I signed up for external cpanel license with burstnet. I have paid my license fee of $99.95. Since two days ago now I could not access the Web Host Manager. When I tried to access the web host manager, I got a message saying: "License File Expired" Eventhough I have paid my monthly license fee. All my clients site are down. When they tried to access their control panel, they get the same message.
I contacted Burstnet yesterday, but they just kept bouncing me around. I talked to Eric G he said I have to wait for Eric W, he knows how to fix that problem. I waited till 2 PM EST when Eric W came in. I spoke to him. He too said he couldn't fix the problem, and I will have to wait for Nick who is the author of Cpanel. They said Nick will be in later. I called at night, They said : " Oh, Nick unfortunately should be sleeping now" I will have to wait the following day".
Could imagine this? My sites and all my clients sites are down, and this guys are bouncing me all around? I paid them for the license. Uptill now my sites are down, the cpanel is not fix.
To proove what I am saying. You guys can try access my Cpanel.
Just go to:
http://ns.dnswebservers.net:2082
User's name: dnsweb
Password: akama1884

Yiou will see what I am talking abouot. That is the same thing my clients get when they want to access their control panel. They cannnot even access their site because of the DNS not functioning.
I will not sent my dog to burstnet for any service. They full of crap. They are a bunch of amateurs. Eric W is a little bit better. All the rest are unprofessional craps. Eric G has the gut to hang up the phone on me. I am think of taking them to court as this is clearly a breach of contract. I am just happy my server in not in their NOC. I will not advise anyone to do business with them. I rather deal with VDI than dealing with them. At least if it is with VDI they should have solve the problem.
But I am not done with Burstnet yet. I am going to talk to my lawyer today and see what my options are.
Good luck to you all that have servers with Burstnet.

I found this interesting article about the license expired problem cpanel has. This guys were trying to compare control panel. The problem they found with cpanel from Burstnet is, they got a license key problem. This is from the article:

"About three days after the installation, a problem occurred with the license key on the test server. BurstNET's support was quick to respond to an e-mailed request for assistance, and the problem was resolved in a timely fashion. "

So the problem I have with them is not a new one. They knew about this problem. You can read the rest of the article here:
http://www.hostingtech.com/hs/01_11_panel.html

Burstnet are not self efficient to be by themselves. They should have stayed with VDI.

The problem is a Cpanel bug, not a BurstNET error or lack of support/service. It sounds to me like you were able to contact out staff on multiple occasions, they tried to assist you, and could not due to the fact that it was a bug with the software itself. From there you MUST wait for the one person that wrote the software to fix the problem.

<< Burstnet are not self efficient to be by themselves. They should have stayed with VDI. >>

Ummm yeah....
That is why we have grown 800% since we left VDI, and now have far more servers than they do...as well as taken several of their major clients...

Maybe you should apply for a job there...(if you don't have one already)

Can anyone say trolling?

Sean R.
BurstNET

Midnight,

Is there a reason you do not have your email or your pM available?

Please turn them on so that others can assist you witout going through the forum.

2 things:

1) change your password. Posting it in public is a bad idea.

2) Run the following command from root on your server:

/usr/local/cpanel/cpkeyclt

This solves this problem 99% of the time.

Sean, it is not a surprise you came here defending Burstnet. You always do that. There is a saying "The guilties are always afraid"
Why will you accept or provide contract for a service or product you cannot fully support? That shows how unprofessional yor comapny is.
I already have a job. I am just doing this for fun. Th fact remains the same. VDI is far far better than your company. I just regret it I did not signed up with them for the license.
Anyway, say all you want to say. I am not going to war of words with you. To satisfy a fool, give him the right.
You always try to find ways to clean Burstnet mess. Go ahead. I have nothing to say anymore.
Yeah, thanks guys. I am going to turn my email on. I do not care about that server, because I have completely moved my clients to another server.

lemme get this straight....you're criticizing Burst and calling them unprofessional for offering Web Hosting Manager?! :confused:

Originally posted by MadSkilage
lemme get this straight....you're criticizing Burst and calling them unprofessional for offering Web Hosting Manager?! :confused:

I don't know if he is, but I would. If a software package has known serious bugs (as this sounds to be), I don't think any host should be offering it until the bugs are worked out. If (to take a random example) AMD processors had a bug which would make them randomly crash once every week, I don't think any professional host would offer those; why should buggy software be treated any differently from buggy hardware?

That left aside, midnight's main problem seems to be a fixation with VDI more than anything else.

Midnight, please refer to the host by their name, this has been fixed in your posts. Monetary reimbursement aside, I agree that selling a buggy script should be reevaluated.

CPanel/WHM was always full of bugs, and to my knowledge most users find ways around them just because of its extensive functionality.

Originally posted by BurstNET
The problem is a Cpanel bug, not a BurstNET error or lack of support/service.

BurstNET sells CPanel/liscenses/whatever. Therefore, if CPanel (BurstNET's PRODUCT) has a bug, then that would be a lack of service. Because your PRODUCT doesnt work!

If there is any light at the end of this ever swirling tunnel its that a lot of hosts are gaining the ability to create their own panels. Delays in NocSoft, released bugs in versions of cpanel will most likely cut deep into cpanel's profits.

Everyone that has used, or is using cpanel/whm combinations knows the same thing...wish it worked better.

A company offering toys with defective parts from a 3rd party distributor always is responsible for the decision of that distribution.

Responsible in the customers eyes.