So the email we all got said the moves would 'start' at midnight, and take 1-3 hours. Wouldn't you equate that to being done by 3am?

My server is still down, it's 1pm ET. It's been down for at least 7 hours.

Their chat room is full of angry customers..I personally think they tried to move too many boxes at once.

That sucks :( If it makes you feel any better im sure they're working as fast as they can to fix stuff.

-Brendan

I am sorry to hear that. I have been reading stories about that all day.

umho i think its terrible they try to move everyone at once, the proper way to do a move, is to move a couple people, make sure their up and running correctly then the next day move some more, and then wait and make sure their up and running correctly etc etc...

Originally posted by cbaker17
umho i think its terrible they try to move everyone at once

That's probably why they're not moving everyone at once. A glance at their forums indicates that the servers were split into 13 groups which are being moved one by one. (And at least as I read it, *each group* is expected to take 1-3 hours to move.)

Cbaker,

Your always very quick to jump in on any RackShack thread and always with negative views. You have never used them have you? And as another provider thats very low. We had our box moved earlier in the week. It was only down for the amount of time they said it would be. Apart from the odd spurt of 2 minutes downtime everyday the move has been fine for us.

I think RackShack have been handling the move pretty well, Your always going to have problems when moving. They had moved thousands of servers before this group and had hardly any problems.

Do some research before you try mock a fellow company.

technics your post is rediculous at best... Im not putting down rackshack, im putting down the way they handled a move, and as far as research is concerned, well no research is needed, take a look at all the negative posts in the last couple of days about the move... youll notice that about eveyone on this board is a competitor, i dont go competitor tipping for sport, if i notice something i dont like i comment on it.. you dont like it TOO BAD

Theres a very small number of people who have had problems with the move. That doesnt mean the move has been handled badly, Every move has it's problems. We moved 90 odd sites on our server and messed up a few that doesnt mean we did a bad move its the law of averages.

when the board is full of people complaining, theres a problem

And you over looked all the positive comments about the move no doubt?

there are more negatives then positives, and the negatives are terrible! 6 hours of downtime here, 8 hours of downtime there, etc... but then again what do you expect for 99.00/month

http://www.affordableservers.net/dedicatedservers.html Your company offers RAQ3's for the same price. We expect this from you if we get a server from you too with it being $99 a month?

..things that can go wrong normally do go wrong. I've seen servers that have been running for months with no problems, but the minute your give it a reboot it comes up with a screen full of erros.

While the mistake was probably on their part for miscalculating the time need to to transfer the servers over, I think we should cut them some slack. Its not everyday someone does server transfers and like I said funny things happen when moving servers :-)

Good luck. Hopefully by the time this post is up your server is already up and running.

We dont offer 300gigs of transfer now do we.... like i said your posts make little sense at best.

I find it very amusing that people who had no first-hand experience with today's screwup (i.e. - cperciva, Technics) have the nerve to tell someone else they should keep their mouth shut.

For the record, Rackshack did NOT move the servers a GROUP at a time. They took MANY groups down at once. I was in group 12. At the same time, I saw people in groups 4-11 and 13+ complaining they couldn't access their servers. The techs in chat said they were moving over 1,000 servers (Patrick and melissa from EV1). They did NOT do this in groups. They took MY server down at 7:32am, and it was not up again until 1:15pm. That doesn't fall anywhere near the '1-3 hours' they planned.

My beef is two fold - first, they emailed me on Thursday late afternoon saying my server was going to be moved and to check their website for the schedule. Well, I did that Thurs. evening, and I didn't see my server on the list. I popped in chat and the tech I chatted with said if I wasn't on the list, I wasn't going to be moved. So I didn't notify my customers.

This morning at 7:45am my pager woke me up. I started digging around and found out my server was down. I popped onto chat, and got the typical response of 'submit a trouble ticket and we'll reboot'. Meanwhile, many people were getting online stating they couldn't access their servers. Just out of curiosity I checked the move schedule off their homepage and indeed, my server subnet had been added. I had not notified my customers, because I assumed I wasn't going to be moved based on the response I got from tech support, and the fact that my subnet wasn't on the move list as of 9:30pm Thursday evening, a full 4 hours after the notification via email.

Technics, you appear to be one of the lucky ones. My white-box Plesk box on the other hand of course has had no problems, since it was in the new facility since day one.

Originally posted by cbaker17
there are more negatives then positives, and the negatives are terrible!

Well, as a general rule people who do not have a negative experience tend to post a lot less then those that do have a negative experience.

For example the move of my servers went fine. No problems. Acceptable downtime, informed in time, all in all a good information flow which I in turn was able to pass down to my customers. Do I post about this? *shrug* ofcourse not. (ok, I do now, but lets not get into that discussion)

cbaker17, what I think technics is trying to say is that commenting on the performance of your immediate competitor is something you might want to think twice about. I have no doubt your intentions are good, but it can so darn easily be misinterpreted.

As for buckeyehost, in no way am I trying to put down your original post. God knows I've spend my share of time in #rackshack trying to get a server back online and I know what kind of hell this day must have been for you. I can only hope for you that your clients are reasonable and you won't loose any business over this.

I am with Rackshack as well and received the e-mail saying my server was going to be moved at midnight.

Midnight came around and it was still online, I went to sleep and when I woke up it was also online.

So either they transfered it fairly fast or maybe they haven't transfered it. Nobody has really complained to me about it.

