Our server has been down for more than 4-6 hrs. These people are bad, the people who host my hosting account are moving all their servers away from dedicated now because of this move and long hrs and still no servers up and short such short notice.

I don't suppose you bothered to read the notification they sent out..?

-Phrost

I did but it was not supposed to last this long. It's been 12+ hrs and site is still not up.

yep I agree... everyone should move away from dedicatednow

NAC threw a huge kink in their plan. It is not purely DNOW's fault. I understand that you are upset, but keep in mind that DNOW is being mistreated through this entire process as well. They're doing the best they can, given the circumstances.

Originally posted by jkehe
NAC threw a huge kink in their plan.


Yes, without prior warning, NAC limited the number of people from DNOW
allowed into NAC's colo to remove servers at any given time to 8 people and
ONLY employees of DNOW. DNOW had 30+ movers to assist, but they could not be used,
which is what has caused the delay.....from what I am hearing.....

Well how nice, they got their servers up first. How come they couldnt get ours up before they get their site up. Customers should come first.

Originally posted by jkehe
They're doing the best they can, given the circumstances.

Are they? For example, they tell us at the beginning of the move that they're going fine. Nearing the end of the time frame, they say that only 8 of their were allowed in the DC instead of the planned 30 (like they didn't know what they need to enter a DC!). Now which piece of information was true? And they take more than 10 hours longer than planned because it took them longer to get out of NAC? And this is just one thing... Come on...

Originally posted by SocomNET
Well how nice, they got their servers up first. How come they couldnt get ours up before they get their site up. Customers should come first.

Communication should always come first. They should have had their main website up and running (in a different location) and updated with correct information all through the move.

Originally posted by bdsnyder
Yes, without prior warning, NAC limited the number of people from DNOW
allowed into NAC's colo to remove servers at any given time to 8 people and
ONLY employees of DNOW. DNOW had 30+ movers to assist, but they could not be used,
which is what has caused the delay.....
from what I am hearing.....
All servers have been in the new datacenter for at least 6-12 hours now though. It's not NAC's fault anymore. I can almost guarantee you that there are issues with DedicatedNow & their network.

Originally posted by SocomNET
Well how nice, they got their servers up first. How come they couldnt get ours up before they get their site up. Customers should come first.
They put their servers online so that they could communicate with customers.

- Matt

Originally posted by bdsnyder
Yes, without prior warning, NAC limited the number of people from DNOW
allowed into NAC's colo to remove servers at any given time to 8 people and
ONLY employees of DNOW. DNOW had 30+ movers to assist, but they could not be used,
which is what has caused the delay.....from what I am hearing.....

And they're trying to make us believe that they really found this out right there, right then. Have you ever tried to enter a DC? You need proper authorization. And even if you enter the building itself, getting access to the servers is even more protected. Everybody knows that. Movers don't walk into server rooms. Not unless they are all authorized beforehand.

Guys, listen it's not exactly easy to migrate 4000 servers to a data center. We got do the same thing in October and honestly, I don't look forward to it.

Give the guys a break. Jason and the gang are busting there *** for you guys. It's not exactly something easy that they're dealing with. NAC is about 30 minutes away from the new DedicatedNOW DC depending on traffic so they got load the servers in vans, then drive 30 minutes, and then unpakc them and go up stairs and then start turning them up. It takes a logn damn time.

Give them a break.

What they need to do is hire more people to get these servers up. There is a bunch of businesses loosing customers and money because of this.

If they have 4000 servers they must be making lots of money and 30 people for this is nothing. No wonder it's taking them so damn long!

Originally posted by BitOMagic
Guys, listen it's not exactly easy to migrate 4000 servers to a data center. We got do the same thing in October and honestly, I don't look forward to it.

Give the guys a break. Jason and the gang are busting there *** for you guys. It's not exactly something easy that they're dealing with. NAC is about 30 minutes away from the new DedicatedNOW DC depending on traffic so they got load the servers in vans, then drive 30 minutes, and then unpakc them and go up stairs and then start turning them up. It takes a logn damn time.

Give them a break.

Then they should have given an honest estimate of the time it would take. Then they should have given us an honest account of what's going on.

