Has anyone else noticed that burstnet support has become rather lacking as of late. I used to put in a support ticket and it would get answered that day at least. Now I have been putting in support tickets and they have yet to respond three days later. I call them and they go "Oh that got closed somehow" This is the third ticket that has happened on. I hope they figure out whats up and get going again. I had to move from another cpanel provider because they coudn't answer their support tickets. I hope I don't have to do it again. I have been very happy with their service up until now. But I can't afford to not have support tickets answered. I mean we run a support ticket system its not real hard to keep track of them and make sure they are answered the same day much less within three days. I guess i will have to call them again. Maybe they will actually answer the phone today.


Wait they actually answered the phone and i received this nuget of wisdom "Oh the problem you are reffering to is just a bug in cpanel so someone probably just deleted the ticket instead of responding". I have had a reseller up my butt about the problem and it takes them three days to tell 2 minutes of info about it.

Get with the program guys. Respond to every ticket. If we knew the answers we wouldn't submit a ticket.

Darkedge, sorry for this post but it has to be said.
We don't care about these Burst.net posts
There have been loads and loads of posts about it so we know the situation.

If you feel it is really bad, then leave them.

WHT's bandwidth would probably half if anything Burst.net was censored/blocked :)

Also, Sean has also said they are going to work on these issues as well.

--James

WildWayz, sorry for this post but it has to be said.

Darkedge said:
"I had to move from another cpanel provider because they couldn't answer their support tickets. I hope I don't have to do it again. I have been very happy with their service up until now."

I guess just all CPanel providers suck.. LOL

If i remember right Sean said this now for 1, 2, 3 and 4 months ago here..

Just seems there problems get worse and worse never better...

Also you said "We don't care about these Burst.net posts"
Do you know speak for the other 8,400 members ( at the time of this post) as you used the word "WE" ;)

Seems this making Burst.net look bad in the open is the only way to every get them to move or do any thing..

e.g. here
http://webhostingtalk.com/showthread.php?threadid=28318&highlight=burst.net
and
http://webhostingtalk.com/showthread.php?threadid=26988&highlight=burst.net

Just a few.. From a search..


Just as a note i am sure Chicken, BC, Kunal, teck, XTStrike and matt would make it a rule if there was a problem with this kind of post. I could see it being a problem if Darkedge was asking for support on this forum from burst but he is not doing this. Asking a question and saying what he see's coming from burst. He he simply trying to let other know. I think thats a good thing not a bad thing. How about you? That is what part of this forum is for right. If i am wrong please tell me why..

Just my 3 cents... ;)

Originally posted by Vortech
. . . . . Just my 3 cents... ;) :eek: Inflation? :eek:

Have to with Burst.net around..LOL

Points taken.

My point is, there are at least 2 posts a week relating to Burst.net support - always the same thing... posts unanswered etc
It is just a waste of server resources to keep posting the same thing over and over again.

I admit, I didn't read all the post - just that Burst Net' support is bad - tickets not replied to etc - skipped over the bit about him moving from one cpanel host too.

Yes, cpanel is buggy. Somethings that people post about cannot be fixed (even tho Nick does work for Burstnet developing Cpanel).

I am not really having a go, just more like advising people to look at previous posts on it, then post your experience on the end of it.

Then again, who am I to advise people what to do? If I was capable of the job I would be called WildChickenWayz :D

--James

I would like to add hat since I posted this. Burstnet's support has improved 100 percent. At least for my tickets. I really doubt this post helped that but I am a fair guy. I bitch when things are bad and give credit when things get better. I am a little disappointed to read that nocsoft is back burner but heartened by the fact that they are contrinuing to improve cpanel. I just have to figure out how to give 7.95 account 3 databases to support all the new features LOL :):):)

according to my calculations (which probably aren't too reliable), Burstnet-related threads currently make 1.4% of all threads.

Not that this has any relation to the topic, I just thought that it was interest, and didn't think it was worthy of it's own topic.

Patrick

Now what would be funny is to know how many were bad things and good things.. LOL

I bet would have to be 1.0% bad / .4% good.. ;)

Originally posted by WildWayz
WHT's bandwidth would probably half if anything Burst.net was censored/blocked :)
--James

That's very true.

We hired a Customer Service Manager that starts the beginning of February. His job is going to keep all clients happy, informed, and make sure all support issues are attended to promptly.

Sean R.
BurstNET