Here's the deal... Basically too much downtime and I have to fight to get a straight answer.. if i get any at all.

Iwant out. I run a rather large and popular music community and right now all of my subdomains are not in working order and all my users have to access the message board through the main domain url..

This is not good business...

here's the series of Trouble Tickets that I have been submitting


Hello.. my subdomains are not working.. Im sure you guys know already but "just in case" I thought Id let you know..

I try to access my subdomains and I get my 404 message :(

please help..
thanks

mike b


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On 2001-12-20 EST at 20:46:54, graham wrote:
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Hi,

What subdomain can you not access or is it all of them?

-Graham McMillan
HostRocket Support


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On 2001-12-20 EST at 20:51:16, he/she wrote:
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all of them


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On 2001-12-20 EST at 20:56:12, jrossi wrote:
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You will need to delete them in the control panel and add them again. Sorry for the incovenience.

Thank you for using HostRocket.com
==
Happy Holidays!
*~<8^)>~ (Ho! Ho! Ho!)
Joseph Rossi
HostRocket.com Support


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On 2001-12-20 EST at 20:56:39, he/she wrote:
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why did this happen?


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On 2001-12-20 EST at 20:58:02, he/she wrote:
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and if I delete a subdomain will it delete the directory?!?!


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On 2001-12-20 EST at 21:01:52, he/she wrote:
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I just did a test on one of the smaller domains and it didnt work... any other suggestions?


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On 2001-12-20 EST at 21:09:44, he/she wrote:
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wow thanks for the quick response... perhaps I should just try the phone number


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On 2001-12-20 EST at 21:17:57, he/she wrote:
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hello?



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On 2001-12-20 EST at 21:21:47, jrossi wrote:
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This link just worked for me http://poa.dfsound.com/

Thank you for using HostRocket.com
==
Happy Holidays!
*~<8^)>~ (Ho! Ho! Ho!)
Joseph Rossi
HostRocket.com Support


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On 2001-12-20 EST at 21:21:52, brendan wrote:
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Hi,

Your subdomain problem has been fixed, and confirmed with test.dfsound.com If you are still having problems it is being caused by dns caching at your ISP\'s level and will correct itself within a few hours.

-Brendan Brader
HostRocket.Com


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On 2001-12-21 EST at 00:38:43, he/she wrote:
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okay... none of my users can enter the subdomains... are all THEIR isp\'s a little late on the whole caching thing??

look I really want to know why this happened..
I also want to know when this problem will be fixed.


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On 2001-12-21 EST at 00:44:23, brendan wrote:
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Anyone who has been to the site recently before this happened will experience the same thing as you until their dns cache expires with their isp, usually around 8 hours. The problem is fixed and can\'t be expedited any further really.

-Brendan Brader
HostRocket.Com


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On 2001-12-21 EST at 00:45:02, he/she wrote:
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okay, thanks :)

now... there is one more question still left..

why did this happen?


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On 2001-12-21 EST at 00:48:06, brendan wrote:
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Hi,

I dont know the specifics of it and can\'t seem to find any reason why someone here would have changed anything with reguard to your account.. I just knew how to fix it.

-Brendan Brader
HostRocket.Com


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On 2001-12-21 EST at 03:00:56, brendan wrote:
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Please stop posting in our forums, you are blatently breaking the forum rules and you will be asked to find a new host if it contiunes.

-Brendan Brader
HostRocket.Com


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On 2001-12-21 EST at 14:32:58, he/she wrote:
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It\'s been about 18 hours now and still nothing....
a few hours?? 8 hours?? whats next 24 hours?


Well regardless I sort of dont care whether they answer or not at this point because I want out.


I need a host with at least 500 megs of space..
LITTLE DOWNTIME..
Phone Support..
Mysql...
supports php, cgi, shtml, mp3, etc etc..
FAST....
subdomains..
e-mail...
ftp...
and at least 15 gigs of bandwidth a month, if not more..

that is what hostrocket is giving me... for $25 a month

Is there anything else out there that can meet or beat that?


Please help me :|

thanks

--mike b

Originally posted by djfony
. . . . . . . and at least 15 gigs of bandwidth a month, if not more..

that is what hostrocket is giving me... for $25 a month

Is there anything else out there that can meet or beat that?


Please help me :|

thanks

--mike b Maybe you should rethink your budget.

and mr brendan if you are reading this.. Im sorry man... but every singe day i get messages from my users telling me they cant access the board for one reason or another.. My board is getting a reputation for its downtime and thats not a way to attract new people..

I can spend more if needed... but if there is anything around that price range.. I can work with it.

Apixhosting.com has the same deal for $19.95 right now.
VenturesOnline.com is offering 500 megs of space and 20 gigs of bandwidth for $24.95.
Hostilizer.com has is offering 500 megs of space and 12 gigs of bandwidth for $9.95.

Your best bet would be to post what you would like in the request forum and have hosts Email what you can offer.

djfony-
I could view the subdomain http://poa.dfsound.com/ with no problems as it took me to a page that was still under construction. And as far as the trouble ticket you submitted, I think that you were being a little harsh on HR.(take a look at the On 2001-12-20 EST at 21:09:44 ticket) Take a look at how fast HR answered and what time of day it was, and from you posts, the tickets were taking between 5-10 minutes to answer. To me that is excellent. In the future, this forum has a wonderfull search feature, where you can search for hosts which come highly recommended such as venturesonline.com (which I think you should go with as they have a 20 gig plan for $25.)

what do you see at poa.dfsound.com??

what about http://vlm.dfsound.com/xmb/

what do you see there?

Neither of them work for me, nor does the site listed in your profile.

I have taken screenshots for ya.
Personally, it sounds like you didn't setup your xmb forums up correctly.

wierd I don't know why the image didn't attach but here it is

HAHAHAHA!!!!!!! dude... go here:

http://www.dfsound.com/vlm/xmb/index.php

and then please tell me I didnt set them up correctly... they were working fine for 2 months.. besides the occasional problems with downtime leading to me having to fix tables and such..

sorry man.. thats the main page for http://www.dfsound.com

all my subdomains lead there
that's what my current problem is

hmmm yeah they do work at that address... I've attached a screenshot of what I'm getting.

I wrote this to brendan in a TT:


look brendan.. you would probably know best.. this isnt about a personal grudge or anything.. this is about me keeping my \"online community\" together. If it was just a normal \"about me and my music\" board that got few hits a day.. I wouldnt mind but I dont want to lose users.. just like you dont want to lose customers

can you suggest another place?


Im dead serious.. no personal grudges.. just trying to make the community happy... customer service ;)

If all of your subdomains are leading to the main domain that means they do not have a NameVirtualHost entry in apache for your IP. Without the NVH entry any additional domain or subdomain entry in apache on that IP will go to the main domain.The NVH Entry basically tells apache "hey, there's more than one site on this IP look more closley at the configuration"

thing is it worked before... then I guess something happened... brendan said he fixed it and still nothing... we are approaching 24 hours now of broken subdomains