For the 4th consecutive month, my dedicated server at PWebtech has stopped recording ANY stats information for ANY of the sites I host on it. Even the "Last 300 visitors" entry in my control panels is blank. (I have mailed their tech support about this today)

From the data I have, it looks like the stats stopped being recorded on December 16.

I have had LONG stats outages in each of the 3 previous months as well:

September 19 (partial) - September 29 (partial)
October 21 (partial) - October 30 (partial)
November 20 (partial) - November 29 (partial)

In each case, it was only after emails to support that the stats problems were fixed. I never received a proper explanation as to WHY the problems were occurring, just a brief note saying they were "fixed".

Has anyone else experienced this MAJOR problem (I consider the loss of all tracking data for nearly a third of each month MAJOR)?

I have also had billing problems with my credit card being double billed (at $600 a time). I am still waiting for a reply on the latest double billing fiasco, which has been outstanding since December 1. My most recent email to Jackie White (December 11) has gone unanswered.

All these problems are very frustrating indeed, and I'd like to hear your own experiences with PWebTech.

Sorry to hear you have had issues but my experiences have been great.

It sounds like your stats issue has to do with CPanel which PWeb can only do so much about. Try checking the cpanel.net forums to see if anyone else is having the same issues and has found a fix.

As far as the double billing, if you haven't gotten a response in 24hrs, they have a phone number to call which I always get an answer at and Jay is on ICQ all the time and is always happy to help me.

As stated by the moderators and by other hosting companies this is by no means the place to bring support questions even if they have been emailed in. And to answer your question. Most likely this is a USER error where your /usr partitions gets to 100% full (which it was) and you don't clean it out and thus no more logs can be written and there is most likely your problem. Or it could be a cpanel issue which is very possible. Or it could be little green men , :) that is a joke. But none the less I have moved your domlogs dir to /home and i am installing a new kernel. And if that doesn't fix it, it will become a darkorb issue.

In addition bandmin is known not to be accurate in any share or form on more than 1 occasion and to relay soley on bandmin to calculate your per site bandwidth is not very wise.

not to mention your box has been up for 145 days, prior to the reboot I am going to ask you if I can do.

Future response to any of these issues stated about and new issues should be directed to unixded@pwebtech.com and ONLY unixded@pwebtech.com

In regards to your billing issue. It takes time to get back to you and she will get back to you. But if you ticket # is greater than 1000 we switched to a newer ticket system and I would suggest resubmitting it.

I consider this issue closed..

Jay -

It seems to me that Edwin had/has some valid issues with Pegasus, and he brought them here only after he did not get a timely response and adequate explanation from your company. He did not ask 'support questions' but rather explained his 'support problems' and then asked for other members' opinions about Pegasus. Everyone asks for opinions about hosts. Correct me if I'm wrong, but that's a permissible use of WHN.

And certainly the matter isn't 'closed' if Edwin was double-billed, reported the error on December 11, and then hasn't heard back from your accounting department. The matter seems 'open' to me, and I hope Edwin reports its final resolution here, despite your edict that he post nothing further about his issues with Pegasus in WHN.

I know you're frustrated by a customer bringing his problems to a public forum, but the tone of your post did more damage to your reputation (in my eyes) than the charges alleged in Edwin's post. Sure, he should have called Pegasus or gotten in touch with you through ICQ instead of doing nothing but send e-mail, get angry, and then vent his frustration in WHN. If I were you, I'd have called Edwin a few choice names in private, then written a less imperious, less confrontational reply to his post. I think when you reply to posts on any public forum, your real audience isn't an 'Edwin', but rather everyone else who reads the post.

Based on what I've read here on WHN, I've come to regard Pegasus as an honest, well-run, responsive company, a little too pricey for my needs, but still one of the good guys. I say that just so you know I'm not trying to bash Pegasus, just sharing my opinion that your reply to Edwin's complaint might rub some folks the wrong way...

LordBob

But edwin did send an email on the same day not to long before this point. and THEN proceeded to post virtual the same email he sent support, which was answered in a timely manner. I could understand if we didn't answer a tech email taht was urgent for 5 days, then maybe, after calling and icqing us. But not after 1 hour.