Don't tell me to give them a break - they almost broke me! And I'm not the kind of guy who easily slams hosts (search my posts). I've had very serious problems with their VPS and still I always told myself: "Give them a chance to correct these problems". And I'm always willing and happy to praise a host that deserves it.

Originally posted by bdsnyder
Yes, without prior warning, NAC limited the number of people from DNOW
allowed into NAC's colo to remove servers at any given time to 8 people and
ONLY employees of DNOW. DNOW had 30+ movers to assist, but they could not be used,
which is what has caused the delay.....from what I am hearing.....

A few things haven't been established yet though....

Such as:

1. Did DN even ask beforehand how many people would be allowed onsite at a time?

2. How many employee's does DN have working on this? Whats to say NAC didn't just say "no movers, only employee's" and DN only has 8 employee's working on this? With the way things have been worded in the other thread, that could be the case plain and clear.

3. Thats not unreasonably policy, heck, our contract with Switch and Data doesen't allow for 8 people onsite to move stuff at a time (we have it in writing, its like 4-5 without special authorization).

4. It was said in the other thread stuff was out of NAC nearly 12 hours ago.

Lotsa missed factors, it'd be pretty sad if the move we did almost 2 years ago from Florida to Toronto Ontario (by van) took less time then this (servers started getting back up 32 hours later, finished about 36 hours later). Notably our customers in that case had over 3 months notice, and every opportunity to find other solutions if they didn't like it =).

We've got one this coming week actually, moving all servers to a suite down the hall, lets see if we can cut their move time by over 60, as our estimate is 5-15 minutes per customer (granted they've got a 30 minute drive involved, and we've only got a 2 minute walk, but you get the point).

Guys, listen it's not exactly easy to migrate 4000 servers to a data center.
Replace the number 4000 with 1500.

Anyway, all servers have been at the new datacenter for a while, everything should be either power or network issues. DedicatedNOW does have control of this situation.

- Matt

Originally posted by mainarea

Anyway, all servers have been at the new datacenter for a while, everything should be either power or network issues. DedicatedNOW does have control of this situation.


Can you share where you got this information? I saw you mention this before, but seen it nowhere else...

Not that it matters entirely to me, but others might find it enlightening...

Originally posted by mainarea
Replace the number 4000 with 1500.

Anyway, all servers have been at the new datacenter for a while, everything should be either power or network issues. DedicatedNOW does have control of this situation.

- Matt

How would you know? :) You're not an employee of DedicatedNOW.

I dont know but this is getting bad. In just a couple of hrs it will be 24 hrs that the server has been down. What turned out to be 4-6 hrs ended up turning to 24 hrs. This sux, bad.

Originally posted by BitOMagic
How would you know? :) You're not an employee of DedicatedNOW.

He isn't, but he visits the DN forums, and the information posted there lead me to believe the same as mainarea wrote.

Originally posted by BitOMagic
How would you know? :) You're not an employee of DedicatedNOW.

I believe this was stated in the legal papers of the temporary restraining order DN placed against NAC a few weeks ago.

I wonder if they forgot to connect our server or if they dropped it or if it fell out of the van while it was being transported to the new location.

Originally posted by BitOMagic
How would you know? :) You're not an employee of DedicatedNOW.
Originally posted by porcupine
I believe this was stated in the legal papers of the temporary restraining order DN placed against NAC a few weeks ago.
You're correct on that one. I can't believe I actually read all of the papers, that took a bit of time...

- Matt

Originally posted by mainarea
You're correct on that one. I can't believe I actually read all of the papers, that took a bit of time...

- Matt You have to keep up to date with potential suppliers and competitors... :)

-Josh

I think you're being absurd. OK, they didn't meet their deadlines for this move. It isn't like it happens every week or month, and the new providers you are getting (MCI/UUNET, above.net, glbx) are top notch providers. Complaining about a budget host moving the servers so they can stay in business, have better uptime, and have better service for you after 6 months of nearly flawless uptime, is a bit rediculous.

