OK i need some convincing. I've had my mouse hovering over the submit button for an ezzi.net server all night but as I've been reading through these forums, I'm almost talked me out of it by ispclub.com. Seems like he's always blaming the cutomer and "overloading" seems to be used as an exuse a lot. I also hear a lot about dDos attacks and such which I've never even really heard about except from this ezzi, almost make me afraid to get a server. My current server, with valueweb has been up since the day I got it (minus reboots), 5 months ago, but I really want a better ping. I'm looking to host some personal websites and some church websites, and maybe run a small COD server for my clan. I need a control panel (so users can set upt own email and such) and probably can go to $120 tops.(or my wife will kill me)

1. Is ezzi.net ok or does ispclub make them sound bad?: looking at Dell P4. 2.8 w/ plesk7 and dDos and Deep scan ( so I don't get fined for someone trying to take down my church websites with Dos attacks- still don't understand why this seems to be an issue only with this company? Are they more the cause than their clients?)

2. How is superbsevers? :looking at the linux standard w/ensim pro (prefer plesk but what can u do)

I've read a lot of threads here about both companies but looking for one last "key" in making the final decision between the 2 (i'm in Pa. and most of my gaming friends are east coast, hence those 2 choices)

A friend an I have a dedicated server from ezzi, and we have had only 1 problem. The problem was that they were out of the AMD 2400+ servers. So the nice tech threw in the 2.8ghz p4, for the AMD price, in since they were out. So I guess that wasnt much of a problem. The tech that we had always picked up his cell phone in 2 - 3 rings tops. Weird thing is that they say the have alot of DDOS attacks, and we have not noticed one yet. We have been with them for around 1 and a half months.

I have been with Ezzi for several months with no problems and I have been very happy with their service and support.

As for your concerns about DDoS, you should search the forums for DDoS and you will see almost provider has to deal with them. With church websites I doubt you will be a target of an attack but there are people that have more controversial content that can become targets. Someone kide gets fragged on a game server and decides to exact revenge outside of the gaming arena and boom, there is a DDoS.

When I was researching datacenters I found that many of them had DDoS and/or other types of security options that can be added to your service.

using superbservers.net for quite some time and so far they have been VERY good. low latency and good peering network. From my experience, a good choice!

A.

Well it appears you did a search on WHT already and found some negative answers about Ezzi. I am a happy client of superbservers and have not had one network problem with any of my 8 servers. No downtime what so ever that was their fault and their support was very fast for me. Whoever you decide to go with I wish you good luck and I hope this helped a bit.

We have been with Ezzi for 1 month now and am very satisfied by their support and uptime. They upgraded our machine for free from a Athlon 2400 to a P4 2.8HT as said above^^ by Ww333 a friend of mine. They say they have alot of Dos attacks but I never feel them at all.

If I were you I would go with Ezzi.

I give Ezzi.net 10/10 stars.

Gif

i use both ezzi and superb
both good service :)

superbservers is very very good. I have 4 servers there. Network is very good and support is fast!

Ezzi is alot better than they used to be 6 months ago. They used to have alot of problems. And yes, I have seen customers get blaimed for "overloading" and it was just plain ********.

They even reformatted one of my systems because they said it had to much traffic. "Whatever"

Anyway, Ezzi is okay if you are looking for value. Thier network times out about 12 times a month for me at about 4-5 minute intervals. I have a 24/7 monitoring system that tracks outages for all my boxes. I have a few boxes with ezzi.

However, there are other alternatives on the east coast. Specifically superbservers.net. They have many more choices in configuration and their network is more reliable. With superb, I generally get about 2-3 outages per month lasting about 4-5 minutes. I have several boxes with superb and they are primarily my east coast choice.

Both ezzi and superb use cogent as their main pipeline. Cogent is like the bottom basement bandwidth provider for the east coast.

The only thing that really blows about superb for new customers is that really lame setup fee. But you can haggle with them on that.

Originally posted by shaka0070

Both ezzi and superb use cogent as their main pipeline. Cogent is like the bottom basement bandwidth provider for the east coast.
that.

Check Ezzi's website (http://www.ezzi.net/home/datacenter/index.cfm), they don't use Cogent at all, they have top of the line bandwidth providers and although I don't use Superb Servers, it looks to me from their website (http://nsssc.superb.net/information/corenet-info.php) that they have other providers in addition to Cogent.

Originally posted by shaka0070

Both ezzi and superb use cogent as their main pipeline. Cogent is like the bottom basement bandwidth provider for the east coast.
It's kind of hard for Ezzi to use Cogent as their main pipeline, when they don't even have Cogent as a bandwidth provider :D. They have NAC, Peer1, AboveNET, Qwest, and a bunch of peering arrangements. Superb uses the HopOne network for bandwidth (which their owner also owns, and is located in the same building :)) which doesn't have Cogent as a connection, and doesn't peer with them either. If you're going to accuse companies of using crappy bandwidth, get your facts straight :D. Cogent isn't even that bad anymore, and isn't even the cheapest anymore. Williams ranks worse on my list of crappy budget providers, and I've used companies who utilize each of those carriers before.

-Josh

Originally posted by shaka0070
Ezzi is alot better than they used to be 6 months ago. They used to have alot of problems. And yes, I have seen customers get blaimed for "overloading" and it was just plain ********.

They even reformatted one of my systems because they said it had to much traffic. "Whatever"

Anyway, Ezzi is okay if you are looking for value. Thier network times out about 12 times a month for me at about 4-5 minute intervals. I have a 24/7 monitoring system that tracks outages for all my boxes. I have a few boxes with ezzi.

However, there are other alternatives on the east coast. Specifically superbservers.net. They have many more choices in configuration and their network is more reliable. With superb, I generally get about 2-3 outages per month lasting about 4-5 minutes. I have several boxes with superb and they are primarily my east coast choice.

Both ezzi and superb use cogent as their main pipeline. Cogent is like the bottom basement bandwidth provider for the east coast.

The only thing that really blows about superb for new customers is that really lame setup fee. But you can haggle with them on that.



Are you really a customer of EZZI or are you making all this stuff up? Because just about everything you have mentioned is false.

Our network does not time out 12 times a month, what are you monitoring exactly? Make sure the problem isn’t with your provider.

We do not use Cogent, you should really get your facts straight before posting something like that.

We would never reformat a machine for using too much bandwidth, provide your information so I can look up your history and see what really happened. I am guessing your machine got hacked and was pushing a ton of bandwidth and that would cause a server to be reformatted.

How would you know if customers machines got overloaded or not. Do you talk to all of our customers? There have been plenty of customers that have posted in threads saying that... yes their machines were being overloaded and they found out once we upgraded the machine.

Networks either work or dont work for gaming servers, the network doesnt pick and choose which servers they want to work for. We have many happy customers running gaming servers with no problems at all. If our network couldnt handle gaming servers it would be all over this forum and I dont see anyone posting anything negative about our network.

I have been with EZZI.net for a few months now, no problems.. i acually host, and sell Q3 servers to some ppl ..... i have had 40 ppl in one server with no lag, while 2 other servers were filled! .. but, if your going to be hosting a game server, make sure that ur located on the same coast as it... EZZI is located in NY .. i live in IL and ping 50 with a cable modem .. i have seen ppl ping 10 and under in my servers b4 .. I hope this helps.


Matt

let me put it this way, ezzi is one of my perfered providers on the east coast and I have been with them for a very long time. I suggest ezzi for everyone with that kind of budget. I am entering my 3rd Rent to own term soon.

And I'm nearly finished with my third year there. :blush:

I recommend ezzi.net without reservation. They provide a great value and a blazing network.

Yeah, Superb uses hopone.net. But if you read their info, their main pipes are cogent pipes. Maybe you guys shoudl know what YOU are talking about before you say I dont know what I am talking about. However, I was incorrect about ezzi & cogent. Most traffic ends up going through above.net, then finally with yes, peer 1.

However, ezzi does timeout at least a dozen times every month for 4-5 minute intervals. I have been a customer for almost a year now. And no, it isnt my provider. Specifically, the timeouts always occur with the abovenet backbone, typically just before the hop to the ezzi network.

But I have servers with both ezzi and superb. So I know how dependable both networks are. I have a 24/7 monitoring system here for all my servers in New York, Virginia, California and Texas. I am alerted the instant any of the boxes are not reachable.

