2CheckOut reversed several transactions on my account.

Guess what, all the transactions were over $300+.

All of my clients told me that they didn't call up the bank for the chargeback, and they have also rang 2CO regarding about this issue. 2CO told them that BANK filed a chargeback.

My clients rang up their bank, and bank told them they didn't file the chargeback.

NOW, WHERE THE MONEY GO?! :angry:

2CO, STOP STEALING OUR MONEY!!!!!!!!!!!!!!!!!!!!!!!!!! FFS! :angry:

Well, the first question, obviously:

How sure are you that this is the actual individual on the card ordering service? Did you require any sort of verification before just charging and accepting the order?

Secondly, I guess the question is How sure are you that your CLIENT isn't lying. Most clients will not admit to charging this much back, especially if service is provided.

2c0 has a responsibility to adhere to visa/mc regulations. Those are that if ANY chargeback is issued, the funds are automatically to be restored to the client's account. Rebuttals and all are great but they're to happen AFTER this has been done, not before.

If you didn't have any sort of cc verification (ie: your client faxing you a piece of paper with a copy of the card on it, stating that they authorized you to charge the card), I hate to say it, but the companies will ALWAYS side with the cardholder. All it takes is a client saying " i never ordered this", which makes processing a REAL beast for internet merchants.

That client is one of my mate at school.
He said that he did nothing to his credit card.

Well, then you're probably safer believing the client ;)
I'd talk to his bank, get them to email/fax/whatever statements saying they did NOT launch this chargeback from this individual both to you and 2co and get the funds back as quickly as possible.

Sadly, 2co doesn't care about your chargeback. This is proven time and time again. They care about the fact that they run a business, no matter how shady it may seem to you (I left 2 years ago for the very same reasons). I've seen 'em delay payments for weeks on end because they were "changing banks", not offer any compensation to their clients, only a halfhearted apology.

Best advice:
find a merchant provider and stick with 'em. 2co is known for stuff like this, very well.

Originally posted by mhsi010
That client is one of my mate at school.
He said that he did nothing to his credit card.

I wouldn't be so sure, seems like that's the only option.

the law states that internet ecommerce credit card charges are to be refunded to the consumer ...at the request of the consumer by the issuing bank ...all the customer has to do is say to thier bank ..i never got it...! and they must get thier money refunded to them by the person that charged the card. the reason for this is that there is no physical proof that the consumer actually purchased your product. so the ebusiness will lose this battle everytime....or you can hire an attorney to try to retrieve those funds from the consumer ...pay court fees, etc...basically you can spend 3500.00 to get your 500.00 back.....:(

i know at my work, we run credit cards and stuff through our system and if its denied, its the bank or the credit company's fault, not ours.....so me thinks thats the case here too

thx :)
Svede

yes but at a retail location the law is totally different from an ecommerce stand point.

Originally posted by cpv1st
the law states that internet ecommerce credit card charges are to be refunded to the consumer ...at the request of the consumer by the issuing bank ...all the customer has to do is say to thier bank ..i never got it...! and they must get thier money refunded to them by the person that charged the card. the reason for this is that there is no physical proof that the consumer actually purchased your product. so the ebusiness will lose this battle everytime....or you can hire an attorney to try to retrieve those funds from the consumer ...pay court fees, etc...basically you can spend 3500.00 to get your 500.00 back.....:(
You are wrong. There is no law for internet ecommerce CC charges & chargebacks, and merchant can fight chargebacks. If they have enough proof, they will win. It's not the most difficult thing to do if you keep good records.

- Matt

thats what i have always been told.....i have been in ecommerce for 4 years now....let me give you a little bit of info that was given to me that i based my statement from for future use

A chargeback is a forced refund to the customer via the merchant's bank account. Chargebacks can occur with any type of business, but it is more prevalent for Internet businesses because of the increased chance of fraud. Each fraudulent credit card transaction usually results in a chargeback. Merchants new to the Internet often begin by accepting fraud and the resulting chargebacks as part of the price of doing business. Then they regret this after the bank terminates their account for too many chargebacks.

Credit card associations penalize merchant banks for chargebacks. Naturally, the bank passes the fines on to the responsible merchant, and these penalties can be severe.

While consumers are provided with a certain degree of protection if their credit card numbers are stolen and misused, Internet merchants are fully liable for all transactions because Internet transactions are classified as "card-not-present."

thus you will lose any grievance you may have against the consumer...all the consumer has to say is ..."i didnt get the product"....:)


one more correction you may be right ---mainarea... i dont know if it is a law...but i do know that the bank will take your money quick...i guess i just assumed it was law ...how else can the ytake your money leagally.....:)

If the orders were "reversed" they probably didn't pass the fraud check.

I'd suggest you'd be far further ahead by sending in a response to the fraud department, rather than posting in a forum they don't read.

Originally posted by TomD
If the orders were "reversed" they probably didn't pass the fraud check.

I'd suggest you'd be far further ahead by sending in a response to the fraud department, rather than posting in a forum they don't read.

tom ---i have heard others speak of 2checkout in ill manner in other post...i have never done business with 2checkout...although i have given it thought before...especially when i get my statement for my current merchant account......so whats the deal with the negative feedback...? just wondering:)

Originally posted by mainarea
You are wrong. There is no law for internet ecommerce CC charges & chargebacks, and merchant can fight chargebacks. If they have enough proof, they will win. It's not the most difficult thing to do if you keep good records.

- Matt

Yep you CAN fight chargebacks and win, but for "virtual" products it isn't easy. But it can be done, we had a chargeback reversed with Authorize.net not long ago. We've also had customers reverse chargebacks at 2co several times.

Are you sure this isn't a fraud check failure? Did you get charged $29 and did you get an email from "chargeback@2checkout.com"?

Originally posted by cpv1st
tom ---i have heard others speak of 2checkout in ill manner in other post...i have never done business with 2checkout...although i have given it thought before...especially when i get my statement for my current merchant account......so whats the deal with the negative feedback...? just wondering:)

sorry, it would be inappropriate to hijack someone's thread.