I know, I know, I never should have given ADDR the benefit of the doubt, but after having a terrible time with them last year, I figured that things can only get better.

Now, as we speak, my highly-trafficked Christmas content site is out of operation (password not accepted via FTP, HTTP 403 Forbidden error via HTTP), and has been for the best part of the last 12 hours - costing me a great deal of money in lost business that comes around only once/year.

I guess at this stage I'm simply wondering which is the best way to combat this problem in the near-term in order to get the site back online. I've already emailed support@addr.com, but am used to waiting several days before receiving a response from there, and being that I live in Australia, a phone call could cost me a small fortune f I'm forced to stay on hold.

Is there anyone who's been in this boat before, and who is aware of a 'hotline' to the company's support staff, or who believes that there is a manner by which one can seek remuneration to cover the revenues lost through this unscheduled period of downtime. (It costs me over $US100/month to host this site at present due to excess bandwidth fees)

As an aside, several of my Christmas sites went down at this time last year - all of which were hosted with ADDR at the time. Fortnately, I moved some sites out of their grip, but can't believe the sense of deja-vu that this latest inicident is recalling.

Man I feel ya. If any of our sites went down for even a few mins, we'll go nuts, especially if it's our Oriental superstore at this time of year. How come you did move all your sites out of ADDR if it happened last year?

Originally posted by MadCool
Man I feel ya.

:eek:

Originally posted by MadCool
How come you didn't move all your sites out of ADDR if it happened last year?
Because I'm a moron basicly. I figured that lightning never struck twice, and that the company would improve if I gave them a chance. (Plus, a few of my sites have pretty complicated structures and dynamic elements, which makes it easier to stick with a single host for as long as possible).

Anyway, I managed to get in contact with ADDR via phone, and discovered that the site was killed without warning or notification due to excess bandwidth consumption, and that a sysadmin won't be in until after the weekend to reactivate the site. Not only that, but it would only be reactivated once I've forked out a ludicrous amount of money to cover the bill (we're talking $US900+) for what they claim was over 100GB of transfer when the logs/stats provided to myself by ADDR via their control panel showed that I'd used less than half of that.

Nice.

Oh well, guess it's time to find an alternative...

Sorry this happened to you Czar, but I have to post the obvious.....

Get out, run, don't look back!!!

Addr.com has too great of a history to change the poor way they treat their customers.

Hey jiminsd :wave:

Thanks for your all-too-perfect advice. I'll give anyone a second chance, but ADDR's finally done their dash with me, so RUN I shall.

And thanks to everyone else for letting me vent. I promise that next time I visit this forum it will be to make a worthwhile contribution, but every now and then a man's just gotta whinge!;)

.

anon-e-mouse, that post was from last year...

Cheers

Gary

Whenever I hear about problems like that, I wish I could run my own site from home. For now I'm OK, the host I've got is good, and my site is a hobby, but what happens in the future?

I have reported my post, hopefully the powers that be delete these posts....:blush:

Czar - How much were you paying for the account, and how much bandwidth do you use per month? Do you use any CPU intensive scripts on that site?

- Matt

Hi Matt,

Thanks sincerely for your concern, but my issues with ADDR have all been resolved.

As you'll note, member anon-e-mouse accidentally brought to life a thread that was actually posted last year.

FWIW, I did end up moving the site in question over this issue (to the ever-reliable OLM.net), and have encountered nothing but the finest service since making the transfer.

Anyway, it's likely that a mod will lock this thread shortly as the issue is no longer timely, but I thank you again for your interest. :)