Liek I said, ezzi times out at least a dozen times a month. Superb generally times out about 2-4 times a month.... and I have more servers with superb than I do with ezzi.

I have been with ezzi for 1 month and I have NEVER timed out, not even once.

Originally posted by shaka0070
Yeah, Superb uses hopone.net. But if you read their info, their main pipes are cogent pipes. Maybe you guys shoudl know what YOU are talking about before you say I dont know what I am talking about. However, I was incorrect about ezzi & cogent. Most traffic ends up going through above.net, then finally with yes, peer 1.

However, ezzi does timeout at least a dozen times every month for 4-5 minute intervals. I have been a customer for almost a year now. And no, it isnt my provider. Specifically, the timeouts always occur with the abovenet backbone, typically just before the hop to the ezzi network.

But I have servers with both ezzi and superb. So I know how dependable both networks are. I have a 24/7 monitoring system here for all my servers in New York, Virginia, California and Texas. I am alerted the instant any of the boxes are not reachable.

Liek I said, ezzi times out at least a dozen times a month. Superb generally times out about 2-4 times a month.... and I have more servers with superb than I do with ezzi.


What are you monitoring that you see these time outs? You say these time outs are on the above.net backbone right before the EZZI network? Then that would be an above.net problem since its before it hits the EZZI network. They have had problems over the last couple of months with their fiber cut and lag issues.

We actually have shutdown above.net.

Would love to also talk about the other comments you made, can you send me your account info? I would like to look into the issues about us reformatting your server for pushing too much bandwidth... thanks

I am monitoring the IP addresses using Advanced Host Monitor. I monitor all of my servers nation-wide with it. I have servers in California, Texas, Virginia and New York. I only have one box with ezzi because of its dependability issues.

Well almost all the routing takes place through above.net. So even though it may be their problem... its still your probelm because neither I nor my customers can access the box at those times. And when it is unreachable here all the way in Southern California, nobody can access it on the east coast either.

I have actualy tried to keep from buying ezzi boxes because of the issues and instead opt to buy superb servers. I have also chosen not to enroll into the reseller program because of it.

Originally posted by shaka0070
I am monitoring the IP addresses using Advanced Host Monitor. I monitor all of my servers nation-wide with it. I have servers in California, Texas, Virginia and New York. I only have one box with ezzi because of its dependability issues.

Well almost all the routing takes place through above.net. So even though it may be their problem... its still your probelm because neither I nor my customers can access the box at those times. And when it is unreachable here all the way in Southern California, nobody can access it on the east coast either.

I have actualy tried to keep from buying ezzi boxes because of the issues and instead opt to buy superb servers. I have also chosen not to enroll into the reseller program because of it.


have you seen problems with above.net today?

Also can you send me your IP so I can run some tests too... thanks

Originally posted by shaka0070

Both ezzi and superb use cogent as their main pipeline. Cogent is like the bottom basement bandwidth provider for the east coast.

The only thing that really blows about superb for new customers is that really lame setup fee. But you can haggle with them on that.

We do not use Cogent at all. More than 50% of traffic exits within 1-2 hops on the hopone.net network to the destination network directly. For the remaining 45% of non-peer traffic, transits used are UUNet (MCI), GlobalCrossing, Level 3, AboveNet and France Telecom OpenTransit. We never cut corners to save costs like most others do; we only use the best of the best.

As for set-up fees, it is up to you how much of a set-up fee you pay < removed pricing >based on the monthly price that you choose. The set-up fees are firm, as it is up to you which one of the four options you pick.

Please read our site and read the facts before you make such incorrect statements here. For the ~45% of non-peer traffic, transits used are, as per http://nsssc.superb.net/information/corenet-info.php
UUNet (MCI): NE Washington, DC
GlobalCrossing: NW Washington, DC
Level 3: McLean, Virginia
AboveNet: Vienna, Virginia
France Telecom OpenTransit: Ashburn, Virginia
(note how the providers POPs that we connect to are geographically dispersed)

Cogent has their equipment in the NOC that is not used by us. It is only there for colo customer use who for some reason want to use Cogent either for IP transit or transport. We do not use Cogent. Some customers might, but we do not. It is simply there at our facility, as are Verizon, MCI, LGN, AboveNet, and other such providers. It does not mean that we are using it (we are not, hopone.net does not connect to cogent) just because it is there for customer use.

http://www.webhostingtalk.com/showthread.php?threadid=288354&highlight=superbservers

I did a review on superbservers.net, I have had servers with ezzi.net before. And all that I can say is, your time there wont last long.

I agree. If you are like me at actually require as much up time as possible, superb is the way to go on the east coast for your money.

Originally posted by hjass
We do not use Cogent at all. More than 50% of traffic exits within 1-2 hops on the hopone.net network to the destination network directly. For the remaining 45% of non-peer traffic, transits used are UUNet (MCI), GlobalCrossing, Level 3, AboveNet and France Telecom OpenTransit. We never cut corners to save costs like most others do; we only use the best of the best.

As for set-up fees, it is up to you how much of a set-up fee you pay < removed pricing >based on the monthly price that you choose. The set-up fees are firm, as it is up to you which one of the four options you pick.

Please read our site and read the facts before you make such incorrect statements here. For the ~45% of non-peer traffic, transits used are, as per http://nsssc.superb.net/information/corenet-info.php
UUNet (MCI): NE Washington, DC
GlobalCrossing: NW Washington, DC
Level 3: McLean, Virginia
AboveNet: Vienna, Virginia
France Telecom OpenTransit: Ashburn, Virginia
(note how the providers POPs that we connect to are geographically dispersed)

Cogent has their equipment in the NOC that is not used by us. It is only there for colo customer use who for some reason want to use Cogent either for IP transit or transport. We do not use Cogent. Some customers might, but we do not. It is simply there at our facility, as are Verizon, MCI, LGN, AboveNet, and other such providers. It does not mean that we are using it (we are not, hopone.net does not connect to cogent) just because it is there for customer use.

You should change your network description then because it states that your main dual oc-48 connections are cogent.

Specifically;

dual dedicated OC-48 (2 x 2488 Mb/s) exclusive Cogent POP at our DCA2 NOC (for our and our customer sole, exclusive use)

Originally posted by shaka0070
I agree. If you are like me at actually require as much up time as possible, superb is the way to go on the east coast for your money.


The EZZI core network has 100% uptime this year. If our providers have problems there isnt much we can do about it. Best thing we can do is shut them down or submit a trouble ticket with them. We have shutdown and cancelled Verio in the past and now Above.net seems to be next.

You say you monitor our network and somewhere between us and you fails so this means our network is down... that makes no sense. Provide me your account details so I can look into your issue and see if there is another cause for your problems... or maybe its just a connection between us.

I have asked 3 times for you to contact me so I can help... with you ignoring me, leads me to believe that you arent a customer at all.

You can send me or post here your graphs of all your downtime.

Brandonm... You had a server with EZZI over a year ago, and we openly admitted we had problems way back when. This year we have had 100% uptime.

Originally posted by ispclub.com
The EZZI core network has 100% uptime this year. If our providers have problems there isnt much we can do about it. Best thing we can do is shut them down or submit a trouble ticket with them. We have shutdown and cancelled Verio in the past and now Above.net seems to be next.

You say you monitor our network and somewhere between us and you fails so this means our network is down... that makes no sense. Provide me your account details so I can look into your issue and see if there is another cause for your problems... or maybe its just a connection between us.

I have asked 3 times for you to contact me so I can help... with you ignoring me, leads me to believe that you arent a customer at all.

You can send me or post here your graphs of all your downtime.

Brandonm... You had a server with EZZI over a year ago, and we openly admitted we had problems way back when. This year we have had 100% uptime.

Seems like he isn't a real customer to me too, why else would be ignore you in such a way :/

As for superbservers, haven't been with them in a month because their internal network kept jumping to 500ms+ a few times a week (and this was tracing to superbservers.net through many providers, not just my box). I see where I posted http://www.webhostingtalk.com/showthread.php?s=&threadid=286022 and http://www.webhostingtalk.com/showthread.php?s=&threadid=282643
And superbservers support was always terrible for me, phone support was rude + tickets were never answered on the weekends.

Yeah maybe you have 100% uptime within your own network, but that doesnt count when people outside your network cant access it.

