I recently found a script running on a reseller account which is leaving orphaned processes, which after a while starts to affect server load.

What would be the best way to disable the script? I don't want to delete it or disable the entire account. I just want to wake up the account owner so he/she will take a look at fixing it. I've already informed them several times via helpdesk about the problem.

CHMOD & CHOWN the file to remove access from it working and contact you client letting them know the action taken and why (providing proof is manadatory) and if you can give suggestions on how to fix it.

If they refuse to fix it, inform them it will not be allowed and further action may be needed if they insist on tryin to run it again w/o proper fixes in place.

chmod 000 filename

Thanks for the reply's. I removed execute permissions from the file already.

I'll just leave at that for now and monitor things.

If you don't remove ownership, the client can simply change it to work again via FTP or SSH.

Originally posted by Esr Tek
If you don't remove ownership, the client can simply change it to work again via FTP or SSH.

Thanks, I understand that. I've been contacted by the client so I know she is aware of the issue. I want her to be able to work with the script so it can be fixed, thus why I didn't change ownership.

Originally posted by CompleteSSL
Thanks, I understand that. I've been contacted by the client so I know she is aware of the issue. I want her to be able to work with the script so it can be fixed, thus why I didn't change ownership.

Great, from your first post it seemed like client was ignoring you.
Hope everyting works for the best for both you and her :D