hello

i dont know you know me or not but if you check my old posts you will see i had with lots of firm

today i tried ezzi what i can say no no no

well what happened

i got server from server4sale

munaf helped me too much he even fixed my dns problem(i go to ezzi.net they say it is unmanaged and i say ok)
after that munafs made my servers DOMAINS WORKING WELL

but when i login into server i tried to download something from outside i see it doesnot resolve so i though it is a resolver config problem
i go to ezzi.com support

a rude guy called chris appeared in live support to help me

after that he wanted my root pass ...

and after ten minutes my domains gone off again

and he said he changed something on dns

i said please take it back you made my domains off

then he blamed me to be a cheater below is the full transcript

what i can say i have too much experiences with hosting and none the guys were bad as these guys

Chris: Hi, May I help you?
you: hi
you: i got my sever newly
you: it dont ping or ftp to anyplace
you: it always says unknow host
you: how can i fix it?
Chris: What is your name/ip address please? I will look into it.
you: 66.199.251.82
you: root
you: deneme
you: it has da
you: directadmin
Chris: Did you change IP settings?
Chris: Hello?
Chris: Basically, whatever you changed messed up your DNS settings (they worked before)
you: man
you: dont change dns
Chris: I tried to change it back to what it was when we gave it to you
you: i dont want that
Chris: Still doesnt work, not sure what happened before I got to it though
you: please change it back
you: one of my riend do speical thing for da
you: now you made my domains off
Chris: I did it with the setup utility, I dont know how you had it set up
you: ad724.com
Chris: All I know is it didnt work
you: try it please
Chris: Then dont break things...
you: well it is down now
you: can you fix it again
you: you made all dns down
Chris: ad724.com does not resolve
you: it was resolving
you: before you touch it
you: good
Chris: Whatever you did to this machine, made it stop resolving, that is why you came here
you: nope
you: i came here because i ant connect outside with this machine
you: cant
Chris: unknown host
you: but domains was working well
Chris: means the dns is wrong
you: man
you: before you touch dns setting
you: they were working good
Chris: Submit a trouble ticket
Chris: Dont blame this on me
you: who am i need to blame?
you: you touched and borke
Chris: if the system wasnt messed up in the first place I wouldnt have had to log in
you: broke
you: ye
you: when you had your ties punctured you broke the motors?
Chris: These are UN-managed servers
you: then dont manage
Chris: Who am I speaking with?
you: ***** *****
Chris: You are a customer of Server4Sale right?
you: yes
Chris: You go to them for support from now on
you: i will
you: when you make my server back
Chris: We are not supposed to be giving you support to begin with, then you break your settings and blame the trouble on me, not very nice
Chris: I'm not touching your server unless server4sale asks me to
you: i didnot brake setting you did
Chris: You did
you: and i will wite all of them in wht
Chris: Goodbye Sir
you: my domain was working well before you touch it
Chris: Go ahead, you look like another wht loser bashing ISP's because you cant configure a server
you: i just asked i cant go outside



thanks

dont dont dont with ezzi.

If its not directly ezzi's responsibility to give you support then you shouldnt be using them but your own reseller instead.

i just asked a problem to them thats all

i dont wanted him to manage my server?
it is ok?

Server4Sales offers Free Server Management, I saw that on an offer they had here, let me dig it up....

Here http://www.webhostingtalk.com/showthread.php?s=&threadid=287821

Originally posted by server4sale
2000GB Transfer Server Special @ EZZI
These servers are located in Ezzi Newyork Data center.
Unmanaged. Basic Support and upgrades/security patches kernel updates etc can be provided for NO additional cost.

AmD XP1700 , 512MB RAM, 40GB HD , 5IPS , 2000GB Transfer , 100Mbps port , Price= $60
AmD XP1800 , 512MB RAM, 40GB HD , 5IPS , 2000GB Transfer , 100Mbps port , Price= $60
AmD XP2100 , 512MB RAM, 40GB HD , 5IPS , 2000GB Transfer , 100Mbps port , Price= $65
OS=FreeBSD,Fedora,RedHat
Cpanel = $25 , Remote Reboot = $10 ,Windows WEB=$25,STD=$35


First off, Server4Sale gets Special prices from Ezzi.net. Why do they get this better price? Because Server4Sale must take care of their customers and Ezzi won't have to pay someone to help you, in this way Ezzi makes money and the Reseller makes money but they have to support their Clients.