And yes, I am a ezzi customer. However I do not keep archives of my down times. Typically I notify support and I always get the same response back. "We have notified Above.net of the problem". You guys dont have any control over the above.net equipment, so its not like you can fix anything.

And no, I wont give you my contact info because I dont want to be singled out and mis-treated becuse I am complaining. Especially after that BS reformatting incident.

The fact remains that ezzi uses above.net as one of its main routes to its network and it goes down at least a dozen times a month... period. Thats why I bring all of my business elsewhere. The only reason why I have that box still is becuase I still have some customers on it.

Oh, BTW, how can you say that you have had 100% uptime this year. Heck, earlier in the year you guys did a major upgrade on your systems and there was an outage.

Oh, that 100% must not include planned downtime then?

Originally posted by shaka0070
Oh, BTW, how can you say that you have had 100% uptime this year. Heck, earlier in the year you guys did a major upgrade on your systems and there was an outage.

Oh, that 100% must not include planned downtime then?


We did a planned upgrade, which brought down one POP, we have multiple.

Originally posted by shaka0070
Yeah maybe you have 100% uptime within your own network, but that doesnt count when people outside your network cant access it.

And yes, I am a ezzi customer. However I do not keep archives of my down times. Typically I notify support and I always get the same response back. "We have notified Above.net of the problem". You guys dont have any control over the above.net equipment, so its not like you can fix anything.

And no, I wont give you my contact info because I dont want to be singled out and mis-treated becuse I am complaining. Especially after that BS reformatting incident.

The fact remains that ezzi uses above.net as one of its main routes to its network and it goes down at least a dozen times a month... period. Thats why I bring all of my business elsewhere. The only reason why I have that box still is becuase I still have some customers on it.


I am trying to help you, not mistreat you. I would love to see the real reason why your server was reformatted. I know for a fact your server didnt get reformatted because you were using too much bandwidth.

If what you are saying is true then this is what occurred... one of the network admins sees your server doing a lot of bandwidth, he calls one of the techs and they talk... network admin says "hey server IP is doing a lot of bandwidth".... tech says... "really? what shall we do?"... net admin says, "I don't know, ummm what do you think"... tech says, "ummmm lets reformat his server"... net admin says "BRILLLLLLLLIANT" and so your server gets reformatted.

I find this hard to believe as we have company policy on what to do in situations like that. Trust me, any tech would not want to spend the time reformatting machines for no reason. There was a thread on here the other day about a customer using too much bandwidth. The customer was shutdown and notified and he is back on today. That is what really happens here if there is bandwidth abuse.

What I think happened was this, your machine was hacked and started a flood... the firewalls blocked your server and a reformat was needed.

If you are a customer and you give me your info, what do you think we are going to do? sabotage your server? Why would we do that, last year we had some problems and we had many customers complaining on WHT and we tried very hard to make everyone happy and move on from the past... do upgrades and get the network stable... which we did... Hurting your business surely isn’t going to help us out at all.

We turned off Above.net because it seems they are turning into the next Verio, who turned into the next Cogent. We work everyday to make sure the network is more stable than the day before. If problems occur with one provider we get rid of them. The only problem Above.net had was latency issues, not downtime.

There are many companies who have only 2 or 3 providers. If one of their providers has problems then there isn’t much they can do... as turning off one could cause problems, and we all know it isnt easy to just drop a provider and pick up another as it takes a good amount of time to provision new circuits.

We have many providers just to make sure we never run into those situations and always have backup ready to go. Our customers want stability and good uptime and after we spent a ton of money on the Netscreen firewall solution and upgrades last year that is what our customers have received.

I firmly believe we will never make everyone happy though, no matter what.

Originally posted by shaka0070
You should change your network description then because it states that your main dual oc-48 connections are cogent.

It doesn't state that anywhere. For one, why would any customer be with us if we only had one "primary" connection. Any good network is fully redundant and has no "primary" anything.

Seeing any network have "primary" something is a big warning sign not to do business with it if reliability and performance matters. We never have more than 10% of traffic go through any single link or transit provider. Each one is used for less than 10%, thus ensuring that if one, two, or even three are all down at the same time, there is no noticeable impact whatsoever.

As stated on our site, Cogent is present there for our CUSTOMER use, e.g. if someone wants to use Cogent for a GigE transport from California to our NOC or something. We do not use Cogent transit at all, as our site and network map clearly reflects. It is simply one of the fibre and bandwidth providers at the facility for use by larger colo customers who want to use it. We do not use it, as the network map and site clearly reflects (as do the traces).

See our site where you can read further information on that. It clearly states that it is available for customer use. We do not use it for anything, as the site lists, wording, and network map clearly show.

Just read through all the posts and wanted to make a few comments.

First off when I was deciding who to get my first server with superbservers staff was awesome. They were friendly and very helpful with all my questions which did include whether cogent was a supplier and details of their network, them saying no was a plus. I never talk to them via email. It is always on MSN/ICQ or by phone and they are always polite and willing to do whatever it takes to answer my questions as fast as possible. Being a reseller as well they are willing to help with whatever it takes for me to become successful as well so we can both be successful. Teamwork is very key and having a great relationship with my account manager has helped us go to 8 servers in no time.

Their was a comment earlier about latency. Not once in the entire time I have been with superb and with the 8 servers have we noticed any latency or network problems. To me they couldn't have been more perfect. When we needed a reboot we used their ticket system and they had a tech reboot the server in under 5 minutes. Their support techs are very nice as well and come across as a real person through their support tickets not as a robot doing as they have to.

I personally don't think hometownhosting would be where it is today without superbservers and their staff and all the help they have given us.

:gthumb: :gthumb:

well they(superbservers) are not making me happy right now. I asked them why I couldn't get KISS2 firewall running and why I got errors and all i got was that the neccesary kernals where installed and if I wanted they could set up a firewall for $90 bucks or I can set it up myself.

I never had a problem setting up KISS on my other servers but this one gives me these errors : ip_tables, ipt_state, and/or ipt_multiport modules do not exist, KISS can not function .

I followed the direction to a tee.

Was this server really set up correctly? Or am I responsible for installing these modules.

:mad: I'm begining to wish ezzi.net would have won the coin toss.

their forum is growing cobwebs :cartman:

Wow, I cant believe how blatent these lies are from the two carriers.

First off, ezzi, you lie with your up time. Who calculates your percentages? Because they sure dont know basic math. And second, superb lies about their main oc-48 pipes not being cogent. You guys changed your documentation then to hide it because I still have a copy of the old webpage which I use in my own documentation for showing my own customers what our network uses.

Specifically, it reads like this


six sites with network presence in DC, Virginia, New York, Illinois, and California
two major Data Centres at the heart of the Internet - in DC & Northern Virginia; also, one of the most naturally safe areas in North America
fully redundant AC & power on all sites
physical fibre redundancy through multiple private OC-12 SONET rings with multiple, financially strong, fibre carriers
dual dedicated OC-48 (2 x 2488 Mb/s) exclusive Cogent POP at our DCA2 NOC (for our and our customer sole, exclusive use)
redundant network architecture using legacy-free, top-of-the-line Cisco equipment at DS-3, OC-3, Fast Ethernet and Gigabit Ethernet levels
redundant, geographically dispersed, direct connectivity to all of the world's major tier 1 backbones



I cant believe you guys just blatently lie. Its really pathetic. Hell and I even recommend superb to people.

Listen people, dont listen to the posters claiming their network is what they say it is. Ask the customers becuase they know more than them. Any claims they are going to make are obviously not truthful.

Originally posted by )|(Atari2600
well they(superbservers) are not making me happy right now. I asked them why I couldn't get KISS2 firewall running and why I got errors and all i got was that the neccesary kernals where installed and if I wanted they could set up a firewall for $90 bucks or I can set it up myself.

I never had a problem setting up KISS on my other servers but this one gives me these errors : ip_tables, ipt_state, and/or ipt_multiport modules do not exist, KISS can not function .

I followed the direction to a tee.

Was this server really set up correctly? Or am I responsible for installing these modules.

:mad: I'm begining to wish ezzi.net would have won the coin toss.

their forum is growing cobwebs :cartman:

If you want real support with your hosting, get a tier one provider. Value hosts like superb, ezzi, managed, the planet and others across the USA are able to sell so cheap because almost all their support is paid by the customers at the time of the requests.