Well... Heres the thing... DedicatedNOW is doing everything they humanly can... Crap happens, live with it. You should have planned for this outage, ok its a few hours over. If you did not want to deal with the outage you should have moved... Frankly from a professional standpoint if you coulden't take a 8 hour outage that NAC predicted you should have made an easy move to a different provider, at least temporarily.

I got my server with Dedicatednow way back at their grand opening sale. Since then they have almost always provided a top notch service for very little money.

I also must share that Mike (I think that’s his name) has been very helpful as he helped me get my IP's migrated over and answered every question I had with in minutes. I’m not a host so this sort of thing was new to me.

Now my server wasn’t down long at all during their move so I’m not as sleep deprived as some of you here. Just remember the amount of flawless service they have provided you at such a low cost. I have no idea what it takes to move to a different DC but I’m sure there are many things that can happen that cant be planned for and only show up on D-Day.

Although I'd be pritty mad myself if I was still down.

We can deal with 8hrs of down time.....It's now over 20hrs and no updates from them for over 8hrs

oopp, my mistake, Its coming up on 22hrs

Crosses two more "let's blame the clients for complaining" hosts off any list I might have.

Are you aware, Mr. Crap Happens, that some people are STILL down, moving toward 22 hours later? That's not a "few" hours, and it's inexcusable that there has not been any updates from DN.

Also, Mr. You're Being Absurd, are you aware of any testing AT ALL that has been done at the new location? How can you say they'll have better uptime when you say in the same breath that the past six months has been "nearly flawless" at NAC?

The two of you represent exactly the type of host to avoid. If you're not willing to ask the hard questions or be honest (DN has lousy communication) then you're not a host I'd want.

Im sorry but everyone knew that this move was going to happen, not everyone knew when but you all knew it was coming considering the last scare on memorial weekend. I look at it like this, it takes me say 10 minutes to break my PC down and move it to a different room and hook it back up. now times that by 1500 and your looking at 15000 minutes , lets say they have 8 techs to help in all that and your looking at 31 hours give or take. I know they said they had 30+ movers , but do you think all those movers would be connecting servers to the network. Im sure my times are off and it really wouldnt take 31 hours, but dont expect a move that big to happen in 4 hours

They shouldnt have said it would last 4-6 hrs if it was going to last longer. They simply misinformed all of their customers and now their really pissing us off without updates. I don't see what's so hard in just getting it back online. If they can't do **** right maybe they shouldnt even be a hosting company!

You know that they had circumstances which they didn't expect NAC to pull last minute. You just want something to rabble rouse about. They are not intentionally screwing you over. Infact, I'm sure they would have been happy to let you move your servers personally if it was really neccessary.

There are plenty of updates.. what more would you like to know? They can't i nform you of every server that comes up.

Do you guys remember the blackout last year? You lived through it then,...

Yeah when i first read the 4-6 hours in the email i got i was a bit worried it would take longer, I expected it to take at least 24 hours tho. My server was just brought back online, and im sure your server will be soon. Just be patient, if your loosing customers over it, maybe you should talk to them more about it and explain whats happening, not all will stay calm , but you will loose far less.

glad I got away from DNOW 18 months ago. They were blaming problems on NAC back then too.

How many are still down? I still have 1 down.

Originally posted by wowway1
glad I got away from DNOW 18 months ago. They were blaming problems on NAC back then too.

NAC = Need Another Colo. Did NAC ever publicize their floods, fires, and HVAC failures?

Originally posted by twidnet
Crosses two more "let's blame the clients for complaining" hosts off any list I might have.

Are you aware, Mr. Crap Happens, that some people are STILL down, moving toward 22 hours later? That's not a "few" hours, and it's inexcusable that there has not been any updates from DN.

Also, Mr. You're Being Absurd, are you aware of any testing AT ALL that has been done at the new location? How can you say they'll have better uptime when you say in the same breath that the past six months has been "nearly flawless" at NAC?

The two of you represent exactly the type of host to avoid. If you're not willing to ask the hard questions or be honest (DN has lousy communication) then you're not a host I'd want.
I have a name -- It is clearly printed in my signature. If you would like to call me Mr. Crap Happens that is your own bone to chew.