First mistake you did was Contacting Ezzi, Since you got a Server from Server4Sale where is their "24/7 LIVE CHAT with our Dedicated Managed Server Department Techs." that is directly quoted from their Offer from Ezzi ;)

I don't see why Ezzi is bad because you contacted them and they didn't wanted to help you since your 24/7 Server Reseller should help you instead of them. :rolleyes: IMO

i am not using any management service
but server4sale helped me too much thumbs up for them they are good company

i just asked resolver config problem to ezzi

think like that management or unmanagement is not important

i dont know how is your management goes but when you start a job and broke it you need to fix it this is that easy

i didnot want to ezzi to manage my server thanks i have lots of friends to manage my server.(one of them will fix again)

but what i want to say if a company behaves like this
like acccusing its customers being liar or cheater
it is not acceptable.

may be it can be normal for you but i never be accused as a cheater in my life.

and dont tell these things like unmanaged i had dedicated servers since 98 and i have 10s of them now also.

i of course now difference between managed and unmanaged but when you got a server and it dont resolves you can easily ask your provider what can be the problem

p.s the password i have given between this transcript donot work(dont waste your time to try it:))

A mod should just close this thread before it gets out of hand.

Making reviews is one thing. Slander is something else. Ezzi has nothing to do with this thread..

Originally posted by zagadka
i am not using any management service
but server4sale helped me too much thumbs up for them they are good company

i just asked resolver config problem to ezzi

think like that management or unmanagement is not important

i dont know how is you management goes but when you start a job and broke it you need to fix it this is that easy

i didnot want to ezzi to manage my server thanks i have lots of friends to manage my server.(one of them will fix again)

but what i want to say if a company behaves like this
like acccusing its customers being liar or cheater
it is not acceptable.

may be it can be normal for you but i never be accused as a cheater in my life.

and dont tell these things like unmanaged i had dedicated servers since 98 and i have 10s of them now also.

i of course now difference between managed and unmanaged but when you got a server and it dont resolves you can easily ask your provider what can be the problem

p.s the password i have given between this transcript donot work(dont waste your time to try it:))

Server4Sale can help you in this case. The problem you have is that Resolv.conf in /etc/ is not correctly Configured. Ezzi is not like Ev1 that *MIGHT* help you.

I understand but if Server4Sale helped you in the past whats the problem in asking them to fix this "stupid" issue. Seriously, Search around Ev1servers.net Forums about Resolver.conf file and you will know what to do, If S4S doesn't know tell them to dig that up too :D (jk)

Besides, Resolv.conf is inside your server configuration, Ezzi is an Un-Managed Server Provider, they only give you the Network, The Hardware, the Power and you must sail by yourself. It is not Nocster.

You must contact Server4Sale for all issues, not Ezzi. Ezzi has Server4Sale as the customer, and can only do things with their authorization. I'm sure that Server4sale can fix this issue for you very quickly.

- Matt

I dont mean to sound rude. But perhaps if you spoke english fluently, you would have gotten across the message a bit clearer to the tech. Granted his last comment is inappropriate, the rest isn't too bad. You're contacting a company that has nothing to do with your account for assistance (you're not even their customer), they've given you assistance, and apparently troubleshooted the wrong item (looks like they were mucking with your named config). This obviously wouldn't have happened if they had understood your request the first time through.

Originally posted by porcupine
I dont mean to sound rude. But perhaps if you spoke english fluently, you would have gotten across the message a bit clearer to the tech. Granted his last comment is inappropriate, the rest isn't too bad. You're contacting a company that has nothing to do with your account for assistance (you're not even their customer), they've given you assistance, and apparently troubleshooted the wrong item (looks like they were mucking with your named config). This obviously wouldn't have happened if they had understood your request the first time through.