Heck... did you know that with superb, if your hardward fails on their box, you have to pay them to fix it? You shoudl read the fine print when buying value servers. If you want top of the line catering to your needs, then it will probably cost you upwards of $700 a month. Of course then you also get better bandwidth too.

I had hardware fail on one of my servers. I believe it was a power supply and they changed it in 15 minutes at no cost to me. So not sure where skaka got his info but that wasn't the case for me.

Originally posted by hometownhosting
I had hardware fail on one of my servers. I believe it was a power supply and they changed it in 15 minutes at no cost to me. So not sure where skaka got his info but that wasn't the case for me.

Thats great cause it hasnt happened to me yet. When I first signed up, I read in their fine print that. Maybe they dont enforce it then which is good.

Id look it up on their site, but im to lazy

I seem to remember when I was researching that hardware repairs were covered by them and didn't cost anything to the user. I wouldn't imagine it wouldn't be covered by them as it is their hardware not ours. Maybe if it was colocated I can see them charging to repair it.

Yeah I think your right. I probably just misread it. Good news for me cause that would suck. I have a bunch of boxes with em :P

I'm glad to see Ezzi has revised their connectivity list as they used to List 13 or 14 Gig-E connections which I don't think was very accurate as just the cost of optical transport to their facility for 14 Gig-E's would have probably put them out of business.

I'm wondering ISPclub, who provides your transport to the LITC and how big are the circuits, and where are the actual terminations where you hand off to your upstreams???

I'm imagining CV/Lightpath and Keyspan are in the list??

I think Ezzi has done a good job turning things around in the past 6 months and you have to give them credit for that. I think they finally decided to adopt the "simpler is better" approach, and by doing so, in combination with the netscreen upgrades, they have improved greatly.

I imagine the on-site generator issues have been resolved as well as I haven't heard anything about that since the blackout last summer.

I think the problem that always comes up on this board is that customers from the past are still feeling bitter about being mislead or having service issues and just don't want to let it go. At some point you need to move on and accept the fact that old dogs can learn new tricks, ezzi has improved and deserves to make to shortlist of East Coast providers.

Originally posted by shaka0070
Wow, I cant believe how blatent these lies are from the two carriers.



How are we lying when I can prove everything I say. You cannot... You have stated many claims in this thread and I asked many times to either contact me so I can look into what you are saying and also to post your claims about downtime that you are the only one that notices.

Funny thing is you come on here complaining about downtime through a carrier we don’t even have anymore, yeah that makes sense.

You are the one that has been ignoring me, all you do is talk and talk but show no proof... all this monitoring you have going on, the mysterious reformatting of your server... but you can’t post any graphs or logs or proof of any of it. I have responded to every thing you have posted with proof that it didn’t happen.

You are the one that had downtime, which no one else noticed, but cant prove it even though you say you have proof, you are the one that had a server reformatted for no reason, but cant prove that, you are the one that states that us providers use carriers (Cogent), which we don’t even use. Maybe you thought that we couldn’t prove which carriers we use, who knows.

I can prove anything I say, the proof is on WHT and some customers even posted in this thread backing us up. You seem to think readers of WHT aren’t too smart and will just read what you are saying and agree with you. Readers here are smarter than you think and will want some kind of proof to believe what you post.

I have been asking you for proof since the first time you posted... you are making accusations about us... start proving your case. The ball is in your court, either prove your case or don’t post.

I see some people in this thread even think that you probably aren’t even a customer.

Seems like your last resort now since I shot down every accusation you made about us is... they lie they lie, that’s all you have to say about us now... we are just a bunch of liars, but again this is something that you only see, no one else. If we lied about all this stuff and use carriers that only seem to exist to you... I am sure others would notice and others would post about it. I highly doubt you would be the first to figure out all our lies, considering how long we have been around.

Originally posted by DoubleD
I'm glad to see Ezzi has revised their connectivity list as they used to List 13 or 14 Gig-E connections which I don't think was very accurate as just the cost of optical transport to their facility for 14 Gig-E's would have probably put them out of business.

I'm wondering ISPclub, who provides your transport to the LITC and how big are the circuits, and where are the actual terminations where you hand off to your upstreams???

I'm imagining CV/Lightpath and Keyspan are in the list??

I think Ezzi has done a good job turning things around in the past 6 months and you have to give them credit for that. I think they finally decided to adopt the "simpler is better" approach, and by doing so, in combination with the netscreen upgrades, they have improved greatly.

I imagine the on-site generator issues have been resolved as well as I haven't heard anything about that since the blackout last summer.

I think the problem that always comes up on this board is that customers from the past are still feeling bitter about being mislead or having service issues and just don't want to let it go. At some point you need to move on and accept the fact that old dogs can learn new tricks, ezzi has improved and deserves to make to shortlist of East Coast providers.


Last year we had some growing problems. As you have said, it has all been cleared up. We notified all of our customers last year on what we were doing. We got rid of our core network team and brought in a new team, we upgraded all equipment and started looking for a solution to protect us from dDoS attacks. Basically beefed up our weakest links.

As you have said, the Netscreens have done a great job and fit the way we run our network... we are happy we chose them as it took us about 3-4 months to test out all the solutions out there.

We went with the approach to get many providers. We pick up all of our bandwidth in 60 Hudson and 25 Broadway, to bring all of the carriers out to Long Island individually would be too expensive, as you have said. We stuck with the carriers we liked the best. Seems like carriers go through their ups and downs, so to have backup carriers we feel is best. We ran into problems with Verio becoming horrible so we shut them down, now Above.net has been really bad lately so we shut them down. Having the additional carriers has worked out.

Since we have gamers looking at us for service we try real hard to make sure even our upstreams are running clean with no latency, because if they aren’t... our customers look at us and say what are you going to do about it. Since we cant fix their problems, best we can do is by-pass them until they do and having a good amount of carriers is the only way to do that.

When it comes to our new power, it is still in the works. We are told less than a month away now, reason is it taking so long is we are dealing with union and the build management is horrible. Oh man do I have some stories for you about them, they say they are a technology building, but not one person that runs the building knows technology.

We were told the new power would be done by Christmas last year, then it would be done in less than 2 months since the beginning of the year... very frustrating to say the least.

The new power is actually built and ready to go, I know that part is true because I look at it everyday. We are turning up the new power next week and the generator will be shipped next week, if all goes to plan.

On a side note to ISPClub since I cannot PM him, we recently got a server from ezzi. Id just like to make a recommendation that you guys start including that i386 folder on your windows 2003 installations. Also not to install every add-on update in the windows update section. Other than that ezzi has been great so far.

Originally posted by FusionVoice
On a side note to ISPClub since I cannot PM him, we recently got a server from ezzi. Id just like to make a recommendation that you guys start including that i386 folder on your windows 2003 installations. Also not to install every add-on update in the windows update section. Other than that ezzi has been great so far.


All installs are supposed have that folder actually, if they missed you for some reason... sorry about that. But glad things have been good otherwise.

For all of you playing the home game... here we go, I found out who shaka0070 is...

I am not going to post the customer information and bash him personally like he has us... and also dont worry I am not going to go shutdown his server... even though he is past due on his account... after the 10th we shutdown anyone who is past due but we cut him a break... plus back in April they were shutdown for non-payment but we waived re-actvation fee because "they were on an extended vacation and didnt know".

All i am trying to do is set the record straight. If you do not like us for whatever reason, we dont force anyone to stay, but why come on here and blatently lie.

shaka0070 said he was a customer for a year, but I see he has signed up 2/12/04 :confused:

He also said his server was reformatted for no reason. I see 3 trouble tickets, the 3 subject lines to the trouble tickets are "IPs were not binding to server", "request a reformat", and "request to change account ownership".

The reformat ticket says this - Need a win2k3 standard edition reformat. Plz attach old hdd as a slave so I may backup my old files.

Now from what I have read here the customer said we reformatted his server because it was doing too much bandwidth... if that is the case why did you request a reformat... Plus, if this was true an email would have went out to the customer stating that he was doing too much bandwidth... but dont see one of those either.

If I was a customer and my server was reformatted for no reason I surely would be pissed and made some noise about it, I wouldnt open a trouble ticket requesting a reformat. There was only one trouble ticket that stated the customer had any problems... the one where he didnt know how to bind his IPs on a Windows machine.