Originally posted by cbaker17
technics your post is rediculous at best... Im not putting down rackshack, im putting down the way they handled a move, and as far as research is concerned, well no research is needed, take a look at all the negative posts in the last couple of days about the move... youll notice that about eveyone on this board is a competitor, i dont go competitor tipping for sport, if i notice something i dont like i comment on it.. you dont like it TOO BAD

Ya know, by and large, they did really well with the move. There were exceptions but I'm there, was moved and am happy...

Were you there? Or did you read a few posts from a few people and then make a balanced decision to post here that it was handled poorly??

Shortness

I have a large account on a RackShack server, and the move went very quickly for me. Was only down for 2-3 or so hours AFAIK.

I think the bottom line is that almost everyone who is experiencing more than 3 hours downtime will complain, whereas the vast majority of users who's servers had been moved within that time frame won't bother to post.

My Original post from the Rack Shack Forum:

When Columbus set sail (with the best ships and knowledge of the time) he planned on making it to India in rather short amount of time, little did he know life and the world in general were going to throw him a curve ball, yet the results of his voyage made the a world of difference.
When RackShack started this migration (with the best knowledge of thier time) they also set a time schedule, and as we have all seen, life and reality threw them a curve ball.. yet RackShack has, like Columbus made the best of it, (and at least they have kept us informed, be glad you werent queen Issabella wondering where all her money and such went) moving 2000 plus servers, plus large data lines, all the while keeping a strong degree of performance and not forcing us to all have to change IP's has shown to be a major undertaking which I think RackShack has handled well and to the best of thier ability.
(now as long as HeadSurfer doesn't begin going crazy on the locals as Columbus did we should be fine)
Looking forward to the new and wonderous things that result from this migration.. Mouse


I will add to this after reading in this forum, and this is only to the non clients (competitors) how many of you who are complaining have nearly the customer base, or even the ability to do what Rack Shack has done in the last year? how many are close to being able to buy a building as they have causing a situation as this? I'm guessing none.. it's a sad fact but unhappy customers tend to share that fact more than happy customers, simple marketing fact which anyone who has had any marketing or sales education will know. And no I am not saying they don't have a right to complain before anyone chooses to think that is what I am saying, hell, even HeadSurfer agreed that the move oculd have been handled better.
What I find scary is that instead of taking this fear of RackShack ya'll seem to have and using it as a motivator to work harder for your respective companies, you seem to choose to sit back and attack at any given chance in hopes of... well hell, I have no clue what you hope to achieve by your penny anty attacks.. Mouse

Once again Mouse, you said it best..

As a customer of Rackshack, I can state with all honesty that my impression of everyone I've talked with there that they are all honest and hard working individuals.

I've never noticed or experienced anything sinister, as some of the posts here seem to imply.. You woud get the impression that they are a fly by night operation lurking in wait to snag yet another customer willing to sling an unreasonable setup fee at them so they can then provide nothing, and have that customer leave so they can again sell that server to someone else...

From everything I've seen there, the above "fantastic" scenario could not be further from the truth.

They are an agressively growing company that is bent on offering the best product at the lowest price and with the best performance possible...

Did they make mistakes and or have fate or circumstances throw them some slimeballs during their move..?

Hell yes.

Have they in the past managed to make mistakes or have some slow reboots or machiene breakdowns or network problems or *whatever* the stuff that happens at to a hosting system cause problems for customers?

Hell yes.

It happens, and it happens to everyone, including us, the machine users..

Have you ever screwed up and did something that brought the box down or messed up someone's email or *whatever*?

I'd bet the answer is yes... (comon... be honest!)

Bottom line here is this, Marsh and RS are offering a great product, great pricing, they LISTEN to their customers and they work non-stop to make what they have even better than they have to.

They are working harder than any company I've ever seen to make this all even better.

They did make some mistakes, and in the past, with their old colo setup, they had no ability to rectify problems as quickly as a company working from a fully staffed data center could....

Guess what.. all of the move that we just went through changes all this..

They are now in a huge datacenter, have it staffed 24/7/365 have the ability to offer new and exciting products at extremely competitive prices.. In short... it wasn't bad before, and now it's going to even be better..

So here is a message (long winded) from a happy customer adding his vote to the list...

Shortness

Originally posted by DaWiseMouse
My Original post from the Rack Shack Forum:

I will add to this after reading in this forum, and this is only to the non clients (competitors) how many of you who are complaining have nearly the customer base, or even the ability to do what Rack Shack has done in the last year? how many are close to being able to buy a building as they have causing a situation as this? I'm guessing none.. it's a sad fact but unhappy customers tend to share that fact more than happy customers, simple marketing fact which anyone who has had any marketing or sales education will know. And no I am not saying they don't have a right to complain before anyone chooses to think that is what I am saying, hell, even HeadSurfer agreed that the move oculd have been handled better.
What I find scary is that instead of taking this fear of RackShack ya'll seem to have and using it as a motivator to work harder for your respective companies, you seem to choose to sit back and attack at any given chance in hopes of... well hell, I have no clue what you hope to achieve by your penny anty attacks.. Mouse


WELL SAID

It seems way to often many people in this forum (mainly hosts) that have never had an account or had any dealings with (Insert Host Here) tend to go off the deep end just by what a few posts state. The mod's really have to take into account such posts and remove them if necessary or at the least, send a PM to the person and give them a warning. Something has to be done at least in any post where XXXX host bad mouths XXX host and only tell their story instead of "yah! I agree XXX sucks!"....I can go on and on and on and on but I wont, I think I made my point clear enough

Well said Mouse.

I hope your not referring to me, i made a comment on how they handled a move, i made no comment on their company in general.