I will say I personally don't like how this is going down more then any of you, but my point was they don't like it any more then anyone does. You cannot bash a provider because of one uncoordinated move... Suposedly they had 30 movers but NAC would only allow 8 in at one time. You can not be mad at DedicatedNOW for that. Its not like they have techs sitting around at dedicatednow thinking, "How can I irritate customers and kill our reputation today?" It doesn't work that way. This was a bad move on their part and they are paying the consequences. You can blame them for their uncoordination... But you cannot bash them.

Since I am uninvolved in the move I did not know the current outage time... and I will agree it has overstepped its limites, due to complications, and it is hurting them. However it is still unfair to bash them completely over this.

Twidnet, If you think I am being dishonest perhaps you should examine yourself a little more. I am ready to take any synacisim anyone throws at me. I'm not BLAMING clients of DedicatedNOW... I even feel your frusturation as I have customers with them who are just as irritated. You just cant say "Dont ever use them again because they are very bad".

Also I love this quote:

I don't see what's so hard in just getting it back online.


Warning: Sharp learning curve. Have you tried getting 1500 servers online before? Very few of us have, so unless you have you have no right to say it is wasy.

End of post, and I believe this will be my final post in this forum.

PS: Available to anyone who is suffering from this outage: If you would like a temporary place to host a temporary move coordination website (using a subdomain or something) to get into contact with your customers, get a temporary helpdesk running ETC) please PM me. Offer available until 11:30 EDT.

Originally posted by BitOMagic
Guys, listen it's not exactly easy to migrate 4000 servers to a data center. We got do the same thing in October and honestly, I don't look forward to it.



Wrong 1500 servers

Give the guys a break. Jason and the gang are busting there *** for you guys.



Wrong if they didn't move we wouldn't be in this situation.


It's not exactly something easy that they're dealing with. NAC is about 30 minutes away from the new DedicatedNOW DC depending on traffic so they got load the servers in vans, then drive 30 minutes, and then unpakc them and go up stairs and then start turning them up. It takes a logn damn time.


Wrong the servers have been in the new datacentre for 12+ hours


Give them a break.

No because they stated 4-6 hours not 20+

Guys, BACK OFF AND GIVE THEM A BREAK. They'll get them up when they can get them all up.

Damn, you guys are ****ing redeclious.

Originally posted by 2uantuM
I think you're being absurd. OK, they didn't meet their deadlines for this move. It isn't like it happens every week or month, and the new providers you are getting (MCI/UUNET, above.net, glbx) are top notch providers. Complaining about a budget host moving the servers so they can stay in business, have better uptime, and have better service for you after 6 months of nearly flawless uptime, is a bit rediculous.

20 hours in this industry can tarnish your reputation forever, and whats worse if you pass on the information of 4-6 hours for Pwebtech to your customers and it turns into 20 you look like an idiot even more. It's not the first or last time it will happen. They moved they tried to move in secret 2 months ago. 4 days is not a long time, but they only had until the 17th to move out or be disconnected. They knew this and regardless of what they say here it's in the court documents.

Maybe you don't care about your business or customers however many people do.

Originally posted by BitOMagic
Guys, BACK OFF AND GIVE THEM A BREAK. They'll get them up when they can get them all up.

Damn, you guys are ****ing redeclious.

Well, now you can say that because your server is up... Most of us still have not received service on ours yet.

Originally posted by BitOMagic
Guys, BACK OFF AND GIVE THEM A BREAK. They'll get them up when they can get them all up.

Damn, you guys are ****ing redeclious.

I'm sure you would be saying that if you had servers down. Loosing clients loosing your reputation all because they want to save a buck.

In one corner we have Burstnet/Nocster, ServerMatrix/ThePlanet, NAC
and current/future EX-DedicatedNow customers, and in the other corner we
have satisfied and resonable DedicatedNow customers (which I'm one).
This is better than a Bush / Kerry debate.

Actually Burstnet is even worse, we were with them for a year not one weeked past without incident.

anyone knows exactly what is going on? My servers are still down at this moment.

I'm not even a dedicatednow customer.. i left for peer1 6 months ago due to an amazing offer the gave me.