Customer said he had a few boxes with us but has only had one :confused:

Why all the lies??? That is all I ask.

I asked all the techs and no one remembers dealing with any problems with this customer and I looked at all of our internal logs to see if any techs posted anything about the customer. So I just dont get why come on here and try to make us look bad.

You have something against us? if that is the case then switch providers, why stay? Maybe you just felt like causing trouble and didnt think I could find out who you are without telling me... who knows.

I dont mind looking into your issues and working with you, but as I can see now there have been no issues. You said you had problems with Above.net dropping your connection in the Above.net network. We have never had anyone complain about that before, nor do I see any trouble tickets open about it from you... we only heard of complaints of Above.net having a fiber cut and a lot of latency, which is why we shut them down.

I would think that us having enough providers to be able to shut down a major provider like Above.net and still have the ability to run clean with no problems would be a good thing. Not to bash us about them having problems.

Since we shut them down going on 2 weeks now, let us know if you are still seeing drops over the new route.

If anyone thinks I am lying about this customers account, after he cancels (which he said he was) I will give a moderator access to it to look up the history and post his findings.

I have played with some of you team before Atari2600. Have you all made a decision? I sent you an email with my contact info. I would like to chat with you about gaming group.

Cool i'll get in touch with you. I ended up just flipping a coin and went with superb. Ezzi.net seems like a good group too. I just went with superb since they threw in 4 free suport tickets. Atleast I have those, even though they don't respond. :bawling:

i have a ventrilo server up : 66.36.240.75 port 3784 stop in for a chat. Usually on in the evenings

peace

I am having a hard time getting connected to your ventrilo. Can you pop by my Teamspeak for a chat?

comms.6ps.com

Jake

I checked their tech support. You are using the old version of Ventrilo on the server and I grabbed the newer client. The old client is not available


Jake

I have to say that this thread has done 2 things...

1. Gave me a good laugh
2. Proven that some people will do anything to bad mouth someone.

We have been using Ezzi.net for our servers since June of 2003 (over a year now) so I believe that qualifies us as very knowledgeable when it comes to the "Ezzi Experience".

When we first started using them, things were pretty stable with occasional "hiccups". Shortly after that, problems started to arise with outages and downtimes and it got progressively worse. Things came to a head in November when the outages and downtimes were frequent and it was almost impossible to get in touch with anyone on the Live Chat. At that point, we were considering moving ourselves.

But, if you search back in the WHT history, you will see that I made a last minute decision to take a trip to the DC on Long Island the day before Thanksgiving. Things had reached their worst and we lost some clients over it. You can read the outcome of my trip when you look up the thread.

Shortly after I made my trip, things started getting better. The changes and improvements that I was told about when I was at the DC started going into effect. Everyone has to keep in mind that NOTHING happens overnight. When there are multiple problems, it takes time to fix them.

Things finally became much more stable in late January/early February of this year and since that time the only problems we have seen were caused by the sudden increase of dDoS attacks in March and April. Around that time, Ezzi put their new system in place to block the attacks. After the obvious ups and downs of fine tuning the prevention system, the dDoS attack outages came to an end.

Since that time, we have not seen ANY noticeable outages that were DC related. We didn't even see any downtime from the recent planned outages for upgrades because they didn't affect our servers. There have been some network issues with the various BW providers as has already been mentioned in this thread but no one can blame those on Ezzi. Ezzi did their part by turning off those providers which is all they can do. They can't go out and track down problems in Above or NAC's pipes and fix them. That would be like expecting CBS to hit the streets and fix a Time Warner Cable system problem when a customer can't get their favorite CBS station! Completely unreasonable to expect and Never going to happen.

So, what am I trying to say? Simple:

Ezzi, while having some growing pains for about 5-8 months, has been a very good provider and has always done their best to take care of us. We have always been given appropriate credit for downtimes and outages when requested and have never been brushed off. Our dealings with Phil Smith (ISPClub) has been one of the best experiences we have had in the industry and we would highly recommend anyone else deal with him!

We have even had 2 recent situations where clients of ours were violating both Ezzi's terms and our own. Did Ezzi shut us down and format our drives like has been claimed? NO. They contacted me, gave me time to deal with the problem, and it was done. No intervention or harsh actions on the part of the Ezzi team and no fines or penalties. They even provided us with copies of their logs and system records to help us track down the violators. Much better than I have heard about other DC's where they shut you down THEN notify you.

So, anyone that wants to bad mouth Ezzi better have their facts straight and have proof in hand before they start. Some of us who have been around for a while and KNOW the things that have gone on will not hesitate to call your bluff and force your hand. Put up or SHUT UP!

Thank you for reading my little tyrade. I probably could have organized it better but hey.. it's Saturday afternoon and I'm trying to relax a little ;)

To Phil and the rest of the Ezzi team: You guys are doing a great job and don't let the few that will probably NEVER be satisfied get to you. Some of us have stuck with you during the worst times, know what you have been through and know what you have done to solve the problems. We're still with you and we don't plan on going anywhere! Keep up the good work!

/rant

Regards

ahh yeah sorry about that :blush: I use the old one since the new one limits the users unless you pay for a license. And you can only get that if you can prove your a business. So i use the old version since I don't sell them , I just use it for personal. I'll have to get teamspeak. Never used it before.

Originally posted by ispclub.com
How are we lying when I can prove everything I say. You cannot... You have stated many claims in this thread and I asked many times to either contact me so I can look into what you are saying and also to post your claims about downtime that you are the only one that notices.

Funny thing is you come on here complaining about downtime through a carrier we don’t even have anymore, yeah that makes sense.

You are the one that has been ignoring me, all you do is talk and talk but show no proof... all this monitoring you have going on, the mysterious reformatting of your server... but you can’t post any graphs or logs or proof of any of it. I have responded to every thing you have posted with proof that it didn’t happen.

You are the one that had downtime, which no one else noticed, but cant prove it even though you say you have proof, you are the one that had a server reformatted for no reason, but cant prove that, you are the one that states that us providers use carriers (Cogent), which we don’t even use. Maybe you thought that we couldn’t prove which carriers we use, who knows.

I can prove anything I say, the proof is on WHT and some customers even posted in this thread backing us up. You seem to think readers of WHT aren’t too smart and will just read what you are saying and agree with you. Readers here are smarter than you think and will want some kind of proof to believe what you post.

I have been asking you for proof since the first time you posted... you are making accusations about us... start proving your case. The ball is in your court, either prove your case or don’t post.

I see some people in this thread even think that you probably aren’t even a customer.

Seems like your last resort now since I shot down every accusation you made about us is... they lie they lie, that’s all you have to say about us now... we are just a bunch of liars, but again this is something that you only see, no one else. If we lied about all this stuff and use carriers that only seem to exist to you... I am sure others would notice and others would post about it. I highly doubt you would be the first to figure out all our lies, considering how long we have been around.

I was saying you lied becuase you claimed you had 100% uptime and even in your previous post you admitted that you had downtime earlier this year because of an outage due to your upgrades.

The 100% is just a marketing ploy. Your uptime is hardly 100%.

And yes, I am a customer. If you dont want to believe it, then thats your problem.

Pretty much their support has seemed good. Only a few things I am disappointed with. They won't upgrade kernels for users who are unfamiliar with upgrading :( as they just installed the stock kernel.

Edit: forgot to put: Staff is very friendly and helpfull!!!

Originally posted by shaka0070
I was saying you lied becuase you claimed you had 100% uptime and even in your previous post you admitted that you had downtime earlier this year because of an outage due to your upgrades.

The 100% is just a marketing ploy. Your uptime is hardly 100%.

And yes, I am a customer. If you dont want to believe it, then thats your problem.


Our core network has been up 100% of the time this year, if we take a POP down for an upgrade the core network is still up as you will still be able to get to your server while the POP is down. Is this seriously that hard for you to understand.

Yes we know you are a customer and know who you are, do you even read the posts in the thread or just post blindly.

I emailed them about reselling Ventrilo as I was thinking about it. Their reseller program is definately weird. I was going to Incorporate my company at the end of next month, but they require you to incorporated and at least 21 to resell. I am 32, but have not incorporated yet. You also have to lease 1000 slots from a server to resell. That is pretty step. Its as if they do not want to have a channel program.