I think edwin is basically asking if other people have had problems with pweb or if his experiences are unique.

He should probably know that issues with web site statistics are almost definitely unique to his server.

However, in terms of billing or problems with tech support response, this is something that other people may have issues with.

jayglate, my advice is to drop it <edit>. Do your best to keep some of the clients happy all the time and you are good to go. <smile>

<<Sorry, I just felt that some of this wasn't needed>>

ummm..

Originally posted by drewnick
jayglate, my advice is to drop it before you come out looking like a horse's ass. Do your best to keep some of the clients happy all the time and you are good to go. <smile>

Urm - Jason has been very polite about this IMO.

He has sorted the users problem, and as he stated, done it in a timely manner.

No, I do not have a server with Pwebtech but I have talked to Jason many many times on ICQ and he has always been polite.

Anyway - looks like the user has had his problem fixed now and that is the main priority here.

--James

I have a server with PWEBTECH and there service is good. Its most likely this user didn't flush out his logs which filled up his /usr partition... I had the same problem as this user, however I knew the ins and out of running a CPANEL server, so I fixed it.. I think that if you don't know things like this, you should not be running a web host...

This is a problem faced on many of the CPANEL servers.. There is a FAQ that explains how to move the log files over to another parition..

The faq is found at Ventures Online support page..

Here it is:
http://www.venturesonline.com/docs/whm/logs.htm

No you`re not the only one Edwin.
The support is good when there are some minor problems and it`s probably my fault, I can have a conversation with a tech through e-mail. But if something seems a little complicated and entirly their fault, I feel ignored.
The latest issue that is irretating me so much I have to rant about it here, is a overbilling issue.
I got my server some months late (that`s okey with me as I didn`t need it badly). I payed setup fee way back and got my server on 11.03.01 , then I found out they weren`t billing me on the 01.03.02 and notified them. Now, they billed me the same day, but also for two months I didn`t have it (which is fairly accepting as Jay maybe didn`t note it down that I didn`t get my server until November). In over one week now I`ve explained that in two tickets to the billing department and to Jay via ICQ and mail, but no reply. A simple "we hear you" would be enough for me, but this is a little frustrating.

<<Not sure what this was supposed to be, but ummm, removed>>

Originally posted by WildWayz


Urm - Jason has been very polite about this IMO.

He has sorted the users problem, and as he stated, done it in a timely manner.

No, I do not have a server with Pwebtech but I have talked to Jason many many times on ICQ and he has always been polite.

Anyway - looks like the user has had his problem fixed now and that is the main priority here.

--James

You for him are a potential client, obviously he'll treat you good.

Originally posted by Haakon
No you`re not the only one Edwin.
The support is good when there are some minor problems and it`s probably my fault, I can have a conversation with a tech through e-mail. But if something seems a little complicated and entirly their fault, I feel ignored.
The latest issue that is irretating me so much I have to rant about it here, is a overbilling issue.
I got my server some months late (that`s okey with me as I didn`t need it badly). I payed setup fee way back and got my server on 11.03.01 , then I found out they weren`t billing me on the 01.03.02 and notified them. Now, they billed me the same day, but also for two months I didn`t have it (which is fairly accepting as Jay maybe didn`t note it down that I didn`t get my server until November). In over one week now I`ve explained that in two tickets to the billing department and to Jay via ICQ and mail, but no reply. A simple "we hear you" would be enough for me, but this is a little frustrating.

If you are a small client then you signed up for a wrong company to receive support. Jay only does support for clients who have many server that make a difference in his pocket.

Apache, not sure who you are. But you clearly have no clue what you are talking about in the least.

First off this thread is over a month old.

This flaming is unjustified!

In our experience, PWeb is a reputable company w/ a decent service.

Jay, I hope you don't find it necessary to respond to these sorts of posts.

