on who the domains belong to, etc.

They refuse to add domains back into your account without you faxing them AND emailing them information (which is expected).

The problem is, they fail to act in a timely mannor. They then place a 3 month registrar lock on your domains and will not let you update them. All updates must be made via email with one of the poor speaking customer service reps they employ (this company is based in India...).

You are then forced to renew your domains (at whatever rate they give you as you have no choice to leave) with DirectI as they will not let you modify or transfer them away. Surely this is against ICANN policy.

I gave DirectI over a week to resolve my issue and it has not been resolved.

Whoogs - firstly you cannot file a class action against Directi because they are appointed by a court receiver and hence would have legal immunity.

More importantly, I think you should be GLAD that Directi has taken over and is helping the current customers. If you were with the original owner then you wouldnt be having any system to manage your domain. If you remember - there was a brief period of time when you couldnt manage any of your domains at Dodora as the orig owner did not have the passwords. Also, clearly the issues you are facing at Directi is not because of Directi (Directi is a very good registrar) - but because the original owner of Dodora has NOT COOPERATED with the court receiver and has not given all the required info to the court receiver.

As far as your complaint abt missing info goes, it is totally NOT Directi's fault. The Directi CEO has clearly posted the following on the dodora website:

"We will have missed out on some domains or some accounts. We will have imported some information that is inaccurate or incorrect. We do not have direct access to be able to obtain this information. We have had to work on clever work arounds. However we do believe we have done our best given the short timeframes and the current situation."

The original owner of dodora has not at all cooperated with the court receiver and hence the migration to Directi's systems has been done with partial info. Directi would need to obviously lock your domains names for 3 months incase they have rcvd a fax / email abt the same, so that if there is any mistake / intentional misrepresentation by any person then they can rectify the same. I cant think of any other process that they could have followed.

I think everyone should be glad that Directi is not charging for supporting the existing customers / resellers of dodora even though they would obviously be bearing a cost for the same. I think they are doing a great job by coming to the rescue of all the existing dodora customers and resellers. Imagine what would happen if they didnt come into the picture or worse - if an expensive company like network solutions took over the customers and charged $35 for renewals ;)

NSI would not place a 3 month lock on the domain for one. Second, NSI has pricing under $10 if you know where to look. Third, come to the rescue? Like hell. They wanted to capitalize on Dodora and add all their domains to their system to make money on renewals.

Benjamin, I am not posting the list of domains here but will give you a few of them on IRC.

There are plenty more but it would be pointless to list them all.

Originally posted by Woogs
NSI would not place a 3 month lock on the domain for one.
Great comparision! NSI was known because of putting barriers when you tried to transfer your domain away...

Second, NSI has pricing under $10 if you know where to look.
Yes. If you take their 100 years deal...

Third, come to the rescue? Like hell. They wanted to capitalize on Dodora and add all their domains to their system to make money on renewals.

I'm almost sure every registrar would have done the same. It's business after all. None of them do "favours".

But the point is: Do you know if ICANN is aware of this situation? I bet yes. And I'm almost sure Directi is handling this issues the best they can.

If I'm wrong I beg you to excuse me...

In business, no matter who is at fault, if it effects my business or my clients negatively, I will more to a new supplier.

Playing the blame game will not help anyone put into a situation like this, solutions need to be found.

Luckely I have not used directi, was just researching them. I have had situations were my suppliers messed up and lost me money. I can tell you that without hesitation I moved on and tried to make the best of new opportunities.

Natron

Originally posted by serverunion
In business, no matter who is at fault, if it effects my business or my clients negatively, I will more to a new supplier.

Playing the blame game will not help anyone put into a situation like this, solutions need to be found.

Luckely I have not used directi, was just researching them. I have had situations were my suppliers messed up and lost me money. I can tell you that without hesitation I moved on and tried to make the best of new opportunities.

Natron

I think you should just be aware that they have directions from a federal judge in this matter the fact anyone got there domains back wasa godsend as the court didnt have to desiginate a reciever.

I spoke with woogs this morning he really did not want any help in  getting his domains unlocked so I find this thread now to be just a baseless rant.

Oh my. What crap.

NH-Benjamin wanted me to move my domains into his reseller account so that he could unlock them.

1) Even then DirectI would not unlock them. The reseller or enduser does not have the option to unlock or lock the domain. It is grayed out and "Lock by DirectI until Ocotber 20, 2004) is listed.

2) So rather than paying DirectI for a renewal I did not want from them, I would nnow be forced to pay Benjamin. Sounds like even a better idea as I get to pay even more and still be stuck on DirectI.

<NH-Benjamin> and I all might note everyone at directi is aware of the thread
<NH-Benjamin> They said you have not contacted them or it would be resolved


So DirectI... since you are aware of this thread, and my 5 tickets in which I spoke to: Arinjay, Saurabh Pande, Manisha, shobby, and one more person I don't care to waste time with looking up the other emails... How do I get these domains unlocked?

Kinda reminds me of the time when NSI (referred to as
VeriSign when someone called them back then) acquired
& absorbed registrars.com (any of you recall that?).
Many were injured, many transferred out since they
weren't satisfied, others stayed on with NSI.

This also reminds me of when VeriSign acquired the
former NSI. If you recall, NSI's domain record changes
requires either email or fax.

When VeriSign got them, they migrated whatever
domains they have into an account-managed system
w/ passwords. Now NSI's on its own (well, almost.
Tie-ups w/ VeriSign still remain! :stickout:).

Of course, it all depends on what side of the fence
you're on. If you're one of the affected customers, you'd
definitely feel Directi is giving you a run-around, even
though I'm sure Directi's people are doing what they
can to work this out at the soonest possible time.

This is on the assumption that Directi are honest to
goodness people working on resolving this, of course.
And I'd like to think they are, knowing how many people
are badly affected by all this.

Isn't that how it goes w/ mergers & acquisitions? There
are headaches and sweet teeth (can't say tooths ;) ).

For those affected, try to inform your customers what's
going on. Definitely no one wants to be in this situation,
& no one wants to create any unnecessary aggravation.

It's just something many of us have to deal with. And
deal with it, we will.

Well, those affected, anyway...

Originally posted by RADiSTAR
If they're that crap after 7 years in the works, what else is left to say....

It's always a good practice to listen the other party story... ;)

http://forums.webhosting.info/t-2043/

Greetings,

Which also contradicts what was said in email and on IRC.

I was told my domains would definitely be unlocked or I would be paid $50 if they weren't. I really don't care for the $50, I just continue to be led on and then kicked down.

And you still lack the information why DirectI even has Dodora's domains. Michael Bernstein left Dodora and yanked his ICANN license and partnered with DirectI. He is technically the one who has caused this whole mess.

Moderators please close this thread to put an end to this.