You spoke my thoughts porcupine, very well said. ;)

Had I been "Chris" of ezzi, I would have exploded at the end at such a disrespectful and, yes, rude customer who expected me to help him until hell freezes over, not to mention he was not my direct customer.

Perhaps you should try to get your message across better, as it was very hard to even understand what the whole point of this thread is, not to mention I don't see where he was rude, but I do see where you were. ;)

Yet another misinformed and, ironically rude customer. How many must we have around here? :D

Wow..... Didnt realise this will turn out to be like this... Well let me get few things straight.

From the start. This client has more then 1 server from us. (nocster)
Clients requested for DA @ Ezzi, we told him already it wont be supported by us. nor ezzi however he still wants it . Well installed etc etc.
Client contacted us this morning DNS is messed up and dont like to resolve and has a very important domain which is already propagated to these ips. Ok I asked one of my Managed Dept tech to see if he can help him... (not guaranteed) Well cris (one of OUR server admin) did IM with him and resolved the dns issue.
I was off after handing him over the client contact info as i had to go some where. Now i got back there was an email from CHRIS explaining that one of the client contacted and he has that issue and he try to accuse us for messing up DNS etc etc. I simply reply him I dont expect EZZI to help them besides REBOOT and SPeed issue from live chat. And this client already had DNS issue (That was before i talk to my admins and client). Then client msged me and i asked one of my admins to work on it again and he fixed dns issue and at the very moment working on resolver issue. I was just told by them its fixed. Problem was empty /var/named/root.hints file.
Any way all the issues are resolved.

Francisco: Just FYI our managed servers department is COMPLETELY different then standard server and have seprate helpline then our standard. I cant say much about it here cause of the rules.... But that does have its own COST :)


In the end i think the client is at fault here. However the last line by CHRIS is not so Professional...

However the last line by CHRIS is not so Professional... I would like to say that Chris did his job. The way i see it Chris was not rude, he was stating his opinion in relation to the situation. Chris's job is here not to be abused. If Chris knew from the very beginning that zagadka was not a direct customer of Ezzi.net he would of not helped zagadka.

And in the end zagadka would of come on these forums with another thread saying something like Ezzi.net techs are stupid they will not help me out.

Come on people get a life.

yeah, I must also agree..... Ezzi.net should not be blamed for this as you bought your server elsewhere.

The only problem I see here is that the thread starter should not have been contacting EZZI to begin with, as he is not an EZZI customer. It also appears that Chris went above and beyond his responsibilities by trying to fix the issues after being given the root password. The only blame here rests on the thread starter.

I believe the thread starter should post an apology, and the name of the thread should be changed to more appropriately fit the situation.

I also agree with the last comment Chris made before closing the chat. ;)

Originally posted by bqinternet
The only problem I see here is that the thread starter should not have been contacting EZZI to begin with, as he is not an EZZI customer. It also appears that Chris went above and beyond his responsibilities by trying to fix the issues after being given the root password. The only blame here rests on the thread starter.

I believe the thread starter should post an apology, and the name of the thread should be changed to more appropriately fit the situation.

I also agree with the last comment Chris made before closing the chat. ;)

I second this.

The following should also be duely noted:
- The thread starter has hid his name from being posted (that is why we keep having to call him "The thread starter" :P).

Also, this thread should be closed, either that or the topic should be changed to "Go with Ezzinet because their support representitives don't take crap from people who arent their direct customers and go complain to the support representitives then come post on WHT for sympathy" (Too bad it's a little too big :P)

Chris has always been helpful to me. He is a good guy. I seriously cannot see him saying the last line although I do sympathize with him in this instance.

sounds like another case of someone not knowing how to manage the server and because of it, blaming the company who strictly outlines, unmanaged. go and spend more than sixty per month and get some management, otherwise you can't complain.

I Speak to Chris constantly, and he is anything but what you have described. He is always willing to help me regardless fo what my questions are.

I also resell EZZI's services, and none of our clients go to EZZI for support.

If you resell someone else's services, you shouldn't expect your provider to support your clients, and your client's clients etc