Originally posted by z280 Hosting
I have a name -- It is clearly printed in my signature. If you would like to call me Mr. Crap Happens that is your own bone to chew.

Yeah, it is my bone to chew, isn't it.

I will say I personally don't like how this is going down more then any of you, but my point was they don't like it any more then anyone does.

And who said they did? I'm sure they would have shut everything down in the middle of the night without notifying anyone like they planned to do in May if they thought they could get away with it.

You cannot bash a provider because of one uncoordinated move...

Is this some law that you made up on the spot? I can do whatever I please, and what pleases me at this point is to be pissed at DN for being such idiots in this process. I can't tell you how much it pleases me at this point is being stuck with no information at all about what the heck is going on over there, because they refuse to give any updates.

Suposedly they had 30 movers but NAC would only allow 8 in at one time. You can not be mad at DedicatedNOW for that.

Who died and left you king? Of course I can. I don't know how many movers they supposedly had, and I don't care. They should have posted an IMMEDIATE update when they found this out, becuse it obviously impacts their estimates, which were poor to start.


Its not like they have techs sitting around at dedicatednow thinking, "How can I irritate customers and kill our reputation today?" It doesn't work that way.

"Hey, I know. Let's move on the final weekend in May. We won't tell anyone except maybe a couple of larger clients. Oops, they blabbed to their clients! How can they give their clients information! No, no, we'll never make a move like this without telling everyone! Abort! Abort!"

Fast forward.

"Hey, folks, we're moving, in like four days. It'll only take 4-6 hours to move all our servers. Really."

Fast forward to day of move.

Shhh - don't tell them that NAC wouldn't let all those people come tromping through the NOC. And stop giving updates after the one that basiclaly says everything has been moved and we're just looking for problems on the "15-20%" that aren't up yet. Shhhh. Those people that are coming up on 24 hours won't need updates.

Looks to me like they didn't learn squat in May.


This was a bad move on their part and they are paying the consequences. You can blame them for their uncoordination... But you cannot bash them.

Yes, I can. And I am.

Since I am uninvolved in the move I did not know the current outage time... and I will agree it has overstepped its limites, due to complications, and it is hurting them. However it is still unfair to bash them completely over this.

Let me break out the violins for poor, poor DN.

Twidnet, If you think I am being dishonest perhaps you should examine yourself a little more. I am ready to take any synacisim anyone throws at me. I'm not BLAMING clients of DedicatedNOW... I even feel your frusturation as I have customers with them who are just as irritated. You just cant say "Dont ever use them again because they are very bad".

What? Who said you were dishonest? I said you're a host to avoid in my eyes, because you just refuse to assign the blame where it squarely lies. And I can say don't ever use them again. I have. I will again. They treat their clients with contempt by not keeping them informed. From May to now, they've learned nothing. They've changed none of their processes. They deserve no praise from me, or anyone else, as if this move is going as well as it could have.


Also I love this quote:


Warning: Sharp learning curve. Have you tried getting 1500 servers online before? Very few of us have, so unless you have you have no right to say it is wasy.

Maybe you could actually include the name of the person who wrote that, because it wasn't me. I know exactly what it's like to get masses of equipment relocated. It doesn't have to be a disaster. This one didn't have to be, either, but for something that's been in the works for a year by DN's own words, they have outdone themselves in that area.

Maybe they should have hired some more people to get these servers up...

Twidnet, if I was a customer browsing these forums, I really wouldn't want to be hosting with you. I am trying to rationalize what DN is going through, but you have to be completely disdainful of others and treat us with contempt because you simply don't respect our opinions. Hardly professional.

Maybe they should have hired some more people to get these servers up...

Like it was said many times before, they had the staffing. The delays that NAC caused probably made the moving crew that they employed not only go into overtime, but also make them completely unavailable for the resurrection of the network.

Originally posted by 2uantuM

Like it was said many times before, they had the staffing. The delays that NAC caused probably made the moving crew that they employed not only go into overtime, but also make them completely unavailable for the resurrection of the network.

If they had the staffing then the servers would have been up hrs ago... The servers have been at their location for quite some time already.