Honestly, I like Teamspeak much better anyway. Atari 2600, I hope you can pop by my teamspeak server. I can make you a super admin temporary so you can see how to administrate the Teamspeak. Mine, comms.6ps.com, is kinda locked down as we had several idiots popping in. However, you have the freedom to admin the server as you like.

Hope to see ya soon.

Anyone is welcome to pop onto Teamspeak. If you pop into the channel as unregistered a Server admin will allow you to register at which time you can move about the channels. I have a webhosting channel you all can pop into and chat.

Yeah the guy who runs the company, Flagstaff is gonna run his company right out of business.

All it would take is a redesign of the Teamspeak application to a freidly GUI and a better codec and Ventrilo would be history.

I actually prefer Teamspeak over Ventrilo.

Yup, I like TS better because of the web administration. With vent you will have to get iguana or something like it to have web administration. Usually, I cant tell a difference between the two.

Ww33,

Have you used Iguana Active?

What do you think as a game server panel?

Originally posted by shaka0070
Wow, I cant believe how blatent these lies are from the two carriers.

<snip>
And second, superb lies about their main oc-48 pipes not being cogent. You guys changed your documentation then to hide it because I still have a copy of the old webpage which I use in my own documentation for showing my own customers what our network uses.

<snip>



I cant believe you guys just blatently lie. Its really pathetic. Hell and I even recommend superb to people.

Listen people, dont listen to the posters claiming their network is what they say it is. Ask the customers becuase they know more than them. Any claims they are going to make are obviously not truthful. I can't believe how thick headed you are. It's really pathetic (as you'd say :D). I'm a competitor of Superb and Ezzi, and it still disgusts me how you're bashing them on baseless claims. Nowhere did Superb claim that their main lines are Cogent OC-48 lines. They state: we also have a dedicated, exclusive, dual OC-48 (2 x 2488 Mb/s) Cogent POP on-site at our DCA2 NOC, built and available exclusively for our and our customers' sole use. That clearly states that it's for their CUSTOMERS' SOLE USE, and not a main line of theirs. Even if their main fiber lines were Cogent, they wouldn't need to have Cogent bandwidth. Superb used to use Cogent, and discontinued the use of them a good time ago, hence, they changed their site to reflect that. Is that a crime?

My advice to you is to learn how to do BGP lookup - They don't lie. When the lookup clearly shows HopOne as their provider, and HopOne clearly shows that they don't offload bandwidth to or peer with Cogent, that means that Cogent isn't being used. If you are using Superb, simply do a traceroute out of your server to www.cogentco.com, and you'll see that they don't use Cogent.

And no, I wont give you my contact info because I dont want to be singled out and mis-treated becuse I am complaining. Especially after that BS reformatting incident.
If you don't provide your info, then we'll just assume that you're not a customer. If you want to be taken seriously, then provide information to verify that you're a customer. Just sounds like BS to me...

- Matt

I think the iguana site is dead, or it has bad support. I sent an email a day or two ago and still no response, and their test servers are down. I'm looking for a control panel also.

ps. there is a thread in the control panel section.. And we are way off topic here. =]

Hey ezzi... you gonna stil claim you have 100% uptime?


On July 19th, we lost some of our UPS's from a power surge, we are currently working on the problem not and getting new UPS's in place.
Outage shouldnt be too much longer

EZZI.net Network Team


My server has been down for 20 minutes now. Like I said, I am a customer and the problems occur on a regular basis with your network. I just havnt saved any records until now. But I will contrinue to do so and post them now. :D

Originally posted by Joshua
I can't believe how thick headed you are. It's really pathetic (as you'd say :D). I'm a competitor of Superb and Ezzi, and it still disgusts me how you're bashing them on baseless claims. Nowhere did Superb claim that their main lines are Cogent OC-48 lines. They state: we also have a dedicated, exclusive, dual OC-48 (2 x 2488 Mb/s) Cogent POP on-site at our DCA2 NOC, built and available exclusively for our and our customers' sole use. That clearly states that it's for their CUSTOMERS' SOLE USE, and not a main line of theirs. Even if their main fiber lines were Cogent, they wouldn't need to have Cogent bandwidth. Superb used to use Cogent, and discontinued the use of them a good time ago, hence, they changed their site to reflect that. Is that a crime?

My advice to you is to learn how to do BGP lookup - They don't lie. When the lookup clearly shows HopOne as their provider, and HopOne clearly shows that they don't offload bandwidth to or peer with Cogent, that means that Cogent isn't being used. If you are using Superb, simply do a traceroute out of your server to www.cogentco.com, and you'll see that they don't use Cogent.

Dude, I love superb...

Read this
http://nsssc.superb.net/information/corenet-info.php

and this
http://nsssc.superb.net/information/dca2net-info.php

They do use cogent... it says right on those pages.

Hey ezzi, your going on 80 minutes now of downtime actually.... I read the time wrong. Sure hope I dont see you making that 100% claim anymore.

Originally posted by shaka0070
Hey ezzi... you gonna stil claim you have 100% uptime?

<snip>

My server has been down for 20 minutes now. Like I said, I am a customer and the problems occur on a regular basis with your network. I just havnt saved any records until now. But I will contrinue to do so and post them now. :D
YOU may have seen problems "on a regular basis" but we do not so that tells me it must be something between YOU and the Ezzi DC.

We have more than one server with Ezzi, on several different racks which are affected by different things. With the exception of this outage, we haven't had a problem in several months. By the way, this outage did not affect ALL of our servers with Ezzi so SOME of our servers STILL have 100% uptime for the past several months!

So, I find your "on a regular basis" claims hard to believe. We just don't see it on our servers.

Originally posted by shaka0070
Hey ezzi... you gonna stil claim you have 100% uptime?



My server has been down for 20 minutes now. Like I said, I am a customer and the problems occur on a regular basis with your network. I just havnt saved any records until now. But I will contrinue to do so and post them now. :D



Actually yes our core network was up 100% of the time, only some servers were affected.

shaka0070... I was asked to inform you that your server was shutdown due to non-payment.

wtf... my server is paid. your joking right?

Originally posted by shaka0070
wtf... my server is paid. your joking right?


No it isnt

nah dude, my account is fine and my server is back up now.... wrong customer

pretty funny that your trying to find out who I am though... haha

exactly why I didnt want to tell you.

Anyway superb > ezzi

Originally posted by shaka0070
wtf... my server is paid. your joking right?

I see you paid now, thank you very much

all I can say is "??"

Originally posted by shaka0070
nah dude, my account is fine and my server is back up now.... wrong customer



The IP you use to post on WHT and the IP you used to come to our live chat are the same… Is it a coincidence or a conspiracy against you??? :confused:

netblock-66-159-251-162.dslextreme.com

Not sure who are you trying to fool, but the more you post the more I laugh.

Trying to not get backlash from ezzi for letting people know about you. Thats why I didnt want to tell you who I was. But obviously, the backlash already happened. And I say the backlash already happened cause you found out who I was and decided to turn off the server because I owed 25 bucks to you and used that as an excuse to get back at me. Previous months I have owed more than that and you didnt just go and turn it off.

I knew you guys would mess with me if I told you who I was.

Whatever... your just gonna deny it. Simple fact is I pissed you off by objecting to your claims of 100% uptime and the fact that your network always timed out.

The fact still remains that your network goes down all the time and your claim of 100% up time just isnt true and is simply a marketing ploy.

Anytime I see you make such a claim in the future, I will be there to document all your downtime so everyone knows.

HOWEVER, on a positive note, for the first time in the history of being with ezzi (about a year), I did a trace route from my boxes and none of em went through above.net

peer1 is now the main route. Hey! Maybe my ****** towards you guys helped you to eliminate above.net from your routing :)

Will be good cause my opinion of the ezzi network has been pretty terrible to say the least.

Originally posted by shaka0070
Trying to not get backlash from ezzi for letting people know about you. Thats why I didnt want to tell you who I was. But obviously, the backlash already happened. And I say the backlash already happened cause you found out who I was and decided to turn off the server because I owed 25 bucks to you and used that as an excuse to get back at me. Previous months I have owed more than that and you didnt just go and turn it off.

I knew you guys would mess with me if I told you who I was.