Keep up the good work ;)

<Added>
Jay, you posted before I had a chance!
</Added>

Originally posted by Apache
If you are a small client then you signed up for a wrong company to receive support. Jay only does support for clients who have many server that make a difference in his pocket.
Apache, are you a client? You've sent in support requests and never gotten responses to any of them? You know Jay ignores all support requests besides 'clients who have many server' ? Or are you just flaming because you think it is fun, hoping to get banned? Just wondering... as I don't mind reading complaints but I also don't have a problem removing messages that have no basis or that are nothing more than flames. Please elaborate on this...

I'll ask that no one else comment on this, as I may have to remove the messages and it is harder for us to remove messages once there have been 500 replies and people have quoted the posts over and over.

Apache, that is quite untrue, and you shouldn't be going off saying things that you don't know. Pegasus has alot of customers, and I seriously doubt that he only supports the ones that make the biggest differences. I have only one dedicated server with pegasus, which isn't even a huge one at that. I have had problems with my server from time to time, mostly because I installed something I shouldn't have, or the security was compromised, my errors. My server got messed up the first month it was up, and I was on the phone with Jay right away of course, he can always be gotten ahold of via phone or ICQ. And he set things straight right away, he even reinstalled the entire system for me free of charge, which is way beyond normal support, I have spent many hours over ICQ talking with him, asking him tons of questions. I have been with many providers, and none of them compare to Jay and his team. For someone to say only the big clients matter to him, is a false, and asinine thing to say.

As for your problems edwin, I am sorry your having them, I had the same problems, but I moved my domlogs out into /home which solved everything. I am confident that if you were to get ahold of jay over icq or phone, he would be more then happy to help you resolve your problem, he has been with me.

And I have been a customer for quite a while now, so I am not just some unknown person that talked to jay a couple times and asked him easy questions, and decided to come on here and defend him for fun.

*EDIT* Sorry Chicken, I posted right after you did, and did not see your request for noone to comment about apache's bs statement.

I 100% know jay ICQed someone to post a good message for him.

have had problems with my server from time to time

Why wouldn't he like you or respond to you?

Chicken,
If I post my domain and my name, don't you think even MORE flaming will start, and the thread will definetly reach 50 pages?

You don't want to believe me? Don't. It's your future loss.

This is really getting out of hand.
I don't know what the specifics of your problem are:

But if you can't

1. Take this offline; and
2. Prove that you are a client and not just
some random ill-wisher

Then I sincerely doubt that your words are going to carry much weight at all.

That being said, we buy connectivity from Pegasus, and colocate some of our secondary DNS gear in their datacenter, and while things haven't been perfect, they have been AS PERFECT AS ONE CAN REASONABLY EXPECT. Problems are responded to quickly, and I've always gotten a LIVE person on the phone when I call.

That last statement alone is more than I can say for most other hosts on this forum.

Best,

Again, I'm just saying my facts. If you don't believe them, then it's your problem.

Don't tell me what's true and not true. I wouldn't be saying all this just for the fun of it, 'cause I got better things to do.

:puke:Jay

Mods,

Feel free to close this thread cause I don't really care.

This thread isn't about you, but I will be removing your baseless posts (the ones you failed to address) and reopening the thread. You don't have to post your domain, I already know it, and it will be censored from the forum and all of your usernames banned. I find it sad when someone registers under another name and cowardly throws around false statements, but it will be dealt with off forum.

Apache

1. I am not a potential client for Pwebtech - well, I think he doesn't see me as one (I have asked him for sooooooooo many quotes and not signed up) - yet each time I ask for a quote or ask questions, Jay is professional and helps.

2. I DO think you are just stirring crap up - Pwebtech have a lot of respect amongst webhosts/clients. They might have the odd problem, but who doesn't?

Now, how about you take your flaming arse and jump into a pool to cool off?

--James

Every host has a problem every now and then.. We had a bad week last week.. Everything just messed up.. Anyhow, pwebtech was there and they managed to fix them all and everything is back to working order now. I would like to say that I will keep my server with pwebtech as price and connectivity is pretty good. Whilst me and Jay don't get along very well, there are other folks at pwebtech that are great to work with, like Ed. :)

I was pretty angy last week when I posted my flame on pwebtech, I guess it was because they didn't give me the NOC number. Now that I have it, everything is :stickout :stickout :stickout ;) :D