Why are people blaming Nac? They have had the servers in this new dc for well over 12 hours now. It has absolutely nothing to do with NAC. The more likely reason is that equipment was not tested and now they are having problems. The blame lies on management not the movers nor NAC.


Like it was said many times before, they had the staffing. The delays that NAC caused probably made the moving crew that the employed not only go into overtime, but also make them completely unavailable for the resurrection of the network.


What are you basing this on? The PR spin given by Pwebtech? They should have checked prior to attempting to move the limits. But your comments are worthless as stated they have had over 12 hours to bring the servers up. The lack of official updates is disappointing also people don't know if their servers are still ok if it's network related etc etc

It's a major screw-up and these people that are saying take it on the chin are not affected hence they really don't have an insight into how it feels. I don't either we were down 9 hours only but still that's disappointing after giving customers an eta of 4-6 hours.

Originally posted by 2uantuM
Twidnet, if I was a customer browsing these forums, I really wouldn't want to be hosting with you. I am trying to rationalize what DN is going through, but you have to be completely disdainful of others and treat us with contempt because you simply don't respect our opinions. Hardly professional.

Right back at you. Or do you not recognize your own words?

"I think you're being absurd. OK, they didn't meet their deadlines for this move. It isn't like it happens every week or month, and the new providers you are getting (MCI/UUNET, above.net, glbx) are top notch providers. Complaining about a budget host moving the servers so they can stay in business, have better uptime, and have better service for you after 6 months of nearly flawless uptime, is a bit rediculous."

People with servers down for ALMOST 24 HOURS sure can be "absurd", can't they. People asking - no, make that BEGGING - for updates sure are ridiculous, because gosh, it doesn't happen every day, so just deal with it, folks.

There's nothing to "rationalize" here. They have screwed up, in a major way. If you had clients barking at your butt for updates, you'd be pissed at this point too. Don't even try to claim you wouldn't be. At least I'm not one who will just parrot back the crap you're saying up there to clients. They'd leave for sure then, because they'd know right then and there that I couldn't care less about them and their concerns. I care about my clients and the fact that DN has been entirely less than fortchcoming about everything. I don't care about excuses.

I believe that you guys should cut DedicatedNOW some slack, moving to an entirely new datacenter is not an easy feat and there will inevitably be some problems along the way. Just give it time and you'll be back to the great service you were having before.

Those of you that have servers down, have you called Pweb/Dnow?

Their voicemail picks up, they dont respond to emails or phone calls.

Originally posted by IncognitoNet
I believe that you guys should cut DedicatedNOW some slack, moving to an entirely new datacenter is not an easy feat and there will inevitably be some problems along the way. Just give it time and you'll be back to the great service you were having before.
They were prepared to give them 4-6 hours to get things back. Many didn't even complain at 12 hours. Now it's 24 hours though, I would not be happy if my server was down for 18 hours past a maintenance window. UnitedColo was able to move servers from CA to FL in less than 24 hours & have all servers back online (around 12-14 hours if I remember correctly), and Nectartech was able to move to their new datacenter quickly while e200paul had a blackout.

- Matt

If they had the staffing then the servers would have been up hrs ago... The servers have been at their location for quite some time already.


I'll explain this again. They had the staffing. NAC made them have a delay. The movers worked overtime. The could not stay for the network reopening, since they were already on overtime. They had less staffing than they thought they would have. Things took longer than expected.

Your really starting to get annoying. You probably are talking because you are not a DN customer or your server is already up. If your server was down for 24+ hrs im sure you would be pretty pissed too.

Originally posted by IncognitoNet
I believe that you guys should cut DedicatedNOW some slack,

No.


moving to an entirely new datacenter is not an easy feat and there will inevitably be some problems along the way.

It could have been an easiER feat if they had planned better. If they gave updates. If they actually tested things first. If they...ah, why bother? How people can in good conscience continue to defend the craptacular attitude DN has presented is something I will never understand. If and when you have something like this happen with NO UPDATES from your provider, I'll be sure to quote your words back to you and make excuses on their behalf.

Twidnet,

My saying "You can't bash them for *fill in reason here*" ... was assuming you were an ethical, reasonable person. Seeing as how you are not a reasonable person, this does not apply to you. Do whatever you wan't; bash them.