Whatever... your just gonna deny it. Simple fact is I pissed you off by objecting to your claims of 100% uptime and the fact that your network always timed out.

The fact still remains that your network goes down all the time and your claim of 100% up time just isnt true and is simply a marketing ploy.

Anytime I see you make such a claim in the future, I will be there to document all your downtime so everyone knows.

HOWEVER, on a positive note, for the first time in the history of being with ezzi (about a year), I did a trace route from my boxes and none of em went through above.net

peer1 is now the main route. Hey! Maybe my ****** towards you guys helped you to eliminate above.net from your routing :)

Will be good cause my opinion of the ezzi network has been pretty terrible to say the least.


Still lying huh, you have been a customer since February, which is not a year.

Above.net was turned off before this thread even started... so all this monitoring that you do must be an illusion since you just noticed that Above.net has been shutdown, its been over a week now since we shut them down.

You are the only one that sees all this downtime, as no one else is complaining but you. All this downtime, but never opened up one trouble ticket about it, very odd if you ask me.

If we wanted to get back at you, I would have never posted that I knew who you were... I would have just pretended that your server crashed and wouldnt boot back up.

But fact is, you didnt pay... and why should we be nice to you if all you are going to do is try to bash us with lies.

Everything you posted I proved you wrong, you have not proved one thing that you have stated in this thread. But I have proved you wrong in everything that you have said.

First thing I tried to do was help you, told you to email me and let see your finding so I can look into your problem, or tell me who you were so I can monitor your server... all you did was ignore me and continue to lie and bash us.

There is only so much we can do to help, and only so much patience. There is not one other thread about any other customer having problems with us. There are about 4 threads this whole year of customers having any kind of issues.

If that is terrible, then its like I always say, you cant make everyone happy.

Then why was everything being routed through above.net as of yesterday then?

Oh and no you have not proved me wrong. Your uptime is not 100%

Originally posted by shaka0070
...decided to turn off the server because I owed 25 bucks to you and used that as an excuse to get back at me. Previous months I have owed more than that and you didnt just go and turn it off.
Copied from Ezzi.net payment reminder email:
"Any account that remains unpaid on the 10th of the month will be suspended without notice. If payment is received after suspension, you will be required to pay an additional $25 account re-instatement fee. There will be no exceptions."
and...
"Your service will be Interrupted if you are past due by the 10th of the month without further notice."
They are fully within their rights to suspend your account even for the $25 and if they didn't until now, sounds to me like you should be thankful for the additional 9 day extension since their own policy says there are no exceptions!

Why don't you just take your business elsewhere if you think they are so horrible? YOU are the only one that seems to be seeing these phantom problems. We don't see them on any of our servers.

yeah I know they are within their rights. Not saying they werent.

They just used it as an excuse. Which is fine. Whatever

Originally posted by shaka0070
Then why was everything being routed through above.net as of yesterday then?


Whatever you are smoking, it must be good... Please post these Above.net traces that you have logged as of yesterday, would love to see these.

I have proved you wrong in the following:

You arent a customer for a year

You dont have a few boxes, just one... so the whole I have problems with all my servers doesnt work, to make it sound worse than it is.

Your server got reformatted because you requested a reformat, not because we did it for doing too much bandwidth and not telling you.

We turned off Above.net a week ago, not yesterday... I can show trouble tickets for the last week of customers asking why we shut them down.

We do have 100% uptime on our core network, this doesnt need to be proved as our customers have backed us up.


Please, instead of posting the same thing over and over again... provide some proof.

I said I only had one server with you guys.
I thoguth I got the box late last year... guess it was begining of the year. Anyway, its still been a while
I was still being routed through above.net as of yesterday. Didnt change until today.
You dont have 100% uptime.

Originally posted by shaka0070
yeah I know they are within their rights. Not saying they werent.

They just used it as an excuse. Which is fine. Whatever
Used it as an excuse or realized that they were getting slapped in the face for allowing you more time to pay?

I think it's the latter of the two and I don't blame them at all for it!

There's a difference between a malicious "get even" attack against you or realizing that even though they are doing you a favor, you are only interested in doing them harm.

You obviously have no gratitude. Based on this thread, I wouldn't recommend being late next month.. or else you will most likely have another reason to come to WHT and start accusations of false suspension of your account and server.

LIke I said... whatever. Ezzi does not have 100% uptime. They just had an outage today with their UPS systems blowing. Also, earlier this year they had a major outage when they upgraded their systems. And also, while they were on above.net, they timed out at least a dozen times a month.

Thats fact.

Originally posted by shaka0070
Oh and no you have not proved me wrong. Your uptime is not 100%


Maybe you arent sure what the core network is, and maybe that is where the confusion is and why you cannot comprehend what I am saying.

The core network is where we have all of our Internet connections coming into the network, where our biggest routers and switches are. When the core of the network is down, then the not one customer can get to their server. The core is redundant, so even if part of it is down... we are still up. That is why we can do upgrades and maintenance without any problems.

This isnt the best technical definition, but I am not a network guru and dont know all the cool words to use.

Now, we are not saying that every server has been up 100% of the time, customers server crash, UPS's died on us, switches fail... nothing we can do about problems like that but fix them as they happen and make sure we fix them fast.

But all in all, besides all the smaller problems that arise... the core part of the network has been up and there was no time that all of our customers have been down this year. The only time that a customer couldnt get to their server, it was because of a local issue to their machine.

Maybe we will go down later on this year, who knows... but so far so good and we all have our fingers crossed.

Oh... okay. Sorry I didnt realize that when nobody in the world could access the servers in your network that wasnt included in your uptime calculations.

See the thing is, when the server goes down, normally the ezzi.com website cant be reached either. Also, nobody can access it from any connection. Not from the west coast nor east coast.

Maybe I dont know what you mean by core network... but realisticly, what good does it do to calculate your uptime based on that? From a quality standpoint, if nobody is able to reach "the core network" then whats the point?

Please educate me becuase I wouldnt want to look like an idiot in the future as I seem to now because my claims of dowtime simply are passed off as not being a part of your downtime.

Originally posted by shaka0070
Oh... okay. Sorry I didnt realize that when nobody in the world could access the servers in your network that wasnt included in your uptime calculations.

See the thing is, when the server goes down, normally the ezzi.com website cant be reached either. Also, nobody can access it from any connection. Not from the west coast nor east coast.

Maybe I dont know what you mean by core network... but realisticly, what good does it do to calculate your uptime based on that? From a quality standpoint, if nobody is able to reach "the core network" then whats the point?

Please educate me becuase I wouldnt want to look like an idiot in the future as I seem to now because my claims of dowtime simply are passed off as not being a part of your downtime.


Our core network downtime is based on all of our customers as a whole going down when the whole network goes down.

If one customers machine goes down then that doesnt go against our network downtime. If your server goes down due to a switch failing, that doesnt go against our core network.

We cannot calculate every single customers downtime and post that, we can only calculate our network as a whole.

If your server goes down and someone else stays up and they have 100% uptime, then how can our core network have downtime?

Tonight, we had some servers go offline, but there are plenty of other customers that didnt see a problem... so to them they have had no issues and were up 100% for the day.

If you are trying to get to ezzi.com, that domain doesnt work so that could be a problem. If you are referring to ezzi.net, then if you cant get to ezzi.net that doesnt mean our network is down... just means the server maybe rebooting or having issues of its own. If you cant get to your server and our site at the same time, then I would check your Internet connection, problem is probably between us.

Not sure how else to explain this, so if you cannot understand now, oh well... we can move on with our lives.

Originally posted by shaka0070
LIke I said... whatever. Ezzi does not have 100% uptime. They just had an outage today with their UPS systems blowing.
Yes.. and even this outage did not affect all clients or even all servers of some clients. Not all of ours were affected. Some were not accessable and others were.
And also, while they were on above.net, they timed out at least a dozen times a month.

Thats fact.
This may be fact for YOU but we never even saw any Above.net hops in our pings so this issue that you claim never had any affect on us.. therefore it did not affect their uptime for us. Our tracerts show Broadwing and NAC hops and if they turn off NAC we usually see PEER1.

Besides, if your hops through Above.net timed out, that's Above.net's failure, NOT Ezzi's. Ezzi contracts Above.net for bandwidth. Above.net provides that bandwidth and is responsible for making sure it is fully functional. If they fail, Ezzi can not go out and repair or replace Above's systems so Ezzi can not be held responsible. All they can do is turn off that provider, which they did.

You need to understand that while YOU may not be able to access YOUR server for whatever reason, this does not mean that everyone else can't either! As far as WE are concerned based on our own monitoring and access records, the outages that you claim have not existed so while YOUR uptime may not be 100%, ours and others is which means Ezzi's network was up 100% of the time. If you couldn't reach it, that's YOUR PROBLEM, not theirs.

Yeah I understand now... your uptime really isnt uptime. From the basis you are saying, if 99% of your network goes down and 1% is still up and running, you can still claim you have 100% uptime.

Thats like a factory claiming it has had zero work related injuries because only 30 out of the 100 emplyees got hurt. It didnt affect all the employees!

Thats so lame. Well I guess its your company and you can do the math how ever you want.

But for now on every single time I experience downtime with your network, I will post it with the "proof" as you say from various locations across the USA. Then we can add it all up and see how many times your going down.

Lets hope with your switch to peer1 that wont happen. But previously, nothing on the ezzi network was accessible during these down periods in the past and thats why I have a hard time putting up with that 100% claim.

Originally posted by Two_A_T
Yes.. and even this outage did not affect all clients or even all servers of some clients. Not all of ours were affected. Some were not accessable and others were.

This may be fact for YOU but we never even saw any Above.net hops in our pings so this issue that you claim never had any affect on us.. therefore it did not affect their uptime for us. Our tracerts show Broadwing and NAC hops and if they turn off NAC we usually see PEER1.

Besides, if your hops through Above.net timed out, that's Above.net's failure, NOT Ezzi's. Ezzi contracts Above.net for bandwidth. Above.net provides that bandwidth and is responsible for making sure it is fully functional. If they fail, Ezzi can not go out and repair or replace Above's systems so Ezzi can not be held responsible. All they can do is turn off that provider, which they did.

You need to understand that while YOU may not be able to access YOUR server for whatever reason, this does not mean that everyone else can't either! As far as WE are concerned based on our own monitoring and access records, the outages that you claim have not existed so while YOUR uptime may not be 100%, ours and others is which means Ezzi's network was up 100% of the time. If you couldn't reach it, that's YOUR PROBLEM, not theirs.

No seriously, up until today, it was above.net. Even when I did the trace route yesterday to see what routes it was taking, it was still above.net

Today is the first day I have seen it all peer1. Yesterday there was some peer1 right before ezzi, but it was still above.net

From california, texas and virginia it was above.net all the way up to the ezzi network on peer1.

To really is the first day it has changed.

Why woudl that be?

Oh, and I explained before that all the timeouts were always with the above.net routes. But my point was that since everything from everywhere was being routed to ezzi, the network wasnt accessible.

Ya know what I am saying? Sure it is above.net and it is their failure, but it was ezzis failure too because they are a lower tier and their network is affected by theirs.

If nobody can reach the ezzi network, then their network is down. Period. Even though all the servers are online and reachable from within their "core network", the rest of the world couldnt access it. So whats the point?

Originally posted by shaka0070
Yeah I understand now... your uptime really isnt uptime. From the basis you are saying, if 99% of your network goes down and 1% is still up and running, you can still claim you have 100% uptime.

Thats like a factory claiming it has had zero work related injuries because only 30 out of the 100 emplyees got hurt. It didnt affect all the employees!

Thats so lame. Well I guess its your company and you can do the math how ever you want.

But for now on every single time I experience downtime with your network, I will post it with the "proof" as you say from various locations across the USA. Then we can add it all up and see how many times your going down.

Lets hope with your switch to peer1 that wont happen. But previously, nothing on the ezzi network was accessible during these down periods in the past and thats why I have a hard time putting up with that 100% claim.



We never had a problem with our switch with Above.net, you said the problem you saw was in their network not ours.

There is no way to have 99% of the network down and 1% up... it is basically either all down or up, but I like how you try so hard to twist what I am saying and try to make us look as bad as you can. Not sure why you have such a problem with us.

Again, our core network is basically up or down, not half and half. Aside from local problems to servers, either all customers can get to their machines through the core of the network or they cant.

The core part of the network is the main routers and switches that have all the traffic flow through them. All of this equipment is redundant and is considered the core.

Yeah, but all the routes were above.net

Thats my point. Your network was not reachable from california, texas nor virginia during those times of downtime.

Nobody I knew could access the ezzi network from those locations because above.net was always the route.

Can you see why I might say that ezzi doesnt have 100% uptime?

If "the rest of the world couldn't access it", then why have WE been able to? Why have others been able to? If the problem was truly as large as you claim, there would be thread after thread here on WHT about it... yet there are not.

The stability of the internet or any of it's providers does NOT revolve around YOUR perception of uptime. There have been several times when I couldn't access WHT but others could. That didn't mean that WHT's servers were down, it just means that somewhere between me and their servers there was a problem and that problem was not within WHT's control or their provider's control. It was a fault in one of the many hop points between me and them.

Similar situations have also occured with our clients. There have been times when one or two clients could not access the servers but we could and other clients could. That is called an isolated problem and does not affect Ezzi's uptime record. If the servers are up, running, connected to the network and accessable by even ONE person via normal means, Ezzi has provided the service we pay them for because they can only control what is inside their own physical network.

Do you blame CBS when the channel that you want watch is not accessible because your cable company has a break in the line somewhere between your house and the CBS stations feed point? Other cable customers can see the channel but you can't. That's not CBS's fault by any means.

Originally posted by shaka0070
Oh, and I explained before that all the timeouts were always with the above.net routes. But my point was that since everything from everywhere was being routed to ezzi, the network wasnt accessible.

Ya know what I am saying? Sure it is above.net and it is their failure, but it was ezzis failure too because they are a lower tier and their network is affected by theirs.

If nobody can reach the ezzi network, then their network is down. Period. Even though all the servers are online and reachable from within their "core network", the rest of the world couldnt access it. So whats the point?


You say nobody can reach us, but the only person that cant reach us is you.

If we have 2 minutes of downtime and in that 2 minutes no one could get to our network there will be a thread about it on WHT.

So since some of our customers are very quick to opening threads when their servers are down on this forum and there are no threads of downtime, I would guess that these problems were something that was happening just to you and you only.

If you are having issues that are out of our control, that doesnt mean our network is down.

None of my customers can reach it nor can I reach it from any of the locations I mentioned previously. I have alot of boxes thorughout the USA and in most instances when I couldnt connect to the ezzi network from here in california, neither could any of the other boxes in texas, san jose, and virginia.

And the customers for the ezzi box are spread out from different parts of eastern canada and various parts of the east coast.

But in all the cases, it was the above.net route which was down.

Originally posted by shaka0070
None of my customers can reach it nor can I reach it from any of the locations I mentioned previously. I have alot of boxes thorughout the USA and in most instances when I couldnt connect to the ezzi network from here in california, neither could any of the other boxes in texas, san jose, and virginia.

And the customers for the ezzi box are spread out from different parts of eastern canada and various parts of the east coast.

But in all the cases, it was the above.net route which was down.


can you post traceroutes from all of these boxes that you monitor our network with... thanks

I wish. That would make my claims alot easier to justify. I never kept any of my trace routes because I never thought I would need them later down the line and would be arguing about uptime with ezzi.

Originally posted by shaka0070
I wish. That would make my claims alot easier to justify. I never kept any of my trace routes because I never thought I would need them later down the line and would be arguing about uptime with ezzi.

No I mean right now, I want to see all the routes you take from all the different servers.

Originally posted by shaka0070
I wish. That would make my claims alot easier to justify. I never kept any of my trace routes because I never thought I would need them later down the line and would be arguing about uptime with ezzi.

Dont monitoring systems keep logs of stuff? I get weekly updates via email the downtime percentage of our site.

It logs when an ip cannot be reached and when it can. I dont have it setup to actually perform a constant trace route.

Maybe I should change that

Originally posted by shaka0070
It logs when an ip cannot be reached and when it can. I dont have it setup to actually perform a constant trace route.

Maybe I should change that


That is fine, just post the traces from all your servers that you do the monitoring from now... want to see how they all comes to us... thanks

http://www.pingplotter.com/

A good program for use with troubleshooting traceroute problems. Can do continous tracing and save results for future reference.