SocomNET: I agree with you... I would be cursing ThePlanet to their grave if my server was down for 24 hours. As soon as you can: Move to a provider that won't do anything like this (ie: servermatrix, sagonet, voxrox, even nocster).

If your not happy move as soon as you can.

We are, we are just waiting for the server to come back up so we can get our accounts move over to a new server.

Wheres rusko? Shouldn't he be defending his buddy jay's flawless company?

Lol.... Right?

Wow, going on 26+27 hrs of down time.

2 of our colo servers are STILL down...

Not sure we are lucky or what, server got back online after 10 hours of downtime.

Maybe more as we only have 1 server with DNOW...

Wheres rusko? Shouldn't he be defending his buddy jay's flawless company?


What is the point of making that comment?

Past post where rusko critcized me for criticizing his buddy jay's company.

Thought some of you might like to see NAC's reply.

http://www.nac.net/statements/2004-07-11.asp

This is pretty typical of what I saw the brief time I was with them. In a month there were three seperate multi-hour outages on my server, which they stated were NAC's doing. Anyone saying 'give them a break' is not being fair to the people who are complaining here. I couldn't imagine being down longer than a day.

Is everything up yet?

I know all my friends who are using DedicatedNOW's servers are up... But that isn't to say that they all are.

Contrary to what you think, I am a reasonable person. I don't think it's unreasonable to demand some sort of update after over 38 hours and I don't think it's unreasonable to place the blame for all of this right on DN.

And no, no everyone is up. Lots of people still down. Really inspires faith in DN, doesn't it.

I still have 2 down. 45 + hours now...

If i can ever get theses things back online I think this may be it for me with theses guys. Whats another 50 hours of downtime to move to somewhere else at this point............. :angry:

mine came up late last night after thousands of nasty emails I sent them. I sure did let them know what I though of them.

who did you send e-mails to?

Originally posted by 2uantuM
You know that they had circumstances which they didn't expect NAC to pull last minute. ,...

Lie. NAC didn't pull anything at the last minute.

None of us know for sure what exactly happened and everything being posted is 99% speculation and rumors. Going arround and calling fellow community members liars in this situation is not going to get us anywhere. Lets just wait until DN put out an official statement regarding the move :)

Originally posted by bdsnyder
Yes, without prior warning, NAC limited the number of people from DNOW
allowed into NAC's colo to remove servers at any given time to 8 people and
ONLY employees of DNOW. DNOW had 30+ movers to assist, but they could not be used,
which is what has caused the delay.....from what I am hearing.....

Lie. There was prior notice about how many would be allowed in.

Listen I dont care about a statement from the DC i could care less if they tell me at this point that the truck driver was drunk ran off the road and all the servers were messed up. Right now I just want my server back up and running. Im going on 50 hours here and still have 2 down due to "hardware" issues that some how just started happening once the server was moved. So you can rumor all you want about what you want as long as my servers get back up and soon

Originally posted by jkehe
NAC threw a huge kink in their plan. It is not purely DNOW's fault. I understand that you are upset, but keep in mind that DNOW is being mistreated through this entire process as well. They're doing the best they can, given the circumstances.

Oh puhlease. Poor DNOW, so misunderstood and abused. Give me a break. NAC is not to blame. Repeat after me. NAC is NOT the cause of DNOW's poor business practices and lack of planning.

sounds good NAC is not to blame what ever... just want my servers back up.

I don't think nac is to blame either, it is DN. I sent emails to their support over and over and over I just probably got on their nerves and before you know it my server came up.

Originally posted by SocomNET
I don't think nac is to blame either, it is DN. I sent emails to their support over and over and over I just probably got on their nerves and before you know it my server came up.

I don't mean to be rude here, as I can understand the frustation...

However, DN did ask all clients to open only ONE support ticket so that they can deal with issues in a quicker fashion. E-mailing them a bunch of times most likely isn't going to speed up the process.

Sure did speed up my process

After reading NAC's rebuttal.. and the related links below the linked page, DN seems to have messed up a lot.
I guess things will get better for DN customers in the coming days but not sure how many can sustain this kind of downtimes.